Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
With due respect this is to inform you that I, Subhasish Mondal, have purchesed two DOST related BSNL SIM card (Ph no: [protected] & [protected]). I have sent DOSTI message on 22/07/09 but still now(06/08/2009) it is not activated. I have called customer care several time but they did not take a single action. In fact last time (06/08/2009 10.50 pm) customer care executive roughly threat me that my number would not be activated anyhow and also funning me for taking legal steps. I really not excepted this kind of behaviour from BSNL team.

Please take strict action for this kind of lazy, careless and bad behaviour's employees.

my 1st no: [protected]
my 2nd no: [protected]
call cust care : 06/08/09 at 22.50(threat me)
sim activated : 20/07/09
sent DOSTI sms : 22/07/09

Thanks and regards,
Subhasish Mondal
(Kolkata, WB)

Hi

Please someone look into the matter. I am really worried to think that this is how a company can do its business without even providing 10% of the product which is being promised. Is there anything in this country which will help the consumers?


--- On Tue, 28/7/09, Debasish Sen <[protected]@ymail.com> wrote:


From: Debasish Sen <[protected]@ymail.com>
Subject: Fw: Consumer ID:[protected] Telephone Number:[protected] Complaint: Intermittent BB connection along with slow speed
To: [protected]@sancharika.com, [protected]@sancharika.com, [protected]@sancharika.com, [protected]@starnews.co.in
Cc: "Debasish Sen" <debasish.[protected]@wipro.com>
Date: Tuesday, 28 July, 2009, 7:17 AM

Hi

I am forwarding this email to you as i still havent got any reply on my problem. Nobody took the pain of calling me or emailing me back. Not even after i keep booking through the toll free[protected] system. When i tried to log my grievances by dialling 1095 as suggested by http://www.bsnl.co.in/pg/pg1.htm, it registered me for BSNL 3G services. What the hell?? When i dial 12727, it doesnt even ring. Why have you created these websites with so much of wrong information conveyed to the customers?

What is happening? Please someone look into it. Is this what we customers expect from such a huge telecom company?


--- On Wed, 17/6/09, Debasish Sen <[protected]@ymail.com> wrote:


From: Debasish Sen <[protected]@ymail.com>
Subject: Consumer ID:[protected] Telephone Number:[protected] Complaint: Intermittent BB connection along with slow speed
To: [protected]@dataone.in
Cc: [protected]@bsnl.co.in, [protected]@dataone.in, [protected]@dataone.in, debasish.[protected]@wipro.com
Date: Wednesday, 17 June, 2009, 10:36 AM


Hi

My name is Debasish Sen. I am writing you this email on behalf of my father, Mr. Bholanath Sen. We are using your BSNL telephony service for more than 9 years now. We had the PSTN installed at our place at[protected]. Then, i subscribed for the Broadband Unlimited package (Home user) on the year of 2005. My account number for the DataOne Broadband Service is KLK[protected]. I should say that i am still with you people for my Broadband because i had this idea that your are the best in this business. However, i can feel now that my thoughts & reality has a huge difference. The kind of customer service
you people have is extremely downgraded. I myself work for British Telecom, who themselves is the backbone o[censored]K telephony service. SO, i know it very well where we lack & where we are better. Obviously, i am not comparing both the companies. Anyway, let's come straight to the point why i am writing this letter.

I have a Black Sterlite Wireless Router provided to me by BSNL. The router works fine, no doubt about it(although, i never
came to find the way to go in it's firmware to open few ports for my PS2). But, this is not my problem. My problem is every
now & then, i lose the ADSL light on my Router i.e. the broadband signals are intermittent or dropping. I have complained on
the[protected] number many a times & on every occasion they handed me with a docket number. Rarely, i get a call
from someone who asks whether its working or not. It works after that, it definitely does. BUT, ONLY FOR ANOTHER
FEW HOURS!! Then, once again it goes off, comes back & goes off again. Is this what is always expected from BSNL?
Lousy service?? I strongly believe that there is something wrong at the local exchange & it is not being dealt accordingly.
I want someone to sort this problem for me. i want my broadband to be working all the time instead of the flashing/Off ADSL
light.
Also, i am also attaching a screenshot of my broadband speed tested by YOUR so called Broadband Speed Tester. i cant
imagine that i am paying for a 2 MBPS BB connection & i am getting a 57.90 kbps speed & i can download files at an
amazing speed of 7.24 kbps. Dont you think, you should just stop providing Broadband to customers & concentrate on Dail
Up services??
Your service is rubbish! I will be waiting for a better provider to come into market.
Customer Details
[protected]-
Name: Mr. Bholanath Sen
Telephone Number:[protected]
Consumer ID:[protected]
DataOne Broadband Account Number: KLK[protected]
Regards
Debasish Sen
(on behalf of Bholanath Sen)

Dear Sir,

I had logged in to bangaloretelecom.com with my old user id and password. It prompted me to change my password. It took me through the password change portal. I tried changing the password but it said password change failed. Then I tried re-logging with my old password it throw me an error invalid username/password. I tried calling customer care but the they were not able to help me. All I want is to reset my password for user_id:Prateek_wap and send it to my email account registered with www.bangaloretelecom.com

Please help me out.

Thanks with regards,
Prateek

Hi its been more than 2 weeks and still I am waiting for my new connection and later on I've to apply separately for broadband as they don't take application for phone and broadband connection at same time and for providing the connection itself they are taking so much of time and again I've to wait for broadband connection.i request you to please do the needful as soon as possible my registration number is [protected] and the phone number alloted to me is[protected]
Thanks
Ashish

Dear sir,
I have been using BSNL broadband internet connection from march'08 and since then my internet connection was working perfectly.After viewing BSNL's internet connection speed and service, many of my friends had switched to BSNL from other Internet Service Providers.
But from the last 3~4 months i am facing internet diconnection problem and very often i am not able to connect to the internet.This has become a daily problem and very frustating for me as i am a working professional and generally surf on internet in the evening time only.I have had done many complaints to my local telephone exchange and Mr.SDO as well but everytime i get the response as " We will see"...can't get help of this sentence.

With the downfall in communication through landline (telephone) calls and communication market taking over by private cellular service provider, these type of ignorance by BSNL personnel is never expected. If somebody is sincerely reading my complaint then please help me out and get this problem sorted out ASAP.My telephone number is[protected]

Dear Sir,
I am from Vadodara, Gujarat and i have complain against telephone nos[protected], 2634579. I would like to tell you that i have registered complain against the above telephone nos since last one month or more. They are registered in name of Hamax Pharmaceuticals, 703, GIDC Makarpura, Vadodara - 10. I am the partner of this company. Actually I have given complain in the BSNL Vadodara more than 1 month ago Then i have contact the supervisior incharge and he has informed us that there is cable fault so it will take some time to get corrected. Thenafter the supervisior has not attended our call and also was not available in person. So we have given the complain in writing for which i have a copy with the stamp of receipt from BSNL Vadodara Then they had informed us that the complain will be taken care of within 5 - 6 days. Then we waited for about 10 days but nothing was done and then we gave another letter mentioning the above matter and also threating them to go to the higher authority if the complain is not solved within 5 days but still the complain remains unsolved and every our one man goes there and spends 4 - 5 hours and gets no reply or receives message that due to cable fault many lines are not working in Makarpura GIDC area and it is not only your line that is not working. The reply itself suggests how careless the BSNL officials are regarding complain against non working telephone lines.
I am facing lots of problems as only 1 out of our four lines of BSNL is working and that is having heavy impact on our turnover as we do business through Telephone.

You are requested to look into the matter and do something so the matter is taken care of as soon as possibe

Sir Please help us

Thanking You

For Hamax Pharmaceuticals

Sunil Patel
Partner

we have taken bsnl broadband since 15 days .The bsnl official from gopalapatnam, visakhapatnam area came, and not installed any drivers and said there is problem in modem and never responded after calling sooo many times also. we are irritated by calling to the customer care.no one is responsible for customers.plz make the problem solveble

sir, i nave a Bsnl board band connection on phone no. [protected] last nine months internet is not properly working but i hane been submitted a large numbsrs of complints to the relevant person's and g.m. udaipur on phone or on net but not listen my complints . every 2 or 3 days internet connection disconnected and working after open the phone, plz listen to my payer - rajendra rathore

I applied for IPTV at my Chandigarh residence through Akash agencies, who declared that IPTV service is being provided by BSNL. IPTV was installed at my residence after repeated followup with M/s Akash. After installation, I discovered that my either I can watch TV or surf internet. Akash personnel said BSNL will replace existing single port modem to multiport modem. This was confirmed by BSNL's public dealing personnel also. They reffered me to the Technical dept. for replacing the modem. When I met Technical services dept. of BSNL, to my surprise, they said they have nothing to do with M/s Akash (I purchased IPTV connection in the name of BSNL) and the modem will not be replaced and nothing can be done. On my repeated requests, they asked me to give an application regarding the same, which I did and nothing has happened till date. Today the situation is, whenever I switch ON my TV, the screen either reads BUSY or THE NETWORK IS BUSY. Despite paying for the facillity, I am not able to watch TV. I think BSNL should own the responsibility of harassing the customers, as M/s Akash are getting the connections in the name of BSNL. It is in the name of BSNL only that I opted for IPTV otherwise there are better private service providers for the same.

Please help.

Pawan Kanda
[protected]
[protected]

There is a major problem in BSNL kolkata network.The major concern for the same is Dumdum.No authority is bothered to check out the problems.There is a major problem of network fluctuation in
station area.There is also call drop problem.Being a Government Telecom company the issues should
be checked and the problem should be resolved at the earliest.There are some local numbers where the call rates are being deducted as STD and the numbers like 9154 are airtel numbers in West Bengal.
Even call conferencing service and call divert facility is not available for all subscribers from BSNL.
Where BSNL has launched 3G technology the same is expected that current mobile service should be
improved. And last but not the least the BSNL authorities should check the quality of resolutions provided by the customer care executives which is really a very dark side of the service.

2 months ago i filed a request to mail my detailed bill (incoming and outgoing calls)on my e mail ID .but nothing happened.now i am again filing the same request.
My ph no is[protected] jodhpur (rajasthan)

I G.K.Goswami, , a resident of bhilai of district durg, , , chhattisgarh recharged my cell number [protected]
Rs. 55 top up through internet online through the site www.bsnl.co.in on the date 5th august 2009
09:00 a.m. approx...
I paid the amount of Rs.55 via my pnb netbanking online.. the amount got cut from my account but still my mobile is not recharged still ...

Dear Sir,

Please revert back to me whether I have to pay the bill again, waiting for your kind replay

Thanks and regards


[protected][protected][protected][protected]

From: George [mailto:[protected]@asianahotels.com]
Sent: 19 July 2009 17:13
To: '[protected]@ernakulamtelecom.gov.in'
Subject: bill amount paid twice



Dear Sir,

Please find below the bill amount was Rs 745 but by mistake I paid twice from my account through internet billing a total amount of 1490 which is shown below

Therefore I request you to adjust in the new bill which is due on 27th July.

Request you to kindly acknowledge



Thanking you

With kind regards

George K V



Exchange Code
KZYWL
Telephone Number
2280801

Consumer Number
3903461
Bill Number
45870843

Bill Date
07/05/2009
Pay By Date
27/05/2009




Rent From
01/03/2009
Rent To
01/05/2009

Meter Reading From
01/03/2009
Meter Reading To
01/05/2009

Opening Meter Rdg
3535
Closing Meter Rdg
4170

Debit Calls
0
Credit Calls
0

Free Calls
150
Net Chargable Calls
485




Rs. Ps

Rent
220.00

Accessory Rent
0.00

Local Calls
455.20

Trunk Calls
0.00

International Trunk Calls
0.00

Phonograms
0.00

Misc . Facility
2.03


Rs. Ps

Excise Duty
67.52

SurCharge
0.00

Amount Adjusted
0.00

Amount Cancelled
0.00

Amount Paid
1, 490.00

Payable on or before 27/05/2009
0.00

Payable after 27/05/2009
0.00






Name : George Varkey

Please pay Rs. 677.00


Telephone Number : 2280801






Select Your BankICICI BankHDFC BankFederal BankUTI BankCenturion Bank





LCC
TRUNK CALLS
PHONOGRAMS
ITX
ADJUSTMENTS
MISC




Exchange Code
KZYWL
Telephone Number
2280801

Consumer Number
3903461
Bill Number
52452677

Bill Date
07/07/2009
Pay By Date
29/07/2009




Rent From
01/05/2009
Rent To
01/07/2009

Meter Reading From
01/05/2009
Meter Reading To
01/07/2009

Opening Meter Rdg
4170
Closing Meter Rdg
4774

Debit Calls
0
Credit Calls
0

Free Calls
150
Net Chargable Calls
454




Rs. Ps

Rent
220.00

Accessory Rent
0.00

Local Calls
375.60

Trunk Calls
0.00

International Trunk Calls
0.00

Phonograms
0.00

Misc . Facility
1.79


Rs. Ps

Excise Duty
59.56

SurCharge
20.00

Amount Adjusted
0.00

Amount Cancelled
0.00

Amount Paid
0.00

Payable on or before 29/07/2009
657.00

Payable after 29/07/2009
677.00

BSNL LAND LINE PHONE NO.[protected] IN THE NAME OF THRILOK.H.S., NAME TRANSFER
TO THE NAME OF SRI.H.R. SRINIVASAN, APPLICATION SUBMITTED ON 5-7-09 TO BSNL HOSUR-635109 OFFICE, THE SAME IS SENT TO BSNL DHARMAPURI OFFICE, TILL DATE NAME TRANSFER
IS NOT DONE.
PLEASE FOLLOW UP AND DO THE NEEDFUL.

THANKING YOU SIR,
YOURS FAITHFULLY,
H.R.SRINIVASAN,
NO.2, 1ST CROSS, R.K. NAGAR, DENKANIKOTTA ROAD, HOSUR-635109.
OPP: RAILWAY STATION.

Respected Sir,

Please refer to my complaint mailed through this route on 23 07 09, reading as under:
" Disconnection of Broad Band connection
Respected Sir,
I am a senior citizen and after retirement, I decided to opt out of the broad band connectivity through my land line no 24167478. In this context, I submitted my application for surrendering the broad band connection to the Commercial Officer, Jadavpur on the 19th March 2009. This was followed by representations dated the 04th June and 14th July all addressed to the same office for disconnecting the service and returning the monthly fixed broad brand charges for the months of April & May 2009 respectively. While submitting the last two representation, it was reported from the complaint receiving section that my request for the disconnection has been accedded and the same has been complied with. But inspite of this, the fixed broad band charges of Rs 250/ continue to figure in the bills. I have in good gesture paid the bills and also requested the autorities to refund the same. Howevwe, it is seen from the bill for the month of June, that the the position is yet to be rectfied in as much as the charge of Rs 250/; has yet again been billed. While I have time till the 29th July to pay the current bill, through this platform, I seek your esteemed opinion on whether I should pay the full bill or the amount less the broad band charges. Moreover, I would also like to know when i can expect refund of Rs 500/- paid by me for the months of April & May. Kindly mail your guidance well before the 29th July, as i still want to reatain the land line connectivity otherwise I might think in terms of surrendering the land line connectivity too.
Regards,
Pinaki Sengupta."

In this context, i have, on the 29th July paid the full amount of the bill relating to the month of June. I would earnestly request for refund of the fixed broad band charges for the months April to June 07. Being a senior citizen, I am feeling the pinch of paying This extra amount. Kindly look into the matter.

Regards,
Pinaki Sengupta.

Dear Sir,
I have been using bsnl cellone service(Orissa, Sambalpur) for the last four years bering numer [protected].I had changed to postpaid on August 28 2008.Again I changed to prepaid on 31st July 2009.I got a new prepaid blank sim by paying Rs.110.00.They activated the sim on 31st July 2009.But due to Bsnl technical fault neither i got any blance nor any validity.After that i contact with Bsnl Customer support and they adviced me to recharge my account and i do so.I recharged a sum of rupees 386.00 for one year validity and Rs.300 of magic voucher.After that i able to make outgoing call .But sorry to say that there would be no incoming call facility on my number.After that i am contacting with Customer support many times but nothing is happenning.Only they assured me sortly we will solve this matter.It has been five days i'm suffering.Please help me out in this matter.

Dear Sir,

My self Sunil Lamba and my village is Khera Khurampur, Farrukhnagar(Haryana).
I need internet connection in my Home at above address but Exchange manager told me we are not able to provide Internet connection at your home, I dono why, As you know without Internet we are helpless
And my Sis dong so its must for me but who ????

Sir. plz consider my problem seriously and resolve.


Thanks & Regards
Sunil Lamba
[protected]

we h'v also brodband conn. with line .Now is dead.pl supply me the Complains whithin last 6 months for this phone.

Hi

I live in HSR Sector 2 Bangalore. The exchange goes down during power cut ( i.e Phone & broadband does not work during power cut). But it does not stop here. It does not work even after the power is back.

I spoken to exchange people and they said that there is problem with Power backup system thats why it does not work during power cut but since there is no body in the exchange to start it back after the power is back thats why the exchange remains dead for whole night.

Its happening every alternate day. AE promised me that it will be resolved in 2-3 days. BUT now the whole exchange is dead for 2 days. Since it went down on saturday afternoon and today is sunday. so nobody is there to take care of it.

Thats really disgusting. I have 15 complaints during 1 month. but permanent resolution.

my # is[protected]

Hope somebody take this issue further.

Thanks.
Amarjit Singh

I have brought two BSNL dosti sim cards on 24th July, 2009, and 4 hours after activation, I sent an service registration sms to the number 53733, in the required format, but recieved an invalid response, when I inquired the problem to the customer care service of the company the always came up with "INADEQUATE" and "UNSATISFACTORY" response. Till date I am not able to avail the stated service! The purchased numbers are [protected] & [protected]! I would be highly obliged if some necessary action is taken!