Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir,
I Nawal Kishore Cell No. [protected] not subscribe fhm vod but charge have been cut @ Rs. 5/- Daily from account yet.I call at BSNL coustomer care to deactivate it but they refused to close it
So pls deactivate this services immidiatly.

I have placed a request for a new land line connection on 8th of August 2009 with all the required documents and initial deposit of Rs. 500/-. I was assured to get a new connection within a week.
But till date there is no connection till date.
When contacted I was told various reasons everyday. Sometime they tell that it is not feasible. Sometime they tell they are sending people immediately. They have also told that they dont have wires!! One person also told me that they are waiting for BBMPs approval.
i dont understand the issue they tell me. In my building already there are 3 BSNL landline connections present then why it is not feasible for another connection.
These public sector companies have to change with time else they will slowly extinct! They are no where compared to service with the private companies.

AT FIRST I HAVE PAID Rs 1926/- ON 27/07/2009, BUT I HAVE RECEIVED ANOTHER TELEPHONE BILL ON 11/08/2009 . GENERALLY I GET TELEPHONE BILL ALTERNATIVELY, BUT THIS TIME I HAVE RECEIVED BILL EVEN AFTER PAYING Rs1926/- ON JULY. SOON AFTER THAT I HAVE GOT A BILL TO PAY Rs839/- IN AUGUST THIS MONTH INSTEAD OF REICEIVING ON SEPTEMBER.I USE BSNL BROADBAND SERVICES. CAN YOU PLEASE CLARIFY REGARDING THIS PROBLEM? MY LANDLINE PHONE NO. IS[protected]. BILL NO. WHICH I HAVE RECEIVED ON 11/08/2009 IS 3849268. CUSTOMER ID IS[protected].

IS IT THAT THE BILL PERIOD HAS BEEN CHANGED FROM ALTERNATIVE MONTH TO MONTHY PERIOD?

sir,
how to get the details of incoming and outgoing calls in landphone from RAJASTHAN. i have problem with my land numbers and i want to check it out as the bill is increasing with out my involvement. i have complaint before 3 month, but dont solve my problam.i think dont awail plan 199 bsnl to bsnl free service.please check my account that plan 199 is proper work in my account. MY BSNL NUMBER[protected]

RAMESH SINGH PALAWAT
[protected]

50 SHRI RAM NAGAR
JHOTWARA JAIPUR
RAJASTHAN
302012
M-[protected]

my mobile no. is [protected].i recharged my mobile of rs.230 for unlimited monthly gprs on 20/08/2009 from no143141.i received confermation messege regarding this.regarding this, reference no given to me was[protected].but, after 6 days, from 27/08/2009, my balance got charged for using gprs.please help me.is rs.230 recharge is not for unlimited monthly gprs in prepaid mobile.?

sir
iam reciveing onmobile messages from number 12555020.I want to unsubscribe it.
please do the necessary whatever required.my mobile number is [protected].please take actions as soon as possible.

Most of the telephone lines in Naigaon area are not working.
Our telephone line is not working since last two months, even after complaining so many times no repairing is done .
But BSNL never forget to send the bills.
Now it's time to discoonect the Line, I'm going to give a written complain with my bill now to disconnect the line.
I'm frustated using thier line.

I would like to inform that, CRBT (caller ring back tone) automatically debited to my a/c. I was trying to call one number in TN and after few minutes i got debit advice for Rs.30/ for selecting CRBT. Which is totally wrong and unfair. I called the customer care and told me that i have pressed the button. They are mischievously making money. It shold be stopped

sir, my prepaid mobile no. is [protected] (UP(E) Bahraich SSA) . my mobile was cut due to non submitting of CAF but i have given my CAF on 03.08.09 but it not still working. Mr. I.M.Rao SDE(Mobile) O/o TDM Bahraich BSNL is incharge of this Section.

Dear Sir,
On 25/08/2009, I have paid Rs. 110/- (Rupees hundred and ten only) through on line payment i.e. portal.bsnl/portal online facility, whereas same amount not cradited to my mobile (Mobile no. [protected]) till date and the said amount is already deducted from my SB account ( SBI, Karwar Branch (Karnataka) through transaction no. [protected] on 25.08.2009. Where as I recieved a sms. saying, "SALES TRANSECTION FOR FOR MOBILE NO.[protected] COULD NOT BE PROCESSED. PLEASE CONTECT FOR FURTHER ASSISTANCE IN THIS MATTER. REF NO. [protected].". And where as, since from the day one, I made several calls to customer care centre no. [protected], did not get proper responce.They even could not registered my complaint regarding.
So, I kindly request you to help me out of this matter.

Thanking you sir,

Regards,

Deepak G. Talekar

SIR
I AM THE SUBSCRIBER OF BSNL TARANG USING THE INTERNET SERVICE OF BSNL NO [protected] UNDER THE PLAN OF @250 PER MONTH
I AM USING THIS SERVICE FROM LAST 6 OR 7 MONTHS DURING MY FIRST THE SERVICE WAS NOT GOOD BUT STILL ACCEPTABLE BUT LAST 3 MONTHS IT IS QUITE DOWN IT IS LESS THAN 1KB PER SEC IT TAKES 5 MINUTES TO OPEN A WEB PAGE(GOOGLE.COM) WHILE I HAD PAID THE BILL OF 1500 ON 23 AUGUST IR I WANT QUICK ACTION FOR THIS
THANKS

Sir

I have three BSNL landline connections[protected]PCO), 278678, 278443(broadband).
Connections are dead-stop from[protected] to[protected] and[protected] to[protected] due to under-ground cable damaged by JCB of Health department. I also complained to the telephone exchange.

You are requested to deduct rent of this period[protected] to[protected] and[protected] to[protected] of T/Phone No.[protected], 278678, 278443.

Sir,
I am unable to know the usage of internet. That's why i am not in a position to use internet with
confidence, because there is only 1.5 GB download limit in 500 compo plan.

Dear Sir,
I have a broadband connection in my telephone number[protected] wef 040609, the details of which are given hereunder:-
PPPOE username:-lm[protected]@bsnl.in
E-mail username:-lm[protected]@bsnl.in
Portal ID:-lal[protected]

I suspect that someone has done a very clever mischief in order to receive some gratification from me that my above broadband connection is not working. May be my password has been reset without my knowledge resulting into unsuccessful login in any of the web sites which I try for login. Sir, it is not possible for me to take obligation repeatedly for smooth working of my broadband connection.

Please take up the matter with the concerned authorities for stopping recurrence of such problem.

Yours faithfully

(Lalit Mohan Pandey)
M. No.[protected]

Dear Sir/Madam:
As I have shifted my residence recently I request you to effect the new address in your next billing section which is as under:

V. Ganesh
C/o V. Santhaunam
8/20, AVM 2nd Avenue Main Road,
(Upstairs), Virugambakkam, Chennai 600 092
My Mobile No. [protected]

I, along with crores of Indians are frustrated with the very very poor services & plans of BSNL and are forced to move towards private operators. I wonder why the BSNL is going down the hell so fast - as the Air India way. The following are my complaints.

1. BSNL Land Line: Far the last about six months, I am repeatedly complaining about the Meter Reading Service (19621 and 19622) and it is not working most of the time. Like rest of the Indians, I am tired of complaining now.

2. On 30 June 2009, luckily the Meter reading service worked. I checked the Meter reading and it was 21998. I was happy that my calls for the month was[protected] = 175 calls. I was happy that I have utilized the free allowance of "Combo C" Scheme. Then comes the monthly Bill with the CMR End reading as 21954 !!!. Immediately I went to the Nagercoil Court Road Accounts Officer and gave a complaint in writing. She informed me that they might have taken the reading earlier than 30 June 2009 !!!.

Are the BSNL guys are playing.

3. BSNL EXCEL Mobile: I had been complaining for the last about four months regarding the frequent failures of the BSNL Transmitting Towers. As I am surrounded by 3/4 Towers (Kottar, Nagercoil), I am able to communicate with the low signals.

4. Whenever there is a scheduled Power Shut Down by Tamil Nadu Electricity Board for 8 hours, all BSNL Towers covered by the Power Shut down fails to work one by one - after about 1 hour. Only a tower which is not covered by the Power Shut down and about 10 kms away (Chenbagaramanputhoor) is picking up when I go the first floor of my house. But all the private operators towers are working without any problem during the 8 hour Power cut. I had been complaining to Nagercoil Customer Service Centre and 1500. It seems no one is bothered.

Did everyone in BSNL has decided to shut down BSNL fast, for good. Already BSNL has deliberately made unattractive Plans to discourage the Customers so that they are forced to go to Private Operators and you are seeing many customers are fast leaving BSNL. I can only pray god to save BSNL.

I want new vipin nos. [protected] on Rs.5100/-& [protected] on Rs.5100/- I send many sms on no.56666. Meet answer unable sent maassage. What is this ? Who is responsible this matter. Give no as above.

Dear Sir,

Prepaid recharge error

I have recharged my BSNL prepaid mobile no. [protected] on 25 August 09. The recharge was done for Rs. 55 through online facility provided by BSNL. After recharge, 55/- deducted from my account but the phone was not recharge
The Transaction Id is :- TXT[protected]
Receipt No. is : - [protected]

Dear Sir/Madam;

I was actually surfing net to look for compliant cell for broadband service of BSNL, wherin one could write compliants to heigher authorities and could expect solution in time.To my surprise I could not find one.

I have internet broadband services from BSNL attached to landline no 2510324.This remains out of reach for about half of the time.Sometimes the server could not be found, at other times the speed is so slow that it takes sereral minutes to open a web page . Many a times I hear conversation of my neighbours talking to relatives on phone.There seems to be a cross connection. This has been brought to notice of the concerned so many times.The problem gets rectified for only temporarily to recur again in a couple of days.The result ---the services remain out of my reach for nearly 10 to 15 days a month and I suffer a lot. In addition I have to call several people in BSNL(for reporting compliants) repeatedly which adds to my telephone bills. Mr.Jangra( local SDO) has been very considerate and helpful but sometimes he is also helpless due to callous attitude of workers.Sometimes it takes days to sort out the problem.Is there any solution for such a nuisance?Are the BSNL ready to pay for their lapses?

I hope to get some feedback for the same.

With regards and thanks in anticipation

I'm residing at Begur, Bommanahalli area in Banglore. I have taken unlimited broadband connection for the monthly rental of Rs.750. Since last two months I'm facing problem that the connection getting lost everyday and not able to work continuosly for 10 mins. By default the loosing the connection on Saturday night and connection getting restored on monday. But also the connection restored for only 10 mins or so. Both the DSL and internet (lights) in disconnect/restart mode frequently.

Since last two months I register the complaint by calling 25742198. But getting only the docket number of the complaint but no action been taken so far.

I'm getting poor response from the customer care and no action for the complaint registered. So almost everyday getting new docket numbers but no solution.