Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi

I live in HSR Sector 2 Bangalore. The exchange goes down during power cut ( i.e Phone & broadband does not work during power cut). But it does not stop here. It does not work even after the power is back.

I spoken to exchange people and they said that there is problem with Power backup system thats why it does not work during power cut but since there is no body in the exchange to start it back after the power is back thats why the exchange remains dead for whole night.

Its happening every alternate day. AE promised me that it will be resolved in 2-3 days. BUT now the whole exchange is dead for 2 days. Since it went down on saturday afternoon and today is sunday. so nobody is there to take care of it.

Thats really disgusting. I have 15 complaints during 1 month. but permanent resolution.

my # is[protected]

Hope somebody take this issue further.

Thanks.
Amarjit Singh

I have brought two BSNL dosti sim cards on 24th July, 2009, and 4 hours after activation, I sent an service registration sms to the number 53733, in the required format, but recieved an invalid response, when I inquired the problem to the customer care service of the company the always came up with "INADEQUATE" and "UNSATISFACTORY" response. Till date I am not able to avail the stated service! The purchased numbers are [protected] & [protected]! I would be highly obliged if some necessary action is taken!

In my mobile no-[protected], got service message on June'09 for opting phone back up service if I require.But, I did not require that service and so not activated on this.But, the charge for that service had deducted and activated this service by BSNL.Then, I talked with customer care person who assured me for refunding the amount on my mobile.But, that was not done till now.Again, on 24th July'09, service message had come that if I don't deactivate this facility within 27th July'09 by SMS as UNSUB to58989 then again charge for this will be deducted.So, I send this message on 26 July'09 twice which was recorded in SENT ITEMS.But, BSNL deducted the charge again after 27th July'09.Again on talking with customer care person named some Mokter, did not hear me sympathically rather shouted which as misbehave with me and challenged me as telling what ever I can do, I may do, nothing will happen for him or BSNL.So, I need your help on this regard. Thanking you.

Dear Sir,
Iam very upset with the misbehaviour of JTO Mr S.K Sharma of Sector34 Branch Chandigarh and SDO Mr Puri.s my Wifi was not working from the last 7days.They are not installing the new modem at Home and also leaking the Password also and also not attending the Complaint of me.As Iam very upset with my Wifi and my work is not going on.Please take an action against the SK Sharma JTO as he is not attending the Compalints and I think we have to switch to other Company.As Iam losing my clients.Thanks
With Regards,
Puneet Pal Singh Bhogal
Tel-[protected]

I disconnected my land line Telephone No. 2789828 and surrended the telephone instrument at SDE (External). BSNL, Fatehganj, Vadodara on 9th March 2004.

I did not receive my efund amount till date.

I request BSNL Vadodara to kindly look into this matter and promtly arrange for issuing the refund cheque to me at the below correspondence address.
S. Senthilkumar
Flat No. G2, Sri Priya's Gangothri Apts.,
83/3, Indira Gandhi Street
Saligramam, Chennai - 600093

I have the telephone instrument surrender receipt with me.

Please do the needful.

with regards
S. Senthilkumar
Mob. No.: [protected]

I am the resident of Dwarakanagar . For the last few days i feel regret to tell that the network of BSNL in my area or entire Vizag is the worst of all networks . It is a shame to those people who call them as General Managers or Deputys who drag huge salaries from the exquachier but are care less towards their wirk may i aask them through this mail for what reasons are you here ? It is a shame that your network is the worst why are then resign & get lost ...

I have a cell one no. [protected]. On 1st august I saw that I have a balack of Rs. 6.something. Whereas on the 31st july night I had nearabout 100. I m using bsnl 300 powerplus card for bsnl to bsnl 24 hour free purpose. I didnt call to any other no from my no. Only bsnl to bsnl. But why my balance deducted I dont know. I called to cc but assual no result. Plz help. I want to get rid of this thief company bsnl.

IAM AKASH WADALKAR FROM BHILAI...

IAM USING 500COMBO+ BROADBAND PLAN..

I GET IT ON 1MONTHS BEFORE..

I WAS DOWNLOADED SOME SONGS IN MORNING I.E NIGHT TARIFF I WAS UTILISING...

BUT THE DOWNLOAD VOLUME IS SHOWING OVER...MENAS I USED ONLY 964 MB OF NET BUT I HAD DOWNLOADED 0.96 GB...WHICH IS ADDED TO MY TOTAL VOLUME..

PLS ISUUE MY COMPLAINT...AND SOLVE IT AS SOON AS POSSIBLE..

ALSO IAM GETTING VERY LESS SPEED NEAR ABOUT 130KBPS OUT OF 2MBPS...

PLS ISSUE THIS SO THAT I CAN ACCESS MY NET FASTLY AND CAN NJOY!!!...

THANKYOU...

I have been a using BSNL Broadband for last 3 years. But not even a single month I got proper service. Every 4-5 days the connection gets disruppted and it takes 10-15 days time to get it restored and that to after several reminders.
SHOULD I DISCONNECT BSNL BROADBAND CONNECTION.

Please let me know, how long the same thing will be repeating.

With a hope of sharp action.

Deepak Sinha,
Mani Bhai Park,
Ajwa Road, Sayajipura,
Vadodara (Gujrat)

Respected Sir,
My name is RINTU SHARMA Last 60 Minut I got sms from 'TA-AG Congrats, you have won 300, 000GBP in 2009 SHELL INTERNATIONAL Mobile draw in Nig. To claim contact mail: [protected]@hotmail.com So I want recieve my prize money . How I get prize money . So please give an urgent reply to my email I can do further action regarding the same.
MY ADDRESS:
Rintu Sharma
North East -II
Arunachal Pradesh

I have a complaint against BSNL Broadband services. BSNL account Management portal display the consumption of 988185 KB where BSNL charged me against around 1300 MB. I have broadband connection in plan of free limit by 1 GB. I use to checck my account for the consumption. I am sure that I have never have any additional usage and same is not reflecting on BSNL's portal.

When I sent email to BSNL, they replied me to come back with a reply in 15 days. but still I have not received any word since July 5th. I seek help from TRAI, but not received any feedback yet.

I can provide you all the evidences by email. I hope here I can get any help.
Mukesh Sharma

Sir

Since 27th March 2009 I am facing a lot of problem due to unreilable connectivity on my BSNL broadband
connection. I am unable to use this service. A number of times I approached very senior officials of
Dehradun BSNL office directly and also through other sources but till date the problem has not been solved. Twice the engineer visited and checked all relavent things and finaly diagonosed that there is problem in my telephone line connection and suggested that it has to be changed with new pair of line. Mr Uniyal a key person of Dehradun BSNL office also confirmed me that there is problem
in my telephone line for internet usage and it has to be changed, only then the connectivity will be reliable. He assured me that he is forwarding his comments to the conserned SDO of my area for needful action.

Sir more than one and a half month has passed no action has benn taken till date. I am facing same problem, my internet connection gets disconnected after 5 minutes, 10 minutes, 15 minutes etc.
and the link LED glows continuously. Every time I have to switch off MODEM and again switch it ON.

The line man of my area told me that most of the pairs of this line(starting with 62 numbers) are not perfactly OK for broadband services.

yr connection has to be changed to Yamuna colony exchange (strating with 53 numbers) but this decesion has to be taken by higer authority. BSNL is one of the largest service provider. I do not know why the conserned person do not ask the costomer whether their problem has been solved or not.

I need solution immediately.

An early action is requested and if my mail is acknowledgrd I will appreciate.
Thanks and with regards
--
Arun Bhagatji

We have a landline connection of BSNL which is in the rural area of Karnataka and Kerala boarder. After a long time we got the connection from Karnataka although we are in Kerala. Now this line is always neglected by the BSNL Dakshina Kannada of Karnataka. Our landline will not be working every now and then, the cable and the line over the pole are very old and are not in a position to pass the signals. BSNL is not at all bothered to check this after giving complaints each time. We are paying the bill every two months without fail but we are able to use this only for 15 to 20 days in whole 2 months. Can any one help to resolve this.

We are the resident of Dhanbad, Jharkhand and a very old customer of BSNL Cellone Anant Sim.
Few days back I came to know that we can convert the existing plan of Anant to Saral Anant by doing
which we can reduce the talk time charges.I called up the customer care and came to know that by simply sending a message from my mailbox I can covert the plan.But ultimately till now the same Anant Plan exists in my mobile.After my repeted complaints to the customer care also no action has been taken yet.My number is [protected].My request for the change of plan was first send on 17th July 2009.
The connection is in my father's name.

Dear Sir,
I have all ready register complain in 198 service on 24/07/2009 (Complain ID[protected]and again registered today. My complain ID is 1635205.
I have a BSNL Broadband Service. It is not working properly.DSL link always break. and no one listens to the complaints. All give another to another to another numbers to call for complaints but no one answers my complaints.
I ask this complain Tagore Town Exchange, ALLAHABAD, Line Man Mr. Gobardhan and G.M. (Telecom) on this number [protected] Allahabad but my problem is not solve.

My Landline No. is[protected]

I am a consumer of bsnl mobile
My Sim No - [protected]

I am recharge my phone with voucher of 99/- for use of Internet for one month on 05.07.09 .
But from 23.07.09 when I use innternet Rs. - 17/- will deduct from my Main Balance .
Thats why I am book a complain No. - 3627590 in BSNL costumer care but thair will no responce from BSNL .

To,


Kind Attn. of Officer in Charge

Dear Sir,

The following point I have given written letter to the Dombivali office (MIDC), Kalyan (Kala Talav ) office and Ulhasnagar, also call up Pune office but last 3 month not yet solved my problem.

Mobile no. [protected]
Postpaid plan 725.
Deposit amount paid 5000.

1. While I make call I am having signal problem like crackling sound and suddenly disconnect the call. Some time I cannot make call anywhere. Also incoming call not coming, Massages coming let at mostly all Location- Dombivali (W), Thana (E), Ulhasnagar (No.4), Latur-Ninlaga and Warlinaka – Mumbai.
2. I am postpaid cell one customer international roaming; as per your postpaid plan 725 particular Free GPRS UNLIMITED.
I have activated BSNL GPRS on my Sony P990i. I am not able to view WebPages and read my mail, Hotmail/Yahoo/Gmail etc. Also I have been unable to configure my phone /laptop for surfing internet on my laptop through this GPRS. A setting downloaded from BSNL webpage via sms has not solved my problem.
3. Further I have configured my ActiveSync to read my official email hosted by www.utvi.com and www.Gmail.com can this push mail facility also be used for an html based email account?
In view of the above, I request you to kindly do the needful.

Thanking you,
Yours truly,
Narayan Khanderao Suryavanshi

FROM LAST 15 DAYS OUR BROADBAND LINK IS INTERMITTENTLY BROKEN CAUSES DISTURBANCE IN OFFICE SERVICES COMPLAINT FILED TO SDE MIDC BY SMS/ON PHONE BUT NO ONE TAKING IT SERIOUSELY PL.ARRANGE TO ATTEND URGENTLY

Sir,

I have been using Cellone post-paid mobile for the last 4 years (NO : [protected]) . Since 2008 I have been paying the bill through Internet by using SBTonline account of State Bank of Travancore through BSNL Site. All these payments were made well in time.

As usual i have paid the bill for the month of June 2009 on 22.07.2009 (Rs.720/-) through Internet. The last date for payment was 23.07.2009. My account with SBT was debited by Rs.720/- and also got a receipt for the same amount from BSNL (Receipt No. [protected]/ 22.07.2009- copy attached).

But BSNL barred all my outgoing calls on 28.07.2009 on which date may father -in -law died and I was very very badly in need of the phone. Immediately I have contacted BSNL "Customer Care" and the answer given was "your payment was not yet received". After that he added you can lodge a compliant or you contact to BSNL office. After paying the bill in time why again I have to go behind them with compliant and also I had no time also on that day.

But I have contacted one of my friends in a local BSNL exchange and he tried his level best with all available details including receipt number with heigher officials in Trivandrum to solve the problem. But nothing happened. Again I contacted with Customer care on 29th July twice ut the response was very much negative and they washed their hands by simply asking to lodge compliant...

At last today (30.07.2009) the problem was solved and by the time the sufferings, tensions I have undergone was beyond the lines. Who will compensate the financial losses, mental tension and harassments caused because of the cruel, negligent actions of BSNL? Even after continues, timely follow up through various channels provided by the BSNL turns futile...

Please compensate the losses, tensions harassments face by me...

I have confirm to receive a bsnl caller tune on mobile 30/7/09. mann film song is chaha hai tujko chaunga har dam (Code 103113) please inform to me when activate thids caller tunes on mobile .