Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I applied for BSNL broadband transfer (in bangalore from SG palya to Vijaya bank layout)about a month back and have not yer got teh broadband connection. I have spent more than 400 bucks calling and going to the office to get the connection transferred. Nobody wants to work in BSNL. My phone has been shifted to IIMB sector. I got the landline connection about 2 weeks back (6th Aug 2009) . I was been told I 'll get the internet in 2 days. I called these BSNL ppl after 5 days and enquired abt the internet connection. Then the lady who talked to me realized that the work order has not been initiated (because of their laziness) so she then generated the WO for broadband on 10th Aug after me calling them (means it should have ideally taken 2 more days i.e. on 12th i should have got teh connection) . After that i was been asked to coordinate with Mr. Batri, another lazy person he always used to tell me i'll come on wed then frio, then mon and so on. when i wanted complain against him i wsa been told to talk to Mr Shiv Sundar, who asked me to call to Girdhar, who again asked me to call to Mr Shiv Sundar, a closed loop. Now I have contacted the DE to actually get something done, now lets see whom I am directed to talk to now...Everyone in BSNL is just too lazy. I suppose its because of govt. ne plan of increasing their salary. now these guys just wnat money without doing nething...earlier atleast kuch dekar kaam karwaya jaa sakta tha ab to inki salary hi itni moti tagdi hai ki ab inko kuch ki zaroorat nahi...i suggest u guys not to take BSNL at all because nethr it is cheap nor can u expect even a decent service. I was once a Airtel customer, but unfortunately because i was not getting Airtel connection in my new place had to shift to BSNL. My bad luck but i suggest every1 not to repeat my mistake

IPTV not working
I applied for IPTV at my jaipur residence through Akash agencies, who declared that IPTV service is being provided by BSNL. IPTV was installed at my residence after repeated followup with M/s Akash.
have taken the bsnl iptv on 12th july 2009.After two days it is not working properly.I have made calls to them more than 50 times but now also it is not working properly.After installation, I discovered that its quality is very poor. Today the situation is, whenever I switch ON my TV, the screen In every 5 minutes shows waiting signal. In the night its quality is very poor as it show pixcels and will show blue screen very now and then adn sometimes hang . Despite paying for the facillity, I am not able to watch TV. I think BSNL should own the responsibility of harassing the customers, as M/s Akash are getting the connections in the name of BSNL. It is in the name of BSNL only that I opted for IPTV otherwise there are better private service providers for the same.


I have complaint them so many times but nothing has happened.Complaint numbers are [protected], [protected], [protected],[protected].

please help me in the above matter.

Comment by sandeep on March 16, 2009 @ 3:22 pm

Let me know the address of the local exchange in saravanampatti…
Comment by Santo on April 20, 2009 @ 12:32 pm

Hi im using EVDO in ramnagar(Gandhipuram) its some what nearer to ganapathy but my EVDO speed is only 67.4 kbps max.
Comment by Santo on April 24, 2009 @ 3:17 pm

EVDO very very waste process bcuz of the speed. at max its speed is 67.4 kbps.
Comment by rakesh on May 10, 2009 @ 3:06 pm

I have purchased EV-DO, but there is no tower signal in saravanampatti where big BPO industries and great business people are there. i have laptop also, but no signal. BSNL told they are installing tower as soon as possible in saravanampatti. if they do it soon, i can start my business. else all the money i invested in evdo, and other instruments is an utter waste. so BSNL authorities kindly take action immediately for installing evdo tower in saravanampatti.

kindly do the needful at your end.
Comment by rakesh on May 10, 2009 @ 3:07 pm

please install evdo tower in saravanampatti as soon as possible – BSNL authorities
Comment by rth on May 26, 2009 @ 10:33 pm

im staying near coimbatore airport….will EV-DO towers come over there………if not please make it possible soon….
Comment by prabhakaran on June 22, 2009 @ 10:13 pm

im living in irugur… near to ondipudur in covai…. i planned to buy evdo card… i went bsnl office to check my place tower but they said v have no proviisonal for checking tower…

plz can u tel hw much speed il get in irugur…. it 15km away frm coimbatore gandhipu

On 16th August at 10:40 PM I called BSNL Customer Care Service to inquire about my plan! It was a student plan ([protected]) (karnataka) after a year it was changed to Excel General! So i just wanted to confirm the change of plan and also i wanted some other information about other tariffs! My call was attended by a agent named AJAY! AJAY! AJAY! and the way he spoke is really unprofessional and I dont know why India's biggest network doesn't provide basic training to its customer support agents! I decided to discontinue service and now i am switched to airte!

My internet is not working from a fortnight and there is no response from the company also after lodging many complaints.I am living in 27 Shri Rampura Colony, Civil Lines, Jaipur and landline connection number is[protected].Please help me about how to go about this problem as its very frustrating when you have already paid the amounts pending and proper services are not being given.Please look into the matter or else i wont have any other option than termianting the services with BSNL and move on to other operators.

Thank You.

sir, my telephone is dead from 10-15 days
sir exchange me complaint likhayi hui hai
sir phone sahi karne ke 50rupees mangte hai aur drink(wine ) karke pade rahte hai aur kahne par gali dete hai munna nam ka ek lineman tel sahi karne ke paise mangta hai
exchange : kathumar dist.alwar(rajasthan) bsnl
telephone no [protected]

Sir, my cellone number is [protected] .from this number i can not contact the customer care no. Please help me for contacting to cu.care

Dear Sir,

Please remove the caller tone from my mobile (no. [protected]) as soon as possible.

Regards
B. Jithesh

We have taken bsnl connection two months back.
The service provided by BSNL people is VERY VERY VERY BAD.
When we call this customer care no.[protected] PEOPLE ARE NOT BOTHERED TO ANSWER OUR CALLS & THEY JUST CUT THE CALL.
Please check with our previous calls from[protected] to [protected]
When we call[protected]/[protected], this no. goes to govt. dept. We cannot expect much from them.
Is this the service BSNL INTERNET is providing.
At least this customer care people([protected]) can speak to us & give some solution, whether they could do something or not. But they will simply cut the phone.
If this is the service BSNL INTERNET people are giving other ISP people will be much benefited.

dear sir,

still waiting for any reply.

regards,
AMIT CHAMOLA.
C-95, FLATNO-F3, GOPAL APPARTMENT,
SHALIMAR GARDEN EXT-II,
SAHIBABAD, DISTT-GAZIABAD(UP).
MOBILE NO:--[protected].


From: amit chamola <[protected]@yahoo.com>
To: [protected]@bsnl.co.in; [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in
Sent: Sunday, August 9, 2009 7:14:39 PM
Subject: Re: Phone no and Broad band out of order[protected] Gzb

Dear sir,

Reminder-----12nos. My phone and broad band is dead is dead from last one month

.i am not going to pay any bill untill my old bills not setteled and details are not given to me.


i am still waiting .


regards,
AMIT CHAMOLA.
C-95, FLATNO-F3, GOPAL APPARTMENT,
SHALIMAR GARDEN EXT-II,
SAHIBABAD, DISTT-GAZIABAD(UP).
MOBILE NO:--[protected].


From: amit chamola <[protected]@yahoo.com>
To: [protected]@bsnl.co.in; [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in
Sent: Wednesday, July 29, 2009 1:10:20 PM
Subject: Re: Phone no and Broad band out of order[protected] Gzb

Dear Sir,

Still i am waiting for any positive reply from your side.

My broad band and phone is out of service from 3 months. Are you going to continue the services or not, let me know in single word YES or NO

AMIT CHAMOLA.
C-95, FLATNO-F3, GOPAL APPARTMENT,
SHALIMAR GARDEN EXT-II,
SAHIBABAD, DISTT-GAZIABAD(UP).
MOBILE NO:--[protected].


From: amit chamola <[protected]@yahoo.com>
To: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@yahoo.com
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in
Sent: Tuesday, July 28, 2009 1:05:28 PM
Subject: Fw: Phone no and Broad band out of order[protected] Gzb



AMIT CHAMOLA.
C-95, FLATNO-F3, GOPAL APPARTMENT,
SHALIMAR GARDEN EXT-II,
SAHIBABAD, DISTT-GAZIABAD(UP).
MOBILE NO:--[protected].


----- Forwarded Message ----
From: Amit <amit.[protected]@rs-components.co.in>
To: cmdbsnl <[protected]@bsnl.co.in>
Cc: [protected]@yahoo.com
Sent: Sunday, July 26, 2009 10:51:42 AM
Subject: Phone no and Broad band out of order[protected] Gzb

Dear Sir,

After so many follow ups and e mails to the top departement it is still the same story. BSNL keep on hanging the things and putting there responsibilities to one -another. No one is really to intrested to solve the case.

My phone and broad band is again closed. According to BSNL UP due to non payments services are withdrawn. But last months bill is deposited by me although no services are resumed by the BSNL.

It is very clear that i am not going to pay you, the bills of those months in which services are interupted due to BSNL mistake.

I will wait for one week more maximum after that i will take help from the consumer Court.

Really i am very very disapointed by the services of BSNL. POOOOOOOOORRRRRRRRR, PPPOOOOOOORRRRRR


Regards,
Amit Chamola

MOB: [protected]
Email: [protected]@yahoo.com





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----- Original Message -----
From: cmdbsnl
To: Amit
Sent: Thursday, July 23, 2009 11:48 AM
Subject: Re: Fwd: FW: Mail delivery failed: returning message to sender



Dear Sir,

We acknowledge receipt of your mail. The same has been forwarded to UPW
Telecom circle / Telephones for necessary action with intimation to you.

With Kind Regards.

AGM (Cordn. – I)
CMD SECTT


-------Original Message-------

From: Amit
Date:[protected]:31:21
To: Amit; [protected]@bsnl.co.in; [protected]@yahoo.com
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in
Subject: Re: Fwd: FW: Mail delivery failed: returning message to sender

Dear Sir,

Please note that my phone no[protected] changed to[protected] and it comes in Sahibabad region not in Noida as discussed on phone by your employee. Hope to resolve the issue ASAP.


Regards,
Amit Chamola

MOB: [protected]
Email: [protected]@yahoo.com

C-95, F3, GOPAL APPARTEMENT SHALIMAR GARDEN EXT-2
SAHIBABAD, GHAZIABAD-UP-201005.



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----- Original Message -----
From: Amit
To: [protected]@bsnl.co.in ; [protected]@yahoo.com
Cc: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Saturday, July 18, 2009 1:21 PM
Subject: Re: Fwd: FW: Mail delivery failed: returning message to sender

Dear Sir,

Thanks for the mail.After following up with your unaffecient staff finally i got my b/ band get corrected. My phone is still in dead condition. Last two bills from BSNL was not deposited by me (Rs @ 899 and Rs 890/-) July bill of Rs @ 1026 is being deposited today.

I hope again i have to trace your SDO and other persons for wave of the bills, in those months in which your land lines were dead. Please try to send me details of date phone ( from which date to which date phone was dead) also i would like to know details of B/Band ( dead details).

Try to waveoff my rental of past months in which my services were dead due to BSNL fault. I should not be suffered finacialy by BSNL misatkes.

Hope to get resonse ASAP.


Regards,
Amit Chamola

MOB: [protected]
Email: amit.[protected]@rs-components.co.in

RS Components &controlsindia Ltd

B-74, Sector-60, Noida 201301.

Toll Free #[protected]

Land Line #[protected], Fax[protected]




Experience a New Way to Purchase - Thousands of products... millions of Solutions...
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----- Original Message -----
From: [protected]@bsnl.co.in
To: [protected]@yahoo.com ; amit.[protected]@rs-components.co.in
Cc: [protected]@bsnl.co.in ; [protected]@bsnl.co.in ; [protected]@bsnl.co.in
Sent: Monday, July 13, 2009 2:47 PM
Subject: Fwd: Fwd: FW: Mail delivery failed: returning message to sender

REF FILE NO 3547-AGM(C-1)/09-CG dated[protected]
Dear Sir,
Please refer to your E-mail dated[protected] addressed to BSNL on the subject. It Is intimated
that the complaint of your faulty telephone and B/band was attended and set right. It was confirmed with you on telephone. Due to some technical problem the new indicator[protected] has been provided against your old no[protected]
We deeply regret the inconven caused to you in past and assure you to provided the efficient service in future
With kind regard
ADT(PG) Ghaziabad
Tel[protected]
- 2708888

I have deposited Rs.2, 000/- to BSNL and got a coonnection which is more than 7 years old. In between I have changed my residential address twice. In my present location, I have shifted more than 1 year time and my telephone has been shifted. Since installation in my new residence, the phone was working maximum of 1 month time with the no.[protected]. In the mean time I have discussed with the BSNL officials but in vain. The phone is still dead and I am some times receive the bills. In the BSNL web site there is no existance of this number. The message comes invalid no. Could you please suggest what we should we do.

Dear sir,
please send the call details of incoming and out going calls from may 2007 to april 2008.
If possible please provide sms details too.(now this connection is not available)
mobile no:[protected].bsnl prepaid connection.
thanks.

i want my call history of bsnl prepaid from 1 august to 15 august 2009 from my id kinshuk.[protected]@gmail.com my phone number is [protected]
kinshuk soni

Viresh Chandra Mital
104, Manas Enclave
Picnic Spot Road,
Indira Nagar.
Lucknow
Phone :[protected]

My phone connection number is[protected] .My Phone and braodband services are dead every other day since Oct 2008. I have registered the complaints innumerable times. Now it is dead since last ten days. The complaint is lodged on 198.

I have got the phone connection and the internet connection but never in my life i have seen such a miserable service .


Still my phone is out of order and I am help less .what to do and how to proceed the matter to get a better service.

God Knows when it will be set right. I am thinking of surrending the phone and broadband connection both.

SIR,
MY MOBILE NO [protected], A/C NO[protected], NAME - AJOY MITRA, INVOICE NO[protected]DUE DATE 30/07/2009, RS 588
MY OUTGOING CALLS CUTOFF FROM 11/8/09 MORNING DUE TO NON-PAYMENT OF BILL ON TIME
I PAID MY LAST BILL OF RS. 588/- IN YOUR GANESHGURI OFFICE BY CASH, RECEIPT NO [protected], date 11/08/2009 at 12.30 pm
BUT TILL TODAY I CAN NOT MAKE ANY CALLS AS ALL OUTGOING CALLS BARED
FROM 11/8 I AM CONTACTIING YOUR CUSTOMER CARE SEVERAL TIMES AND THEY ASSURED ME THAT OUTGOING CALLS WILL BE ACTIVATED SHORTLY
NOW IT IS ON 6TH DAY THAT I CAN NOT MAKE ANY CALLS.
WHAT SHOULD I DO? MY COMPLAIN NO 3669477
WHEN IT WILL BE ACTIVATED?
PRIVATE TELECOM TAKE ONLY 2 HOURS TO ACTIVATE OUTGOING CALLS AND BSNL TAKE UNLIMITED DAYS THEN HOW IT WILL WORK?
IMPROVE YOUR SERVICE FOR SURVIVAL OF BSNL OTHERWISE DAY WILL COME WHEN NO TAKERS OF BSNL.
HOW MUCH I SUFFER FOR LAST 6 DAYS YOU PEOPLE CAN NOT UNDERSTAND.
ONLY DUE TO YOUR BAD SERVICE I HAVE TO SURRENDER MY LANDLINE 6 MONTHS AGO.

HOPE YOU HAVE CURRAGE ENOUGH TO GIVE REPLY.

REGARDS
PROF. AJOY MITRA
SR. LECTURER
DISPUR COLLEGE
GUWAHATI - 6

RESIDENT
BHASKARNAGAR
NEAR KALAPAHAR TELECOM EXCHANGE
HOUSE NO 656
P.O. BINOVANAGAR
GUWAHATI - 18
ASSAM

Sir i am using cellone bsnl-99 gprs prepaid connection.but i try to call c-care but don't go.So i don't know that when my validity will be finished.so if there is any sortcut to know my validity then send me my e-mail id.

sir,
I own the land line telephone number[protected]. It comes in Bharat Nagar area, nagpur. My phone went dead in the 1st week of the last month. I lodged a complain at the fault centre vide complain number 55994, on dt 10-07- 09.Since then my phone has been lying dead, inspite of seceral request at the fault centre. Now the situation is such that they simply refuse to listen to our request any more. They now have the audacity to either bang the phone down or simply say it can not be attended now. We are a joint family and for our womenfolk the landline remains our main medium of communication. you can imagine how inconvenient it is to have a dead phone. This is indeed very shocking on the part of bsnl.How can the authority heading such a public utility organisation can afford to show such callous attitude towards its regular and faithful customer ?No wonder. bsnl is loosing its landline users at such an alarming rate.
CAN I HOPE FOR EARLY REDRESSAL OF MY DEAD LANDLINE ?
Ajay Kumre.
Nagpur.

pls send the billing details from 19-may to 31-july 2009 .thanks

We have been using the BSNL Broadband Tamilnadu Circle, Trichy. Whenever we try to check the account usage details. The portal never loaded. We are unable to identify how much we using/Used. But, bill is sent to us with the amount only. not even about usage details.

Main thing is "We need the portal to work for all types of boradband package". The portal is only working for certain packages in our circle. When we call and complain about this, they are simply telling check the same portal.
1) No voice support to check account usage details.
2) Portal is not working
3) Bill is not described in detailed manner. [Typically, we might have used around Rs.600 but, bill is coming for Rs.4000. If we ask, they are not clearly telling the usage details. They just give a guess saying "you might have exceed the limit". They are not even mentioning the usage for the month.]
4) Lack of transparency
5) Information hiding from the user and poor response to consumer. We suspect, they are cheating on us.

Dear Sir,
Jai Hind.
I have taken your Himachal Govt. Plan connection, Phone no.[protected]. I am sorry to say that the BSNL signal in this area is very - 2 poor. The BSNL customers has to dial time and again as the signal breaks off most often. I tried my level best to address my grievences at various levels but all in vain. Kindly do help. I am also having the Internet connection on the other mobie no.[protected] for the last > 3 years. Due to the poor signal it is also not working efficiently. And moer over the 'broad-band service is also not available till date in this area. Hoping early solution.
Thanks.
Yours Faithfully,
Dr.Dalip Sharma.
VPO - SUNGAL, Palampur, Himachal Pradesh