Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have a BSNL pre paid mobile connection of BSNL ([protected]). I have sbscribed for GPRS/MMS. On 2nd of Aug. 2009 i purchased Nokia 5130 Xpressmusic handset, and requested BSNL customer care for its GPRS/MMS settings, till date i have not received the requested settings. On sending the sms requesting for the setting on 53855 "Sorry, No available settings for your handset!" comes the reply from the server.

I hav purchased two new BSNL Dosti sim through my frnd...n i dont knw the number...
The balance is Nil...There is no response from the Customer Care...And the top up voucher is not being credited...So is there any way i can get my no...??
The sim no are Sim 1:[protected]
Sim 2:[protected] Plzz help...

Hello Sir,

I had purchased bsnl broadband connection before 8 month and it is not working anymore(disconnect momently) i had complained lots of times. but they didn't solve my problem and also give me very bad responce. One sir is there called "Patel sir". He told me that we can't do you can leave this connection.we will not solve.BSNL has no value of their customer how can they say like this.

then after many complain lastly i disconnected my broadband connection.

and now I have purchased BSNL EVDO internet device. And as per bsnl statement it provide speed of 2 MBPS. But i am getting speed of 10-15 kbps. I am really tired.

I had also complain many times and they told there is some problem and they doing maintenance.

can you please help me to solve my problem ASAP.

From,
Dr k Sundaresan,
(Tel: no:[protected],
Padma vihar, Thulavila,
Industrial Estate PO,
Tvpm-695019
To,
The sde/jto external exchange,
Bsnl, Trivandrum.

Subject:-Complaint regarding the unexpected delay of re-establishing of bb connection

Sir,
I, Dr K Sundaresan (Tel: no:[protected], was a customer of land line & broadband connection of bsnl .This letter is to report a compliant against the delay of service provided by the jto’s office kaimanam, Tvpm.
There is a line fault or some thing happened and the modem given by bsnl found off and we approached the JTO office kaimanam, Trivandrum for assistance but they came and changed the adapter and gone but there exist the fault and they told that there is some thing happened to the modem but they don’t respond On Saturday(01/08/2009) and just enquired about the complaint and kept quite there - we are using the bb-connection for online work and the net is very necessary in that case I told them about the seriousness of my work.
[protected]Sunday holiday[protected][protected]
On Monday we called the office and nothing happened on that day also, on evening the telephone made unnecessary sound and no incoming call sounds are heard -checked the splitter and connected the line directly and it found working, so didn’t called the line man. “There is one thing congratulating matter is that the land lineman in our route is very sincere and efficient”---really good---On Tuesday morning at 10’O clock I called the bb-section, kaimanam and they told to call after 11’O clock and did like that they replied that they know the complaint and will come and look on that.
Now my works was in delay for ten days due to this authority’s unresponsibilities. I am not at all complaining them rather I want to change my bsnl bb internet connection with some other (alternative) service provider due to the reason that i’m engaged in a work which is a committing one and have to carry out with full sincerity & without any delay.
To your note sir- I am a good customer of bsnl since 20yrs back with LL connection, BB connection and mobile, and I submit you that I didn’t made any delay in paying of any of my monthly bills or any service charges, you can check it with previous bills ---I like bsnl, but the service provided by some of our authorities are really negative----

Thulavila, thanking you,
[protected]. Yours faithfully, s/d
Dr k Sundaresan

I talked to customer care for my mobile gprs not connected and give me error Packet data not available so i tell this problem to executive. he tell me your p[roblem has been solve in 24 hours but this problem was not solve last 7 days so please help how t use gprs

Dear Sir/Madam,

This is regarding my BSNL landline shifitng delay. I have given the transfer request on 18th July 09 to shift my BSNL landline telephone from VijayaNagar, Bangalore to Sahakara Nagar, Bangalore. Till date no action has been taken on this request from BSNL officials. However i have got the work order number as 99851841.

I'm totaly disapointed with BSNL customer service.

Thanks,
Venkatagiri
Cell # [protected]

Dear sir

I really admire the progress and growth of india wish to have a part of it. Let me introduced me first I am a NRI who strongly believe in india and indian came in ireland and settled here from last 3 years working at good position as research scientist in national research lab in ireland.

my last visit in india was march this year when I was looking to use internet in india so BSNL was my first choice and I took VSNL datacard EVDO from Morena (MP) exchange through BSNL franchise and it was ok however the connectivity is not good but speed is ok so I was happy that in india there is mobile internet service are avalible. we close the connection at the time of my leaving and Exchange guy told us you can start any time whenever you need. I was happy that I countributed BSNL like company for its ok service (Not good i can say!!!)

Then in my next visit when i planned to come india in August this year how the things changed and suddenly all the progress blown in air and everything it seems that it happens only in india and I feel very sad about coming back. when I reached india in august I thought it would be ok and I will start My EVDO card and use it for my work here in my home town in morena (MP) and after reaching there I found that there is no signal for my EVDO card in my area which is in main city centre (Near railway station) and I could not used internet there. I thought let me asked to exchanged guy about what the things went wrong for them and why it is not working here. I went to Exchange of Morena and talked to several person about the problem and complaint for the problem which I faced. they told our tower is not working in that area and only few meters range around the exchange (which is out side of the city) the card can work and rest other area is depend on other tower so we are unable to correct it. I told tell me the time when it will be OK. then they reply me you know its government work its take time I told tell approximately time when it will be Ok then then again and again told forgot about the tower or even we dont have any plan right now so forgot. I asked should I buy a house near to your tower so atleast I can use internet. they ashamed me and it was the first time of my life when I was really shocked by the behavior of the employee and how the peoples take the things for granted. they think its government job so who care about service and customer. just come in office at their wishes and go to home this simple ideology I found in the employee there.

I can give you some example about BSNL how they treat the customers-
Initially you know when peoples were crazy about BSNL prepaid mobile SIM because they think it has good connectivity at that time mostly all the exchange told the customer we are short in SIM so we can not give you so wait and waiting were quite long almost 2-3 years. most of the interested guys selected other plans like Reliance, Smart, Airtel others etc. but Exchange never care for it. when all the rush finished in 2008-09 now they have large number of SIMs for people now you tell me who will change his own number which already distributed. you just let me know BSNL only order 400-500 SIM to each exchange and once it was distributed nobody could be able to get SIM

Similar things was happened to EVDO card, although its a good device and i experience with ok speed. When people are looking for internet at reasonable price at this time exchange guy or employees of BSNL are not able to provide service to the main area like in my care (Morena exchange) or they are in short of EVDO card (Many places...no body can wait so long after all he is paying money so why he will wait).

I feel the reasons behind it and they are...

1. Either private company paid the hugh money to exchange superior authority not to release SIM or EVDO or other good services or create disturbances in these services so that people can distract from those service and come to them.
2. Even employee dont care about their employment because they think its government duty to give salary whether they work or not it doesn't matter.
3. Customer care of BSNL you know how they care about the customer just try ...it

Please look into the matter for the respect of great INDIA. My wife is still in india and hoping for any miracles happened in BSNL and things goes not in progress but at least as past as it is...


Thanks and regards

Sir/Madam

I have booked new broadband connection on 25-Jul-2009 at Vasantha communications (P) Ltd (temporary stall) in Nanganallur. They collected security deposit money Rs. 500 and informed me that I will get the order form number in two days and connection in 4 working days. But after 4 days nothing has happened. I am contacting the franchisee from 31-Jul-2009 onwards but I am unable to get the details regarding the actual status of the new connection. I have called the following numbers but everyone attending the calls asked me to contact the other telephone numbers without informing me the actual status. Samples of some contact numbers.
2336 2525
[protected]
[protected]
[protected]

Everyday I am getting status like that I will get the connection in two days.

Please look into this complaint and get me the exact status.

Thanking you

sir,
with due respect i beg to state that i lost my mobile phone on wednes day(5th-aug-09)
PHONE DISCRIPTION :- motorola w218
ph/no:-[protected]
Therefore i request you to deactivate my sim.
your's faithfully
lalatendu jena.
c/o Rajkishore jena
at :- Patana
PS:-Bari-Ramchandrapur
DIST:- JAJPUR
home contactno:-[protected]

sir,
I (Ratnesh Choudary, Central Govt Employee) had taken a BSNL prepaid connection from Bhatpara/Kankinara Kolkata Exchange before 2.5 years (No:[protected]).Before 8 days without any information my sim's outgoing fecility blocked.after that I tried to give a complaint to Kalyani SDE with all the details regarding my mobile.(Mrs.Chinmay Chakraborty) but her respone was very bad and irritating like "go for another connection we have lots of works to do...etc" and the language she used was very bad.I just want to know the reason for disconnection of my number.so i kindly request you to give me the reason of disconnection.The details of my mobile is also attached.
SAMSUNG G800
IMEI [protected]
Purchased from Cellular Hut The Mobile shoppe 23/c M.G Road Sealdah
Bill No.322/08-09

Ratnesh Choudhary

My land line phone of no 2351065 is out of order and broadband is also not working from last 30 day complain is also registered vide complain no-4022 on 29/7/09 (before that also complain is given but forgot the complain no as it is not possible to remember all complain nos as it happens several times without respond) but still not any responds what does it means that bsln just try to get the fix rental for both landline and broadband without any service it is not a new case in a month the phone use to be in working condition for 10 days and 20 days it become dead and there is not any responds from bsnl but they never forget to charge for the rental for one month where is service is only for 10 days.is it the policy of bsnl to obtain the rental.

BSNL New Landline Connection not received from last 3 months.

Date applied on : 2/5/2009

Cust no. [protected]

Reg No. KLYAN7100360

Demand NOte no. 478878

May i have your kind attention please and get it fixed. Thanks

I had BSNL old Anant connection and wanted to convert to Saral Anant. I got a conversion voucher b from BSNL office but it converted to New Anant. I have made many visits to BSNL offices to get conversion voucher for Saral Anant but could never get it. I don't understand if both New Anant and Saral Anant require recharge of Rs. 200 then why two separate plans. Where can I get the conversion voucher for Saral Anant?

i have a Nokia 3310 classic handset and a BSNL prepaid connection. Though i can surf internet through my handset, i am not able to do so in my pc through bluetooth device or data cable. Whenever i try to connect, it appears in my mobile "subscribe to packet data first". I have complained many more times for it. So please suggest what should i do now?

sir,
I have a land line connection no.255290 at Tezpur .I have paid my bill Rs.8
27/- through internet BSNL portal on 28 Jul 2009 vide receipt no.[protected]
68 and transaction no.TX[protected].But the bill amount still showing outs
tanding by Tezpur exchange.Please solve the problem.

Dear Sir,
A Person is harrasing me and my mother in the name of Doctor Mishra at Phone No [protected].Please Take an action against the concerned Person as soon as possible.Thanks
With Regards,
Puneet Pal Singh Bhogal

Respected sir,
i m having bsnl broadband connection of 250 Rs plan.whenever i tried to dial the connection it does not connect to the internet, the errror shown that the remote computer does not respond and also my telephone line was too much disturb.its my request sir to please solve this problem..
Yours Faihfully
Aamir khan

Sir,
This is to state that i was having the Mobile Sim No [protected] since january, 2008 and had deposited a security deposit of Rs.500/- . That during march, 2009 i further deposited 500/- and avail roaming facility. But during April i wrote a letter to the officer concern and wish to discontinue with the said sim .That my arrears bill in April, 2009 was around 600/-only and as such i requested the person to adjust my bill against my securities and then to refund the balance . But they did not do that instead they are still sending me bills . My latest bill is for Rs.1056/- vide bill no[protected] dated 10.07.09 . It is pertinent to mention herein that outgoing and incoming calls are barred since May, 2009 and inspite of that they are still raising bills for rental and all. Hence under the circumstances i therefore request you to kindly do the adjustment of my bills as on April, 2009 against my security deposit and refund the balance to me at the earliest .
Gaurav Khnadelia

Hello Sir/Madam,

My modile number is [protected], from yesterday night itself sim not working .
while switch on the mobile intimation of "no sim card " is appear.

kindly do the needfull at the earliest .please reply to my mail id what i have to do ?

respected sir

i m bsnl broadband user in kanpur (govind nagar). my complaint is delay to change my modam type-1 to
type-2 eproxmetley 2 month go down my no is[protected] pament is clear but in 2 month no action tacken to chang my modam.


plz help me