Bharat Sanchar Nigam [BSNL] Complaints & Reviews

hi
my number is[protected]. i lodge complain 7 june 09 regarding poor conectivity and talephone dead Telephone has been dead complain number 0608/04. And again Service Type : General Complaints
Portal Request ID :[protected]. Request Status : Pending at OutDoor. Plz I am suffering flot.
I requested that I lodge my complain but still not in woek
Plz do something
Regards
Ajit kumar
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i am in cluding copy past of mail from bsnl ppl.:-
"[protected]@bsnl.co.in" to me
show details Jun 9

Dear AJIT

Thank you for using BSNL customer care portal. Your request for General Complaints has been updated by us.

The Request details are as follows :
User Name : AJIT
Service Type : General Complaints
Portal Request ID :[protected]
The Updation details are as follows :
Request Status : Pending at OutDoor
Remarks :

For any further information, you can mail at [protected]@BSNL.CO.IN

You can alternatively call at[protected]

Regards
BSNL Customer Care
http://portal.bsnl.in/bsnlcca/login.aspx

This is a system generated mail. Please do not reply.

Today i have made 3 calls to my fathers cell no.[protected], keeping [protected] along with my cell no. [protected], and the call is connected in my cell whereas the cell having the no.[protected] was not at all ringing or connected. Rupees one has been deducted for each call from my no.[protected] inspite of no connection to the other mobile. this has been going for the last three months that made me recharge often. I have made calls also to [protected], [protected], which have become waste.Corrective and preventive action must be immediately take apart from paying me back the amounts deducted so far and if not done at once that is 7 days from today i have no other option except to take up the matter with Appropriate forum. Also i tried to change my plan to 3* which is not getting materialised for the last 4 months and whenever talking to someone it often gets disconnected. Neither able to talk to the Customer care nor able to send SMS to 55365, as all are failed inspite of having a Balance of Rs.50/-. All the above problems have become a regular affair in BSNL, that it is only a cheating company in Cellular sector too apart from Land line and Broad Band Services.If all the above are not corrected, I will take up the matter with Appropriate Consumer Forum for claiming damages.


Thank You. Your Docket No is WEB/CO/93302291 dated
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My Landline and Internet is not working.
I had raised a complaint on 1st june and its still pending.
how many days will it take to solve?
Also my phone goes dead everyday and just works for 5 minutes(random) per day.
i am not able to log new complaint as your system says, already a complaint is there.
please let me know when will you be able to solve these issues ? will you be able to solve these ???

My Phone is dead almost everytime and some days its just working for 5 minutes and then its dead again.
is someone else using my number and making calls in that period ??
how many days will you keep my phone dead???
No response to my complaint till now.
can anyone of you please look into this mater?
I am requesting you... please look into this mater.
Here is the complaint details

Docket details

Telephone Number 28543587
Name BIBHU BIKASH MOHAPATRA
Docket Number 0609/16
Address 46 MANJUNATHA LAYOUT YAMUNA ROAD OPP BHABANI MUNNEKOLALA MARTHAHA
Status Under Process
The Complaint Booked On[protected] AT 20:58 HR is pending at Indoor .

Also lodged complaints in some other websites of BSNL. but no response.

I am Mr. P. Manna, a resident of salt lake city, kolkata. I work outstation and my father is retired. My father was approached by BSNL officials about 2 years back regarding establishment of a transmission tower on our terrace. As for the agreement they told him to sign on a temporary agreement and go ahead with the construction work for the base of the tower, which we had to provide them, so that the process can be streamlined. Unaware of...

My lanline phone number is[protected], my name was correctly spelled, but the bill for the month of June'09, it shows Wrong spelling.
name printed as SUBHDBRSTA SARKAR, when correct spelling is SUBHABRATA SARKAR.
kindly do the needful.

Regards,
Subhabrata
M-[protected]
[protected]@hotmail.com

sir i want to check the detailed summary of my bill on my E mail id provided, , coz i think i am receiving a hube bill. ph number[protected] Jodhpur(Rajasthan)

I have applied for a new telephone connection in my home located at Shalimar Garden Extn._II, Sahibabad, U.P. on 9/04/09, I got UID No.UPWGZB[protected]. Despite of repeated visits to their main office at Apsara Border and local office at Rajinder Nagar I didn't get my telephone connection. It is almost 2 and half months have passed. Whenever I I visit the Rajinder Nagar office the SDO should not be available. Last week I have waited there almost 4 hours to meet any of the office bearers; but nobody came to the office till 12.00 pm. Where should I knock for getting a simple basic landline phone at my residence?

Anybody help me out getting any other pvt landline operators no. in my locality.

Hi all,

I am sunil from Bangalore and my adress is
10/1, 1st A main road, 8th Cross,
Gururaja layout,
Doddanekundhi, Marathalli Post.
Bangalore: 560037

We have a BSNL DLC equipment in my area which has a capacity of 600 connections which is a part of KR.Puram exchange, unfortunatly since this one is a small mini exchange no BSNL officers are bothered to look at this exchange, this exchanges UPS has gone bad months ago there is power backup for this exchange, if the power goes off in my area then my phone broad band service everything goes offline, How can BSNL be no negligent when the telecom market is so much heated up with compitation, will BSNL survive the private competation, I guess this is why BSNL has not leased the 3G spectrum to private players being scared of competition, I guess they would grant 3G license to other player once their Invested money recovers, which I dont think its possible.

I observe that there is a clear discrepancy in usage and billing. The people who answer the calls do not come up with proper answer. Instead they talk like sales personnel. I wish to add here that it should be clearly mentioned in the bill as to how much is free for every month and how much has been used and the charges thereto. If this is not done, there can be a lot of confusions and controversies, .

I am a BSNL (cellone) Prepaid customer of Kanpur (Uttar Pradesh) presently in roaming in Mumbai (Maharashtra) under Dolphin network. Since 14-06-09 there has been no outgoing call from my cell phone([protected]). Despite of registering complain with Dolphin customer care and BSNL care twice there has been no response from them. Most pathateic thing is that neither BSNL nor Dolphin(MTNL) customer care take responsiblity for this and they just blame each other for technical problem at others end. Please suggest which network is responsible for the this or even for knowing this shall I file application under right to information act. Hope my complain gets adressed through this forum.

Hello,

My phone number is 28531809, I stay in Doddenekkundi, Marathalli. and i have complained more than 15- 20 times about this issue about the USP Battery. When there is power cut the phone will be dead and it will never come back automatically as soon as the powercome back. I am paying 1000 rs montly to BSNL and they are not changing the battery of the USP . I don't know whom to contact for this,
This is such a bad service i am getting from BSNL, they believe that they have government job so even if they don't work they will get the salary for not doing anything. I don't know when the thing will change for people who work for government organisation. BSNL is the first to start all the service now they are lacking behind the many phone subscriber because of there lazy employee and pathetic service.

Can someone address to this issue...

Manish

Respected Sirs,

Please let me know what else a customer should do to get a dead phone working?[protected] and[protected]

I had been visiting your honorable officials at the Jayanagar telephone exchange for the past 5months to complain about two landline connections[protected] and[protected] that are dead from last year(read December 2008). Please keep in mind that one of them is a Doctor's who unfortunately gave the number to her patients. Her phone had complains from the second week itself.

I had been there several times to complain about this and they have their preset reply "Sir they are on their way...", "Oh your phone is still not working?!!!" "I will take care of it right away. I'm not like him". And they keep taking some printouts in front of me and will write down the numbers on it.

I had registered the phone complaint online too and when I informed them they say "Who has the time to go and check that? You should come here and inform us" Pity that this is happening in the IT Hub.

Once they even asked me to go to the Accounts Managers office, some 3 kms away, to meet an official at her desk to change the phone status after paying the bill at the customer service centre. Heights of computerization !!!.

I had asked them for the India one plan and it hasn’t been changed either and I didn’t even get the bills now.

It's even more painful because for all the these months even while the phones were dead we still have to pay the rent else BSNL is very quick to set the status 'DNP' and they say they won't touch it unless the status is changed. It's understandable. I paid Rs.453 even without making a single call in January and February. I don’t think the plan has been changed either. They had promised me that it will be reflected in the new bill.
After all this and reaching office late, one is not sure whether it will be taken care of.

Kindly do the needful

stop the service of 57333001 in my mobile no - [protected]

I have not recieved any telephone bill for my tel. no:[protected] till date, instead I was infomed through telephone to pay an amount of Rs. 2394/=, which I did .Now I want get duplicate bill through my e-mail for this, so that I can know the details for which I have paid this amount, thankyou.

i recharged my mobile with 230/- rupee ofgprs pack in which surfing is free yet they detect my balance of 47 rupee without any information. and i made call to their cce they all given me different excuse and always used to said that we are not resposible for it. and when i went to bsnl office they are also making excuse and not giving me any satisfactory reply still while two weks has been over but the has not been solved by them.

I have landline connection and my phone no.is [protected] at peravoor exchange.This no is not working for the last two weeks.ihave complained by phon in peravoor bsnl office, but still it is not corrected.so, kindly your immediate attention required to repair the above no
.

yours sincerely,

George nadakkal.

I AM HAVING LAND LINE NO:[protected] and a broadband connectivity taken in June, 2009.

In the pretext of doing underground cabling & for smooth Broadband connectivity, cabling is done in a disturbing manner (cabling joint box is not well fixed and is hanging in front of my front wallside., cabling not done on a straight line from public road/just about 6 inches deep in the soil etc., No earmarking done so as to locate the underground cabling leading to disturbances for our agricultural activity in our land fearing breakage of the line. Since no earmarking is given to distinguish the undergroung cabling, we had to pull it up from one side and keep it atop the surface while ploughing the land for farm activity and the line got broke on 11/06/2009 . Complaint was registered in person at Kolenchery Exchange on 12/06/09 at 10 am and one lineman came to the site and gone without repairing the cable. He advised to deposit the repair charges Ist to the Exchange, which is the point of dispute now. Since the cabling is done wrongly even disturbing our farming activity and not as per the BSNL guidelines, it should be duty of the BSNL to replace/repair the cabling without any billing to the consumer. Now the phone is working due to our joining the cables manually by ourselves, which may not last for long.
Hope the problem will be attended to our satisfaction at the earliest.

Hi,

Today morning a sales representative came offering - BSNL 2Mbps upgrade package to my house. He introduced himself as BSNL technician with his ID (Name: A.S.Rajanna, ID:IT00173) and spoke on a lucrative offer - new plan, cordless phone, 2mbps line, no rental for 6 months, data card, free printer - all in Rs3000/- activation charge.

He also had a BSNL receipt book of residency road address. As he stressed on taking the payment only in cash, it became suspicious. As we started questioning more, he made a quick exit.

It suggests a case of fraud.

I hereby submit this in hope BSNL/Police may take some action to prevent such incidents. BSNL will definitely not be responsible for this. But if someone misuses his official credentials for fraud, that goes as a responsibility to BSNL to prevent the misuse.

Regards,
Surojit

Sir,
i have a nokia 6030 model& my phone number is [protected]. i have activated bsnl gprs( orissa circle) since last 15 days& was able to browse book mark sites through my phone. But since last 2 days ie from 11.06.2009, when connecting to google site, the G mark appears on my mobile, but no loading google/ other bookmark site occurs in my mobile. i have already activated gprs rs 99/ card. so please look into the matter & make me able to browse the sites.
yours faithfilly
kartik sahu.

I have a broadband 500 plan. Whenever i connect to the internet, after some time it automatically gets disconnected for no reason. The ADSL link light keeps blinking instead of being stable. This happens every time I connect to the internet. I have had this problem earlier, but this time no one has turned up for solving it. I always loose important data due to this and the downloads stop due to regular disconnecting. Please solve this problem at the earliest.