Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

I have recently taken the 500C plan from BSNL DataOne.
the give the facility o[censored]nlimited night usage from 2 am to 8 am, apart from the 1.5 gb for the rest of the day for the whole month.

now, i had logged on 1:58:xx am on day, and used the connection for about 3 hours.

when i checked my charge details, i saw that the whole of the charge being billed as outside the 2 am to 8 am time span! and i have to pay for it!

it means that they log the login time and then the amouont of time one is logged in for that session, even if one goes into the free time.

now i suppose that is a very wrong kind of charging. just because my computer, s clock was 2 mins faster that that of BSNL's, and i had accidentally logged in 2 mins before their free time, doesnot give them the right to charge me for the next 2~3 hours even if it is actually 2 mins that chould be chargeable.

please post your comments on this.

Retailers in Malerkotla charging the old service tax i.e. 12.30% from the customer even though they know that service tax charges has been reduced. In BSNL exchange counter they are charging the existing service tax i.e. 10.30%. When asked for bill they refused to give so. I request the administration to check this as early as possible.

Sir,
I had selected 'vitthal awadi prembhav '(RBT_105510) as caller tune.As per instruction I selected 'buy'
option once time for it.To enter the download confirmation number bsnl has sent 12 confirmation number but after entering each number 'invalid number' message displays but the charges are being deducted (nearly Rs.40).

Also for registration I am calling the 56700 number lots of time but the option 4 for registration is not available but for calling i have to pay for charges.
Please help me.
My cell No.[protected]

i am trying to open my portal to check my account usage, but i am unable to open it . the dataone website works fine except for the portal . how should i come to know the remaining bandwith for this month in order not to exceed my limit? kindly help

MOST OFTEN WHEN I WAKE UP 5.00 AM. I COULD SEE NO SIGNAL IN THE CELL ONE - POST PAID Number [protected]. OTHER NUMBER IN OUR GROUP ARE [protected], [protected],[protected],
I have lodged complaint in [protected] from early April onwards, but this frequent breakdown puts us into a difficult situation.

From this morning there is no signal inside the house situated just behind Padma Seshadri school, K.K.Nagar, Chennai 600 078

Reg: Mobile No. [protected]

I have set-up auto-payment system through ICICI online payment against "Bill Presentment by BSNL Cell One".

The latest bill of Rs.450 due on[protected] has been already paid on[protected] through ICICI online payment system.

Though the previous payment had also been paid under the same system which is reflecting in the current bill, how come the current payment is NOT ACCOUNTED FOR by BSNL Cell One...?

The outgoing calls of the subject mobile phone have been barred since[protected]. This is highly improper and inefficient management in the part of BSNL.

Dear sir,

I am Sadiqulla.m.d from davanagere dist jagalur taluk, sir 15 days befour i applay for bsnl will internet service they told me when i am pay bill of 500 they told me that they connect internet within 8 days but they can't respond they told we will connect tomarrow from 10 days i am disabled person i am unable to go again and again so please help me its very argent


THANK YOU Your Faithfully
(SADIQULLA.M.D)
M.M.ROAD, 5TH WARD, JAGALUR(P)(T)
DAVANAGERE DIST
KARNATAKA

i am bsnl postpaid user. my number is [protected]. i am frm kerala, ernakulam dis., nettoor.

even though there is a bsnl tower and a bsnl service office near my house i am getting slow gprs connection
i have taken 199 plan. when i go to neighbouring town i am getting speed abt 20 kbps but when i reach at my home. i am only getting 2kbps... is there any remedy for this problem? can i get service frm the tower of ma neighbouring town?

Sir/Madam

I Ajay kumar my Nic card no is : [protected] from village- Jandu singha Disst- Jalandhar
my complaint is your nic card network and downloding speed is very slow in our village
so, plz solve the problem
Ajay Kumar
village- Jandu singha
Disst- Jalandhar
nic card no- [protected]
mob. no. - [protected]

sir,
with due respect and hummble submission .i want to say that iam hari bdr thapa using your services, telephone no 275039 since 4-5 years and iam very satisfy for using your services but now i want to disconnect your service due to the retairement of army and i have to go to nepal for forever thats why i want to disconnect your service other wise i have no problem, so i want to refunf my security deposite but the main problem is that firstly this service is used in the name of laxmi malla and she transfer thisno in the name of hari bahadur thapa but the company said that it didnt be transfer in the name of hari bahadur thapa and didnt transfer the security. so, sir i want to request you please do somthinf for it

sir/mam,
i m jatin gautam from panchkula. I m using bsnl prepaid mobile connection, i m sorry to say but i am not satisfy with your services that you are prevailing to yours customers. the sector i.e 25 sector, panchkula in which i am living, network problem remain everytime. i cant understand whts the problem in this, even when power cut took place in our locality our network also go. whats the link with electricity in that case. from last 2 weeks it is now 2 much, there is a bsnl tower in our sector but not working, we are facing roaming while we are in punjab region. we go in bsnl exchange to file a complaint also and asked them for the solution of this problem but they said to us, "if network is not coming than switch of[censored]r mobile phones what we can do" .Is this is the way of saying to your customers. we are harrasing from your services.
sir/mam i m really very much obliged to you if you do some action and solve this problem as soon as possible. on the behalf of whole your customers(in this sector)i m requesting you. i hope again you will provide us better services now and in future also, and help us.

thanking you.
jatin gautam
sector-25
panchkula

respected sir

i have mobile bsnl cellone and my number is [protected] but i receive messages in my phone
message is thanks you for continuing VALUE PACk. you have been renewed and RS. 49 has been deducted from your balance. to deactivate call 1255530 sender 12555049. i call this no. but not return my Rs. 49. and i have not use in Value pack.
i therefore requested you to please see to my matter this is case.
thanking your
sincerely
[protected]

Sub: Non- Receipt of Telephone Bill in respect of Tele No: 282535 in the name of
Shri. Kurupath Rajendran, Venu Vihar, Thiruvilwamala..


Dear Sir,

For the last 3 – 4 months we are not receiving the Telephone bills for example, we did not receive the bill due for January’09 as well for May’09. When contacted on phone we were informed that the same has been sent as usual, for your information when I enquired in the Post Office about the latest Bill, I could see almost 8- 10 persons complaining of non-receipt of the current Bill.

You will appreciate that at the fag end of the life, one has to travel all the way to Chelakkara or Wadakkanchery to make the payment.

In view of the foregoing, I hope that you will take appropriate action so that we may not face such difficulties in future.

Thanking you,


Yours faithfully,



(K K KUTTY )
Father of Kurupath Rajendran.

Sir/ Madam,

I have one BSNL line number[protected] Tingre Nge, dhanori pune 15 ), My number is not working since 25 days and we continously compalining for the same but still there is no response and the executives who are there in Yerwada office they don't have manners to speak to the customer, some peoples are so arugent that they think they are the owner of the company they never listen to customers.

I'll never pay the rental this time because i m not able to use your service when i need that on urgent bases.

I hope this mail will go to the rite person he/ she will understand out problem and will take necessary action on priority.

Please let us know if BSNL is able to provide service or not because this is not the first time we are facing this problem, frequently this is happening.

Thanks & Regards

Yashwant Balaji More
Sr. no 31, Dhanori,
Tingre Nagar
Pune 411015

I typed my given user name and password in bsnl web but they show invalid user name or password then how to find my usage details

Noisy Land line telephone

My problem is pending with the Neelankarai Telephone exchange for a long time. We live in independent house and use parallel telephones for the first floor and the ground floor. Some time back I went to the exchange personally and met the concerned officer and requested him to enable caller id facility. The caller id was given after two visits and calls on telephones after a week.
Now my problem is as soon as I connect the telephone there is ear damaging noise on the phone and neither we could speak or hear what others say. We did not have any problem before the caller id was given, though we were using parallel phones.
This problem was reported few months before and till to day nothing fruitful has been done by the department. The way they handled the complaint was even the most man of PATIENCE could be irritated to the core.
1. First they came and attended saying that out side they checked the entry point and said their side had no problem .It is only the internal cabling.
2. They started to check the internal wiring by opening all the boxes and could not find anything wrong.(Damaged my costly fittings of wall sockets due to untrained unskilled work men.)Some of them sent were cable duct diggers.)
3. They said there could be a problem in the pillar and then went off.
4. They bring in new instruments and check that nothing is wrong with our instruments.
5. They bring different men again and again open up the boxes and check the same way..!(More damages)We were constantly disturbed.
6. If they come and even if they are not able to solve the problem the docket will be closed. Again I complain then a new docket is given and new people like helpers are sent and same routine unwanted work is done..Wasting time and our peace living.
I request the concerned officers at higher level to look into my problem and redress my grievance.If the readers have any suggestions kindly send the same to my email id. [protected]@yahoo.com

sir,

my name is manoj.i already buy ur evdo product, my native place is in kottiyam[kollam district], i cant able to browse through evdo. some times it shows evdo signal.at that time browsing speed is good.our nearest tower location place is in kottiyam.alredy evdo facility is available in that tower, but i didnt get any signal.kindly check and do the needful, username:[protected]


manoj

The telephone cable is cut from 3 days. Complaints lodged several times but not attended. we are in tourism area and our business is being affected very badly.

Jeevan Ayurvedic Beach Resort
Light House Beach
Kovalam
tel: 2480662, 2483062

Respected Sir/Madam,

Herewith I am attaching one screen shot of my broadband usage report, which I taken from
"http://www.data.bsnl.in". Actually the problem is, on 11th may 2009 I switched on my modem at 11:52:10 PM and disconnected on 06:52:23 AM of 12th May 2009 (Next day morning). But I started my downloading only after 02:00:00AM of 12th May 2009 and in meanwhile whole those downloads are happened in my free downloading time only (02:00:00AM to 08:00:00 AM). Now in my usage report it is showing that 'Chargeable Units(MB) Excluding Night Unlimited' for the above mentioned time period is 1883463 KB (1893.32 MB). How it can be possible, I made those downloads in my free downloading time only. So please deduct those 1883463 KB (1893.32 MB) from my chargeable units. Please do the needful as fast as you can.

i want to close the service of caller tune on my mobile. my mobile number is [protected].