Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir/mam,
i m jatin gautam from panchkula. I m using bsnl prepaid mobile connection, i m sorry to say but i am not satisfy with your services that you are prevailing to yours customers. the sector i.e 25 sector, panchkula in which i am living, network problem remain everytime. i cant understand whts the problem in this, even when power cut took place in our locality our network also go. whats the link with electricity in that case. from last 2 weeks it is now 2 much, there is a bsnl tower in our sector but not working, we are facing roaming while we are in punjab region. we go in bsnl exchange to file a complaint also and asked them for the solution of this problem but they said to us, "if network is not coming than switch of[censored]r mobile phones what we can do" .Is this is the way of saying to your customers. we are harrasing from your services.
sir/mam i m really very much obliged to you if you do some action and solve this problem as soon as possible. on the behalf of whole your customers(in this sector)i m requesting you. i hope again you will provide us better services now and in future also, and help us.

thanking you.
jatin gautam
sector-25
panchkula

respected sir

i have mobile bsnl cellone and my number is [protected] but i receive messages in my phone
message is thanks you for continuing VALUE PACk. you have been renewed and RS. 49 has been deducted from your balance. to deactivate call 1255530 sender 12555049. i call this no. but not return my Rs. 49. and i have not use in Value pack.
i therefore requested you to please see to my matter this is case.
thanking your
sincerely
[protected]

Sub: Non- Receipt of Telephone Bill in respect of Tele No: 282535 in the name of
Shri. Kurupath Rajendran, Venu Vihar, Thiruvilwamala..


Dear Sir,

For the last 3 – 4 months we are not receiving the Telephone bills for example, we did not receive the bill due for January’09 as well for May’09. When contacted on phone we were informed that the same has been sent as usual, for your information when I enquired in the Post Office about the latest Bill, I could see almost 8- 10 persons complaining of non-receipt of the current Bill.

You will appreciate that at the fag end of the life, one has to travel all the way to Chelakkara or Wadakkanchery to make the payment.

In view of the foregoing, I hope that you will take appropriate action so that we may not face such difficulties in future.

Thanking you,


Yours faithfully,



(K K KUTTY )
Father of Kurupath Rajendran.

Sir/ Madam,

I have one BSNL line number[protected] Tingre Nge, dhanori pune 15 ), My number is not working since 25 days and we continously compalining for the same but still there is no response and the executives who are there in Yerwada office they don't have manners to speak to the customer, some peoples are so arugent that they think they are the owner of the company they never listen to customers.

I'll never pay the rental this time because i m not able to use your service when i need that on urgent bases.

I hope this mail will go to the rite person he/ she will understand out problem and will take necessary action on priority.

Please let us know if BSNL is able to provide service or not because this is not the first time we are facing this problem, frequently this is happening.

Thanks & Regards

Yashwant Balaji More
Sr. no 31, Dhanori,
Tingre Nagar
Pune 411015

I typed my given user name and password in bsnl web but they show invalid user name or password then how to find my usage details

Noisy Land line telephone

My problem is pending with the Neelankarai Telephone exchange for a long time. We live in independent house and use parallel telephones for the first floor and the ground floor. Some time back I went to the exchange personally and met the concerned officer and requested him to enable caller id facility. The caller id was given after two visits and calls on telephones after a week.
Now my problem is as soon as I connect the telephone there is ear damaging noise on the phone and neither we could speak or hear what others say. We did not have any problem before the caller id was given, though we were using parallel phones.
This problem was reported few months before and till to day nothing fruitful has been done by the department. The way they handled the complaint was even the most man of PATIENCE could be irritated to the core.
1. First they came and attended saying that out side they checked the entry point and said their side had no problem .It is only the internal cabling.
2. They started to check the internal wiring by opening all the boxes and could not find anything wrong.(Damaged my costly fittings of wall sockets due to untrained unskilled work men.)Some of them sent were cable duct diggers.)
3. They said there could be a problem in the pillar and then went off.
4. They bring in new instruments and check that nothing is wrong with our instruments.
5. They bring different men again and again open up the boxes and check the same way..!(More damages)We were constantly disturbed.
6. If they come and even if they are not able to solve the problem the docket will be closed. Again I complain then a new docket is given and new people like helpers are sent and same routine unwanted work is done..Wasting time and our peace living.
I request the concerned officers at higher level to look into my problem and redress my grievance.If the readers have any suggestions kindly send the same to my email id. [protected]@yahoo.com

sir,

my name is manoj.i already buy ur evdo product, my native place is in kottiyam[kollam district], i cant able to browse through evdo. some times it shows evdo signal.at that time browsing speed is good.our nearest tower location place is in kottiyam.alredy evdo facility is available in that tower, but i didnt get any signal.kindly check and do the needful, username:[protected]


manoj

The telephone cable is cut from 3 days. Complaints lodged several times but not attended. we are in tourism area and our business is being affected very badly.

Jeevan Ayurvedic Beach Resort
Light House Beach
Kovalam
tel: 2480662, 2483062

Respected Sir/Madam,

Herewith I am attaching one screen shot of my broadband usage report, which I taken from
"http://www.data.bsnl.in". Actually the problem is, on 11th may 2009 I switched on my modem at 11:52:10 PM and disconnected on 06:52:23 AM of 12th May 2009 (Next day morning). But I started my downloading only after 02:00:00AM of 12th May 2009 and in meanwhile whole those downloads are happened in my free downloading time only (02:00:00AM to 08:00:00 AM). Now in my usage report it is showing that 'Chargeable Units(MB) Excluding Night Unlimited' for the above mentioned time period is 1883463 KB (1893.32 MB). How it can be possible, I made those downloads in my free downloading time only. So please deduct those 1883463 KB (1893.32 MB) from my chargeable units. Please do the needful as fast as you can.

i want to close the service of caller tune on my mobile. my mobile number is [protected].

Dear Sir,

I have network problem to my mobile no. [protected]. While taking to call my connection disconnects and same problem is in both incoming and outgoing call . kindly look forward this matter and urgently solve my problem

I HAVE GET THE NEW CONNECTION LAND LINE NO.22600277 BUT BSNL DEPORTMENT DOES NOT GIVEN CONSUMER ID NO. SO I WANT URGENTLY ID NO. PLEASE...

Dear Sir,
Abhi latest me BSNL landline ki online payment suvidha shuru hui hai.
Credit Card se bhi kar sakte hai. Aisa Customer Care Wale Jawab Dete hai.
Site par register hua. Login kiya. Aur Jab Landline Payment ke window par click kiya to logout ho gaya. Aur Jawab Ye aya. Ki " YOUR SESSION HAS EXPIRED" please login again.
Khub try kiya par success nahi mili.
Isko BSNL ke Jawabdar Logo tak baat pahuchaye

sir,
broadband account management site could not be opened from last one day.. please look into the matter..

R/S,
I want to state that since I got the BSNL landline installed in my shop, I had been facing problems such as getting wrong bills, getting bills even when the phone dead for the whole month.Finally I decided to get it disconnected.After more than a year, the phone was disconnected but inspite of clearing all my dues I was refunded only Rs.731/-. dated march 7, 2009.
MY BSNL file no is 10489, telephone no. 256576, consumer no.97040298.
kindly help.

Sir,
with due respect, I am a BSNL landline and Brodband user.But maximum time both the telephone and brodband is not working properly.I have complained about this several times to the SDO, JTO and also at the exchange.But there is no result.
So, I would request you to kindly solve this problem for which i shall remain greatful to you.

Basanti Rath
Nirakarpur, Khurda(orissa)
Telefax- [protected]
M-[protected], [protected]

Hi,

I have dialed 1500,[protected] and other toll free numbers. As we all know these numbers will have IVRS first, this will ask us select the options like 1 or 2 ...9 . When i press the option i am interested, its not recognizing. Is this something related to telephone line or phone.. ???/


Please help/suggest.

Regards,
Naveen

I’m really sad to bring to the notice about the bad service given by the so called representatives of BSNL for broadband facility.

The place where I stay comes under Hoskerehalli telephone exchange (Bangalore Region). Initially with great enthusiasm I made a request in 2006 to avail broadband service…some how after 1 and a half years of repetitive requests to BSNL officials I got the connection.

The horrifying reality is, till now think I have utilized the service effectively for 2-3 months. Most of the times there will be one or the other problem. But from past few months broadband is completely dead.

Believe me in order to solve this issue I have spoken to BSNL customer care for more than 25 times from past few months. More than 10 times in person I have gone to exchange and requested Mr. Prasanna and Mr. Shiva kumar of BSNL hosakerehalli exchange to sort out the issue apart from reminding them thro’ phone. Without utilizing the service every month promptly I’m paying my hard earned money.

Can any of you please wake up the great officials of hosakerehalli exchange since they are taking rest from very long period and drive them to take some action??? It is really miserable to say if such a small concern is out of reach to solve, how new technologies like 3G will be handled by those intellectual officials?? Think any person can understand the pain that I have undergone if one sees my last few sentences.

Hope my concern would be looked by some one who really knows what customer satisfaction means…

Address:
Tel: 26724300
Mob: [protected]

Sir..
With due respect I JAGA MOHAN SAHU, send a applicatoon form(BSNL), on Date-24/03/2009, ( serial no-3219), from GANGA NAGAR POST OFFICE, Bhubaneswar-751003, Orissa, with charges of 27.00 rupees in the address of
DGM (Admn)
O/o the CGM Telecom, BSNL,
Orissa Telecom Circle,
Bhubaneswar-751 001.

I want to know wheather it is delivered to the above mention address or not?, because i don not get any response from the BSNL office regarding my reception of formtill now.
please inform me as soon as possible, so that i will take necessary steps,
yours sincerely,
JAGA MOHAN SAHU
S/O-Prafulla kumar sahu
At/PO-kabisurya nagar (I.B ROAD)
DIST-Ganjam, Orissa
Pin-761104

I had deposited Rs. 2041=00. towards telephone bill payment (Bill Month March, 2009) to your authorised agent Mr. Sanjoy Kr. Gope, HB Town, Sodepur (code no. BKP/2845/0070) vide his Bill Payment Receipt dated 21/3/2009 (Bill date 4/3/2009, due date 24/3/2009) which has not been reflected in my telephone bill of May 2009. Please enquire into the matter and see that my telephone number [protected] is not being disconnected because I had already paid the bill within the due date to your AUTHORISED AGENT. Awaiting for a reply from your end. Thanks.