Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Awareness: ALL WELL WISHERS, MEMBERS- Yahoo Human Right Groups, DIF, NGOs, Govt. and other Offices etc. are requested not to use E-mail ID <[protected]@dataone.in> henceforth to contact Chinmay Kar


SPLENDOR CASE NO. 01/09
BEING TOTALLY DISSATISFIED WITH SERVICES & ATTITUTE OF BSNL-KOL
IT HAS BEEN DECIDED NOT TO USE DATAONE E-MAIL OF BSNL - C.KAR


Data one E-mail I.D. [protected]@dataone.com started disturbing in sending mails right from the beginning i.e. July '07. Sending mails through this I.D become uncertain. I had to use other mail I.Ds for my confirmed communications. The entire difficulties in sending mails from time to time in uncertain manners were brought to the notice of BSNL vide Portal Registrations noted below with a request to inform me whether I have any operational fault or it is system fault of BSNL

1). 16.08.08 - QBBENW51219, 2). 21.08.08 - QBBENW51589, 3). 01.09.08 - QBBENW52422, 4). 03.09.08 - QBBENW52583, 5). 08.09.08 - QBBENW52847, 6). 11.09.08 - QBBENW53035, 7). 15.09.08 - QBBENW53286, 8). 24.09.08 - QBBENW53836, 9). 05.10.08 - QBBENW54533, 10). 30.10.08 - QBBENW55936 &
11). 09.12.08 - QBBENW8388 - On 05-08-09 Tech Secy of CGM informed that " Our staff/vendor visited your premises on 17.06.09.E-mail sent from your computer was found perfectly O.K." Yes a 'VENDOR" i.e. lessee's sub leased employee attended and somehow could able to send a mail somehow which is claimed to be O.K. Situation stands same as before. Even interference by CGM / Kol & CMD / BSNL could not solve the problem.

Avail E-mail IDs: [protected]@yahoo.co.in

[protected]@gawab.com

Refer complaint number H[protected] dated 26 Aug 09(Executive-Mr. Saurau) which was being reforwarded on 28 Aug 09 at 1308 h. My mobile number is [protected].

I had subscribed "WAP model of the day" services from BSNL on GPRS on 25th of July 09, the subscription charges were Rs.30 per month and daily i used to get hot model of the day photos by 58888 (push up message). I received a message on 23rd of Aug 09 "your sub model of the day will be renewed on 25 aug 09. To unsub click here - http://203.199.70.160/site/t.jsp?i=744".

The URL is not opening on my mobile even after having full network and sufficient balance. The same URL is opening on other mobiles but after inserting my SIM, the mobile does'nt repond.

I had already done verbal complaints with customer support centre and visited nearest BSNL exchange office but in vain. Also, i have sent help messages to 58888 and posted queries according to their format but i didnt succeed. The subscription automatically get renewed on 25th of every month and 30 rupees are deducted. I want to stop this service but till now my every effort has been unfruitful.

Now, i am left with no option but to go to District Consumer Forum. Take it as my intimation to you in this regard and i will wait for five more days before i move to the District Consumer Forum.

Good Afternoon my name is Raminder Kaur . my number is [protected] i had purchase that number from BSNL Dealer Neena Jaggi but due to dealer mistake she submit wrong ID Proof my . I have also communicate with my dealer but she give me no response. Now my No is working Balwant Singh Identity (+[protected]. now i dont knw whrz my id proof is working. when i take sim they didn't done any verification.
i just wanna change my identity. from the last 5days im facing so many problems.
thanking you

On June' 2009 I have requested in prescribed form for transfer of landline No.[protected] from Flat-203,SS Pavilion,Shilpa Park,Hyderabad-500032 to Flat No - 101,Plot No-38,39,40,Green Habitate,Siri Enclave,Nizampet Road,Hyderabad-500072 has been submitted but till date no action has been taken to transfer the said landline telephone for which I am facing a lots of inconvenience. Therefore, your concerned department may kindly be requested to do the neeful forthwith.
Thanking you.

Mrinmoy Aich
Hyderabad,AP
India.

BROAD BAND PROCEEDING TO A ZERO SPEED TARGET
JULY'07=1500 kbps- NOV'08 = 450 kbps- JUNE'09= 60kbps- DEC'09=0 kbps?

BBST RECORDS OF PHONE NO.[protected]ID No.[protected]
Chinmay Kar / Kolkata



Recorded on[protected] at 06.50 P.M
BSNL BROADBAND SPEED TESTER


Your IP Address: 59.93.196.69

Your Current Bandwidth Reading: 66.50kbps
(Download Rate at 8.31 KB/sec)
28.8 kbps dial-up

33.6 kbps dial-up

53.3 kbps dial-up

56 kbps ISDN

66.5 kbps YOUR SPEED

128 kbps ISDN

256 kbps BROADBAND

384 kbps DSL

768 kbps DSL

1000 kbps DSL

1500 kbps DSL/T1/Cable Modem



2007- Road / Street and media advertised by BSNL "Avail High Speed Broad Band up to 2mMbps"

I was provided Broad Band connection on 04.07.2007 and used to get speed 1450 to 1550 kbps. Nov'08 onwards speed gradually started reducing which came down to approx. 450kbps.

June'09 onwards speed further came down to approx 190-200kbps in the morning as per chart recorded from BBST enclosed. Evening show not recorded so far will represent rather a very poor picture where
gets down to 60kbps speed

Thus it can be expected that BSNL will definitely achieve their target of '0' kbps speed very shortly even though some of BSNL special personal claims they maintain a HIGH speed of 256kbps. BSNL's own BBST record does not endorse their claims.

BSNL CO authority may like to challenge their own records alternately tacit silence on the issue will invite demand for reducing Broad Band charges proportionately.

Annexed: Statement as above
Chinmay Kar 01.09.09
[protected]@yahoo.co.in
[protected]@gawab.com


18.06.09 0913 / 0924 / [62.6kbps]
19.06.09 0924 / 0966 / [102.5kbps]
20.06.09 0966 / 1003 / [89.6kbps]
21.06.09 1003 / 1068 / [79.5kbps]
22.06.09 1068 / 1183 / [202.8]
23.06,09 1183 / 1251 / [875.20kbps]
24.06.09 1251 / 1322 / [232.0kbps]
25.06.09 1322 / 1451 / [214.13kbps]
26.06.09 1451 / 1596 / [116.0kbps ]
27.06.09 1596 / 1600 / [219.3kbps]
28.06.09 1600 / 1700 / [209.03kbps]
29.06.09 1700 / 1766 / [1500kbps DSL T1 /2 PM 239.5kbps]
30.06.09 1766 / 1803 / [61.40kbps]

**********************************************************************
JULY'09 [ I.P. 59.93.222.198 ]

01.07.09 0002 / 0045 / [221.2kbps]
02.07.09 0045 / 0079 / [198.1kbps] [I.P. 59.93.197.15]
03.07.09 0079 / 0129 / [237.2kbps] [I.P. 59.03.201.187]
04.07.09 0129 / 0141 / [1500kbps] [I.P. 59.93.211.243]
05.07.09 0141 / 0178 / [222.6] [I.P. 59.53.192.58]
06.07.09 0178 / 0198 / [236.4kbps] [I.P. 59.93.212.18]
07.07.09 0198 / 0217 / [163.6kbps] [I.P 59.93.162.41]
08.07.09 0217 / 0242 / [195.3kbps] [I.P. 59.93.162.12]
09.07.09 0242 / 0599 / [132.5kbps] [I.P. 59.93.255.6]
10.07.09 0599 / 0676 / [137.1kbps] [I.P. 59.93.206.209]
11.07.09 0676 / 0818 / [162.7kbps] [I.P. 59.93.192.99]
12.07.09 0818 / 0883 / [226.8kbps] [I.P.59.93.202.235]
13.07.09 0883 / 0950 / [205.8kbps] [I.P.59.93.247.37]
14.07.09 0950 / 1007 / [138.7kbps] [ I.P.59.93.244.39]
15.07.09 1007 / 1069 / [223.4kbps] [ I.P.59.93.222.117]
16.07.09 1069 / 1095 / [162.3kbps] [I.P.59.93.209.14]
17.07.09 1095 / 1179 / [123.6kbps] [I.P.59.93.200,75]
18.07.09 1179 / 1227 / [284.0kbps] [I.P.59.93.254.13]
19.07.09 1227 / 1272 / [72.1kbps] [I.P.59.93.255.202]
20.07.09 1272 / 1311 / [194.1kbps] [I.P.59.93.240.196]
21.07.09 1311 / 1407 / [193.9kbps] [I.P.59.93.241.23]
22.07.09 1407 / 1449 / [216.7kbps] [I.P.59.93.243.71]
23.07.09 1449 / 1533 / [253.6kbps] [I.P.59.93.247.70]
24.07.09 1533 / 1569 / [139.2kbps] [I.P.59.93.175.209]
25.07.09 1569 / 1597 / [233.0kbps] [59.93.247.156]
26.07.09 1597 / 1672 / [234.1kbps] [I.P.59.93.245.12]
27.07.09 1672 / 1735 / [235.7kbps] [I.P.59.93.196.53]
28.07.09 1735 / 1777 / [236.3kbps] [I.P.59.93.254.33]
29.07.09 1777 / 1828 / [178.7kbps] [ I.P.59.93.246.221]
30.07.09 1828 / 1851 / [225.4kbps] [I.P.59.93.215.252]
31.07.09 1851 / 1881 / [185.5kbps] [I.P.59.93.197.10]
******************************************************************
August'09
01.08.09 0003 / 0047 / [228.4kbps] [I.P.59.93.208.77]
02.08.09 0047 / 0083 / [109.2kbps] [I.P.59.93.202.167]
03.08.09 0083 / 0124 / [195.8kbps] [I.P.59.93.202.143]
04.08.09 0124 / 0178 / [225.9kbps] [I.P.59.93.242.45]
05.08.09 0178 / 0189 / [178.1kbps] [I.P.59.93.255.86]
06.08.09 0189 / 0271 / [209.3kbps] [I.P.59.93.207.167]
07.08.09 0271 / 0297 / [156.0kbps] [I.P.59.93.212.151]
08.08.09 0297 / 0337 / [238.5kbps] [IP.59.93.192.33]
09.08.09 0337 / 0401 / [203.7kbps] [I.P.59.93.218.133]
10.08.09 0401 / 0445 / [139.3kbps] [I.P.59.93.201.109]
11.08.09 0445 / 0522 / [192.5kbps] [I.P.59.93.200,189]
12.08.09 0522 / 0652 / [179.5kbps] [I.P.59.93.201.209]
13.08.09 0652 / 0708 / [224.9kbps] [I.P.59.93.197,210]
14.08.09 0708 / 0762 / [228.1kbps] [I.P.59.93.217.70]
15.08.09 0762 / 0825 / [314.okbps] [I.P.59.93.214.210]
16.08.09 0825 / 0958 / [167.8kbps] [I.P.59.93.247.90]
17.08.09 0958 / 1030 / [159.8kbps] [I.P.59.93.247.201]
18.08.09 1030 / 1111 / [195.1kbps] [I.P.59.93.243.254]
19.08.09 1111 / 1251 / [163.0kbps] [I.P.59.93.196.65]
20.08.09 1251 / 1306 / [224.8kbps] [I.P.59.93.203.83]
21.08.09 1306 / 1344 / [95.5kbps] [I.P.59.93.197.208]
22.08.09 1344 / 1380 / [190.4kbps] [I.P.59.93.192.144]
23.08.09 1380 / 1387 / [189.3kbps] [I.P.59.93.197.161]
24.08.09 1387 / 1409 / [148.1kbps] [I.P.59.93.197.0]
25.08.09 1409 / 1458 / [193.5kbps] [I.P.59.93.196.248]
26.08.09 1458 / 1535 / [176.0kbps] [I.P.59.93.210.68]
27.08.09 1535 / 1608 / [209.7kbps] [I.P.59.93.197.29]
28.08.09 1608 / 1666 / [263.3kbps] [I.P.59.93.163.253]
29.08.09 1666 / 1726 / [192.6kbps] [I.P.59.93.195.208]
30-08-09 1726 / 1876 / [58.9kbps] [I.P.59.198.142]
31.08.09 1876 / 2016 / [291.7kbps] [I.P.59.93.216.134]
*********************************************************

Septr' 09

01.09.09 0069 / 0165 / [150.5kbps] [I.P.59.93.201.106]
02.09.09 0165 / [184.0kbps] [I.P.59.93.195.20]

Exlpower not activated
BSNL is giving EXL Power scheme to reduce call rate on any two BSNL no (First Landline and second BSNL Moblie). I have taken that scheme in 27th AUGUSTand i have requested them to activate my two number by sms. i have made sms & it is quied. But till now my Exlpower is not activated. All the customer care executives give the different reply and feedback. My problem should be solved or money should be refunded.

My Mobile -[protected]

Dear Sir,
I am a user of Bsnl Broadband. I am unable to check my Account usage from one week. I am using Rural plan 150.So i need to check my Usage. Whenever i try to check usage on bsnl.in/Dataone.in a error occur. I also try on http://10.240.43.216 but this site does not open. Please give me solution of my problem as soon as possible.
My Bsnl Landline no. is[protected]Bidhal)

sir,
I am one of the user of boardband facility of BSNL (bearing the phone number 276476) from vizianagaram district. presently i am using 750+ plan. from one month onwards i am using the net connection. i am very sorry to say till the time o[censored]sing this, the net is continuously disconnecting. despite giving many complaints to your officials it is working in the same way.please see that this network problem is rectified as soon as possible
thanking you sir,

Dear Sir/Madam,
I am Dr.V.Bhuvan Shome who is residing at Siddartha Nagar Colony,Hyderabad since September 2008.I got this landline number 23811474 since then[1 year]. I have been getting calls from CITIBANK[NUMBER-[protected]] and also ICICI Bank since then asking for Mr.RAJEEV KUMAR[CITIBANK] daily.There are calls for someone named Chitra also.These days the frequency has increased to two calls a day.I kept on informing then very decently since then that it doesnt belong to him but al efforts in vain.I recently expressed my anger over them for not updating their data despite my repeated requests.Last week I even threatened them of lodging a complaint but I again got 2 calls from them today. The calls are very disturbing which disturb my sleep, peace of mind ...So I request you to kindly let me know of what actions can be taken on them if they persist on calling me. I even threatened them of recording the calls and submit with complaint but they took it easy i believe.Please do the needful to me if this letter can be considered as a complaint.
thanking ou
yours

ye consumer forum koi kaam ka nahi hai.......i think india hi salla peechra hua hai......

bsnl bolta hai 2.4 Mbps ....... lekin milta hai sirf 256 se bhi kaam............

kya consumer ko dhoka nahi de raha bsnl ????

aur consumer forum kya kara raha hai ?? sirf apna dhol pit raha hai ki complain karo...ye aapa aadikar hai....

BSNL ka licence ban kiya jaaye ..... bsnl jhoota hai...dhokebaaz hai .......iska licence ban karo consumer forum waloon........

bsnl pe case kiya jaaye.........aur hamara itna nuksaan ho raha hai...issliye bsnl humain 50,000 RS jurmana de.....

CONSUMER FORUM WALO KUCH KARO......TUM BHI SARKARI KAAM KE TARAH SLOW MAT BANO AUR JALDI SE BSNL PE ACTION LO.......BHARAT SARKAR KUCH KARE......

I am living in the center of the city in Sagar M.P. (bahubali colony). There is a very poor singnal here as there is no tower nearby.
Even after repeated complaints there is no action taken by the authorities.
I am surprised as to how the BSNL aims to make customers for its EVDO service when there is no reception in the center of the city.

i own a shop i do all easy and card recharges , nealy all network of my town . but the most funny thing is that the telecom giant bsnl provides easy recharge facility but doesn't have a valid customer care for it . other networks have 1 no for both physical and easy recharge but bsnl have 2 . [protected] for physical recharge and [protected] for easy , and i[censored] dial the easy cc no a cute voice in kannada will say this no doesn't exist. if i ask normal cc they don't have a firm answer they just say try again . and don't ask us anything about easy recharge . hah i lost 220bucks , if it was in other network i had would have cancelled the transaction or tranferred the amount to right customer . but BSNL SHAME

Sir,
I registered my complaint on 28thAugust docket no. 3265539 ie. sms sending is failed.
do as necessary.

Yatish

Hello,
I have been using BSNL Mobile with "Excel Student Plan" offer for past three years.
I am not a student now and want to change my Prepaid Plan but unable to change the plan.
Is there any way that I can migrate from Student to General Plan?
Its not fair to continue in Student Plan when I am not a student.

Thanks and Regards,
Nithin

sir,
i got a sms contais- "WINNER![protected]* is choosen for $2500 CASH prize, call+[protected] now"

* (which is my number)

as i searched, i got many name who got this same sms, but one thing is common for all o[censored]s was all are the customer's of BSNL. and the prefix number +438 was ISD code for Australia. the call charge for Australia was quite higher. and i think the BSNL and this sms sender made some dealings as per it, when some one called this number percentage of call charge will given to the sms sender. if BSNL was doing such crimes, please take proper action against BSNl.( when some one calling to this number, no advantages for the sms sender, only BSNL got the call charge).

My family has been using a BSNL landline telephone (Number - [protected]) which is out of service for more than a month now. I have lodged complaints for the same for several times via phone and emails but unforfortunately have recieved not a single response from any member of the company. Although we are not being able to use this phone number, bills for the same is coming month on month. I have also expressed my willingness to surrender this connection number incase resolving the issue is not possible, still there has been no response from this company.

I have been receiving a lot o[censored]nwanted sms from the service provider prompting me to download ringtones or go online to view entertainment material. I tried calling the customer care people who were not sure of the procedure to activate the "DND" (do not disturb) mode.

I have been asked by the customer care personnel to call on two different numbers i.e. 1255530 and 56700 to enquire more. Both the numbers are not toll-free and calling on them would cost me Rs. 2 per minute.

I wish some miracle could deactivate these annoying smses for me.

Mrs. Anupam Sharma
[protected]

Sir, my phn no[protected] is lying dead from 21/07/2009 . On 25/07/2009 i registered a complaint in 198 docket no 94351. Again after 10 days i complained at 1500 complaint no 932327.
Then on 25/08/2009 i submitted a complaint letter at Area manager office panbazar guwahati .
After that i am still visiting the local bsnl sdo office at fancybazar guwahati number of times to get my phn working but i am being told that it is exchange fault .
My other phn no is [protected]. I want to get my phn working at the earliest .
REgards
Abhijit Choudhury

i have abrodband inernet conection in my landline fone no. [protected] . i have much more problam with this brod band conection . this is not runing well, the conection is not linked more than 10minute . the link is fail & conection is error . iaam so go mad and think to disconect also . icall more than more to higher officer, give a complain to writen, but they not get more responce . so you register coplain.

Dear Sir,
My Name is Manoj Tiwari, Bilaspur My Bsnl Prepaid Mobile No. is [protected]
I would like to inform u that bsnl has introduced a new series (under prepaid mobile Services) in chhattisgarh state at 15th august 09.
But the main Problem in whole chhattisgarh's customers using this series (starting from 94791XXXX) of prepaid mobile is that the other operator can not make call or can not send sms olso in these seies of mobile.
I have also registered a complain in bsnl customer care before 9 to 10 days ago. but the problem is still the same till the date.

my alternate contact no. is [protected]