Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have deposited Rs.2, 000/- to BSNL and got a coonnection which is more than 7 years old. In between I have changed my residential address twice. In my present location, I have shifted more than 1 year time and my telephone has been shifted. Since installation in my new residence, the phone was working maximum of 1 month time with the no.[protected]. In the mean time I have discussed with the BSNL officials but in vain. The phone is still dead and I am some times receive the bills. In the BSNL web site there is no existance of this number. The message comes invalid no. Could you please suggest what we should we do.

Dear sir,
please send the call details of incoming and out going calls from may 2007 to april 2008.
If possible please provide sms details too.(now this connection is not available)
mobile no:[protected].bsnl prepaid connection.
thanks.

i want my call history of bsnl prepaid from 1 august to 15 august 2009 from my id kinshuk.[protected]@gmail.com my phone number is [protected]
kinshuk soni

Viresh Chandra Mital
104, Manas Enclave
Picnic Spot Road,
Indira Nagar.
Lucknow
Phone :[protected]

My phone connection number is[protected] .My Phone and braodband services are dead every other day since Oct 2008. I have registered the complaints innumerable times. Now it is dead since last ten days. The complaint is lodged on 198.

I have got the phone connection and the internet connection but never in my life i have seen such a miserable service .


Still my phone is out of order and I am help less .what to do and how to proceed the matter to get a better service.

God Knows when it will be set right. I am thinking of surrending the phone and broadband connection both.

SIR,
MY MOBILE NO [protected], A/C NO[protected], NAME - AJOY MITRA, INVOICE NO[protected]DUE DATE 30/07/2009, RS 588
MY OUTGOING CALLS CUTOFF FROM 11/8/09 MORNING DUE TO NON-PAYMENT OF BILL ON TIME
I PAID MY LAST BILL OF RS. 588/- IN YOUR GANESHGURI OFFICE BY CASH, RECEIPT NO [protected], date 11/08/2009 at 12.30 pm
BUT TILL TODAY I CAN NOT MAKE ANY CALLS AS ALL OUTGOING CALLS BARED
FROM 11/8 I AM CONTACTIING YOUR CUSTOMER CARE SEVERAL TIMES AND THEY ASSURED ME THAT OUTGOING CALLS WILL BE ACTIVATED SHORTLY
NOW IT IS ON 6TH DAY THAT I CAN NOT MAKE ANY CALLS.
WHAT SHOULD I DO? MY COMPLAIN NO 3669477
WHEN IT WILL BE ACTIVATED?
PRIVATE TELECOM TAKE ONLY 2 HOURS TO ACTIVATE OUTGOING CALLS AND BSNL TAKE UNLIMITED DAYS THEN HOW IT WILL WORK?
IMPROVE YOUR SERVICE FOR SURVIVAL OF BSNL OTHERWISE DAY WILL COME WHEN NO TAKERS OF BSNL.
HOW MUCH I SUFFER FOR LAST 6 DAYS YOU PEOPLE CAN NOT UNDERSTAND.
ONLY DUE TO YOUR BAD SERVICE I HAVE TO SURRENDER MY LANDLINE 6 MONTHS AGO.

HOPE YOU HAVE CURRAGE ENOUGH TO GIVE REPLY.

REGARDS
PROF. AJOY MITRA
SR. LECTURER
DISPUR COLLEGE
GUWAHATI - 6

RESIDENT
BHASKARNAGAR
NEAR KALAPAHAR TELECOM EXCHANGE
HOUSE NO 656
P.O. BINOVANAGAR
GUWAHATI - 18
ASSAM

Sir i am using cellone bsnl-99 gprs prepaid connection.but i try to call c-care but don't go.So i don't know that when my validity will be finished.so if there is any sortcut to know my validity then send me my e-mail id.

sir,
I own the land line telephone number[protected]. It comes in Bharat Nagar area, nagpur. My phone went dead in the 1st week of the last month. I lodged a complain at the fault centre vide complain number 55994, on dt 10-07- 09.Since then my phone has been lying dead, inspite of seceral request at the fault centre. Now the situation is such that they simply refuse to listen to our request any more. They now have the audacity to either bang the phone down or simply say it can not be attended now. We are a joint family and for our womenfolk the landline remains our main medium of communication. you can imagine how inconvenient it is to have a dead phone. This is indeed very shocking on the part of bsnl.How can the authority heading such a public utility organisation can afford to show such callous attitude towards its regular and faithful customer ?No wonder. bsnl is loosing its landline users at such an alarming rate.
CAN I HOPE FOR EARLY REDRESSAL OF MY DEAD LANDLINE ?
Ajay Kumre.
Nagpur.

pls send the billing details from 19-may to 31-july 2009 .thanks

We have been using the BSNL Broadband Tamilnadu Circle, Trichy. Whenever we try to check the account usage details. The portal never loaded. We are unable to identify how much we using/Used. But, bill is sent to us with the amount only. not even about usage details.

Main thing is "We need the portal to work for all types of boradband package". The portal is only working for certain packages in our circle. When we call and complain about this, they are simply telling check the same portal.
1) No voice support to check account usage details.
2) Portal is not working
3) Bill is not described in detailed manner. [Typically, we might have used around Rs.600 but, bill is coming for Rs.4000. If we ask, they are not clearly telling the usage details. They just give a guess saying "you might have exceed the limit". They are not even mentioning the usage for the month.]
4) Lack of transparency
5) Information hiding from the user and poor response to consumer. We suspect, they are cheating on us.

Dear Sir,
Jai Hind.
I have taken your Himachal Govt. Plan connection, Phone no.[protected]. I am sorry to say that the BSNL signal in this area is very - 2 poor. The BSNL customers has to dial time and again as the signal breaks off most often. I tried my level best to address my grievences at various levels but all in vain. Kindly do help. I am also having the Internet connection on the other mobie no.[protected] for the last > 3 years. Due to the poor signal it is also not working efficiently. And moer over the 'broad-band service is also not available till date in this area. Hoping early solution.
Thanks.
Yours Faithfully,
Dr.Dalip Sharma.
VPO - SUNGAL, Palampur, Himachal Pradesh

Sir,
I am one of the first broadband customers in Irinjalakuda, Thrissur Dt. Kerala. My broadband connection is effective from 2005. Never ever in my history I paid for excessive usage. The latest bill was for Rs.1052 which I paid today, 14.08.2009. The usage as recorded in the site is totally wrong. My computer was out of order during a considerable period of this billing cycle and naturally I was unable to use the net connection. I would like to bring to your notice this for speedy action.
your truly,
Reji Rajan
W/O Dr. R.V. Rajan
[protected]
[protected]

I got influenced by the advertisements of fast BSNL broadband and applied for a connection. Soon a landline and wireless modem was installed at my place. Right from the beginning my connection never lasted more than a minute and none of the websites opened not even the BSNL website. I found out the complaint number and registered compaints regularly. Its been almost 2 weeks and my problem still persists.

I get a call from someone from BSNL office everyday in the korning and also around 9 pm a night on the landline asking about the problem. After listening to the problem the only reply they have is that the line is ok... there must be something wrong with your computer. I am using a VIAO notebook which works perfectly with the Ortel connection I have. Till date the problem is not solved and the customer care of BSNL is just a show...

HIGH HANDEDNESS OF BSNL EMPLOYEE

I used to get a call from BSNL office everyday from different numbers so I asked the person calling his name to which i got a reply that it is not necessary for me to know hi name and that it is enough that he is calling from "INTERNET". So this Mr. INTERNET from BSNL asked me when i was going to be home. I said I leave for work around 9 am and come back around 6:30 to which he replied "then your problem cannot be solved" You have be home during working hours and then giv us a call and maybe we will go and check.

BIZARRE QUESTIONS BY BSNL EMPLOYEE

I get a call on my landline number everyday around 9 pm. The BSNL employee asks questions like What is the meaning of your name? Is it my name or my Wife's name? Why, my wife did not ask me the meaning of my name? etc etc. I man this is rediculous. What has my name go to do with my internet connection. Bloody Chu***.

SOLUTION

I have decided to unsubscribe from BSNL services and save myself and my family from this harassment. Please do not trust BSNL just because its a Government controlled company. Rest is your decision. The connection will be fast only if you manage to get connected right?

I am also contemplating filing a Police case to save myself and my family from the crank calls from the BSNL employees at odd hours.

My telephone No. 2432247 (Rajaji Path, Mhatre Nagar) Dombivli is out of order for the last two weeks.
Though the line man attended the compaint after 5 days of registration, and informed that he will come back as the cable is required to be replaced. It is almost two weeks now, there is no sign of any response from BSNL. nor the lineman !!!

From past five days, the internet service in my house is down. The DSL lamp is also not on. I have complained twice to the fault repair service. But without any use. My user id is aparna_bhargav.

Kindly do the needful.

I am using BSNL EVDO card with the 2.4mpbs speed and unlimited download scheme, but i am not able to do a voice chat using the evdo card. That means the speed of the internet using this EVDO is worst.

A simple voice chat is not supported with this internet connection.

I paid 3000Rs/- for the device and purchased that BSNL will never do cheat, they said 2.4mpbs and i am not even getting 30- 40kbps speed.

I thought they have said 2.4mpbs and at the worst case i will get 1mpbs ( but atlast the BSNL cheated i am not even getting 30-40kpbs internet speed)

Can anyone tell me where to complaint regarding this and get it fixed with the speed.

I am paying 550Rs/- monthly, which is really a worthless.

Some times the browsing speed also gets dumped.

Please raise this issue in the BSNL head of department and get the thing fixed. Please

Sir,
I have taken a post paid SIM Card (Mb.No. [protected]) connection of BSNL mobile from BSNL exchange Hapoli (Ziro), Lower Subansiri Dist. Arunchal Pradesh. I got the sim card on dated 24/07/2009 but till date the sim card is not connected with its BSNL network. I have already lodged a complaint about this problem to the concerned department on dated 01/08/2009 its complaint no. is 3647497 but till date I have not got any positive result. Its rental of amount Rs=225/- is going on without using its service.
I have already lodged a aganinst this problem to your website on dated 12/08/2009 but till date no response has been received from your end. still I am waiting for your response.
Thanking you.

My address:-
Sanjay Kumar Deka
Jawahar Navodaya Vidyalaya
Palin, Kurung Kumey Dist.
Arunachal Pradesh
Contact No. [protected]

Hi,

I am having an issue with this broadband. All the sites are working properly except one site on which i am working. It is disconnecting while i am working on that particular site. It has been a daily process.

gemstarmt.heartlandis.com is the site address.

My phone number is[protected]
My mobile number is [protected]
My broadband plan is 750 unlimited.
My location is VIJAYAWADA.

Please help me out from this problem.

Someone called and informed that my father met with an serious accident and my mother was the one alone at home. She(58) depressed and become unconsious. After 1 hour my father turn home. Me working abroad and my wife is with me for holidays. what could i do now...pls let me know if ter is any other way i could trace the person.

BSNL peoples says they cant trace the following number. Wat shall i do...

william

Dear Sir,

I have a jharkhand/bihar bsnl jivan anant plan vide No. [protected]. I want to change the plan from Jivan Anant to Saral Anant. I messaged sevaral times but till date it has not change.

dear sir,
my name is Rabi Sankar Bhattacharya, I am from nutanpalli, bolpur, dist:Birbhum.I want to unsubscribe bsnl caller tunes from my number [protected] & so I tried to contact customer care but I cant contact with BSNL customer care due to network problem & then I send message to 57600 but the message was not delivered so now I am in big trouble because i could not remove caller tune from my cell so if you kindly draw your kind attention to this matter & try to unsubscribe the caller tune from my number [protected] as soon as possible then I shall be greatful.