Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using broadband / internet connection provided by bsnl sonepat. Since last fifteen days connectivity is frequently non avialble. Light at inet points frequently goes off and at those moments connectivity is non avilable and we are deprived of braodband service / connectivity frequently.

To solve this problem i am regularly contacting at phone number
1957, 2211999 & 2256300. But from these telephone number i never got satisfactory reply and or service or removal of problem of non availability of connectivity. In the process when i tried to contact GM BSNL SONEPAT ON PHONE NUMBER 2253000 I WAS NOT ALLOWED TO CONTACT HIM NEITHER HIS MOBILE NUMBER WAS PROVIDED TO ME AS REQUESTED BY ME TO THE RECEPTIONIST.

In addition to non availability of connectivity my telephone number 2200561 becomes dead when i contact at above numbers to solve the problem of connectivity, i apprehend it is done intentionally to teach me a lesson. Today when i contacted at phone number 2253000 instead of providing me solution / mobile number of GM, BSNL, SONEPAT, MY TELEPHONE LINE WAS TURNED DEAD BY THE OFFICIAL / EMPLOYEE OF BSNL SONEPAT AS IT IS SATURDAY AND I CAN NOT GET ANY HELP AS BSNL AT SONEPAT HAS NOT MADE ANY PROVISIONS TO SOLVE A PROBLEM ON SATURDAY OR SUNDAY.

Now i have been deprived of from both the service i.e. broad band connection and landline telephone facility.


Dharmender Sharma

[protected]

I had submitted my application for BSNL telephone line in the same RAM NAGAR ( Chennai North )telephone Exchange. Telephone NO :[protected] with Broadband connection.

Till today they have not connected & the reason the tell is non avialablity of Cable.

Can the concerned do the needful.

Sir, mani ek bordband connection 01/05/2009 ko liya tha. lakin vh 23/05/2009 ko start ho paya.
mere pass bsnl ne montly bill send kar diya app hi batao ki kaya main yah bill payment karu ya nahi.

I have been using BSNL Broadband for more thn a year...
for all those 12 months i was charged the basic charges i.e 250/- ...
in the basic plan i am given 1GB of free download and after that 0.90 paise per MB.

as i was receiving jst 250/- bill every month i visited local BSNL office to find out if thr was any billing fault but at that point i was told that the bills received my me are correct... so continued using the net service... within that period i also tried checking my usage on http://www.data.bsnl.in & http://bbservice.bsnl.in but every time i found the site down or else was not able login to my account to check the usage.

In march 2009's bill i am charged Rs.15000/- as broad band usage charges.
its the bill of whole year together... i am not sure about the charges as it seems to be more thn my usage...
now the BSNL office representetive wants me to pay the bill at any cost... EVEN THOUGH the fault is from their end... they are blaming me for the BILL... On talking with Account officer...i was turned down by talking rudely... the BSNL representatives are not entertaining my complain as they want to hide their own negligence...

Please help me...

i had recharged my bsnl sim with gprs unlimited usage recharge on 9th july 09 that is valid for one month
it worked properly for 15 days but since 21st july it is not working i have complaint this at customer care centre and on 22nd of june i have been to local telephone exchange in mathura city (u.p) still it is not working please sort this out to me.please email me 2 sort this out at [protected]@gmail.com

i brought an evdo 3 months ago and reguraly complaing about the speed not going above 45-125 kbps in cubbonpet area which is the one of the highest buissnes place in bangalore and the officers are not even bothered about the complaints wether it is oral or handwritten my evdo no is 20197472 .kindly do something about it .i brought the same because bsnl was publishing they had gone 3d and to my surprise they are pulling a fast one on the public. another same old organisation as goes

I Live in Ranchi Jharkhand. Usually in my mobile it shows Sandhya Cinema from where we get the signal for our BSNL Mobile. But Sorry to say This BTS goes down very frequently and do not comes in service sometimes after 3-4 days resulting no network coverage in my apartment. When this BTS is up and running then there is absolutely no call drop and voice cracking.

Dead Telephone
My telephone number[protected]choraut-sitamarhi bihar india-843319) is lying dead for about 6 months but bsnl, bihar circle is not taking any action to rectify the problem. Actually we paid all bills on time till the phone was working.since the installation time of my phone most of the time it is dead.i don't know what is the problem Now we should be given top priority to correct the disconnection.whenever we contact to the related engineer, i got the answer it will connected soon, but nothing happens.please do the needful.

I have given a letter for shifting my landline from anchepet to aaikpet Bangalore on 8 may 2009
My No. is[protected] Order has been passed on 14 may 2009 Order No.11065603.
I am repeated following with BSNL office for my landline shifting but find no soloution
Reply from BSNL that they dont have cabel & will take 1-2months more
This conection is from more than 10 years hence cannot even change no.
Kindly help me to shift my landline.

Contact me @ [protected]

IN BSNL JTO examination they are not allowed to use scientific calculator... but most of the centre the are allowed to use it... kinly give your feedback about this problem ...
regards
priyesh
[protected]

My cell no: is [protected]. I am getting every day one gita verses for which I am charged monthly subscription of Rs 30/-. The gita verses vanishes from the screen immediately after reading. Every month I get one messeage for unsubscribing and if send sms to the number givien I get a message stating invaid request. Even this messeage vanishes from the screen immediately after reading. BSNL officials also tried but failed to unsubscribe. The message keeps coming even if there is no balance but the amount is deducted the moment is you recharge. I am trying best to unsubcrible this offer but I am unable to do so. In this regard I have contacted customer suport cell as well as BSNL authorities several time and even then I am not able unaubcrible this offer. I think the software programme is made in such a way to deceive the public at large. I still do not know who is the beneficiary. Like me many other persons are likely to duped and perhaps nobody has taken up the issue seriously perhaphs due to paucity of time

My tel line is not working since 20/6/09 Afternoon.
Kindly register my complaint and help to get it repaired

My tel no is 2545975

I was using an EVDO( With No[protected] from this company. Due to unsatisfactory signal I have returned it after mandatory use of 3 months. The Instrument is returned to them in the month of May 09.

More than a Year Passed and they are still to refund Deposit money to me.

Sir,
I have a BSNL Landline Phone
Phone no.[protected]
Thelephone Exchange - Hapur
Thelephone Owner - Amrik Singh S/o Sh. Dalpat Singh
Vill. - Peer Nagar Soodna
Post - Hapur
Dist. - Ghaziabad (245101)

I am coplaint this no. at 12/06/2009 & my complaint no. is 510 but no action on this complaint till now,

(1) BSNL is not able to prove network for more than 10-15 days every month.
(2) Regarding other facilities like internet through landline i.e. dial up networking and GPRS system is not provided till date.
(3) There is no riversal system in the PCO.
(4) Mobile recharge coupon is not available.
(5) No technical staff is working in the station for repairing basic problems.
(6) Even for receiving the landline and mobile bill customer has to pay some amount.
(7) Every month customer has to pay late fine for the bill as the same has been received lately which is regular practice of BSNL.
(8) Prepaid SIM cards were been issued without proper verification which seems quite illigal and dangerous for security reasons.
(9) Black marketing of recharge coupon is openly operated by some of BSNL staffs and outsider buisnessmen.

An early action in this regard is highly solicited.

From:-
a) Debasish Paul, b) Yakub Ali, c) Anwar Ali, d) Anu, e) Nawal, f) Dorjee Nima, g) Leiki Tsering, h) Tsering Tashi
Bazarline
PO/PS- Dirang - 790 101
West Kameng District
Arunachal Pradesh

MY TELEPHONE HAS BEEN SHIFTING FROM SALT LAKE VIDE NO.SLM/OP/Y1/NOR/09-10/0387
DATED.20/05/2009OF TEL.NO.2321 5165.
FROM
B/5/1-FALGUNI ABASAN, SALT LAKE, KOLKATA-700097.
TO
NETAJI PALLY, NARAYANPUR BATTALA.P.O.-R/GOPALPUR.KOLKATA-700136.
PL TAKE N/A.
SUDHANSU CHAKRABORTY.

sir,
i am a customer of prepaid service of bsnl mobile.

i had activated chat service few months back for which they charged me Rs30 per month. even at that time i could not avail the service as every time i tried i got the message that i am not a registered user. now when i want to deactivate this service they do not deactivate it. neither i am able to utilise the service nor does it get deactivated. but they always keep charging Rs 30 from my account every month.

i have contacted with the customer care several times but in vain.

please help me in this regard.


yours sincerely,
abhinav kaushal
etawah, uttar pradesh(west)

BEWARE AND ALERT – BSNL SIM CARD USERS
BSNL IS CHEATING BY DEDUCTING AN AMOUNT OF RS. 1/- CALL WHENEVER A NO. IS CALLED EVENTHOUGH IT IS NOT MATERIALISED (Not connected).
WHEN YOU CALL A NUMBER, YOU WILL HEAR THE RINGING AND THE CALLED NUMBER WILL NOT GET CONNECTED OR EVEN RING.
THIS HAS BEEN CHECKED PERSONALLY BY ME KEEPING THE OTHER NUMBER BEFORE ME WHICH IS CALLED BY ME.
THE SAME HAS BEEN EXPERIENCED BY ONE OF MY FRIEND ALSO A MONTH BACK AND AS I WAS NOT ALERT I GOT CHEATED BY THE BSNL FOR THE LAST 3 MONTHS.
THIS CHEATING HAS BEEN GOING ON FOR THE LAST THREE MONTHS IN BSNL-CHENNAI.

First phase: On APRIL 15th 2009 i had to join an online course and so i needed an immediate internet connection .i saw many ads by bsnl that they will give connections within days .so i went to the bsnl office at ollur (KERALA) to submit the form.The response from the bsnl employees were too bad. that they had neither cleared my doubts nor they answered any of my questions.It was very hard to hear a single word from that dirty bi..t...h.(i don't know what her post is).They consider us as local people and believes themselves to be superior.i can't stand this.a PSU is to serve people, S stands for serve and not for SUCK.For every question she just answers "we don't know".After the submission i have waited for about one month and didn't get any reply from them.the course was to begin and i follow up with them at least a ten times.when i called in any of their number, they gave another number and was told to try in that number for more details.Most often they didn't attend any calls.this is a fact!!!.

Second phase: The date of commencement of my course was April 15 and after a hundred request i got the equipment alone(i.e without internet connection) on June 4th.now the equipment given by them had complaint.its battery was weak n it didn't have any network .Again i start calling these f...k...rs to replace the equipment. no wonder still i got the same kind of response fr0m them.i tried at least one week to get in touch wit them through telephone.At last a lady, she was the junior telecoms officer of that circle, attended the call.I asked her why they are not attending any calls.and the bi...answered "who r u to ask this???its my wish to attend or not.We have many other works here.I'am not your SERVANT" .i was shocked.I lost my temper and tell her that i' am from a family, where there is a lot of govt employees in all grades, so don't try to teach me .After that incident i was sure that i will not get any service.from them soon.Now we contacted the main branch for service.After some days a line man came here to check the complaint.He was a totally a funny picture, he was not even knowing how to switch on that device.He didn't check out it, instead he starts commenting about our home interior and ask me about the expenses .anyway i explained him about the the complaint and he was convinced.He told me to came to their office, so that he would replace it.now the picture of the office was more pathetic.most of the chairs of employees were empty and there i saw the J TO sitting.she was not knowing that it was me who made that call earlier.there was no cabins it was partitioned just like in the call centers.i was standing in front of the table and she was looking some other documents.For at least 20 minutes, she didn't just even care a human being is standing in front of her. after some time I said "madam i have a complaint".now she raised her head very slowly. and told her to kindly replace it.now asking about the details of connection she got that i was me who made that call earlier, now she starts shouting.it was my need to get the connection so i didn't utter a word.she also asked me how this equipment got complained??how would i know...i told her about my online course in detail. she said she will try.and said many technical sides of giving internet connection including its documentation. which was all fake, she just want to take revenge on me ..Also she said there was no other alternate device to replace it.after some days the phone was replaced still we havn't got the internet .now reading this you will get at least a minimum pic about how much i struggled.i lost a lot of money by calling them in mobile.the call attending ratio was 50:2.for 50 calls i got one or 2 responses.also i lost a lot of money as bus fare.Every time they asked me to come there with the phone.by rule the line man has to come to our home for service.I would like to add one thing, the technical side of bsnl is very very very weak here, that they don't even know the mechanism of their own product devices and basics of today's technologies.

Third phase: after the phone get replaced we again starts asking them about the internet connection.again no change in style of response.at last my father went to the district main circle and submitted a written complaint regarding the irresponsibility of the bsnl office ollur and told the officer there about everything from the beginning...I was hard for anyone to believe anyone that with in hours we got call from ollur bsnl saying that the connection is ready and ask me to collect the drive installation cds.when i went there i saw the senior officer scolding j to.she came and now she was so humble that she tell me simply how to install it. so it was revealed that it was just because of their inefficiency and irresponsibility and also it was an intentional delaying to take revenge on me. .note that the software cds provided by them were not authentic, it haven't passed window's signing.also i submit a complaint regarding poor network and to lessen the rent of those days in which the device was not working.till now no action taken.BUT WE GOT THE FIRST MONTH BILL AT THE CORRECT TIME...that's bsnl.
Fourth phase: not I'm struggling with their poor internet service.no speed, poor connectivity.what would i do??the only mistake that i have done was to chose BSNL..I think the employees alone are responsible for this condition.they are not ready to work and serve us Don't they feel ashamed of getting paid for this, from the public???????.why they are fearing about privatization.they often conducts marches and strikes to prevent privatization of bsnl.i[censored] check the graph of bsnl from 2000 onwards you will get the real picture.The total subscribers became one by 40th by 2009 from 2000.the private companies are far ahead with bsnl now, both in products and service.i suspect the heads of this psu have some kind of illegal relationship with private companies.its time for them and us to to rethink .

FRIENDS I KNOW THE LANGUAGE I USED HERE IS BELOW ANY STANDARDS.AND MAY HAVE MANY SPELLING AND GRAMMATICAL MISTAKES...PLZ XCUSE ME.I JUST WANNA COMMUNICATE WITH U, , , , , , , , , , , , , , , , , , , , , , , , , THATZ IT!!!



**************MOST IMPORTANT THING IS THAT I[censored] HAVE ANY COMPLAINTS WITH BSNL DON'T JUST CALL THEM AND WASTE UR MONEY.NORMALLY THEY WILL NOT TAKE ANY ACTION FOR COMPLAINTS THROUGH TELEPHONE.THIS IS OUR EXPERIENCE... .SUBMIT THE COMPLAINT IN WRITTEN FORM AND YOU MAKE SURE THAT THEY GIVE U A RECEIPT.(this is the rule)OR U SHOULD ASK THEM TO SEAL IN A COPY OF THE SAME U SUBMITTED THERE.OTHERWISE in future WE WILL NOT HAVE ANY PROOF TO TELL THAT WE HAVEN'T GOT SERVICE FROM THEM

I think my experiences with bsnl will be in be helpful for you in future...

e-mail your responses to anooj.[protected]@gmail.com
















i wish like any other Indian, that this condition will change one day ...

Its been just one month since i started using BSNL Home250 plan. For the first 3 days it worked perfectly and i was very happy. But suddenly on the 4th day, woooopssss, it stopped working. Since then, its showing error 691 i.e. "either User name or Password is invalid". I have lodged a complaint thrice but nothing seems to be working. Customer care people are so pathetic that you dont even feel like talking to them. Customer care executives themselves dont have any idea about my Internet problem.

I dont know what i should do to get it on track once again.