Bharat Sanchar Nigam [BSNL] Complaints & Reviews

With due respect and humble submissom my earnest request are here by given that I, Sankar Kumar Patra, a customer of BSNL Mobile Service. I recharge plan of Rs. 75 on 26th June 2009 to access BSNL GPRS for 7 days, but till now I can't access this service although my all terms & conditions are Ok! I can't but help by asking BSNL Customer Care service to access the service for many times. Also thay are giving many excuse like lunching 3G Service, Location Problem, Technical fault etc. Though my location is very near about Kolkata.

I shall greatfull if I get a positive responce.

Thanking You,

Hi,

I am a resident of Nandini Layout, Bangalore. We have a BSNL landline and below mentioned is my landline number.
My landline has been dead since 24th June and is even now.
I had raised a ticket (docket 2400) on 26th June => No response yet
Again raised a ticket today (docket 2485) => Still the phone is lying dead.

This is the second time Yeshwanthpur BSNL being quite careless. Couple of months back Same landline was dead for almost 2weeks.

Landline number[protected]
Yeshwanthpur Extension

Hope I don't see this happening again and again, and provide BSNL customers a better service of what they been chardged.

Regards
kirAn

Dear Sir,

With reference to the above, I have applied the above Bfone & Broad Band connection on 29.04.2009 vide your Request Ref.91263436; AN92270532/dt.29.04.09. I am residing at Madipakkam near keelkattalai area, After applied this connection, I have make so many calls and personal visit to your customer care centre at madipakkam & Keelkattalai Exchanges and complained about non receipt of erection of BSNL BFONE CUM BROADBAND connection. Inspite of my repeated reminders and telecons made to your BSNL people and AE & DE level people for the concerned exchanges, Till date, I did't get any proper response from your end. Last week 25.06.09 I have visited madipakkam customer care centre and gave a complaint about this issue. They ask me to contact your Mr. Sundaraman, DE/ Keelkattalai Exchange / Mr. Achuthan-AE. I spoked to them on the same day itself. Mr. Sundaraman promised me to give the connection before 29.06.09. Today, morning also I have spoken to him. He said, he is in delhi. He ask me to contact Mr. Achuthan. I was tried so many times, but no reply. In this aspect, It is overthan 60days has been passed from the date of my application receipt. But, so far you people are very irresponsible to give me a feedback about the BFONE CUM BROADBAND connection. I have seen your so many advertisement in paper, television and thro' bsnl camps near my area. In that, it is mentioned whenever apply for the above service connection. Immediately can get the connection within a week's time. But, in my case, it was fully 2 months has been passed. but no RESPONSE from BSNL. Is this is the way to have a relationship your customer?. If you are not able to service to the customer means, we don't mind to go with other private party services. This is a bitter experience with your concern which i got for the above matter. Please try to respond customer !. Customer is valuable which you don't know or not?.

For the above I need your immediate reply whether can you able to give me the above service connection or not?. If yes, please mention when you can able to serve me better!, Based on that, I will look for some better alternate source. For your information, I am long term customer in cell one mobile postpaid connection No.[protected].

Expecting your earlier reply in this regard.

Regards,

S. Raghavan.
Customer.
Plot No.C, Flat No.F-2, 1st Floor,
Shanmuga Apartments,
Thirumurugan 2nd Street,
Back to Madurakali Nagar,
Madiapakkam,
Chennai - 600 091.

I have purchased the NIC device from BSNL to have the facility of wireless internet.
But in my place that is Chainpal, in Talcher the signal strength for internet is very low.
So, the pages are expiring before opening.
I went to the office the next day I purchased the device for Rs.3438.00 to return or replace or convert my wireless to broadband scheme, but they did not listen.
Even they told that once you purchased it, means its yours, there is no warranty provided for this device.

Now, I don't have any other option, I am using the internet in a very slow rate where as the maximum utilizable capacity of the internet in wirless form provided by bsnl is around 230.4 kbps.

What should I do?

Sir,
I was a candidate of the Junior Telecom Officer( telecom) conducted by BSNL on[protected].My exam center was St. Marys exam center was St. Marys Higher Secondary School, Pattom, Trivandrum, Kerala. I did not get permission to use calculator. While writing the exam, there was an announcement saying that Fx 100 SERIES calculators can be used.But the invigilator did not give me permission for using my Fx 100 calculator. After the exam i came to know that in most of the other examination centre, candidates used their fx series scientific calculator.I think there should always difference between the one who use calculator and the one who without using the same.Candidates with calculator can attend more questions.There is no justice in this. Hope that you should consider my complaint

Thanking you
Yours truely
Jini P.G

I have land line phone which is often repairing because more than 100 mtrs the wire is coming in post. When any high transport cross or heavy raining the line is disconnecting. This is happening often. When i ask lineman who is come for repair who is telling that the wires are very weak so will have to transfer the cable(but last 5 years still not changed). At present i am working in maldives and very diffcult to contact my families. When i spoke regarding to mannargudi customer care centre- no response. Will consider my compaint to dig and lay new cable?


thanks/regards
v.kaliyaperumal
maldives

Name : Vaibhav Manoj Upadhyay

Address : A-3, Amidhara Duplex, B/H Makarpura S.T. Depo,
Near Shridhar Park Soc., Makarpura, Vadodara

BSNL employee hang the landline cable at my house ( Address Mentioned Above ). We are facing contionus problem for last nine month. I am not a customer of BSNL and the cable is for somebody else house. This cable is a big obstacle to enter in house.

I request BSNL Baroda to solve the problem urgently.

Thanks,

Vaibhav Upadhyay

Sir,
I am your broad band service holder under the home plan-250 since the service has introduced in Chirkunda circle. At the time of its introduction your committed offer was to provide us maximum 2 Mbps speed in downloading pages from the site. Unfortunately I never got your offered speed from the date of installation of modem by you or enhancing the speed of broad brand thereby. Till date it is found downloading speed use to gone up maximum 100/200Kbps which not only caused too much time taking but very frustrating. For your kind information whenever I had a scope to visit a site through BSNL Broad Band service in some remotest area in Bihar or Jharkhand observed same service provider given more faster speed than you under home plan-250 or125. Secondly the stability of linking for internet connection, frequent interruption in connecting the net or the middle of surfing is common phenomena. Unexpectedly Link cut/failure is a regular feature of broad band service in my connectivity. Sir, I never got a complete month smoothly hassle free service of your broad band rather getting 15/20 days service by the cost of full month rent. Beside this frequent land line connection failure is another story. I always brought this recurring problem to you over telephone but till awaited a permanent solution. It is not the problem of distance, though my house is less than a kilometer from your service station and which should not be barrier of giving smooth/hassle free connectivity. Please avoid lame excuse to lay man like me who is really unaware of your technical know how and of course not the matter of my concern instead of getting best service as a customer right.
Sir, my humble submission is to you when every service provider is trying to do the best for their customer at customer’s cost then why I am depriving since long by you to get the best service at my cost? Though it is common men experience any complain to BSNL is only waste of time. Now it is your term to prove wrong or concrete their bad experience.
Hope this time I shall get your quick response by best result.

Thanking you,



Yours faithfully
PRASNATA KUMAR ROY
CHIRKUNDA GOSWAMI PARA
PO-CHIRKUNDA DHANBAD
TEL.NO-272833

HIi,
I am using a BSNL broad band connection, my plan is 750 unlimited+...My complaint is that, the download speed I am getting is just 10-15 kbps at an average and maximum 30 kbps speed, which is quiet bad and the BSNL officials said, I will get only these much of download speed for these particular plan.
Anyway, I am not satisfied with the speed they are providing, kindly take actions on it.My location is Hubli.(Karnataka)

to stop hindu devotional service from mobile no.[protected].

Reference to my Mobile No [protected]

I have paid the Invoice/Bill amount of Rs731.00 towards my mobile bill of March 09 on 25.3.09 at Sarat Bose Road Post Office, Kolkata before the due date. But in the subsequent bill dated 10.4.09, shows that the past March Bill is unpaid and I have to pay again Rs731.00 plus late fee of Rs14.62. I have contacted over phone to BSNL office, Kolkata & they have asked me to pay this Invoice/ Bill inclusive of Rs731 & Rs14.62 and in subsequent Bill, they will adjust. I have made official complain on 11.4.09 through MAIL and Reminder Mail on 14.5.09 & 19.5.09 enclosing the scanned copy of receipt issued by referred Post Office. Again I have contacted to BSNL Poddar Court Office & faxed all complains with relevant support paper to them. But till date BSNL has not adjusted this amount with any Bill/ Invoice. Kindly look into my complain.
Regards

Amaresh Chowdhury
39, D.Gupta Lane, Kolkata 50

sir,
1.i am a post paid customer plan 325/= of BSNL, Nagpur, Maharastra with mobile No [protected] GPRS plan of Rs 199/=. From the date of activation my GPRS on mobile is not working properly, Regular connectivity is not there and when connectivity is there it is not with the prescribed bandwith prescribed by BSNL the same is happening when i connect to My PC.

2. When i complain in Customer care No 24365 the attendend is either not aware of the GPRS or they keep on transfering the call to their seniors or they say presently they are unable to check my status because of some technically fault which they are not supposed to disclose to me. While they transfer my call to their senior it take 15 - to 20 minutes and after that the call is disconnected One name i would mention is of Mr Vishal Patil whome i spoke on 28 Jun 09..

3. I request that my GPRS connectivity be made regular with the prescribed band with and BSNL customer care be made more educated on GPRS and they should not play "LONG TENNIS" game with customers by transfering call to their seniors.


regards
GPRS is not func

sir, i change mobile then auto send message and message charge is 1.20 paise plz soleve this probleme

Dear Sir,
I use BSNL postpaid connection since last one month. I am residing in the area Samlong Ranchi Jharkhand( Chutia Exchange). My phone no is [protected]. I am suffering from the poor connectivity of this phone. i could not talk at one time, every time i have to made three to four call for a coversation which can be completed within a minute. it cause a lot of mental harassment & monetary loss too. Kindly look in to the matter as early as possible.

Thanking you
M K Saini
Mob- [protected]
Samlong Ranchi Jharkhand.

RESPECTED SIR,
I want my phone's all recent call due to some internal causes. so please give me all recent call list with

phone no., date and call duration quickly.

my phone no.[protected]

RENT OF TYPE II MODEM IS BEING BILLED INSTEAD OF TYPE I MODEM SINCE SEP 2008 @ MY CONNECTION 28457955 EVEN AFTER SUBMITTING WRITTEN COMPLAIN ABOUT THE SAME IN THE MONTH OF SEPTEMBER 2008

At present I’ve Type I modem in my broadband connection on telephone number 28457955. But I'm receiving the bill where Type II modem rent has been billed instead of Type I modem rent since the bill dated 14 September 2008.

Additionally I applied for Type II modem in July 2008 to change my present rental Type I modem. But I still didn’t receive the same yet.

I already complained in writing about the same in the month of September 2008 itself. But still I'm receiving the bills with Type II modem rent where as I didn't receive the Type II modem at all and BSNL record is updated with Type II modem in my account. Again I complained to rectify my record with Type I modem instead of Type II. But all in vain. Also I'm complaining about this inconvenience since September only without any result.

I would like to get all the extra amount paid, adjusted in next bill and get the issue solved either by receiving the Type II modem or getting correct bill.

I'll be very grateful to you if you can see the matter with your kind attention and solve the issue earliest.

SINCE LAST 10 DAYS DATAONE.IN SITE IS NOT OPENING, THE BSNL BROAD BAND OFFICERS ARE DEAF & BLIND, NOT LISTENING THE COMPLAINT AND NOT WATCHING THE WRITTEN COMPLAINT ON NET. BROAD BAND USAGE IS ALSO NOT AVAILABLE THROUGH SMS. I HAVE SEND SMS FOURS hours before STILL NOT RECEIVED REPLY.

R/sir
I had applied for the grant of 20 % concession for my bsnl broadband bill in the month of february 2009 with all the necessary credentials as told by the officials at nari exchange nagpur. I enquire for the same twice/ thrice every month, but they say that "work will be done soon plz wait". I request u to know the proper addresee (superior officer) where i can get justice. Plz inform me about the email addresses of the relative officers at ur earliest.Thank u.

I host a number of websites on Midphase, a reputable hosting company, in all the years i have been hosting with them I have had no problems that they have not fixed quickly. Recently I have been unable to view my sites and all my clients using BSNL are also unable to do so. I have discovered that this is because there is something drastically wrong with BSNL's DNS settings and can be avoided by changing the DNS settings on a computer...

sir,

mobile no : [protected]
name : k.r.rajan

on 24.06.09 i booked online for prepaid top- up of Rs.110/- from City Union Bank to bsnl.
the details follows.


Transaction ID: TXT[protected]
Time : 6/24/2009 6:47:55 PM
Receipt no : [protected]

though the amount is cleared from my bank account, the amount is not been top-up in my phone.
when called, they make me wait for hours and days together.on 25th they have logded the complaint
at 9 AM the complaint no:ch[protected].they told me to wait 24hrs to get the top-up.after waiting so, all my efforts are in vain.i am sick and unable to go outdoor.i am not able to make any emergency calls even to my doctor.i called them more than 15 times .i want the top-up immediately and compensation for making a patient wait this way.