Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sub: BSNL Land Line Disconnected/ Balance deposit not received/reg
Ref: Landline Phone No.[protected]


Around 5 months back, I have disconnected the landline of BSNL from my house.But till now, I haven't received my initial deposit amount from BSNL's end.

Kindly inform me the status of the same with necessary details.

If you dispatched the cheque, please inform me the Cheque & courier/post details.

Yours truly,

MOHAN V NAYAR
SREELAKSHMI
PALAPPARAMBU ROAD
PUNNACKAL
ELAMAKKARA-682026
ERNAKULAM

"MSG TO ALL PLEASE DONT USE ONLINE PAYMENT OF BSNL".

I used online payment option from BSNL portal for my prepaid Re-charge (validity) on 6th of June 2009 for Rs 552/-, the same was deducted from my ICICI account for which i had the transaction no.

I did not receive any update msg till date its been more than 4 days, i had lodged complaint in BSNL customer care complaint no KT[protected],

There is no response from BSNL neither from the customer care.

If this is the way of their business why do they provide online payment system? My validity has expired I am unable to make a call who is responsible for the act.

Sad part is we are not aware to whom we need to contact in such case

KINDLY REQUEST OTHERS NOT USE THE ONLINE FEEATURE OF BSNL

Sir,
I am a regular customer of BSNL EXCEL PREPAID service since last 05 & half years. Now, I am facing no network coverage since last 05 days. My Mobile no. is [protected] & I am residing in Hissar, Haryana ( Area – Urban Estate – II ). I am particularly facing this problem, though other people in my area having no problem of network coverage. I have tried myself to solve this problem ( going in SETTING menu -> PHONE SETTING -> NETWORK SELECTION -> MANUAL SELECTION -> BSNL SERVICE ), but the reply is NO ACCESS NETWORK COVERAGE. Also I have talked with customer care service, but no solution yet to be provided. Please do the needful soon, because I am facing lots of problem in my day to day life.

Thanks.

Akshaya Kumar Sahoo.

Sir, I have got a BSNL Broadband connection got a 750 unlimited plan.But since i have opted for the plan i am not able to use it i always get a low bandwidth and most of the time there is not connectivity at all.when ever i call up the BSNL office the concern person says the server is down.Sir, but i don't understand how can a Server be down always.I am paying 750 rupees +taxes monthly So at lest i should get the full usage and proper connectivity.But its been months there is not change.As Broadband consumer i pay the bill on time.But as a broadband service provider they should provide me a proper service.

sir I must know about how many calls has been made by my telepone BSNL landline everyday.
Is there any number to call and find out the no of calls has done upto or is there any mail checking is possible for that.

My Land line Phone no[protected] is not working

I requested bsnl through sms on 02 apr 2009 for activitation of caller tune as choosed by me. but instead of my choosed/requested caller tune, bsnl activated some other caller tune i.e. bsnl tune. However, i again requested to change it time and again but no action has been taken by bsnl. inspite of repeated requests no action to refund of caller tune rent has also been taken by bsnl. I also requested bsnl through sms on 01 may 2009 to unsubscribe caller tune played by them on my mobile, but result was zero and bsnl renewed said caller tune and charges rent regularly for their bsnl caller tune (instead of my selected caller tune which was selected by me on 02 Apr 2009). This shows that bsnl is only charges for their caller tune (i.e. their publicity stunt) for there advertisement from customers and not of choice of customers. written application dated 06 may 2009 to bsnl office udhampur was also given, but no action has been taken by them. On the entire time period (i.e. from 02 Apr 2009 to till date) i make 10 registered complaints to customer care officers, one written application to BSNL office Udhampur, 70 to 80 calls at customer cares and not a single response receive from BSNL. Call details, SMS & recordings between customer care officers and myself are also available with me. Now, after 16 may 2009 the bsnl caller tune has been stopped by them, but no refund has been paid to me.

The content of written application to bsnl office udhampur is appended below which is self explanatory
To
The Incharge, Prepaid Mobile complaint Section
BSNL Exchange, Udhampur
Subject: ACTIVATION OF CALLER TUNE ON MOBILE NO. [protected] UNDER JAMMU CIRCLE (J&K)
Respected Sir,
1. With due respect, few lines are appended below for your favourable consideration please :-
(a) That I requested for start of caller tune (Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….) on my Mobile No. [protected] on[protected] through SMS, and SMS content was “BT 251220”, but it is regretted to say that caller tune which was choosed by me has not been activated and some other i.e. your BSNL caller tune (i.e. your publicity stunt) has been activated. Moreover, Rs. 25/- (as stated by your online customer care officer) have been recovered from my pre-paid account on this account which is not justified.
(b) On the same day at around 12.48 PM and 8.03 PM respectively, I receive messages from BSNL in which first message content is “Your Registration Request Is Pending” & Second message content is “Thank you For using BSNL TUNES. Your registration is done successfully. This service would be auto renewed after 30 days”.
(c) After that I make several/regular requests/complains to your customer care officers for change of your BSNL caller tune which was not selected by me vide my above SMS at para-1(a) above. But it is sorry to say that your department has not taken any action on this account and “your BSNL tune” is being played regularly on my mobile instead of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” which was selected by me on[protected] through SMS.
(d) That I registered my 1st online complaint & complaint No. D[protected] on[protected].
(e) My 2nd Complaint registered on[protected] and complaint number is D[protected].
(f) My 3rd Complaint registered on[protected] and complaint number is D[protected] and on the same day the customer care officer says that your SMS sending way is wrong. He says send SMS as “Subscribe 251220” and receives response from BSNL through SMS as “No content Available”. But the message which was I sent on[protected] is not wrong because I receive the message from BSNL on 1-4-2009 how to send the message and the message content is “SMS key words to 56700.To Unsubscribe SMS Unsubscribe, to get BSNL tune codes sms LIST to set BSNL tune sms BT <BSNL TUNE CODE>.TC apply”.
(g) My 4th complaint registered on[protected] and complaint number is D[protected].
(h) My 5th complaint registered on[protected] and complaint number is D[protected].
(i) My 6th complaint registered on[protected] and complaint number is D[protected].
(j) My 7th complaint registered on[protected] and complaint number is D[protected].
(k) My 8th complaint registered on[protected] and complaint number is D[protected].


Contd…P/2…


- 2 -


(l) My 9th complaint registered on[protected] and complaint number is D[protected].
(m) My 10th complaint registered on 5-5-2009 and complaint number is E[protected].
(n) It is also to inform you that on my above quoted 7th complaint on[protected] your customer care officer assured me to solve my problem within 10 minutes, but there are hundreds of minutes have been elapsed but “your BSNL tune” is being played regularly on my mobile instead of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” which was selected by me on[protected] through SMS. Also on my above mentioned 8th complaint on[protected] your other customer care officer assured me to solve my problem within 24 hours as an emergency complaint, but no action has been taken by your staff/department, for which I think reputation of BSNL is being down graded as these problems are facing by your customers near about daily. I do not know that how your customer care officers are being committed fake commitments with the BSNL customers of J&K as well as other parts of India.
(o) I also applied for unsubscribe for your BSNL tune by SMS on 1-5-2009 but the same has not been stopped till date and your BSNL tune is being played as usual which is not justify. It is also submitted that the deduction of RS. 25/- has been made for Renewal of BSNL tune which has been requested by me to stop the same w.e.f. 1/5/2009.
(p) In the last we say that from BSNL services I did not received any response till date and now I want to get my money back in my cell phone account. Why my money is being used for playing the BSNL tune and why I pay for the BSNL tune which make BSNL advertisement to my callers. I want my song is activated for my callers, if you have, otherwise stop playing BSNL tune and stop deducting the money from my cell phone account.
(q) If you want to play the BSNL tune for your advertisement on my cell phone you are allowed to play it free of any cost.
2. In view of above and foregoing facts, I again request you to change “your BSNL tune” tune of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” be played forthwith on my Mobile if you have otherwise stop playing BSNL tune. If you do not take any action I will take this case in ‘Consumer Court’. It is also to inform you that SMS & recording of talk between your customer care officers and undersigned in respect of my above complaints is held with my phone which can be produced in ‘Consumer Court’ as an evidence.
Thanking You.

(Kashish Kumar Gupta)
User of Mobile No. [protected]
R/O H. No. 111, W. No. 4
Mukher Ji Bazar,
Udhampur – 182101 (J&K).

Dated : 06 May 2009.

Copy to :- Telecom Minister, Delhi with reference to above
TRAI for info & n.a. please

News editors: Danik Jagran, State Times, Amar Ujala & Daily Excelsior for info.

Dear Sir / Madam

( My Phone Number #[protected]

We are facing this problem nowdays very frequently. and BSNL people are saying that the CABLE is not working. and due to this problem, our phone is dead very frequently. today I have again booked the compalint and the complaint # 76512 Dtd: 08/06/09. and also note that BSNL is also charges full amount in BILL.

We are really fed up with this problem and need urgent solution for this. and also want that BSNL should return the bill amount for those days where the phone is not working.

Thanking You,

This is with reference to the attached receipt of the bill payment done. Although we have timely made the payment our outgoing services is being discontinued since 1st of Apr 09.

This issue is being several times raised against your representative through telephone, and even though after continuous follow up of the same, till date out going services are not yet started. We have followed up even in Abad exchange and Porbandar exchanges on phone[protected] as well as on paper.

We had been suffered a lot by such type of inconveniency produced by BSNL. Hence under frustration we have decided to close the services from BSNL.
Please terminate this connection and we are not liable for paying any sort of hidden charges.

Regards,
Lataben J Dave

If my complaint is heard here then its worth typing or else its another waste of

time.
BSNL Broadband has not provided me the speed that has been told as per the plan i

have. I have Home 500 and i should get 256 Kbps/Upto 2Mbps as per the plan and I have

not even got the BSNL Broadband speed (check the picture), every time i am told to

either check the line or call the local exchange. The linesman is not computer

literate and he does his job of checking the line only (stating it as solved). We as

consumers wait like monkeys for the ball. The system will never change nor will

anything happen. In spite i am complaining to see if it is heard by some sole. God

Bless..

Sir,
My telphone connection is under Vallikkunnu exchange, Parappanangadi SDE in Malappuram District, Kerala. My telephone number is[protected]. I had registered a complaint on[protected]Complaint No. Z 934). But your depart ment not taken any action to above complaint yet.
So I request you to take necessary steps on my complaint at the earliest.
Thanking you
Yours faithfully

Babyraj. M.
'Karthika'
Vallikkunnu North (PO)
Malappuram (Dt)
Kerala,
Pin - 673 314.
Mob : [protected]

Dear Sir,

My nameis hemal shah living in paldi area. I've registered complains at your Vasna Exchange so many times about my dead phone. It is still not attended. My phone remains Dead for 4-5 Hours Daily in Morning and while talking, we are not able to hear properly.The problem is with the instrument.Kindly change the instrument soon.


My Landline Number is[protected].

Thanking You,

Hemal Shah

Dear sir
my phone no[protected] is out of order for the last three months inspide of complaining several times,
complaint is still pending I am fadup with the service of BSNL and last I request the BSNL management to take the matter seriously and rectify my complaint and do the needful at the earliest or els I have to take drastic steps to solve my problems....

I AM A BSNL ANANT PREPAID CONNECTION HOLDER FROM KOLKATA(W.B.). MY MOBILE NUMBER IS [protected].FROM 10TH MARCH, 2009 ONWARDS I CAN NOT SEND SMS IN THE NUMBER [protected](UTTARANCHAL AIRTEL PREPAID CONNECTION), THOUGH INCOMING - OUTGOING CALL & INCOMING OF SMS SERVICE IS AVAILABLE. I CONNECT TO THE BSNL CUSTOMER CARE QUITE A NUMBER OF TIMES. I ALSO COMPLAINT IN BSNL HEAD OFFICE IN KOLKATA, ON 18TH MAY.BUT THEY DO NOT GIVE ME ANY ANSWER. I DO NOT KNOW WHETHER IT IS THE PROBLEM OF BSNL (W.B.) OR AIRTEL (UTTARANCHAL) CONNECTION.PLEASE GIVE THE INFORMATION TO SOLVE MY PROBLEM.

dear sir,
this is regarding our telephone landline2549228(udupi district patla exchange), this phone is not working since 15 days, we have complained so many times regarding this on phone to all the officers including DIVISIONAL ENGINNER, every one of them are pointing each other, but absolutely no response.
i never expected this way of service from BSNL, we where thinking that they are providing good service, but now absolutely no service.the phone is in my fathers name ANANDA SHETTY HIREBETTU POST UDUPI DISTRICT 576107.
we are waiting for 2 more days if it doent work, we are decided to file a case against this in consumer court, this is high time to bear this dept.everymonth bsnl is taking rent regularly, so why should we pay rent when there is no service and connection.

I have a BSNL Mobile prepaid connection of 249 plan( My no. : [protected]) where calls to BSNL mobile within Kolkata is to be charged @Rs. 0.05/min . But whenever I am making a call to BSNL mobile nos. they are charging me @Rs. 0.20/min. I raised a complaint to the customer care but they told me that this is a network problem and would not happen next time (so they did not provide me with a complain no., Person attended my call was Mr. RAMKRISHNA) but it seems to be false and still I am charged with the excess rate. I again raised a complaint the next day and I was said that very soon they would revert me back from their concerned Dept. and asked me to have patience.The surprising issue is once they have given me a complain no. but nothing turned up and when I complained again they provided me with another complain no. and mentioned the same speech as the earlier guys. This is really ridiculous.The details of the complaints made to the CUSTOMER CARE BSNL are given below:

Date Time Call Duration Rate Charged/min Complain No. CS Person Name
( to BSnl Mobile) (or comments)

01.06.09 17:45 38 secs @0.20 Not given Ramkrishna
02.06.09 17:15 1:45 @0.[protected] Harulal Satra
02.06.09 18:15 14 secs @0.20 Have patience Sourav Ghosh
02.06.09 18:36 11 secs @0.20 Have patience Not mentioned
05.06.09 18:25 18 secs @0.[protected], Have patience Debasish


Please help me solv this issue as I am really upset and annoyed with the responses of the Customer support Guys from BSNL and their service. As per their advice for keeping patience it seems like I have to wait for the things to be solved once my balance gets finished, which also is doubtfull.

The BSNL Land line Connection at Purva Panorma, Kalena Agrahara, Bannergatta road is dead atleast 15 - 20 days in a month.

The customer support at IIM BSNL exchange, bannergatta road are not taking this matter seriously, even after repeated complaints. Unfortunatly we have to pay the rent for the whole month.

Could you please do the needful.

IIM BSNL Exchange no: 2648 1111

respected madam/sir
i was the user of nic card usb that issued on 19-03-09 but at present i am using landline broad band connection from 21-04-09 so i want to reuturn the card but office people refused to accept, they told your bill for the card is not available .It has been one month passed i m sending here n there and nobody ready to hear me.So I very kindly request to you please sort out my problem because I am charging unnecessary which is burden for me. thanks with favourable soon action.
Mohd.saifuddin.
[protected]@yahoo.com
Nic card n. NIC WLLBOT/INT/08-09/218930
USERNAME [protected]
ESN 1245717

i nand kishore poddar resident of bihar bhagalpur, holding telephone no.[protected] has broadband connection, which is not woring from last two months. i has complained about in telephone office but no action has been taken place till date. i have all my bills on time.
plz take proper action as i am suffering from lots of problem.
thanking you


nand kishore poddar
[protected]

I am TULSI KUMAR SHARMA mobile no.[protected]. nearlly before 7 days, bsnl network not working properlly at roaming. i am facing so many problem to bsnl connection. there is not out going only incoming. when i call to anyone displaying error in network connection. i said many time to bsnl customer care but they are unable to solve my problem. i am totally fedup to bsnl connection. i faced 6th time this type of problem.plese help...