Bharat Sanchar Nigam [BSNL] Complaints & Reviews

i am complaining of my broadband service BSNL BROADBAND BHILAI CITY @HOME500 PLAN, it is saying that you will get 2mbps download speed it means that it give me 2048 kilo "bits" per second or 256 kilo 'bytes' per second, but some time it gives me only 35 k Bytes p s, how to complain it I don't know help me to solve this problem which happeing from march of the 2009.

Hi
I am from Noida Sector 58. I believe I live within 2 Km range from BSNL exchange and tower.
I got BSNL -EVDO last month.

Firstly I never get speed more than 500 KBps(Max).

Second for last two days there is no network for last two days. Calling on bsnl office they say its a problem from backend and people are working. but there is no improvement from two days.

Can any one help me getting both things resolved ASAP. I think I am not paying Rs 800 for two/three days without internet a month.

Dear Sirs,

We have taken one prepaid BSNL mobile sim bearing no cell no. [protected] from SSA Jamshedpur Bistupur main BSNL office of your Ranchi circle and was in use for last one year. On Saturday dated 20/06/2009 the SIM was taken out from the mobile SET and one airtell SIM was inserted in the same mobile set. After one call when the BSNL SIM was reinserted, it is reported by mobile set as rejected, This was done at many earlier occasions also in the past. On consultation with the help line nos [protected] &[protected] at your goood ofices/call centres, it is told that G3 spectrum configaration is in progress and the same will be completed by Monday(22/06/2009). After tuesday(23/06/2009) the tower connection in all such cases will be automated as usual.

This is to regret to mention that till date and time the connection have not been regularised and now your officials at Jamshedpur office is asking for Rs. 110 .00 for issuing duplicate SIM. Please look into the matter and do the needful to restore my above cell no [protected] as well as our confidence in BSNL services. A prompt reply by return mail over my E- mail ID: ashok.[protected]@tatasteel.com will be highly appreciated.

Regards,

Ashok
Sr. Supply Executive
Project Procurement, RMP
Tata Steel Limited
CPED, Purchase Office, Noamundi
Phones:[protected](Walky), [protected](M), [protected](R)
E-mail:ashok.[protected]@tatasteel.com

Residential Address: 182, Swarnrekha Flat, Sakchi,
Near Gandak Road Steel House
Jamshedpur, Jharkhand
India-831001

On January 12th 2009 I made a decision of getting a BSNL connection with unlimited broadband, I was very happy to see the attractive plans from bsnl. I guess that was one of the worst decisions I made going for a BSNL, after calling and hovering around the officers desk I finally got a connection on february (exactly 1.5 months) although I was promised that I would get the connection in 1 week time. Anyways I was happy to have a telephone connection the guy who came to install it at my place said that the broadband will take 2 more days ( to be appropriate BSNL TWO DAYS ) finally I got the broadband after 15 days, but I must say BSNL billing is amazing no matter I use the broadband for only a week I got the bill for the whole month + a heavy installation charge ( 2500/- )*

Well I didnt mind paying the money as the broadband was working fine until one fine weekend (on February 2009 ) my phone was dead suddenly, I called up 1500 from my cell and register a complain I was said that it will be rectified in 3 hours after 12 hours the phone was still dead, I called up 1500 again they said its pending at outdoor (dono wat they meant by that) and gave me a number, I called that number 100 times but either it was busy or no reply (which clearly shows that BSNL people are not interested at all). Well after 3 days I got the phone working thats when I came to know BSNL 3 hours is actually 3 days.

From then onwards every fortnight my phone goes dead, or my broadband stops working, I registered numerous complains but all in vain all they know is the word 3 hours, and if you call in 1500 they will ask to call 1504 which I guess routes to place where no one is there to receive a call, once I had a great luck to get through and the service guy said that in 24 hours I will get it resolved (atleast something other than 3 ) but then he said its actually BSNL 24 hours which is actually 3 working days (so it again came back to 3 :) ) still the broadband doesn't work for me already 2 weeks over :).

Well now let me compare BSNL with other products in Airtel there is no installation fees*, moreover I used an Airtel connection for more than 1.5 years but not even a single minute the service was down. Well If I am not wrong BSNL is telecom sector since 50 years which in comparision to Airtel is quite high, which is in market for only 10 years still BSNL is not matured in this area. Moreover if you dont have capability to provide a connection properly you should not take the connection requistion itself.And the installation is done the very same day in Airtel, for which BSNL took 2 months.

Well I guess this pathetic state of BSNL is in Karnataka only I have been to many places and have used BSNL many times but this kind of "DONT CARE attitude of BSNL" lies only in here. Its so funny when I see BSNL talks about so many service when it cannot provide a simple services like a Basic Phone.

Well as of now I just want one favor "Please get my line disconnected as I dont want BSNL PLEASE".

I have bsnl landline and broadband connection since last month. Broadband modem was installed at my home after one month of payment date. I have paid for 1 year cost. But installation done after one month. So i can use only 11 month. Now in 15 days. Three times my broadband not working. At now landline is dead since last three days. However nobody attend my complane. My landline number is[protected] at bharuch gujarat, i am tring more times to contact Mr. Vasava at bholav exchange but nobody replay. I want to benefit again this harasment.

Sir,

My BSNL Telephone[protected] has not been working since 1st May 2009 and in spit of my several oral and written complains I have not getting any response from local BSNL Officials. They are regular only in sending BSNL Telephone bills.There attitude and behavior is also rude during complains.


R J Trivedi
Mahuva(Dist Bhavnagar)
Gujarat State

I had done prepaid recharge of bsnl top up for rs 56 two times but till no recharge done
my referance nos. 1 Payment details for Payment Id [protected]
2 Payment details for Payment Id [protected]


1)
: PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051

Customer Reference :[protected]

Payment Information
Payment Amount : INR 56.00
Date of Payment : 22/06/2009
Debit Account :[protected]
Payment Status : Success
Payment Remarks : 0801

and 2)
Payee Name : PREPAID MOBILE RECHARGE
Address : EURONET WORLDWIDE INDIA PVT LTD
WEST QUADRANT, II FLOOR,
City : MUMBAI
Zip Code : 400051


Customer Reference :[protected]


Payment Information
Payment Amount : INR 56.00
Date of Payment : 22/06/2009
Debit Account :[protected]
Payment Status : Success

Other Details
Payment Remarks : 0801

my sim card was not working last 4 days, my sim when inserted in my phone i got message in my phone that is `SIM CRASHED` & sim error please tell the proble of my sim that no one idetifi please tell me as soon as possible i have the importence in my sim card please. thanking you

In my street (2nd street, Rajagopalapuram, moulivakkam, Chennai-116), BSNL land line post is within 15metres reachable place. Yet I didn't get a land line connection to my house, though 1st street and 3rd street have Land line. The reason given to me is there is a scarcity of cables to deploy connection. So the "Moulivakkam BSNL telephone Exchange" and "Porur BSNL Telephone exchange" provided me a WLL phone- no:[protected]Hyundai - White colour model). Since the quality is very poor, I'm forced to surrender it, and requested Land line with Broad band connection for studies which was rejected instantly. So I raised multiple petitions and requisition letters to AE of Moulivakkam Exchange, JE of Porur Exchange and then finally to Kodambakkam Exchange.

Even though Moulivakkam AE accepts the request, the Line man is not willing to provide connection only to our street. I was literally fed up with the Line men intentions.

I don't know to whom I can raise this issue, because every time I request a new Land line connection, the line man of Moulivakkam Telephone exchange gives a reply that it is infeasible area. And the higher officials simply rejects our application.
For more than 10 years only our street housing about 8 families didn't get Land line connection.

The Moulivakkam telephone exchange is just 300 metres away from my house.

I'm sure no one will take action for this, yet I want to convey my grievances to the public.

Thanks for your service,
Y. Charlouis.

I am using broadband / internet connection provided by bsnl sonepat. Since last fifteen days connectivity is frequently non avialble. Light at inet points frequently goes off and at those moments connectivity is non avilable and we are deprived of braodband service / connectivity frequently.

To solve this problem i am regularly contacting at phone number
1957, 2211999 & 2256300. But from these telephone number i never got satisfactory reply and or service or removal of problem of non availability of connectivity. In the process when i tried to contact GM BSNL SONEPAT ON PHONE NUMBER 2253000 I WAS NOT ALLOWED TO CONTACT HIM NEITHER HIS MOBILE NUMBER WAS PROVIDED TO ME AS REQUESTED BY ME TO THE RECEPTIONIST.

In addition to non availability of connectivity my telephone number 2200561 becomes dead when i contact at above numbers to solve the problem of connectivity, i apprehend it is done intentionally to teach me a lesson. Today when i contacted at phone number 2253000 instead of providing me solution / mobile number of GM, BSNL, SONEPAT, MY TELEPHONE LINE WAS TURNED DEAD BY THE OFFICIAL / EMPLOYEE OF BSNL SONEPAT AS IT IS SATURDAY AND I CAN NOT GET ANY HELP AS BSNL AT SONEPAT HAS NOT MADE ANY PROVISIONS TO SOLVE A PROBLEM ON SATURDAY OR SUNDAY.

Now i have been deprived of from both the service i.e. broad band connection and landline telephone facility.


Dharmender Sharma

[protected]

I had submitted my application for BSNL telephone line in the same RAM NAGAR ( Chennai North )telephone Exchange. Telephone NO :[protected] with Broadband connection.

Till today they have not connected & the reason the tell is non avialablity of Cable.

Can the concerned do the needful.

Sir, mani ek bordband connection 01/05/2009 ko liya tha. lakin vh 23/05/2009 ko start ho paya.
mere pass bsnl ne montly bill send kar diya app hi batao ki kaya main yah bill payment karu ya nahi.

I have been using BSNL Broadband for more thn a year...
for all those 12 months i was charged the basic charges i.e 250/- ...
in the basic plan i am given 1GB of free download and after that 0.90 paise per MB.

as i was receiving jst 250/- bill every month i visited local BSNL office to find out if thr was any billing fault but at that point i was told that the bills received my me are correct... so continued using the net service... within that period i also tried checking my usage on http://www.data.bsnl.in & http://bbservice.bsnl.in but every time i found the site down or else was not able login to my account to check the usage.

In march 2009's bill i am charged Rs.15000/- as broad band usage charges.
its the bill of whole year together... i am not sure about the charges as it seems to be more thn my usage...
now the BSNL office representetive wants me to pay the bill at any cost... EVEN THOUGH the fault is from their end... they are blaming me for the BILL... On talking with Account officer...i was turned down by talking rudely... the BSNL representatives are not entertaining my complain as they want to hide their own negligence...

Please help me...

i had recharged my bsnl sim with gprs unlimited usage recharge on 9th july 09 that is valid for one month
it worked properly for 15 days but since 21st july it is not working i have complaint this at customer care centre and on 22nd of june i have been to local telephone exchange in mathura city (u.p) still it is not working please sort this out to me.please email me 2 sort this out at [protected]@gmail.com

i brought an evdo 3 months ago and reguraly complaing about the speed not going above 45-125 kbps in cubbonpet area which is the one of the highest buissnes place in bangalore and the officers are not even bothered about the complaints wether it is oral or handwritten my evdo no is 20197472 .kindly do something about it .i brought the same because bsnl was publishing they had gone 3d and to my surprise they are pulling a fast one on the public. another same old organisation as goes

I Live in Ranchi Jharkhand. Usually in my mobile it shows Sandhya Cinema from where we get the signal for our BSNL Mobile. But Sorry to say This BTS goes down very frequently and do not comes in service sometimes after 3-4 days resulting no network coverage in my apartment. When this BTS is up and running then there is absolutely no call drop and voice cracking.

Dead Telephone
My telephone number[protected]choraut-sitamarhi bihar india-843319) is lying dead for about 6 months but bsnl, bihar circle is not taking any action to rectify the problem. Actually we paid all bills on time till the phone was working.since the installation time of my phone most of the time it is dead.i don't know what is the problem Now we should be given top priority to correct the disconnection.whenever we contact to the related engineer, i got the answer it will connected soon, but nothing happens.please do the needful.

I have given a letter for shifting my landline from anchepet to aaikpet Bangalore on 8 may 2009
My No. is[protected] Order has been passed on 14 may 2009 Order No.11065603.
I am repeated following with BSNL office for my landline shifting but find no soloution
Reply from BSNL that they dont have cabel & will take 1-2months more
This conection is from more than 10 years hence cannot even change no.
Kindly help me to shift my landline.

Contact me @ [protected]

IN BSNL JTO examination they are not allowed to use scientific calculator... but most of the centre the are allowed to use it... kinly give your feedback about this problem ...
regards
priyesh
[protected]

My cell no: is [protected]. I am getting every day one gita verses for which I am charged monthly subscription of Rs 30/-. The gita verses vanishes from the screen immediately after reading. Every month I get one messeage for unsubscribing and if send sms to the number givien I get a message stating invaid request. Even this messeage vanishes from the screen immediately after reading. BSNL officials also tried but failed to unsubscribe. The message keeps coming even if there is no balance but the amount is deducted the moment is you recharge. I am trying best to unsubcrible this offer but I am unable to do so. In this regard I have contacted customer suport cell as well as BSNL authorities several time and even then I am not able unaubcrible this offer. I think the software programme is made in such a way to deceive the public at large. I still do not know who is the beneficiary. Like me many other persons are likely to duped and perhaps nobody has taken up the issue seriously perhaphs due to paucity of time