Bharat Sanchar Nigam [BSNL] Complaints & Reviews

DEAR SIR
I HAVE RECEIVED SMS ON 31/5/2009 FROM MASSAGE CENTRE [protected]
Congrats Your number [protected] selected for a 2998 doller CASH prize. call[protected] for claim details.
please guide me.

Dear Sir / Madam

I am sherlly wilson presentely residing at kuwait with my family since 1995. Three months back we sent our eldest 13 year old son to India to study and to share his love with his grand parents. As per our families request and friends advise, we have decided to have a internet connection (broad band connection Rs.250 package.) at home.

From the day we got the connection (2 months back) we are not able to send mail or chat with our son or parents continuously. Every now and then (within few seconds) the line is getting disconnected and we are unable to speak or chat or even share files. Hence we submitted our complaints over phone to chennai telephones, Manali area (Pin 600068) and they came to check the line and connection. Unfortunately, they could not diagnose the actual problem so they told us to check the computer. Finally we paid Rs.600/- and checked our computer totally and no problem at all in our computer. Again we have complained to chennai telephones broadband division in manali and the said the problem could be in modem. Hence my parents handedover the modem to BSNL office to check. After two days, they returned the same modem as it is and said no problem in the modem. By the time, we reiceived our bill for BSNL connection alongwith our telephone bill which totals to Rs.1750/- and we made the payment without using bsnl connection which is unfair. My son told us and also bsnl staff that signal in modem for incoming and outgoing are not continuous - within 15 to 20 seconds, signal goes off and line also gets disconnected. Finally my parents personally went to the office and personally requested them to look into the matter but also no response from them. Hence we are posting this complaint thru your website hoping that you will seriously consider our request. we do not want to make any complaint on any individual or department but we want a solution for our problem.

Finally, if bsnl could not rectify our complaint shotly, we have no other go rather than going to private telephones and simultanously loosing hope on BSNL - which should not happen.

Please personally enquire our complaints which we have made thru phone to the concerned staff / department. Your pesonal internvention in this regard shall be highly appreciated. Awaiting your favourable response to my email : [protected]@hotmail.com

Our Address :
Mary Joseph (Senior Citizen)
50, Ettiyappan Street,
Manali, Chennai - 600068
Tel. No.: 25940215

Our contact Nos. in Kuwait :
Mobile :[protected]
Mobile :[protected]
Residence :[protected]

this is harshad kulkarni. i m cellone postpaid custmer ([protected]). when i send msg " AMT" to 53333 the displayed my ussage ad rs. 930 which is not possible as in my plan their is free unlimited gprs(whose speed is also only 2 kbps) and free bsnl to bsnl calls and sms. i hardly made calls to other network of 90 mins (call rate is 0.40/60 sec). i have taken conection 15 days before only. i investigated this matter to costomer care and also to nearly bsnl office but they have no details. plz suggest me what must i do?

Our following five BSNL Landlines are not working from last 2 months.
Circle: Gujarat, District: Valsad, Exchange: Bhilad
[protected], 2784669, 2785377, 2785378, 2786135.
Reqeusting to solve the problem without further delay.

Thanks,
S. Jayaprakash, General Manager, Supreme Nonwoven Industries Pvt Ltd, N.H. No.8, BHILAD-396 105, Dist. Valsad, Gujarat: Mobile; [protected]

Sir, This si Dinesh from chennai, i have nokia 5130 hand set, I need GPRS setting for my mobile.But in cellone, you have not configured GPRS settings for Nokia 5130.When will i get the settings.Please send the setting to my number [protected] immediately.

Thankyou

Dinesh

i m using BSNL broadband from more than a year. i hv 750 home plan.my problem is that the ASDL link here goes down after 5-10 minutes, i complainted at my nearer exchange (Sanehwal) many times, once a guy from exchange visited my home to check it, but still the problen is not been solved, i m not able to use the braodband for downloading, chatting etc because when i starts, the DSL link goes down, kindly resolve my problem as soon as possible

Dear Sir

I had subscribed to the BSNL caller song/tunes by pressing star. I want to immediately stop it. every month 56700 keeps cutting amount.

MY prepaid mobile no [protected]
Song : Jai Ho

Please help tp Un subscribe it.

BSNL is the worst in the GSM networks, i guess
it has the worst network, iam using Bsnl from past 3 months, n iam suffering a lot because of this nonsense network, calls r just bound to disconnect,
n u have a probability of not getting connected to network, 9/10 times .

n the coustomer care, Oh my god, does that thing exists,
if it was legal, IF IT WAS LEGAL, I WOULD HAVE MURDERED EACH AND EVERY WORKING IN BSNL,

SONS OF , DIE YOU, MOTHER[censored]ERS, DIEEEEEEEEEE,

SIR
THERE ARE 40 CONNECTIONS AT OUR AREA . OUR LANDLINE IS NOT WORKING FOR LAST 90 DAYS . PLEASE TAKE OUR COMPLAINT AND RECTIFY THE PROBLEM AS SOON AS POSSIBLE. WE CAME KNOW THAT THE CABLES WERE DAMAGED . OUR TELEPHONE NUMBER IS[protected] / 251335 ETC...
TAPAS MAJUMDER
MATAI-799159,
BELONIA, TRIPURA

I m a resident of Agra, UP. i had applied for broad band connection on the 3rd of may '09. we have also paid for the conncetion. the employees at the agra BSNL office are saying that they will do, but it is not done till now, they are delaying the connection, After repeated approaches no improvement, It would be a great help i[censored] pls take note of this matter,

this is my address:
David George
12A/318, Avas Vikas Colony,
Sikandra Yojna,
Sikandra,
Agra. UP 282007.
Ph no. [protected].
[protected]

My mobile no is [protected]. I wanted to unsuscibe this meaningless service which is provided by no. 51819 on bsnl mobiles. To deactivate dating service from Bsnl mobile phone I sent a sms UNSUBDAT and UNSUBASTRO to 51819 but the services are still not deactivated. pls unsubscribe this service.

Sir,
Last two weeks we cannot see bbusage as the page is not displayed. we also try to gothrough by Usage detail Portal at www.dataone.in, but that tries are also in vain. The page http: bbservice.bsnl.in
is not open. i have contacted with local BSNLcustomarcare centre at Kalyani, they told, " this problem generates from central server and we here can do nothing " and can not assure me when and how the problem will be solved.

Now Sir, I have put my problem before you and the problem will be solved.

Thanking you,

To,
The Commercial Officer (BKP),
Old Exchange Building, Chiriamore,
Barrackpore, Kolkata - 700 120.

Sub: Delay in shifting of landline & broadband connection (Tel No. –[protected]

Respected Sir,

I had filed a request in Bhatpara Telephone Exchange, vide Service Request No. PHT/S/IE/HU/09-10/0145 dated 04-May-09, for shifting of my existing landline & broadband connection (Tel No. –[protected] from Sundiapara (under Bhatpara Telephone Exchange) to Sodepur (under Panihati Telephone Exchange). Upon contacting the Bhatpara Telephone Exchange, I came to know that the order has been sent to the Panihati Telephone Exchange long back. Then I contacted your staffs in Panihati Telephone Exchange a couple of times in last two weeks to know the status. Each time they assured me that it will be done shortly, but yet to be done. This show the dreadful reluctance and lack of professionalism and accountability among your staffs. I am facing terrific inconvenience for this excessive delay in shifting of landline & broadband connection, as you can understand how important these things are in our life today.

I request you to kindly look into the matter with urgency. A prompt meaningful action will be much appreciated!

Thanking you,

Biswanath Roy

This is M.Sachidanandan from Tripunithura(Ernakulam ).My phone number is 2777210, I had applied for a new broadband connection one and a half months ago, on seeing the advertisement that connection will be given within 24 hours.After a month when I enquired at the exchange they told that my application is misplaced and asked me to give another one.Then I gave a new application and then met JTO, CTO and Divisional Manager and they told me that my application was cancelled because, my phone line is following some older system and has to be modified and give connection in 2 days time.

Then 2 weeks passed and again I approached BSNL and they said all internals are upto date and no pending and your application is waiting for creation and will come in 2 days.Again after 3 days I enquired and they are saying same .

Why these people are doing like these and take this much time in creation process, all are women and will be talking always and discussing family matters and not working properly.I am also a Electronics and Communication Engineering graduate and working as a Software Engineer, I know how silly these things are.They are not doing what they are suppose to and now its been nearly 2 months and still to this date I have not get broadband connection, they are saying within 2-3 days and is going on saying that and now even told me not to come to exchange regarding this and dont call and enquire.

I request necessary action against these people in Tripunithura and Ernakulam Exchanges and give me connection immediately.

Respected Sir,
I vidya devi want to say that i am a consumer of bsnl broadband of patna circle. My basic phone no is[protected] and i have bsnl broadband on this no i.e[protected]. I have the problem of not getting proper broadband net link from 5 months due to cable foult . I have complaint so many times on bsnl custmer care but did not get any good response about my problem . Sir please
favour me on this matter so that i can get my proper broadband link. For this i will be always abliged
to you .
Your faithfully

Vidya Devi

address- Vidya Devi, co - Late Nathun Ram
At + Po :- Near Mahendru p.o
Ashok Raj Path, Patna, Bihar
Pin -800006

Sir, for the last 3 months the broad band connection is not working.i had given the complaint in our exchange for two three time.i had also given a written complaint also, when i enquire they told we might have called 198 and booked our complaint.so we just called 198 for four times.still now there is no any response from the exchange authorities.our phone number is 2516772.we hopr their will be sudden action from your side.

It is seen that for the month of march 09 for the period 01.3.09 to 31.3.09 there has been an abnormal bill . The customer has been using this service for the last 2 years and no such abnormal has been received. The customer has approached the service center, Accounts Officer, he did not accept the written complaint. Approached the service center in Saidapet .The complaint was brushed aside by saying that you have used the service as per their records. Now there seems to be a misuse somewhere in between the customer and the service provider.Please check and refund the amount to the customer.Otherwise Consumer court being approached.

I have been following up with BSNL as my braodband is down for more that 30 days, they have been charging me the tarrif for the the service but not wanting to set it right. We feel totally helpless.

dsl disconnects
dsl disconnection of broadband connection
I am having home 750 broadband plan on my landline telephone number [protected]. This service is provided in my residence "NAMANA' shalini nagara. bajagoli post. karkala taluk, udupi district-574122. My broadband connection gets disconnected every 5 minutes, and the error message what I get is "Server Error". I feel the problem is with either the Modem installed in my premise or the settings. Whenever broadband disconnects, I reboot the Modem and I am able to establish the connection immediately. Like this, every day, I have to reboot the Moden not less than 10 to 15 times. This is causing lot of problems as the broadband gets disconnected while making payment on internet and I am unable to find out whether the payment is made or not. Similarely, whenever I download some files, at the end, the broad band disconnects and I have to restart the downloading once again from the beginning causing loss of time and money. I request karkala BSNL officers to look in to the matter and provide solution so that I get uninterrupted broadband service.i am not good in english please help me.NmanaGanesh.
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HELLO THIS IS AYESHA FROM BHOPAL, I HAVE ADDON SIM -[protected] UNDER PLAN-325 FROM LAST 2 YEARS, MY CALL CHARGES MUCH HIGHER FROM MAIN SIM-[protected]. I HAVE TALKED TO CUSTOMER CARE-24365 THEY ALWAYS TOLD ME THAT THE TERIFF PLAN IS SAME FOR BOTH SIMS BUT IN BSNL LOCAL OFFICE IN BHOPAL THEY TOLD THAT THE INFORMATION PROVIDED BY CUSTOMER CARE IS WRONG THEY DONT KNOW THE CORRECT INFORMATION,
MY MAIN SIM CHARGE FOR LOCAL CALL IS 50paise FOR OWN AND OTHER NETWORK WHEREAS MY ADDON SIM THEY CHARGE FOR LOCAL IS 80paise.
PLEASE HELP ME ON THIS TOPIC AS SOON AS EARLIER.
THANKS.
PLZ CONTACT ME ON -[protected].