Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a coustomer of BSNL Post Paid NE Circle, my plan is Rs. 99 per month with GPRS connection having plan charge Rs. 199/-. So in total, including service tax it comes to around Rs. 350/- per month. Here, I would like to mentioned that the Signal Problem, GPRS Data Transfer Speed, the Coustomer Care service is really poorest of the poor, we cannot even open oer mail properly but the Cell One charges Rs. 350/- for this poor service. The Cell One is targeting to achieve maximum number of customer, they have a target that they must get some specific number of customer so that they can FOOL THE INNOCENT LAY MAN OF GOOD INDIA in short time and LOOT THE PEOPLE. The amount what I have mentioned here is the minimum ammount, in the first month, the bill was around Rs 700/- and after this I made a complain. In the next month for the month of March the bill was Rs. 779/- so I didn't pay the bill and the phone got disconnected. Today I went to check the bill and including the current bill, it was Rs, . 330/- so the total comes to Rs 1109/-, this is after the phone got disconnected. I have to pay the bill so that my phone gets connected. I have paid the bill and call up the customer care, but it was not working, So, this is what INDIA really is!!! What I have mentioned here dose not include the bill for the month of May, 2009. Again it will come upto Rs 330 again. All these what I have mentioned here dose not include usage charge, because I never use This number for Calling, I use it only for receiving, for calling to other, I use AIRCEL, which is very fair in billing system.

Our Account No: 1987600, connection no:[protected] in the name of Larsen & Toubro Limited

We have made payment of Rs. 5384 on dtd 01.06.09 against Bill No: 81081241 dtd 12.02.09 & MR No: 0560768 dtd 01.06.09.

Also we have made payment of Rs. 4692 on 01.06.09 against Bill No: 89622327 dtd 12.04.09 & MR No: 0560769 dtd 01.06.09
But from dated 11.06.09 the out going of our connection hasbeen disconnected.

my phone no is[protected] my phone oftenly become dead. I have complaint so many time to local officer but nobody responding me. my telephone is not working since one month

I had a BSNL Prepaid Mobile Connection bearing No.[protected], since last about 6 months. After getting registered on BSNL Online Recharge Portal, I had been recharging my mobile online. On 9th June 2009, again, I had logged in to BSNL Online Recharge Portal for the purpose of recharging my mobile and made a payment of Rs.221/- for the same. The payment was successful and a cyber receipt was generated by me from my banker's site & my account was debited with the amount. However, after lapse of 48 hours, I could not get balance/value in my mobile. In the meantime, on the same day i.e. 9th June 2009, after lapse of 4-5 hours, when I could not got balance/value in my mobile I sent an e-mail message to BSNL ([protected]@bsnl.co.in) conveying the fact and with a request to do the needful, but the same is also unresponded till date. A copy of cyber receipt is attached

Right now my telephone is disconnected. I went to Jayanagar 4th block exchange by taking one day leave from my office and Informed Mr. Krishna about the same and he said; it got disconnected by mistake and will connect it back. He given his number which never attended/engaged. Unfortunately my phone is not connected till now and thereby broadband is also down.

I do not know how this can be resolved now. I do not have any pending bills; infact I paid additional amount for last month broadband bill which was not even generated by BSNL

I already spent a lots of time on this and it will be great if some one can address this issue.

Landline no. 26646963

As per my application, i got a BSNL Broadband Connection at my residence number[protected], in the second week of March 09.
Till now i have not been able to use this as an "error message 691" appears as i tend to login.
On my request, the password and login was reset seceral times by your personnel. How ever, the problem persists.

I had made several complaints with 12678 and the contract agent who has provided the support. There is no action so far . I am charged for the BSNL connection which i have never used.

Pls arrange to rectify this problem on priority.

Dear Sir,
i am using landline no.[protected] of bsnl from last 5 years but during last few days i have receved some nonsence calls from unknown number so kinly provide me the list of incoming and outgoing call list of my landline no.[protected] from date 28.05.2009 to 03.06.2009. Kindly help me to solve my family problem.


Thank you

complain for phone 2544625 made thru docket no 69145 dt 27th may09. No Response in this age of 3g tecnology.

The connection was disconnected on[protected]. Due to the non payement of the bill, the line was disconnected. We were out of station all this period so we was unable to pay the bill on time. Then we paid the bill on[protected]. They told us that landline will be reconnected soon. Unfortunately the landline is not yet connected. Please do the needful to connect the landline as soon as possible.

Thankingyou


Renuka Iyer

Hello this is Shantanu Mitra.Today when i tried to open a website I was redirected to a bsnl page which said that since you have exceeded your limit of 1 gb you have been redirected to this page.Please press ok to continue.I pressed ok and then I got the message happy browsing and i can do my browsing. This is not the first time that I got this message.I am getting this message too often.And not only that when I opened my account in bsnl using my portal id to check my usage in the months of may and june(unbilled) it gave me the message "sorry no records"

Sir,
i'v asked 4 d hello tune of paas aaya kyon 4m d movie agarr...so i sent a message in this regard to 56700...bt each time i send a msg i recieve another sms saying "no content available or invalid keyword"...Sir i'v tried it for several times from many days and many codes...pls help me out...
All these hello tunes codes available on the internet dont seem 2 work...pls chck them out n do respond by sending me a mail...

Sub: BSNL Land Line Disconnected/ Balance deposit not received/reg
Ref: Landline Phone No.[protected]


Around 5 months back, I have disconnected the landline of BSNL from my house.But till now, I haven't received my initial deposit amount from BSNL's end.

Kindly inform me the status of the same with necessary details.

If you dispatched the cheque, please inform me the Cheque & courier/post details.

Yours truly,

MOHAN V NAYAR
SREELAKSHMI
PALAPPARAMBU ROAD
PUNNACKAL
ELAMAKKARA-682026
ERNAKULAM

"MSG TO ALL PLEASE DONT USE ONLINE PAYMENT OF BSNL".

I used online payment option from BSNL portal for my prepaid Re-charge (validity) on 6th of June 2009 for Rs 552/-, the same was deducted from my ICICI account for which i had the transaction no.

I did not receive any update msg till date its been more than 4 days, i had lodged complaint in BSNL customer care complaint no KT[protected],

There is no response from BSNL neither from the customer care.

If this is the way of their business why do they provide online payment system? My validity has expired I am unable to make a call who is responsible for the act.

Sad part is we are not aware to whom we need to contact in such case

KINDLY REQUEST OTHERS NOT USE THE ONLINE FEEATURE OF BSNL

Sir,
I am a regular customer of BSNL EXCEL PREPAID service since last 05 & half years. Now, I am facing no network coverage since last 05 days. My Mobile no. is [protected] & I am residing in Hissar, Haryana ( Area – Urban Estate – II ). I am particularly facing this problem, though other people in my area having no problem of network coverage. I have tried myself to solve this problem ( going in SETTING menu -> PHONE SETTING -> NETWORK SELECTION -> MANUAL SELECTION -> BSNL SERVICE ), but the reply is NO ACCESS NETWORK COVERAGE. Also I have talked with customer care service, but no solution yet to be provided. Please do the needful soon, because I am facing lots of problem in my day to day life.

Thanks.

Akshaya Kumar Sahoo.

Sir, I have got a BSNL Broadband connection got a 750 unlimited plan.But since i have opted for the plan i am not able to use it i always get a low bandwidth and most of the time there is not connectivity at all.when ever i call up the BSNL office the concern person says the server is down.Sir, but i don't understand how can a Server be down always.I am paying 750 rupees +taxes monthly So at lest i should get the full usage and proper connectivity.But its been months there is not change.As Broadband consumer i pay the bill on time.But as a broadband service provider they should provide me a proper service.

sir I must know about how many calls has been made by my telepone BSNL landline everyday.
Is there any number to call and find out the no of calls has done upto or is there any mail checking is possible for that.

My Land line Phone no[protected] is not working

I requested bsnl through sms on 02 apr 2009 for activitation of caller tune as choosed by me. but instead of my choosed/requested caller tune, bsnl activated some other caller tune i.e. bsnl tune. However, i again requested to change it time and again but no action has been taken by bsnl. inspite of repeated requests no action to refund of caller tune rent has also been taken by bsnl. I also requested bsnl through sms on 01 may 2009 to unsubscribe caller tune played by them on my mobile, but result was zero and bsnl renewed said caller tune and charges rent regularly for their bsnl caller tune (instead of my selected caller tune which was selected by me on 02 Apr 2009). This shows that bsnl is only charges for their caller tune (i.e. their publicity stunt) for there advertisement from customers and not of choice of customers. written application dated 06 may 2009 to bsnl office udhampur was also given, but no action has been taken by them. On the entire time period (i.e. from 02 Apr 2009 to till date) i make 10 registered complaints to customer care officers, one written application to BSNL office Udhampur, 70 to 80 calls at customer cares and not a single response receive from BSNL. Call details, SMS & recordings between customer care officers and myself are also available with me. Now, after 16 may 2009 the bsnl caller tune has been stopped by them, but no refund has been paid to me.

The content of written application to bsnl office udhampur is appended below which is self explanatory
To
The Incharge, Prepaid Mobile complaint Section
BSNL Exchange, Udhampur
Subject: ACTIVATION OF CALLER TUNE ON MOBILE NO. [protected] UNDER JAMMU CIRCLE (J&K)
Respected Sir,
1. With due respect, few lines are appended below for your favourable consideration please :-
(a) That I requested for start of caller tune (Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….) on my Mobile No. [protected] on[protected] through SMS, and SMS content was “BT 251220”, but it is regretted to say that caller tune which was choosed by me has not been activated and some other i.e. your BSNL caller tune (i.e. your publicity stunt) has been activated. Moreover, Rs. 25/- (as stated by your online customer care officer) have been recovered from my pre-paid account on this account which is not justified.
(b) On the same day at around 12.48 PM and 8.03 PM respectively, I receive messages from BSNL in which first message content is “Your Registration Request Is Pending” & Second message content is “Thank you For using BSNL TUNES. Your registration is done successfully. This service would be auto renewed after 30 days”.
(c) After that I make several/regular requests/complains to your customer care officers for change of your BSNL caller tune which was not selected by me vide my above SMS at para-1(a) above. But it is sorry to say that your department has not taken any action on this account and “your BSNL tune” is being played regularly on my mobile instead of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” which was selected by me on[protected] through SMS.
(d) That I registered my 1st online complaint & complaint No. D[protected] on[protected].
(e) My 2nd Complaint registered on[protected] and complaint number is D[protected].
(f) My 3rd Complaint registered on[protected] and complaint number is D[protected] and on the same day the customer care officer says that your SMS sending way is wrong. He says send SMS as “Subscribe 251220” and receives response from BSNL through SMS as “No content Available”. But the message which was I sent on[protected] is not wrong because I receive the message from BSNL on 1-4-2009 how to send the message and the message content is “SMS key words to 56700.To Unsubscribe SMS Unsubscribe, to get BSNL tune codes sms LIST to set BSNL tune sms BT <BSNL TUNE CODE>.TC apply”.
(g) My 4th complaint registered on[protected] and complaint number is D[protected].
(h) My 5th complaint registered on[protected] and complaint number is D[protected].
(i) My 6th complaint registered on[protected] and complaint number is D[protected].
(j) My 7th complaint registered on[protected] and complaint number is D[protected].
(k) My 8th complaint registered on[protected] and complaint number is D[protected].


Contd…P/2…


- 2 -


(l) My 9th complaint registered on[protected] and complaint number is D[protected].
(m) My 10th complaint registered on 5-5-2009 and complaint number is E[protected].
(n) It is also to inform you that on my above quoted 7th complaint on[protected] your customer care officer assured me to solve my problem within 10 minutes, but there are hundreds of minutes have been elapsed but “your BSNL tune” is being played regularly on my mobile instead of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” which was selected by me on[protected] through SMS. Also on my above mentioned 8th complaint on[protected] your other customer care officer assured me to solve my problem within 24 hours as an emergency complaint, but no action has been taken by your staff/department, for which I think reputation of BSNL is being down graded as these problems are facing by your customers near about daily. I do not know that how your customer care officers are being committed fake commitments with the BSNL customers of J&K as well as other parts of India.
(o) I also applied for unsubscribe for your BSNL tune by SMS on 1-5-2009 but the same has not been stopped till date and your BSNL tune is being played as usual which is not justify. It is also submitted that the deduction of RS. 25/- has been made for Renewal of BSNL tune which has been requested by me to stop the same w.e.f. 1/5/2009.
(p) In the last we say that from BSNL services I did not received any response till date and now I want to get my money back in my cell phone account. Why my money is being used for playing the BSNL tune and why I pay for the BSNL tune which make BSNL advertisement to my callers. I want my song is activated for my callers, if you have, otherwise stop playing BSNL tune and stop deducting the money from my cell phone account.
(q) If you want to play the BSNL tune for your advertisement on my cell phone you are allowed to play it free of any cost.
2. In view of above and foregoing facts, I again request you to change “your BSNL tune” tune of song “Bula Do Bula Do Wo Bate Purani Jo Dil Ko Jalatey Rahe….” be played forthwith on my Mobile if you have otherwise stop playing BSNL tune. If you do not take any action I will take this case in ‘Consumer Court’. It is also to inform you that SMS & recording of talk between your customer care officers and undersigned in respect of my above complaints is held with my phone which can be produced in ‘Consumer Court’ as an evidence.
Thanking You.

(Kashish Kumar Gupta)
User of Mobile No. [protected]
R/O H. No. 111, W. No. 4
Mukher Ji Bazar,
Udhampur – 182101 (J&K).

Dated : 06 May 2009.

Copy to :- Telecom Minister, Delhi with reference to above
TRAI for info & n.a. please

News editors: Danik Jagran, State Times, Amar Ujala & Daily Excelsior for info.

Dear Sir / Madam

( My Phone Number #[protected]

We are facing this problem nowdays very frequently. and BSNL people are saying that the CABLE is not working. and due to this problem, our phone is dead very frequently. today I have again booked the compalint and the complaint # 76512 Dtd: 08/06/09. and also note that BSNL is also charges full amount in BILL.

We are really fed up with this problem and need urgent solution for this. and also want that BSNL should return the bill amount for those days where the phone is not working.

Thanking You,

This is with reference to the attached receipt of the bill payment done. Although we have timely made the payment our outgoing services is being discontinued since 1st of Apr 09.

This issue is being several times raised against your representative through telephone, and even though after continuous follow up of the same, till date out going services are not yet started. We have followed up even in Abad exchange and Porbandar exchanges on phone[protected] as well as on paper.

We had been suffered a lot by such type of inconveniency produced by BSNL. Hence under frustration we have decided to close the services from BSNL.
Please terminate this connection and we are not liable for paying any sort of hidden charges.

Regards,
Lataben J Dave