Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have applied for a connection on 18-April-2009. The telephone got installed on 25-June and it was told that the connection will be activated within 3 days. I have repeatedly called the office and things are not solved yet. Today when I called I got a response like "You should be at home from 10:00-17:00". Now my question is now a days is it possible for a telephone connection you will seat idle at home for the whole day. We are wroking in IT and always busy with so many activities and moreover pick the kids from School etc are there. There are many way to contact the customer set the schedule to visit the customer's site. It's something like taking a connection means we are bounded.

My Work order number is CIRNGG9-10229.

Please take the necessary step to resolve the issue.

Thanks and Regards

Munshi

Dear Sir,

Sub: Very Poor performance of EV-DO data card
Ref.: EV-DO card no 2004206 ESN no 0B243EFD
Sr.No.[protected]


With reference to the above I would like to put this matter in your kind consideration that I have purchased this EV-DO card vide receipt no 2264 dt[protected] from BSNL, Ashok Marg, Jaipur; in the name of Rajeev Mishra 74, Awadhpuri-I Mahesh Nagar, Jaipur (Rajasthan) – 302015 for Rs.4202/= (Four Thousand Two Hundred and Two only).

Since then I m very much disappointed because of following reasons:

1. The services is claimed as “High Speed Internet Service” (whole Jaipur/ Rajasthan), but at my place it has very poor speed i.e. 0 bytes/ sec to 10-15 KB/ sec while at some other places viz. Nehru Bazar, Ajmer Road, it works better. When I talked to Technical people of BSNL regarding this problem they admitted the “Weak WLL signal” problem at Mahesh Nagar because of non availability of BSL tower. I normally received no signal or 1-2 candle WLL signal over my EV-DO card at Mahesh Nagar. This causes poor performance of EV-DO Internet Card.

2. BSNL don’t have customer support services (call centre) for EV-DO card to sort out problems over telephone. Each time if any problem we face, we have to go to CSC (customer support centre) at Ashok Marg or Bajaj Nagar.

3. Billing is regularly done as I took this card on rent i.e. they r charging rent for this card while I have purchased the same. Each time I have to make correct this bill from BSNL office, Ashok Marg, Jaipur.

My question is when Mahesh Nagar don’t have BSL tower for required WLL signal for EV-DO card, then why BSNL sold me that card for the services that they can’t rendered me at Mahesh Nagar. They should black list those areas where required WLL signal is not available due to Technical reasons.

Secondly we have no option either to transfer this EV-DO card to other needy people or return to BSNL.

This is the clear case of negligence of services at the part of BSNL. They should either allow me to transfer to other person or take return of that.

I requested you to please see the matter as I m paying bills regularly without using of that EV-DO card.

Thanking You.

Regards,

Rajeev Mishra
74, Awadhpuri-I, Mahesh Nagar,
Jaipur - 302015

sir,
I am having mobile holding no [protected] against BSNL post paid scheme. Today i received message of thanks from bsnl informing that i have downloaded bsnl tune and that Rs12 shall be charged in my account. There was another message of thanks that i will be charged Rs25 as monthly subsciption. Both the messages was send by bsnl no +56700. Immediately i reverted against both the messages, and informed the messaging sent nos that i have not downloaded any tune nor i accept the payment that is been charged as Rs12 plus Rs25. Against my message to +56700 it has been informed that my message is invalid and further in the message it has been informed as to how one can download other tunes, but no where it informs as to how the RGT tune can be cancelled. The method adopted by bsnl against acceptance of RBT tunes is dishartnening as well as humulating. How any one can accept only one way without any turn around.i strongly condem the method addopted by BSNL towards charging for RBT tunes which i have not asked for, but might have accepted the way that has been sent by BSNL in any form while answering the call or ringining any number, Hence kindly accept my complaint for the wrong way BSNL is charging for RBT tunes, also there should be way to cancell the above acceptance if it has been accepted unknowingly. No one will accept such ill method adopted by BSNL.

We are having the Broadband Service on our office no.[protected] From BSNL, but unable to access the internet since 08.05.2009. We have registered our complaint several times to the local office of BSNL India ( Bagbazar Telephone Exchange - Kolkata ). Complaint Docket Nos. & Dates are Given Bellow -
W-0509 Dt. 14.05.2009
W-3603 Dt. 18.05.2009
X-2852 Dt. 27.05.2009
Also visited personally & talked several times over phone with the concern person Mr.S.K.Roy ([protected]). But No solution has been provided to us, till date, though we are paying the rental on regular basis.

Debansu Banerjee
For V-TECH WORKS PVT. LTD.

From:-
Fernandes Anthony.
S-2, Maria Julia Complex B-2,
Fatorda Margao,
Salcette Goa. 403602.
Telephone No- 2749750
UNIQUE ID:[protected].

To,
The Chief Officer,
Telephone Exchange Building,
Margao Goa-403601



I have an unlimited broadband connection to the above mentioned Phone line for the past 4 Years. Since from last year, whenever I connect to the internet, Hardly my internet connection is working for 10 minutes after connecting to broadband and after some time it automatically gets disconnected for no reason and their after it says “ Page cannot be displayed and Finding site” I am not getting broadband connection as it is showing. The ADSL link light keeps blinking instead of being stable. This happens every time I connect to the internet.

Last more than one year now, my complaints to the concerned people seem to have fallen on deaf ears. The Broadband connection provided to me hardly works 4-5 days a month. Before writing this complaint, frankly speaking I am waiting for response from the department for a formal complaint made some 5 days ago in Fatorda Exchange which he is mentioning to my wife that it is Computer’s error. I believe this department (Broadband Services) has been created by the government to loot customers without providing any services. As we are paying the Bills regularly of Rs.1000 and above monthly which is a very high Amount.Grateful if message is conveyed to the concerned and re-addressed properly?

My download speed has decreased considerably. I'm getting only 5kbps.can u imagine being a broadband line? Broad band and this speed? Pls. help me to get rid of this problem
Conclusion
In the light of above please tell me WHOM SHOULD I CONTACT NOBODY IS RESPONDING ME I AM WASTING MY TIME, MONEY AND ENERGY AND ALSO GETTING MENTALLY STRESSED BECAUSE OF ALL THIS PASS ON ACTIVITIES. And now if I am not having any broadband connection than why the hell should I pay the bill? IF I AM GETTING SUCH POOR SERVICES AND MANAGEMENT so it is better that you disconnect my broadband connection.

From.
Fernandes Anthony.

i am bsnl costomer from last 5 year having cell one no.[protected]. but last month on 20.06.2009. my subject cell incoming & outgoing service has barred.without any reason. i have reveived bill on 29.06.09 amt rs.1182/- and last date of payment 04.07.2009. please activate my service as soon as possible. and reason for payment how can i communicate without my service. i have no any other cell no.accept above.

I have a coonection of BSNL HOME UL 750 which speed is 32 to 35 KB/S BUT My friend has PLAN 250 who gets speed 150 to 200KB/S. Why BSNL is make such a frame so that unlimited users could not get download more data but limited plan user can get more download after giving extra prices for that. It is completely BSNL policy which is not good as compared to present communications age.

Dear Sir/Madam,
I am using bsnl connection for past 6 month. Recently i shifted my house from vijaynagar to RPC layout. I have given application for transfer on 6th july at vijaynagar bsnl office. but still now i did got any reply from any of the office. when i queried with vijaynagar office, they told that the order has been transfered to RPC layout bsnl office. when i queried there, they told it is shifted to chandra layout bsnl office. After all these transfers which took a month, finally when i queried with chandra layout bsnl office they told we dont have any line for you. so you a have to wait untill any of the previous connection is withdrawn.
i dont think any of them going to withdraw a bsnl connection.
i am in dilamo whether to keep bsnl or not?
could please help in resolving this ?

Thanks and Regards
Avinash

rspeceted sir,
my mobile no is [protected] this belong to mp circle i buy this sim card mainly friends and family services under this i have activated only one no that STD no[protected] kalyan Maharashtra circle land line number since 4 months back but for better services kalyan bsnl has change their series and previous no i.e[protected] has been changed to[protected] so i want to change to new no because due to internal shifting previous no is does not exist i talk with your many executive they told to go near bsnl office and give application i went to bsnl kalyan office they refused to take request for two reason first sim card belong to mp circle and second the problem of mobile they told call to customer service on 18th June 2009 one of executive taken my request but till today i.e after 15 days i have not got any call from bsnl sir i have hope from you for changing my no for friends and family whats the customer mistake if bsnl change the their numbers if bsnl promise they will give service of friends and family they should keep promise not to tell terms and condition its bsnl internal problem customer should not suffer at any cost


alternate contact no [protected]

My landline no.[protected] is not working from last 3 month and i m paying the bill without using it.I have already given the complaint verbally .please take the necessory action as soon as possible. I shall be very thnakful .
Raghbir singh, Bank Enclave
223 Near Green Model Town
Jalnadhar, 144001

With due respect and humble submissom my earnest request are here by given that I, Sankar Kumar Patra, a customer of BSNL Mobile Service. I recharge plan of Rs. 75 on 26th June 2009 to access BSNL GPRS for 7 days, but till now I can't access this service although my all terms & conditions are Ok! I can't but help by asking BSNL Customer Care service to access the service for many times. Also thay are giving many excuse like lunching 3G Service, Location Problem, Technical fault etc. Though my location is very near about Kolkata.

I shall greatfull if I get a positive responce.

Thanking You,

Hi,

I am a resident of Nandini Layout, Bangalore. We have a BSNL landline and below mentioned is my landline number.
My landline has been dead since 24th June and is even now.
I had raised a ticket (docket 2400) on 26th June => No response yet
Again raised a ticket today (docket 2485) => Still the phone is lying dead.

This is the second time Yeshwanthpur BSNL being quite careless. Couple of months back Same landline was dead for almost 2weeks.

Landline number[protected]
Yeshwanthpur Extension

Hope I don't see this happening again and again, and provide BSNL customers a better service of what they been chardged.

Regards
kirAn

Dear Sir,

With reference to the above, I have applied the above Bfone & Broad Band connection on 29.04.2009 vide your Request Ref.91263436; AN92270532/dt.29.04.09. I am residing at Madipakkam near keelkattalai area, After applied this connection, I have make so many calls and personal visit to your customer care centre at madipakkam & Keelkattalai Exchanges and complained about non receipt of erection of BSNL BFONE CUM BROADBAND connection. Inspite of my repeated reminders and telecons made to your BSNL people and AE & DE level people for the concerned exchanges, Till date, I did't get any proper response from your end. Last week 25.06.09 I have visited madipakkam customer care centre and gave a complaint about this issue. They ask me to contact your Mr. Sundaraman, DE/ Keelkattalai Exchange / Mr. Achuthan-AE. I spoked to them on the same day itself. Mr. Sundaraman promised me to give the connection before 29.06.09. Today, morning also I have spoken to him. He said, he is in delhi. He ask me to contact Mr. Achuthan. I was tried so many times, but no reply. In this aspect, It is overthan 60days has been passed from the date of my application receipt. But, so far you people are very irresponsible to give me a feedback about the BFONE CUM BROADBAND connection. I have seen your so many advertisement in paper, television and thro' bsnl camps near my area. In that, it is mentioned whenever apply for the above service connection. Immediately can get the connection within a week's time. But, in my case, it was fully 2 months has been passed. but no RESPONSE from BSNL. Is this is the way to have a relationship your customer?. If you are not able to service to the customer means, we don't mind to go with other private party services. This is a bitter experience with your concern which i got for the above matter. Please try to respond customer !. Customer is valuable which you don't know or not?.

For the above I need your immediate reply whether can you able to give me the above service connection or not?. If yes, please mention when you can able to serve me better!, Based on that, I will look for some better alternate source. For your information, I am long term customer in cell one mobile postpaid connection No.[protected].

Expecting your earlier reply in this regard.

Regards,

S. Raghavan.
Customer.
Plot No.C, Flat No.F-2, 1st Floor,
Shanmuga Apartments,
Thirumurugan 2nd Street,
Back to Madurakali Nagar,
Madiapakkam,
Chennai - 600 091.

I have purchased the NIC device from BSNL to have the facility of wireless internet.
But in my place that is Chainpal, in Talcher the signal strength for internet is very low.
So, the pages are expiring before opening.
I went to the office the next day I purchased the device for Rs.3438.00 to return or replace or convert my wireless to broadband scheme, but they did not listen.
Even they told that once you purchased it, means its yours, there is no warranty provided for this device.

Now, I don't have any other option, I am using the internet in a very slow rate where as the maximum utilizable capacity of the internet in wirless form provided by bsnl is around 230.4 kbps.

What should I do?

Sir,
I was a candidate of the Junior Telecom Officer( telecom) conducted by BSNL on[protected].My exam center was St. Marys exam center was St. Marys Higher Secondary School, Pattom, Trivandrum, Kerala. I did not get permission to use calculator. While writing the exam, there was an announcement saying that Fx 100 SERIES calculators can be used.But the invigilator did not give me permission for using my Fx 100 calculator. After the exam i came to know that in most of the other examination centre, candidates used their fx series scientific calculator.I think there should always difference between the one who use calculator and the one who without using the same.Candidates with calculator can attend more questions.There is no justice in this. Hope that you should consider my complaint

Thanking you
Yours truely
Jini P.G

I have land line phone which is often repairing because more than 100 mtrs the wire is coming in post. When any high transport cross or heavy raining the line is disconnecting. This is happening often. When i ask lineman who is come for repair who is telling that the wires are very weak so will have to transfer the cable(but last 5 years still not changed). At present i am working in maldives and very diffcult to contact my families. When i spoke regarding to mannargudi customer care centre- no response. Will consider my compaint to dig and lay new cable?


thanks/regards
v.kaliyaperumal
maldives

Name : Vaibhav Manoj Upadhyay

Address : A-3, Amidhara Duplex, B/H Makarpura S.T. Depo,
Near Shridhar Park Soc., Makarpura, Vadodara

BSNL employee hang the landline cable at my house ( Address Mentioned Above ). We are facing contionus problem for last nine month. I am not a customer of BSNL and the cable is for somebody else house. This cable is a big obstacle to enter in house.

I request BSNL Baroda to solve the problem urgently.

Thanks,

Vaibhav Upadhyay

Sir,
I am your broad band service holder under the home plan-250 since the service has introduced in Chirkunda circle. At the time of its introduction your committed offer was to provide us maximum 2 Mbps speed in downloading pages from the site. Unfortunately I never got your offered speed from the date of installation of modem by you or enhancing the speed of broad brand thereby. Till date it is found downloading speed use to gone up maximum 100/200Kbps which not only caused too much time taking but very frustrating. For your kind information whenever I had a scope to visit a site through BSNL Broad Band service in some remotest area in Bihar or Jharkhand observed same service provider given more faster speed than you under home plan-250 or125. Secondly the stability of linking for internet connection, frequent interruption in connecting the net or the middle of surfing is common phenomena. Unexpectedly Link cut/failure is a regular feature of broad band service in my connectivity. Sir, I never got a complete month smoothly hassle free service of your broad band rather getting 15/20 days service by the cost of full month rent. Beside this frequent land line connection failure is another story. I always brought this recurring problem to you over telephone but till awaited a permanent solution. It is not the problem of distance, though my house is less than a kilometer from your service station and which should not be barrier of giving smooth/hassle free connectivity. Please avoid lame excuse to lay man like me who is really unaware of your technical know how and of course not the matter of my concern instead of getting best service as a customer right.
Sir, my humble submission is to you when every service provider is trying to do the best for their customer at customer’s cost then why I am depriving since long by you to get the best service at my cost? Though it is common men experience any complain to BSNL is only waste of time. Now it is your term to prove wrong or concrete their bad experience.
Hope this time I shall get your quick response by best result.

Thanking you,



Yours faithfully
PRASNATA KUMAR ROY
CHIRKUNDA GOSWAMI PARA
PO-CHIRKUNDA DHANBAD
TEL.NO-272833

HIi,
I am using a BSNL broad band connection, my plan is 750 unlimited+...My complaint is that, the download speed I am getting is just 10-15 kbps at an average and maximum 30 kbps speed, which is quiet bad and the BSNL officials said, I will get only these much of download speed for these particular plan.
Anyway, I am not satisfied with the speed they are providing, kindly take actions on it.My location is Hubli.(Karnataka)

to stop hindu devotional service from mobile no.[protected].