Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had deposited Rs. 2041=00. towards telephone bill payment (Bill Month March, 2009) to your authorised agent Mr. Sanjoy Kr. Gope, HB Town, Sodepur (code no. BKP/2845/0070) vide his Bill Payment Receipt dated 21/3/2009 (Bill date 4/3/2009, due date 24/3/2009) which has not been reflected in my telephone bill of May 2009. Please enquire into the matter and see that my telephone number [protected] is not being disconnected because I had already paid the bill within the due date to your AUTHORISED AGENT. Awaiting for a reply from your end. Thanks.

Dear Sir,
My mobile phone number is [protected]. I am daily getting 3 to 4 unwanted SMS to download songs or ring tones. I am not interested in these kind of offers. But at the same time I want to get another messages.
Message is like BZ-126333 Masaakali, Gujarish ...
BZ 55888 Download golden ring tones ......

hello i got irritated with bsnl broadband and land line there is continuous phone disconnection and broadband is not working properly in a day at least three times the phones disconnects and no connectivity to internet, given several complaints to bsnl customer care no proper repose and after giving complaint also same problem, waiting hold day with customer care people, unneceassry questions and improper way of tackling the problem, kindly resolve my problem and guide me ...

My phone number 28571629, remains dead every alternate day, ever since it was shifted to the new Maruthi Nagar Exchange.
I get the bills and pay them promptly.
Last month it was dead for more than 25 days and I still receive the bill, the broadband does not work,
and charged unnessarily each month. There is no automatic discount system for the dead period,
We have to reach the concerned officer for the rebate and submit letters and they do nothing,
I am sick of this, this is the reward for being BSNL Customer for last 20 Years.

DEAR SIR,
I HAVE BEEN USING BSNL BROADBAND FROM 2 MONTHS.AFTER ONE MONTH, MY LAND PHONE WHICH HAS A INTERNET CONNECTION STOPPED RESPONDING.THEN AFTER ONE MORE MONTH ie, MAY, THE BILL CAME AND MY INTERNET CONNECTION RATE WAS 25000.THIS IS A CHEATING BY BSNL BECAUSE I HAVE ONLY DOWNLOADED 3 GB OF DATA AND THEY ARE CLAIMING THAT I HAVE DOWNLOADED ABOUT 24 GB OF DATA.THEY ARE ALSO PROVIDING ME WITH ONLY 20 KB/SEC SPEED.WITH THIS POOR SPEED HOW CAN I DOWNLOAD 24 GB OF DATA IN JUST 2 MONTHS???I KNOW THAT BSNL HAVE CHEATED ON ME FOR SURE.CAN YOU HELP ME PLEASE AND HURRY BECAUSE I HAVE TO PAY THE BILL ON[protected] OR THE NON WORKING PHONE WILL BE CANCELED FOREVER.PLEASE HELP ME.MY PHONE NUMBER IS[protected]IT'S NOT WORKING).ANOTHER NUMBER TO CONTACT ME IS:[protected]

HERE IS A SCREEN SHOT O[censored]SAGE STATICS BY BSNL.

Dear Sir / Mam,

I am a bsnl mobile user of kolkata region ( [protected] ) and activated the one month pack of bsnl gprs on 19th of may 2009. During the same night my balance came down from Rs 50 so my gprs was deactivated, for that i called up the customer care and recaharged my balance to become more than Rs. 50 and sent the gprs activation message ( GPRS E )to 53733 but till now my gprs is not activated and i am continuously...

Dear Sir,
I am a user of BSNL Mobile (Excel) Prepaid Number from last few years. My Mobile number is [protected]. This number was issued to me when I was an employee of Birla Institute of Technology, Mesra, Ranchi. Presently I have shifted to Jamshedpur and serving as Engineer (Design) at Indo Danish Tool Room, Jamshedpur since March, 2009.
From the morning of 19th May, 2009 I am receiving diverted calls from A BSNL Mobile Number [protected] belonging to some Mr. Bablu Singh, Resident of Bhagalpur (Information collected from those who are making calls).
The above fellow is not known to me from anywhere as far as I remember and knowingly or unknowingly some how he has diverted his all calls to my BSNL Mobile Number [protected]. I had talked to the BSNL Customer Care but they showed there inability in helping me out in this regard.
I am in great problem due to this because a number of people are trying to contact that particular number continuously and all those calls are coming to my mobile number. This is disturbing me a lot and presently I have been forced to switch off my mobile number.
I am a very old customer of BSNL and hence I do not want to close or switch off this number.
I have submitted a grievance to BSNL today itself.

Sir my Query is:
How can any one divert his calls to my mobile number without my permission?
I feel that before conforming the services of call divert to any customer the service provider should ask the receiver first.

Please also guide me that how my problem can be solved .

Thanks & regards

Pankaj Kumar - (Mob. No. - [protected])
Engineer (Design)
INDO DANISH TOOL ROOM
M-4(Part), Phase-VI, Tata Kandra Road, Gamharia
Jamshedpur-832108
E mail: [protected]@rediffmail.com

I have appied for the BSNL landline transfer[protected] from kalyannagar bangalore to brookfield on 16th april. But till today the transfer has not done and only monthly bills are promtly generated. i am just wasting my time running to brookfield BSNL office and banasawadi office. even after clearing all bills which i am not suppose to pay since there is no line for more than one month. still these lazy people are not givng the shifting
Its really shame that these people dont have any kind of responsibility

I am having Home 500 C plan in Berhampur (Two Months old connection with a new modem from BSNL). Most of the time the ADSL light is flickering, Very Poor connectivity. When ever lodged compliant with customer service No body picks up even when they take the compliant they dont respond. I am one of the senior Govt Official if this is for me then what about normal public?

my no is 2225569.

Hope BSNL will remain in the tough competion in future!

my STD PT Phone No.GADWAL-273655 not working since last 4 months due to cable fault in road widening at gadwal town.but iam getting minimum bill for Rs.300/- (Rs.Three hundred only) per month.if not working that connection how to we pay our minimum bill for that STD PT.hence requesting please remove my minimum bill to my phone GWL-273655 i.e. std pt

SIR
I HAVE PURCHAISED A BSNL BROADBAND CONNECTION IN YEAR YEAR 2007 OF MAY 28. BSNL OFFERS THE FOLLOWING SACHEMES TO ME .
1) FREE DOWNLOADING UP TO 1GB PER MONTH
2) RENT OF CONNECTION WILL BE Rs.250 PER MONTH
3) DOWNLOADING CHARGES ABOVE 1 GB WILL BE 90 paise PER MB
4) DATA LINK MODEM RS 1400

SIR I AGAIN OFFERED A NEW SACHEME BY BSNL THAT RULAR PLAN HAVING RENT Rs 150 FROM MARCH 2009 AS I BELONG TO TALWARA TOWNSHIP DISTT. HOSHIARPUR COMES UNDER RULAR AREA SO I ACCEPT THAT PLAN AND WHICH IS EFFECTIVE FROM MARCH 2009. REST OF THE PLAN IS SAME AS MENTION ABOVE .
SIR FROM MAY 2008 I RECEIVE ONLY RENT AS A BILL FROM BSNL WHICH IS OF Rs 280 PER MONTH BUT I AM SHOCKED WHEN I GOT A BILL OF RS 10542 FROM BSNL ON 19 MAY 2009 ..FROM THE MAY 2007 TO MAY 2009 I HAVEN"TV RECEIVE ANY BILL NEITHER BSNL INFORMS ME ABOUT THAT BILL .
SIR MY ONLY REQUEST IS THAT PLEASE LOOK INTO THAT CASE AND HELP ME TO SOLVE MY CASE .
ISSUE DATE OF BILL 5/5/2009
BILL NO. T[protected]
PLAN 600AR
OPENING METER READING 17842
CLOSING METER READING 17870

CONTACT NO [protected]

I have opted SMS services of 55500 to receive stock news @ Rs.30 p.m.on my cell phone. Now i would like to unsubscribe the services, i have made several request by sending UNSUBSCRIBENEWS to 55500 but all in vain. They replied "you are not a subscribed user for this service" Kindly look into this matter and oblige me
Thanking you in anticipation.

Dear Sir,

My father lost his cell during travelling today. Hence request you to block the SIM at the earliest, to prevent any kind of misuse. Its a BSNL Postpaid connection, cell no [protected]. Please do let me know, how to get the new SIM with the same number. Hope to get a positive response from you as soon as possible.

Thanks
Puneet

my net work also is not working since saturday, this month...

i use bsnl dataone broadband connection and have some compliants with it.

1.whenever i try to connect net it shows ERROR 678: Remote computer did not respond, eventhough all my connections are properply connected.it takes a lot of my time waiting here.

2.whenabove problem is solved i come across with another problem showing ERROR 676: phone line is busy.i wonder how long it take for a broadband to overcome this problem.it almost takes half or even more of a day.

3.if i use net for more than an hour then the net gets disconnected due to this i can't continous my work.

4. the speed of my net is too slow.


i want you to take these issues seriously and rectify them as quickly as possible.

My EVDO card doesnot work properly .It doesnot give high speed internet while bsnl haridwar said it is activated. Please check its problem and revert to me on my email id i.e [protected]@yahoo.com.

My connection no. is [protected]. Thankyou
NEERAJ KUMAR

i took bsnl broad band connection in 3rd april 09, with download limit upto 1gb pm with Rs 250, but hardly i have down loaded 1gb, when i call bsnl office after 1 month, because i did not recieve thier bill i surprised to know that my bill is Rs 8000+ for one month, during my usage i was not able to even see my usage details due to their problem, site not openning even i didnot got any information that my usage limit has crossed 1 gb, so what can i do now,
I wish that this case be looked into deeply and I may be suggested appropriate steps for the correction in the Bill.
Moreover with such silly statements from craps is causing great amount of loss to the entire nation in terms of monetary implication.
An early look up in this case shall be highly solicited.

shraban/ [protected]

sir
My cell no is [protected], i am from uttar pradesh
without asking me i was given a caller tune, whcih i want to get it removed now it self,
i tried them, telephoned them many times to remove it, i spent a lot in vain, if we call for help to reove caller tune, they will ask to press i, 2, 3 and goes on, ispite of wasting money i could not get rid of blady caller tune, take care of your customers, instead of grabbing their money like this

pl remove the caller tune immediately

I have purchased bsnl-power pack and was very happy with bsnl's offers.
but unfortunately, my phone was missing, then i immediately called customer care and asked for blocking of my sim. then i had gone to police ststion and got FIR registered. then i submitted it in bsnl's office at bapatla in guntur district in andhrapradesh and asked for duplicate sim. but my problem is i got only incoming ond my out going was not yet released . my no. is [protected].
then by these harassments or by this inconvineince i had taken a new vennela sim.
please take care of my old sim...

Sir,

Complaint 1:

Bill for my Landline Number : 2389089 with Consumer Number: 5058715 is not being delivered for many months now. I am constantly facing the problem of BSNL disconnecting my telephone and then I come to know that I have not paid the bill. Kindly rectify this problem at the earliest.

Complaint 2:

I am not able to login to my online registration with http://www.ernakulamtelecom.gov.in/ for viewing and paying my telephone bills online. And the website provides no option for retreving my password. It will not allow to re-register the number for already registered users. So either send me a password for my following user ids. Or cancel my registration for the following phone numbers.

User Id1: bileymenon
User Id2: ideadesign

Telephone Numbers registered under above user ids.

Tel No: 2389089 (Consumer Number 5058715)
Name: Biley Elattuvalappil

Tel No: 2305089 (Consumer Number 5135250)
Name: Bailey E (As per your record - actual name - Biley E)

Tel No: 2307689 (Consumer Number 6234369)
Name: Chitra Biley (Wife)

Kindly cancel the online registrations for the above phone numbers or provide password for the above mantioned Used Ids.

Sincerely,

Biley Elattuvalappil,
Architect
Idea Design, 29/53A, Janatha Road, Vyttila, Cochin - 682019
Ph: 2389089, Mobile: [protected]