Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Phone is dead since 24th June09. I have made a complin on 198 and doket number is 63024. Also inform to respective area supervisor. But no response even after several folloups. Bills are submiited regulary without any delay.
As no respnose from supervisor end i made a call at DGM udaipur office and also inform them personally. But still phone is not working.
Please let me know what i have to in this case.

I have bought HUAWEI EC325 CDMA data card NIC(USB) CARD in the first week of march 2009. Firstly, browsing speed 1 to 1.5 kbs and downloading speed is same. Manytimes speed comes down to bytes per second.

The ring tone of my telephone no. 2768301 installed in Chiranjeev Vihar Ghaziabad often goes off. As a result persons calling me cannot make contact with me, although they hear the tone but my phone remains silent. Yesterday again the ring tone became silent. Further for making complaint at 198, the number gets discoinnected when I reach the last stage of dialling the number pertaining to the complaint. Yeserday I tried three times but I am not sure whether complaint has been lodged or not. The telephone authoirities are requested to pay attention and firstly get the complaint attended and secondly remove the fault permnanatly. I do not know why it is happening with my phone repeatedly during the recent past.

I have subscribed the BSNL GPRS service by sending sms. It was activated and i got all the settings for MMS, GPRS, WAP. But it rock for 10 min. After that I was unable to connect to internet on my phone and laptop too.

What kind of hellish services are provided by Govt. Division.

Mail System Error - Returned Mail
Since[protected] it is observed that certain e-mails have been bounced back by Post Maste / BSNL stating "The user(s) account is temporarily over quota"with an advice "Please replyto<[protected]@bsnl.co.in>
if you feel this message to be in error".

But whenever the said post master is contacted even through different internets by e-mails for clarifications, the mails bounced back could not be delivered……… Hence it appears that 'Post Master / BSNL' is invisible and no help can be expected from him.

On 1st July'09 position stands same. E-mail addressed to DDGPG bounced back with same remarks on 01.07.09. Surprisingly DDGPG replied to me on the bounced letter on the same day. For better appreciation and study of the issue both the copy of letters in question enclosed at attachment.

Hope BSNL will kindly instruct if any further action is required to be taken / complied by me. Necessary guide lines if any for sending e-mails may kindly be sent.

Chinmay Kar[protected]

Sir,
I live in our own house. The ownership technically is in the name of my daughter-in.-law who is abroad
at present and likely to be away for some more months. We have costructed anothere floor and want a separate Service Connection to that floor. When I tried to apply for the new connection, I was told that the application must be signed by the OWNER herself and I, her father-in-law and occupant of the house for the past ten years, can not sign on her behalf 'for' her. Is there such strict Rule that only the owner can apply, with her own signature, for a new connection to a new floor?
Yours faithfully,
m.v.subbarao

I Receive A BSNL Broadband Connection Before Month I Never Used it though The Used Meter Show 250 mb And Next Day 600 MB Of 1 GB SO, its Usage Counting Metre is So Fast And Speed is So Slow. And They Not Accept Cancellation Request. SO BE CAREFULL>>>>>

for the past 10 days i was going through a very serious prblm.As u know their were 5 lights in the bsnl modem, out of which the INTERNET light of my modem always blink at a very fast pace(even when the systm was idle) .
as i use HOME 500 C+, it cost me above the limit .
is sumbdy hacking my line or wht ?
plz reply soon.

I have applied for a connection on 18-April-2009. The telephone got installed on 25-June and it was told that the connection will be activated within 3 days. I have repeatedly called the office and things are not solved yet. Today when I called I got a response like "You should be at home from 10:00-17:00". Now my question is now a days is it possible for a telephone connection you will seat idle at home for the whole day. We are wroking in IT and always busy with so many activities and moreover pick the kids from School etc are there. There are many way to contact the customer set the schedule to visit the customer's site. It's something like taking a connection means we are bounded.

My Work order number is CIRNGG9-10229.

Please take the necessary step to resolve the issue.

Thanks and Regards

Munshi

Dear Sir,

Sub: Very Poor performance of EV-DO data card
Ref.: EV-DO card no 2004206 ESN no 0B243EFD
Sr.No.[protected]


With reference to the above I would like to put this matter in your kind consideration that I have purchased this EV-DO card vide receipt no 2264 dt[protected] from BSNL, Ashok Marg, Jaipur; in the name of Rajeev Mishra 74, Awadhpuri-I Mahesh Nagar, Jaipur (Rajasthan) – 302015 for Rs.4202/= (Four Thousand Two Hundred and Two only).

Since then I m very much disappointed because of following reasons:

1. The services is claimed as “High Speed Internet Service” (whole Jaipur/ Rajasthan), but at my place it has very poor speed i.e. 0 bytes/ sec to 10-15 KB/ sec while at some other places viz. Nehru Bazar, Ajmer Road, it works better. When I talked to Technical people of BSNL regarding this problem they admitted the “Weak WLL signal” problem at Mahesh Nagar because of non availability of BSL tower. I normally received no signal or 1-2 candle WLL signal over my EV-DO card at Mahesh Nagar. This causes poor performance of EV-DO Internet Card.

2. BSNL don’t have customer support services (call centre) for EV-DO card to sort out problems over telephone. Each time if any problem we face, we have to go to CSC (customer support centre) at Ashok Marg or Bajaj Nagar.

3. Billing is regularly done as I took this card on rent i.e. they r charging rent for this card while I have purchased the same. Each time I have to make correct this bill from BSNL office, Ashok Marg, Jaipur.

My question is when Mahesh Nagar don’t have BSL tower for required WLL signal for EV-DO card, then why BSNL sold me that card for the services that they can’t rendered me at Mahesh Nagar. They should black list those areas where required WLL signal is not available due to Technical reasons.

Secondly we have no option either to transfer this EV-DO card to other needy people or return to BSNL.

This is the clear case of negligence of services at the part of BSNL. They should either allow me to transfer to other person or take return of that.

I requested you to please see the matter as I m paying bills regularly without using of that EV-DO card.

Thanking You.

Regards,

Rajeev Mishra
74, Awadhpuri-I, Mahesh Nagar,
Jaipur - 302015

sir,
I am having mobile holding no [protected] against BSNL post paid scheme. Today i received message of thanks from bsnl informing that i have downloaded bsnl tune and that Rs12 shall be charged in my account. There was another message of thanks that i will be charged Rs25 as monthly subsciption. Both the messages was send by bsnl no +56700. Immediately i reverted against both the messages, and informed the messaging sent nos that i have not downloaded any tune nor i accept the payment that is been charged as Rs12 plus Rs25. Against my message to +56700 it has been informed that my message is invalid and further in the message it has been informed as to how one can download other tunes, but no where it informs as to how the RGT tune can be cancelled. The method adopted by bsnl against acceptance of RBT tunes is dishartnening as well as humulating. How any one can accept only one way without any turn around.i strongly condem the method addopted by BSNL towards charging for RBT tunes which i have not asked for, but might have accepted the way that has been sent by BSNL in any form while answering the call or ringining any number, Hence kindly accept my complaint for the wrong way BSNL is charging for RBT tunes, also there should be way to cancell the above acceptance if it has been accepted unknowingly. No one will accept such ill method adopted by BSNL.

We are having the Broadband Service on our office no.[protected] From BSNL, but unable to access the internet since 08.05.2009. We have registered our complaint several times to the local office of BSNL India ( Bagbazar Telephone Exchange - Kolkata ). Complaint Docket Nos. & Dates are Given Bellow -
W-0509 Dt. 14.05.2009
W-3603 Dt. 18.05.2009
X-2852 Dt. 27.05.2009
Also visited personally & talked several times over phone with the concern person Mr.S.K.Roy ([protected]). But No solution has been provided to us, till date, though we are paying the rental on regular basis.

Debansu Banerjee
For V-TECH WORKS PVT. LTD.

From:-
Fernandes Anthony.
S-2, Maria Julia Complex B-2,
Fatorda Margao,
Salcette Goa. 403602.
Telephone No- 2749750
UNIQUE ID:[protected].

To,
The Chief Officer,
Telephone Exchange Building,
Margao Goa-403601



I have an unlimited broadband connection to the above mentioned Phone line for the past 4 Years. Since from last year, whenever I connect to the internet, Hardly my internet connection is working for 10 minutes after connecting to broadband and after some time it automatically gets disconnected for no reason and their after it says “ Page cannot be displayed and Finding site” I am not getting broadband connection as it is showing. The ADSL link light keeps blinking instead of being stable. This happens every time I connect to the internet.

Last more than one year now, my complaints to the concerned people seem to have fallen on deaf ears. The Broadband connection provided to me hardly works 4-5 days a month. Before writing this complaint, frankly speaking I am waiting for response from the department for a formal complaint made some 5 days ago in Fatorda Exchange which he is mentioning to my wife that it is Computer’s error. I believe this department (Broadband Services) has been created by the government to loot customers without providing any services. As we are paying the Bills regularly of Rs.1000 and above monthly which is a very high Amount.Grateful if message is conveyed to the concerned and re-addressed properly?

My download speed has decreased considerably. I'm getting only 5kbps.can u imagine being a broadband line? Broad band and this speed? Pls. help me to get rid of this problem
Conclusion
In the light of above please tell me WHOM SHOULD I CONTACT NOBODY IS RESPONDING ME I AM WASTING MY TIME, MONEY AND ENERGY AND ALSO GETTING MENTALLY STRESSED BECAUSE OF ALL THIS PASS ON ACTIVITIES. And now if I am not having any broadband connection than why the hell should I pay the bill? IF I AM GETTING SUCH POOR SERVICES AND MANAGEMENT so it is better that you disconnect my broadband connection.

From.
Fernandes Anthony.

i am bsnl costomer from last 5 year having cell one no.[protected]. but last month on 20.06.2009. my subject cell incoming & outgoing service has barred.without any reason. i have reveived bill on 29.06.09 amt rs.1182/- and last date of payment 04.07.2009. please activate my service as soon as possible. and reason for payment how can i communicate without my service. i have no any other cell no.accept above.

I have a coonection of BSNL HOME UL 750 which speed is 32 to 35 KB/S BUT My friend has PLAN 250 who gets speed 150 to 200KB/S. Why BSNL is make such a frame so that unlimited users could not get download more data but limited plan user can get more download after giving extra prices for that. It is completely BSNL policy which is not good as compared to present communications age.

Dear Sir/Madam,
I am using bsnl connection for past 6 month. Recently i shifted my house from vijaynagar to RPC layout. I have given application for transfer on 6th july at vijaynagar bsnl office. but still now i did got any reply from any of the office. when i queried with vijaynagar office, they told that the order has been transfered to RPC layout bsnl office. when i queried there, they told it is shifted to chandra layout bsnl office. After all these transfers which took a month, finally when i queried with chandra layout bsnl office they told we dont have any line for you. so you a have to wait untill any of the previous connection is withdrawn.
i dont think any of them going to withdraw a bsnl connection.
i am in dilamo whether to keep bsnl or not?
could please help in resolving this ?

Thanks and Regards
Avinash

rspeceted sir,
my mobile no is [protected] this belong to mp circle i buy this sim card mainly friends and family services under this i have activated only one no that STD no[protected] kalyan Maharashtra circle land line number since 4 months back but for better services kalyan bsnl has change their series and previous no i.e[protected] has been changed to[protected] so i want to change to new no because due to internal shifting previous no is does not exist i talk with your many executive they told to go near bsnl office and give application i went to bsnl kalyan office they refused to take request for two reason first sim card belong to mp circle and second the problem of mobile they told call to customer service on 18th June 2009 one of executive taken my request but till today i.e after 15 days i have not got any call from bsnl sir i have hope from you for changing my no for friends and family whats the customer mistake if bsnl change the their numbers if bsnl promise they will give service of friends and family they should keep promise not to tell terms and condition its bsnl internal problem customer should not suffer at any cost


alternate contact no [protected]

My landline no.[protected] is not working from last 3 month and i m paying the bill without using it.I have already given the complaint verbally .please take the necessory action as soon as possible. I shall be very thnakful .
Raghbir singh, Bank Enclave
223 Near Green Model Town
Jalnadhar, 144001

With due respect and humble submissom my earnest request are here by given that I, Sankar Kumar Patra, a customer of BSNL Mobile Service. I recharge plan of Rs. 75 on 26th June 2009 to access BSNL GPRS for 7 days, but till now I can't access this service although my all terms & conditions are Ok! I can't but help by asking BSNL Customer Care service to access the service for many times. Also thay are giving many excuse like lunching 3G Service, Location Problem, Technical fault etc. Though my location is very near about Kolkata.

I shall greatfull if I get a positive responce.

Thanking You,

Hi,

I am a resident of Nandini Layout, Bangalore. We have a BSNL landline and below mentioned is my landline number.
My landline has been dead since 24th June and is even now.
I had raised a ticket (docket 2400) on 26th June => No response yet
Again raised a ticket today (docket 2485) => Still the phone is lying dead.

This is the second time Yeshwanthpur BSNL being quite careless. Couple of months back Same landline was dead for almost 2weeks.

Landline number[protected]
Yeshwanthpur Extension

Hope I don't see this happening again and again, and provide BSNL customers a better service of what they been chardged.

Regards
kirAn