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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 71

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S
Sanjeev Kumar Malla
Jun 1, 2021
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Hello Madam/Sir,

I'm Sanjeev Kumar Malla, a resident of Cuttack, Odisha 754005. I have BSNL fiber connection. But since last 15+ days my line has been broken and no one is taking my complaints .
When I tried submitting complaint online at BSNL selfcare portal, they are resolving the complaints with proper verification.
Then some how I managed to get the SDO (Mr. P.C. Biswal) and JTO(Mr. Dalai) 's mobile number to inform then regarding the same. But surprisingly they are saying "Look, we don’t have proper equipments to repair your line."
Yes it sounds strange but this was the reply I got. I am paying the bills regularly without missing any and I'm not getting proper service.

Please find the below details of my connection. I'm hoping for a quick and longterm resolution.

Name: Sanjeev Kumar Malla
Telephone :[protected]
Account Number: [protected]

Thank you.
Sanjeev
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    ash2601ish
    May 31, 2021
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    Sir, i am filing this complaint after calling the customer care of BSNL four times, but either they are giving some other number to call or not attending the complaint.
    My contact number is [protected], there is no network in my sim card for last three days, i have suffered a lot due to this, please help me.
    Thank you
    Regards
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      F
      firozkhan431
      May 31, 2021
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      Hi,

      I am trying to port my bsnl number 81******* since 3 weeks but it keep requesting the below msg

      1st Message :
      "Your request for UPC has been delayed. Please wait while your request is being processed."

      2nd Message :
      "Request for UPC for your mobile no. 81****** could not be processed. Please retry after some time."

      When I try to contact bsnl customer care twice about this, they inform the UPC server is down it will take some time.

      Please support in this matter, I have to port my number as much as possible.

      Regards,
      Firoz
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        M
        Manoj Raoo
        May 30, 2021
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        Address: Regulating Office, INS Rajali

        Sir i tried so much from 15 days and contact with customer care every time they told technical issue. When i send msg for port k only recive this msg Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          E
          emohammed
          May 30, 2021
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          Address: BSNL, Kerala circle, Thiruvananthapuram (Dist)

          I am Trying to change the portability of BSNL to other service provider due to lack of BSNL service performance, network speed, voice call breaking issues. Due to the reason outlined above, i am trying to port my no. [protected] to 1900. But each tme i am getting a message " request for UPC for your mobile no [protected] could not be processed. Please try after some times." On trying several attempts they charged Rs 1.0 per messages. This is unfair and injustice.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            K
            [email protected]
            May 30, 2021
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            Sir I tried to port out from bsnl but I didn’t get any upc. I have tried many times and every time my balance got deducted and I didn’t receive any upc code. Sir please help me. I am attaching the reply which i got from 1901
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              C
              comradespr
              May 29, 2021
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              I am not getting UPC from Bsnl. I wish to port my number from Bsnl to airtel. But they are not providing UPC
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                M
                Madhu_006
                May 29, 2021
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                I am getting the following message from bsnl while trying to get UPC Code for porting.

                Your request for upc has been delayed. Please wait while your request is being processed.

                Request for upc for your mobile no. 96xxxxx28 could not be processed. Please retry after some time.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  Sandeep narta
                  May 29, 2021
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                  My name is Narra Vijaya Kumar ... My number is [protected] ... I am not receiving UPC CODE For MNP from past month ...

                  Kindly resolve the issue
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Shubhanshu Pal
                    May 28, 2021
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                    I'm having one BSNL GSM SIM card. Although I've balance and validity checked and also recharged a sms pack but I can't send any sms, although I can receive messages in my number. I've tried changing the sms centre number without any result.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      J
                      jitendra236755
                      May 28, 2021
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                      Address: Unnao
                      Website: BSNL Sim Card Department

                      Requeest for block mobile number
                      I lost my BSNL prepaid Mobile bearing No.[protected] in the market. As such, it is requested to deactivate the SIM immediately and no one can use the sim and make calls from my number and no can misuse it also. So please my BSNL Sim Card as soon as possible and I have reminded so many times and no action has been taken also and services are going on and someone is using the sim and making calls from it also. So, Sir now I'm requesting u once again to block my sim card its very urgent also without any hesitation please block it and no one from now on wards can make the calls and misuse it also. So I'm requesting u to block my sim card. I will be really thankful to u also.

                      Regards,

                      Jitendra Shrivastava
                      Unnao
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        M
                        MounikaMatam
                        May 28, 2021
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                        My BSNL SIM all of sudden lost its network and started showing "No SIM". I have tried all the possible ways, replacing SIM with other in my mobile & recharging the number, to make it work but nothing helped.
                        It been 4 days. Unable to reach customer Care as well.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          F
                          firozkhan431
                          May 28, 2021
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                          Hi,

                          I am trying to port my bsnl number [protected] since 3 weeks but it keep requesting the below msg

                          1st Message :
                          "Your request for UPC has been delayed. Please wait while your request is being processed."

                          2nd Message :
                          "Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time."

                          When I try to contact bsnl customer care twice about this, they inform the UPC server is down it will take some time.

                          Please support in this matter, I have to port my number as much as possible.

                          Regards,
                          Firoz khan
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          May 28, 2021
                          Updated by firozkhan431                           Hi,

                          I am trying to port my bsnl number [protected] since 3 weeks but it keep requesting the below msg

                          1st Message :
                          "Your request for UPC has been delayed. Please wait while your request is being processed."

                          2nd Message :
                          "Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time."

                          When I try to contact bsnl customer care twice about this, they inform the UPC server is down it will take some time.

                          Please support in this matter, I have to port my number as much as possible.

                          Regards,
                          Firoz khan
                          May 28, 2021
                          Updated by firozkhan431                           I am not able to port the request from BSNL
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                            F
                            farhana_alayat
                            May 28, 2021
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                            Address: Kozhikode

                            I was getting “couldn’t send message” while trying to send port message. Then I have recharged 75+20(plan voucher + topup) just to send a port message.
                            But I am not getting any reply for that. BSNL not allowing to escape from the worst network.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              A
                              ane47
                              May 27, 2021
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                              Hi ConsumerCourt,

                              I need to port my BSNL prepaid number([[protected]]) to Another operator.
                              Thus I sent PORT to 1900. (27 may)
                              Even after 5-6 messages I couldn't get UPC code till now.

                              I need this urgently.

                              Regards
                              Aneesh
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                D
                                Deepak S Dixit
                                May 27, 2021
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                                I am trying to port from bsnl because of network issues.
                                Whenever I try to generate UPC code by sending sms to 1900 I receive following msg. The BSNl customer care syas we haven't received instructions from TRAI
                                1. Your Request for UPC has been delayed. Please wait while your request is being processed.

                                Next
                                2. Request for UPC for your mobile number could not be processed Please retry after some time.

                                I was tried nearly 5 to more times, but i was not received UPC code
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  sbhattch
                                  May 27, 2021
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                                  Address: kolkata

                                  Landline no : [protected]
                                  disconnected on[protected]
                                  but still receiving bill . ( 34/, 60/)
                                  unable to make online payment.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    Sajeevmathews89
                                    May 27, 2021
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                                    Hai Sir,

                                    I was trying to port my BSNL sim to another service provider.I tried several times by sending messages to 1900.But reply comes as try after some time.I contacted customer service several times and reported this issue.They replied as technical error and it will be sorted out soon.

                                    Still its pending.For each message they are charging me 120paisa.

                                    Please help to get UPC code for my number as below.

                                    Mathew
                                    [[protected]]
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      jaytamil arumugam
                                      May 27, 2021
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                                      Your request for UPC has been delayed. Please wait while your request is being processed.

                                      Request for UPC for your mobile no could not be processed. Please retry after some time.

                                      I want to know my upc number but i can't get it they send message like this...
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        S
                                        shrivastavjitendra2018
                                        May 27, 2021
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                                        Address: Kanpur
                                        Website: BSNL

                                        Dear Sir
                                        I lost my mobile handset along with my sim card in the market. My mobile sim card no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
                                        Thanks
                                        Jitendra Shrivastava
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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