Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I AM A BSNL ANANT PREPAID CONNECTION HOLDER FROM KOLKATA(W.B.). MY MOBILE NUMBER IS [protected].FROM 10TH MARCH, 2009 ONWARDS I CAN NOT SEND SMS IN THE NUMBER [protected](UTTARANCHAL AIRTEL PREPAID CONNECTION), THOUGH INCOMING - OUTGOING CALL & INCOMING OF SMS SERVICE IS AVAILABLE. I CONNECT TO THE BSNL CUSTOMER CARE QUITE A NUMBER OF TIMES. I ALSO COMPLAINT IN BSNL HEAD OFFICE IN KOLKATA, ON 18TH MAY.BUT THEY DO NOT GIVE ME ANY ANSWER. I DO NOT KNOW WHETHER IT IS THE PROBLEM OF BSNL (W.B.) OR AIRTEL (UTTARANCHAL) CONNECTION.PLEASE GIVE THE INFORMATION TO SOLVE MY PROBLEM.

dear sir,
this is regarding our telephone landline2549228(udupi district patla exchange), this phone is not working since 15 days, we have complained so many times regarding this on phone to all the officers including DIVISIONAL ENGINNER, every one of them are pointing each other, but absolutely no response.
i never expected this way of service from BSNL, we where thinking that they are providing good service, but now absolutely no service.the phone is in my fathers name ANANDA SHETTY HIREBETTU POST UDUPI DISTRICT 576107.
we are waiting for 2 more days if it doent work, we are decided to file a case against this in consumer court, this is high time to bear this dept.everymonth bsnl is taking rent regularly, so why should we pay rent when there is no service and connection.

I have a BSNL Mobile prepaid connection of 249 plan( My no. : [protected]) where calls to BSNL mobile within Kolkata is to be charged @Rs. 0.05/min . But whenever I am making a call to BSNL mobile nos. they are charging me @Rs. 0.20/min. I raised a complaint to the customer care but they told me that this is a network problem and would not happen next time (so they did not provide me with a complain no., Person attended my call was Mr. RAMKRISHNA) but it seems to be false and still I am charged with the excess rate. I again raised a complaint the next day and I was said that very soon they would revert me back from their concerned Dept. and asked me to have patience.The surprising issue is once they have given me a complain no. but nothing turned up and when I complained again they provided me with another complain no. and mentioned the same speech as the earlier guys. This is really ridiculous.The details of the complaints made to the CUSTOMER CARE BSNL are given below:

Date Time Call Duration Rate Charged/min Complain No. CS Person Name
( to BSnl Mobile) (or comments)

01.06.09 17:45 38 secs @0.20 Not given Ramkrishna
02.06.09 17:15 1:45 @0.[protected] Harulal Satra
02.06.09 18:15 14 secs @0.20 Have patience Sourav Ghosh
02.06.09 18:36 11 secs @0.20 Have patience Not mentioned
05.06.09 18:25 18 secs @0.[protected], Have patience Debasish


Please help me solv this issue as I am really upset and annoyed with the responses of the Customer support Guys from BSNL and their service. As per their advice for keeping patience it seems like I have to wait for the things to be solved once my balance gets finished, which also is doubtfull.

The BSNL Land line Connection at Purva Panorma, Kalena Agrahara, Bannergatta road is dead atleast 15 - 20 days in a month.

The customer support at IIM BSNL exchange, bannergatta road are not taking this matter seriously, even after repeated complaints. Unfortunatly we have to pay the rent for the whole month.

Could you please do the needful.

IIM BSNL Exchange no: 2648 1111

respected madam/sir
i was the user of nic card usb that issued on 19-03-09 but at present i am using landline broad band connection from 21-04-09 so i want to reuturn the card but office people refused to accept, they told your bill for the card is not available .It has been one month passed i m sending here n there and nobody ready to hear me.So I very kindly request to you please sort out my problem because I am charging unnecessary which is burden for me. thanks with favourable soon action.
Mohd.saifuddin.
[protected]@yahoo.com
Nic card n. NIC WLLBOT/INT/08-09/218930
USERNAME [protected]
ESN 1245717

i nand kishore poddar resident of bihar bhagalpur, holding telephone no.[protected] has broadband connection, which is not woring from last two months. i has complained about in telephone office but no action has been taken place till date. i have all my bills on time.
plz take proper action as i am suffering from lots of problem.
thanking you


nand kishore poddar
[protected]

I am TULSI KUMAR SHARMA mobile no.[protected]. nearlly before 7 days, bsnl network not working properlly at roaming. i am facing so many problem to bsnl connection. there is not out going only incoming. when i call to anyone displaying error in network connection. i said many time to bsnl customer care but they are unable to solve my problem. i am totally fedup to bsnl connection. i faced 6th time this type of problem.plese help...

respected sir,
myself Sushil Kumar singh a customer who has gone to buy a vanity no[protected] from Patna Office of BSNL.. on 5th of March 2009. SDE Commercial IMPCS has taken Rs Six Thousand Three hundred Nine only through Demand Note No 90 at CTO, BLDG Patna and give me a SIM Card No[protected].and recipt.
BUT till today my vanity no[protected] hasn't been activated. I have in touch with the officials but they are not taking it seriously. i have phone conversation with the GM. but in vain. Sir plis look after my problem.
Wating for ur positive and active response as early as possible.
thanking You.

MY NAME VIJAY PARAKH DURG CHHATISGARH 4 YEAR PAST CUSTOMER BUT BSNL MOBILE COVERAGE IS VERY POOR ANY TIME SIGNAL GOAL AND OUT OF COVERAGE AREA MY CELL NO[protected] BSNLSERVICE IS VERY THIERD CLASS [[[[[[****MR A. RAJA TELECOMMUNICATION MINISTER AAP SE ANURODH BSNL KI SARKARI SOACH BAND KARE]]]]]]*****

I have recently taken New Connectionfor BSNLat No.23534345, its hardly a month i got the Bill, but the Phone is not working, its dead from almost three weeks, recently my son had a very high fever and it was almost a life and death experience. This house without a ph. is very inconvient, is the service of BSNL, HOW WILL I RELY FOR FURTHER SERVICES from the company.

Sir, my mobile number is [protected] and I'm unable to send text messages because when i do so then mobile shows "Check operator service". I have also checked the mobile center number but still the problem has been not resolved.

dear sir,

i am using a bsnl mobile network. i get full signal but then too i cant speak. no:[protected]. i have 11 cug connection all are facing the same problem. i have chenge many hanset bcoz of this problem. but its no use. i request u to take a serious action on this complaint. i pay rs.8000+ as my monthly bill but its no use. i dont find worth to pay so much money for such a bad network

thank you,

Hi,
I got a BSNL Prepaid card 2 days before from Kalyan and activated ACT 12 plan, as we can enjoy all calls in 50ps per minute but unfortunately I found the service is very poor as compared to Private sector telecom service providers. I have suffered for below problems.

1. When ever I am trying to call any number (STD/Non STD/Any Network) I am getting msg "Network busy", At least you have to try 12 to 15 times to get properly connected, Once you will be connected the voice is breaking too much in the heart of city also.

2. When I dialed the customer care no ([protected]) to register the complaint I got IVR announcement "Dialed no does not exist" Its very shameful for BSNL as the Customer care is not exist in their database.

3. When I am dialing Orissa airtel no I am getting same announcement "Dialed no does not exist"

4. As I got the SIM from Kalyan, I should get complete coverage in Kalyan, but my cell goes on Roaming for MTNL network, So I can't avail the ACT 12 services. Even In the heart of Kalyan city.

So please take my advice don't go for BSNL mobile, its very pathetic.

Please somebody takecare of these problems and try to rectify these ASAP.

I have also recived your message from (uk.shell2009 live.com) I have won 250000 GOB in 2009 UKB(shell) INTL mobile draws. but i want a cliam . but i want could not have any ideal about it. so please send details information in my e-mail account([protected]@gmail.com) or to my mobile phone ([protected])as soon as possible...

I understand that every time the bill shows the amount due and the current bill charges. This way the bill should show the latest billing details ( dues as on billing date + current charges) and the amount is paid in cash accordingly at KPHB BSNL centre.Even then the phone [protected] is disconnected on 31st May, 2009.When enquired the authorities show some outstanding dues intermediate bills etc.To my understanding, the BSNL CELLONE authorities are unable to update their database regarding bills paid and dues even when computerisation is in full swing.It appears there is a flaw somewhere regarding updation of bills. Concerned authorities are requested to look in to this matter immediately and activate the my phone [protected] immediately as they have already put me in to inconvienience and also seriously look in to the software regarding updation of amount paid and the latest bill should always show the dues+ current charges on billing date and that amount when paid should not lead to any disconnection.Also BSNL should not expect the customer to store all the receipts since it's not possible.In otherwords BSNL should have a reliable latest database at any given time.

[Kamaraju MVV]

Since last three months I'm unable to use internet service through my BSNL landline. I had used this service for more than a year. Pl provide me info on this at yr earliest. I have full faith on BSNL service rcvd so far thus not opted for broadbands available in the mkt. Pl do the needful.

I hav purchase a bsnlbroadbandwifi modem 1mth ago..and till date its not working due to which my work is held up..and and after complaining so amny times...no action is taken from ur company regarding this matter..so kindly pls take some action asap..otherwise i hav to some legal action towards your company(bsnl).

Dear sir,

I had requested to BSNL for shifting of my Land line Phone - 0712.2560371 in Nagpur, on 20th of March 2009.( Two months back ) .
But uptill now there is no action from BSNL.
BSNL sended one bill of Amt Rs 162.00.
I have contacted to all responsible officials from BSNL, Nagpur Circle( in person, on mobile & on INTERNET . But all efforts are gone to vain.
Pl give me Justice & guide regarding how to tackle this case.

P.V.TAWDE.

Dear Sir,

Underground cabling in our area was completed some four years back. But the landline connections have not yet been fully provided with this cable network. I live in Kurunthodath Lane, South Eroor. In this lane some houses have been given connections from the underground cable, whereas some of the connections are still working in overhead cable. My telephone number is 2780985. Three or four houses alone are denied this facility now. Why don't you make arrangements to convert all the landline connections to the underground cable. Provisions have been given inside our premises years back. Unless this facility is extended to a few o[censored]s also, we are thinking of surrendering our BSNL telephones. A response from your will be highly appreciated.

Mrs. Vimala Sethumadhavan, "Madhavam" XXXI/397 South Eroor, Tripunithura-682306
Tel: 2780985
E-mail: [protected]@hotmail.com

R.MEENAKSHI SUNDARAM BA, B.L., DATE:[protected]
ADVOCATE,
A.10, VIVEKANANDA NAGAR,
DINDIGUL - 624 001

TO:
THE BSNL OFFICER,
BHARATH SANCHAR LIMITED,
MADURAI.

Dear Sir,

Reg: Name: R.Meenakshi Sundaram
Cell: Phone: No: [protected]

I am residing in the above mentioned address and practicing as an advocate in Dindigul for the past 25 years.

I am a customer of your BSNL Cell one service for the past 5 years. In the Initial period your network coverage has not covered throughout Dindigul. Then you have raised your technology and instrumentation for increasing the coverage area. Subsequently being the customer, I have enjoyed your service.

With great pain and shame, I am informing your office that my cell phone has not respond the incoming calls and my contacts with other mobiles including BSNL have been suddenly dropped. It will cause misunderstanding with my friends, relatives and concerned officials. For that please provide sufficient, efficient and increased network to my Dindigul Town. I am writing this as a true citizen of India.

This is in favor of your kind information please.

Thanking You, Yours Faithfully,


(R.MEENAKSHI SUNDARAM)