Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir

This is to inform you that from last 2-3 days we are trying to activate GPRS service on my No [protected] (Student Plan). We called the Customer Care Executive many times but they are just giving one alternate to SMS (gprspre to 53733) with in response giving error message. We already has inserted Rs 230 voucher for GPRS on my Number but when we connect it to our Computer their is always a "TEMPORARY NETWOK PROBLEM". Please try to solve it ASAP.

Secondly we called one of your Agent Named (Mr Rupinder) Himachal Pradesh. I gave him my complaint No (I[protected] registered on 10th Sep at 11:46 Hrs but instead of helping me he gave a rude reply that He cannot help me and can't transfer my call to their Senior Person, after insisting he transfered my call to Mr Ravi Sharma he promised to solve the problem before 02:00 Pm (11th Sep'09) but after waiting a lot their is no solution.

Sir, I am a user of bsnl prepaid mobile (under saral anant scheme). My mobile no is [protected]. I live in Srinagar gate no.2, Madhyamgram, North 24 pgs, Kolkata-700 129. My problem is I'm facing poor network, call drop, STD and ISD facility is not working properly. I'm suffering this from last two year. I complaint several times in bsnl helpline and also submit complaint letters to Divisional Engineer (CMTS), Territy Bazar Telephone Exchange Kolkata 700073. But my problem is not solved.
If I will not get any improvement then I will have to discontinue my connection. I hope you will take care of this matter.
with regards
Palash Roy Chowdhury
Srinagar gate no.2 (Near Mangolik House), Madhyamgram, North 24 pgs, Kolkata-700 129
Ph:[protected]

Really i fed up with BSNL Customer care service i am getting a service massage to my phone (Nokia e71) every 10 seconds no of times i contacted them no body solve me problem. if it is private service they will act immediatly

Sir,
I tried to enquire about the router for the net connection. I made a call 3 times to the customer care no. 1500, after excecuting the menu options the call is not answered. They are picking the phone and keeping it down without answering. At the same time the other p[hone in that office is ringing they are attending that phone. This is not at all good for such a big network.Very bad customer service.
Please instruct them to attend the calls.

Regards
Joseph. P. J.

I am a student, among many thousands studying in Modinagar, Ghaziabad.
Regarding the GSM services congestion has always been a problem since the very first day, but the major problem is the sudden absence of network signal. No other network whether Idea, Airtel or Vodafone poses such problem. This happens for 5-6 times a week and continues for hours, leaving us stranded without service. The situation has not improved since more than an year. Moreover the congestion is so great that it is possible to get a call made after making an average of 50-60 attempts. Hence we dare not attempt a call during peak hours unless it becomes absolutely necessary.
We live hundreds of kilometres from our families. Without proper telecommunication services, it becomes very difficult for us.

sir,i am using broadband for more than 10 months. internet is not constant when i am using, its automatically disconnected and connected.i have informed this problem in bsnl office many times, but they never cared about this matter.pls help me to solve this problem, the staffs working in bsnl office, mallapuram ,dont hane proper knowledge about the hadware and software......mallapuram,chengalpattu,tamilnadu.

I AM K MANJUNATHA AITHAL. I WAS WORKING AS OFFICER IN CORPORATION BANK, DHARMATOLLA KOLKATTA DURING THE YEAR 1996 (FEB) TO 1999 (APRIL). I HAVE APPLIED FOR TELEPHONE CONNECTION AT MY RESIDENCE ( 52/C K M NASKAR ROAD, BEHIND MALANCHA THEATRE, REGENT PARK , KOLKATTA 700040 ON 21.04.1998 BY DEPOSITING RS. 3000.00 ( RECEIPT NO. RKTGG4040 DT. 21.04.1998 ISSUED BY Commercial Officer (South) calcutta Telephones, 3A, Garihat Road, Calcutta 700019. My application number was CTD/B No. 885631 dt. 26.03.1998. The Registration Card issued by Commercial Officer, South, Calcutta Telephones, 3A, Garihat Road Calcutta 700019 is bearing registration No. RKT/GG/98-99/0208 DT. 21.04.1998 FORM NO. B885631 under NON-OYT (GENL) category with Customer No.[protected].
I was not given any connection in that place. In the mean time I got transferred to Mangalore.
I have given letter to refund the amount or transfer the connection to Mangalore (Karnataka). The acknowledgement issued by them was RKT/GG/98-99/0208 DT. 21.04.1998.
There was no response for several reminders.
After shifting to Mangalore (Karnataka) my residence was "SHARADA" KALBAVI ROAD, KOTTARA, MANGALORE KARNATAKA. I have received one letter to my Mangalore Address from MR. S N BAIRAGI Commercial Officer, ( Jadavapur) Calcutta Telephones bearing with above reference number ( RKT/GG/98-99/0208 DT. 20.04.2001 asking me to contact him in person. But I could not go to Calcutta from Mangalore.
Subsequently I received one letter bearing above said reference number dt. 03.01.2003 asking me to send the original voucher of deposit and a stamped receipt for having received the payment with interest of Rs. 1050 along with the deposit amount of Rs. 3000.00 after that cheque will be issued.
I have sent the original deposit receipt and a stamped receipt for Rs. 4050.00.
But sir, till date I have not received the refund amount. My present address as below:
FLAT NO. 204, "MAHENDRA MANOR", PATRAO LANE, KARANGALAPADY, MANGALORE 575003. KARNATAKA. TEL[protected].

Please help me in getting back the money as early as possible with upto date interest @ 18.00 % P.A.

With Regards


K Manjunatha Aithal

dear sir,
ihad made a complaint regarding migration of mobile no.[protected] from VENNELA TO VENNELAPLUS with the MIGRATION VOUCHER OF RS 199/ BEARING NO.[protected] ON 7-9-2009 AT ABOUT 6AM.IHAD RECEIVED SMS FROM 53733 THATMY PREPAID ACCOUNT WAS MIGRATED TO VENNELAPLUS ASKING ME TO SEND SMSFOR 5 NEW FNF NOS WITH ONE LANDLINE MANDATORY.ACCORDINGLY IAM SENDING SMS FORFNF NOS.TO MY SURPRISE IAM GETTING REPLY FROM 53733 STATINGTHATONLY LOCALBSNL LANDLNE NUMBER IS ALLOWED.THE LAST SMS RECEIVED REG FNF NOS WAS AT 8.28 PM TODAY I.E ON 10-9-09.
ACCORDING TO PLAN ONLY IHAD GIVEN 2 BSNL LANDLINE LOCAL NOS AND 3 MOBILE NOS. WHEN I COTACTED YOUR CUSTOMER SERVICE AT [protected] REG THIS PLAN ,THEY TOLD ME THE SAME PROCEDURE SHOULD FOLLOW.
IYOU HAD TAKEN 4 DAYS FOR MIGRATION AND HOW MANY DAYS YOU WILL TAKE TO ACTIVATE MY FNF PLAN,FOR WHICH IWAS VERY MUCH ANNOYED AND MY VALUABLE TIME WAS WASTED FOR THIS SIMPLE WORK.
IN VIEW OF THE ABOVE FACTS I REQEST YOU TO ENQUIRE IN TO THE MATTER AND DO THE NEEDFUL.

YOURS FAITHFULLY
MURTY
.

To,

The BSNL officer
Punjab Circle
Sub: Issuing of Duplicate simcard no. /cell no.[protected]
sir,
with due respectfully I have one cellone connection[protected] in the name of Deepak Gulati from last 7-8 years.& my sim card no.[protected]. My permanent Address & residence proof given to you for issuing above that connection H.no. 44-A M.I.G. Housing board colony Kalka Distt. Panchkula(Hr.)But this time my simcard little bit broken & I have my broken simcard with sim no. but it is not activate . Bsnl Sec-5 Panchkula person says above said address are not sufficient or liable for issuing the duplicate simcard on above said address because the mobile no. in Punjab circle & address proof given from you in Haryana circle . But I am very surprised about this . Sir, if it is not liable then why you activate my cell no.from many years to till date , It is 7-8 years old no. Please issue me a duplicate sim card above said no as soon as possible
Thanks
with regards
Deepak Gulati
H.no. 44-A M.I.G. Housing board colony Kalka

I have three excel prepaid connection in my family in the names of self,wife and son.All the three connections have no outgoing sms service for last one year.The numbers are-[protected],61,62....

hello sir/madam
my name is vandana mahore, mobile no:[protected]
today i had received a message as follows
(your mobile number has won
GBP 500, 000 in the GOOGLE CRICKET award program to claim your prize
contact Rev stephen catty .email [protected]@live.com )

i wish to know tha full information about that program and prize
so please kindly send me the full information

if possible on my mobile plz !

Hi,
I have bought BSNL EVDO in Vellore which comes under Tamil Nadu Telecom circle,While buying i confirmed that national roaming is activated in the card and it will work in Chennai.
But when i used the card in chennai i didnt Get EVDO signal at all,i have received only CDMA 1X Signal with 4 bars,but it didnt connect at all.
After Checking with Chennai BSNL officers and Vellore BSNL officers they told me that Roaming is enabled for only EVDO and not for CDMA which is not mentionbed in BSNL Website.
So pls enable roaming for CDMA 1X also