Bharat Sanchar Nigam [BSNL] Complaints & Reviews

SIR
I AM THE SUBSCRIBER OF BSNL TARANG USING THE INTERNET SERVICE OF BSNL NO [protected] UNDER THE PLAN OF @250 PER MONTH
I AM USING THIS SERVICE FROM LAST 6 OR 7 MONTHS DURING MY FIRST THE SERVICE WAS NOT GOOD BUT STILL ACCEPTABLE BUT LAST 3 MONTHS IT IS QUITE DOWN IT IS LESS THAN 1KB PER SEC IT TAKES 5 MINUTES TO OPEN A WEB PAGE(GOOGLE.COM) WHILE I HAD PAID THE BILL OF 1500 ON 23 AUGUST IR I WANT QUICK ACTION FOR THIS
THANKS

Sir

I have three BSNL landline connections[protected]PCO), 278678, 278443(broadband).
Connections are dead-stop from[protected] to[protected] and[protected] to[protected] due to under-ground cable damaged by JCB of Health department. I also complained to the telephone exchange.

You are requested to deduct rent of this period[protected] to[protected] and[protected] to[protected] of T/Phone No.[protected], 278678, 278443.

Sir,
I am unable to know the usage of internet. That's why i am not in a position to use internet with
confidence, because there is only 1.5 GB download limit in 500 compo plan.

Dear Sir,
I have a broadband connection in my telephone number[protected] wef 040609, the details of which are given hereunder:-
PPPOE username:-lm[protected]@bsnl.in
E-mail username:-lm[protected]@bsnl.in
Portal ID:-lal[protected]

I suspect that someone has done a very clever mischief in order to receive some gratification from me that my above broadband connection is not working. May be my password has been reset without my knowledge resulting into unsuccessful login in any of the web sites which I try for login. Sir, it is not possible for me to take obligation repeatedly for smooth working of my broadband connection.

Please take up the matter with the concerned authorities for stopping recurrence of such problem.

Yours faithfully

(Lalit Mohan Pandey)
M. No.[protected]

Dear Sir/Madam:
As I have shifted my residence recently I request you to effect the new address in your next billing section which is as under:

V. Ganesh
C/o V. Santhaunam
8/20, AVM 2nd Avenue Main Road,
(Upstairs), Virugambakkam, Chennai 600 092
My Mobile No. [protected]

I, along with crores of Indians are frustrated with the very very poor services & plans of BSNL and are forced to move towards private operators. I wonder why the BSNL is going down the hell so fast - as the Air India way. The following are my complaints.

1. BSNL Land Line: Far the last about six months, I am repeatedly complaining about the Meter Reading Service (19621 and 19622) and it is not working most of the time. Like rest of the Indians, I am tired of complaining now.

2. On 30 June 2009, luckily the Meter reading service worked. I checked the Meter reading and it was 21998. I was happy that my calls for the month was[protected] = 175 calls. I was happy that I have utilized the free allowance of "Combo C" Scheme. Then comes the monthly Bill with the CMR End reading as 21954 !!!. Immediately I went to the Nagercoil Court Road Accounts Officer and gave a complaint in writing. She informed me that they might have taken the reading earlier than 30 June 2009 !!!.

Are the BSNL guys are playing.

3. BSNL EXCEL Mobile: I had been complaining for the last about four months regarding the frequent failures of the BSNL Transmitting Towers. As I am surrounded by 3/4 Towers (Kottar, Nagercoil), I am able to communicate with the low signals.

4. Whenever there is a scheduled Power Shut Down by Tamil Nadu Electricity Board for 8 hours, all BSNL Towers covered by the Power Shut down fails to work one by one - after about 1 hour. Only a tower which is not covered by the Power Shut down and about 10 kms away (Chenbagaramanputhoor) is picking up when I go the first floor of my house. But all the private operators towers are working without any problem during the 8 hour Power cut. I had been complaining to Nagercoil Customer Service Centre and 1500. It seems no one is bothered.

Did everyone in BSNL has decided to shut down BSNL fast, for good. Already BSNL has deliberately made unattractive Plans to discourage the Customers so that they are forced to go to Private Operators and you are seeing many customers are fast leaving BSNL. I can only pray god to save BSNL.

I want new vipin nos. [protected] on Rs.5100/-& [protected] on Rs.5100/- I send many sms on no.56666. Meet answer unable sent maassage. What is this ? Who is responsible this matter. Give no as above.

Dear Sir,

Prepaid recharge error

I have recharged my BSNL prepaid mobile no. [protected] on 25 August 09. The recharge was done for Rs. 55 through online facility provided by BSNL. After recharge, 55/- deducted from my account but the phone was not recharge
The Transaction Id is :- TXT[protected]
Receipt No. is : - [protected]

Dear Sir/Madam;

I was actually surfing net to look for compliant cell for broadband service of BSNL, wherin one could write compliants to heigher authorities and could expect solution in time.To my surprise I could not find one.

I have internet broadband services from BSNL attached to landline no 2510324.This remains out of reach for about half of the time.Sometimes the server could not be found, at other times the speed is so slow that it takes sereral minutes to open a web page . Many a times I hear conversation of my neighbours talking to relatives on phone.There seems to be a cross connection. This has been brought to notice of the concerned so many times.The problem gets rectified for only temporarily to recur again in a couple of days.The result ---the services remain out of my reach for nearly 10 to 15 days a month and I suffer a lot. In addition I have to call several people in BSNL(for reporting compliants) repeatedly which adds to my telephone bills. Mr.Jangra( local SDO) has been very considerate and helpful but sometimes he is also helpless due to callous attitude of workers.Sometimes it takes days to sort out the problem.Is there any solution for such a nuisance?Are the BSNL ready to pay for their lapses?

I hope to get some feedback for the same.

With regards and thanks in anticipation

I'm residing at Begur, Bommanahalli area in Banglore. I have taken unlimited broadband connection for the monthly rental of Rs.750. Since last two months I'm facing problem that the connection getting lost everyday and not able to work continuosly for 10 mins. By default the loosing the connection on Saturday night and connection getting restored on monday. But also the connection restored for only 10 mins or so. Both the DSL and internet (lights) in disconnect/restart mode frequently.

Since last two months I register the complaint by calling 25742198. But getting only the docket number of the complaint but no action been taken so far.

I'm getting poor response from the customer care and no action for the complaint registered. So almost everyday getting new docket numbers but no solution.

Respected Sir,

My Land Line No[protected], under Neendoor Telephone Exchange in Kottayam District, Kerala is not working since yesterday 24th August 2009. Of an on this problem exist due to various fault (Cable fault ?). Line also getting distubed often.

My age old Mother is alone at home and I am working in Trivandrum, capital of Kerala which is 5 hours from my home where the land line exists. Please treat the matter on priority

I request you to rectify the same.

With thanks and good wishes,


ANANTHASIVAN K
LAKSHMI BHAVAN
ONAMTHURUTHU POST
KOTTAYAM - 686 602
KERALA
[protected]

Dear Sir,
There are Poor Mobile Service, Network Slow Down and no Network Service for 15 Days

My landline number[protected] is out of order for the past 3 weeks and in spite of calling the Mugalivakkam BSNL Office and lodging a complaint, there is absolutely no response from them. Every time a call is made to 22521100 or 22521111, the phone keeps ringing and no body bothers to attend the call also. Is there a way where in we can pump in some responsibility to the persons to attend to the complaints?

To,
1.] The Nodal Officer/s
BSNL, TelephoneExhcangexch Bldg,
Gulbai Tekr, Ahmedabad-6.
2.] The Accounts Officer-TR-KKR,
BSBL, Kan, GUJARAT TELECOM CIRCLE[AHMEDABAD]
G.B.T.E karia,
Ahmedabad-380008.

3.]
The Chief General Manager,
Bharat Sanchar Nigam Limited,
Gujarat Telecom Circle, Gulbai Tekra,
Ahmedabad-308006.

Sir/s,

Reference: Telephone Number[protected] with broadband service- My Unique ID No. is
GJATD[protected]

With reference to the subject matter, I hereby aggrieved on receipt of Bill for July-2009, though no services were provided by BSNL. It is pertinent to mention that since long back no uninterupted services have been provided. After making series of complains my service have been connected from 17.08.2009 only.

non providing of services as committed BSNL ha put to me a great inconveniance with a mental upset for a long span of say 5/6 months. Let me be specifie from your own record that no services were restored despite of my repeated agitation before your organisation and lastly it has been linked.ONLY ON 17.080.2009.

My grievance is also that BSNL SHOULD HAVE TAKEN CORRECTIVE MEASURES atleast by providing/offering me an alternate facility [specifically which was otherwise working as per my full knowledge] if they at all wanted tro remove their commitment for solving grievances of the customer for which they have commited to restore within a period prescibed therein.

May I request to take an corrective step and remove charges by cancelling Bill for the month of July-2009 which itself proves from the NIL reading in respect of both the above mentioned services.

Please acknowledge the recipt of my complaint with a request to provide the details of the corrective measure taken towards my grievance.

Thanking you.

[URJABEN RONAK MUDIYA] Sir/s,

I am residing at Plot No - 373 - TNHB, AVADI. I am in need of BSNL phone connection wiith internet facility. I contacted BSNL customer care as well BSNL off at AVADI. They told like they are putting the lines for my area. still more than two months, no progress. They says there is no connection to my area. Please kindly help on this. Thanks.

sir,

I HAVE TAKEN A NEW PREPAID MOBILE CONNECTION BERAING NO. [protected] FROM BALLYGAUNGE COMMERCIAL OFFICE IN KOLKATA ON 18TH AUGUST, 09. I HAVE BEEN INSTRUCTED TO MAKE RECHARGE OF RS. 103/- TO GET DOSTI FACILITY. I HAVE GIVEN MY OTHER PREPAID MOBILE BEARING NO. [protected] FOR DOSTI. AS PER THEIR DIRECTION I HAVE ALSO RECHARGED RS.103/- ON THIS MOBILE ALSO TO GET DOSTI FACILITY ON 20TH AUGUST, 09. I HAVE SENT A MESSAGE FROM MY [protected] MOBILE NO. FOR REGISTER FOR DOSTI SERVICE. I HAVE RECEIVED A MESSAGE THAT MY REQUEST IS SUCCESSFULLY REGISTERED. DOSTI PLUS WILL ACTIVATE SHORTLY. TILL DATE THE SAME IS NOT ACTIVATED. PLEASE LOOK INTO IT IMMEDIATELY. NUMBERS FOR DOSTI ARE [protected], [protected] & 24413403.

YOURS' FAITHFULLY

CHITTA RANJAN SAMAL

Dear Sir,



Good evening.



I applied for a downgrade of my BSNL Broadband connection on 21st July, 2009 with following details:



Phone # 22553432

Consumer #[protected]



by approaching the Velachery exchange. My letter was not forwarded to the Taramani Customer care until 2 weeks by then the billing cycle had ended.



Subsequently, I applied for a change of address with following details:



Acknowledgement # 9242 4879

Request Ref # 9140 9524



I was told since the earlier request of mine is in pending status, I would not be able to apply for a change of address. Hence, I had to request suspension of the original downgrade from Home 500 to home 299.



Since, then it has been more than a week, I have been calling the Junior Telecom officer at 22553434. The number is purely an eyewash to customers seeking help. The monthly rental is being paid by me without any usage/downgrade whatsoever.



I have not used the telephone/ internet since more than 4 weeks due to ignorant & pathetic service from the concerned authorities. I request quick action to be taken. If no action is taken, I will be forced to move to consumer court.

Sir,

My name is SM.Rajak and our BSNL land line number[protected] is Dead from 3 days,
Address : H.No.7/1/220, dwaraka nagar colony, khammam-507002, A.P
Please kindly repair it as soon as possible,

Thanking you,
Rajak

I have taken unlimited internet Broadband Internet connection from BSNL in Feb., 2009 under Home 750 Plan and paid Charges upto March, 2010

However, Broadband internet connection does not work and after every five seconds it discconnects. I have made nos of complaint to BSNL, NOIDA. It was told to me your telephone line cable has become old so you get it changed. I requested no of times to BSNL, Sector-58, NOIDA for the same and same has not been attended.

I request either BSNL provide me Broad band Connection on my Phoe No. 2580636 or refund Rs. 7500/- paid to them.


R.D.Keshri
Tel No.2580636
88-D, Pocket-E, Sector-53, Kanchanjuga Apartment, NOIDA

Deactivation of Caller Tunes.
I have not activated BSNL Caller tunes. My Cell no. [protected]. Still it got activated . Rs.37/39 was deducted from sim. I sent a message UNSUBSCRIBE to 56700 for deactivation. My caller tune was not deactivated. I contacted BSNL betn 20th to 24 th Aug . When I contacted the service center. They registered my complaint (complaint no.not given) and said they will look into it. For safe side I again deactivated by call customer care What should I do. BSNL services are worse and to get back to their service people takes me min. of 45 minutes. If my luck is good and the lame excuse i get is server is down. Pls de-activate my BSNL Tune.