Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir/Madam,
I am suffereing BSNL's poor service since few years now.

(1)At the moment, my phone is dead for over 15 days and inspite of logging in a complaint, no one cares to repair the same.I have been given numerous numbers by numerous BSNL employees and no one comes to repair, inspite of requesting humbly.
(2)The drop wire to my phone has been cut at places due to the poor quality.I have done repair jobs for over a dozen times because the line-man never turns up.No one is willing to replace the drop wire at BSNL.
(3) I am residing on Varthur road close to Kundalahalli junction in Bangalore.My phone goes dead moment the rains come and is live again when the skies are clear.I am not sure what kind of service is this.

I feel I am up against a wall called BSNL.Fortunately I have another line from Airtel which always works and my communication is on.

Regards,
SANKET.

sir i forget my bsnl portel ID & PASSWORD so please send the portal id & password to the given email address

To, Date: 07.05.2009.
The Chief General Manager,
B.S.N.L.Calcutta Telephones, Calcutta.
B.B.D.Bag, Kolkata-700001.

D/Sir, Re: Attention Mr. Chief G.M
--and--
Sub; False Billing for Tel. No.[protected].
In the event of refusal of my SPEED POSt with A/D letter by your office I am resending the same to you with all attachment/communications & ask for your immediate reply stating about the steps taken by you in this regard(as detailed below[protected][protected][protected]
To, Date: 29.04.2009.
The General Manager,
B.S.N.L.Calcutta Telephones, Calcutta.
B.B.D.Bag, Kolkata-700001.


Despite receipt of my letter(dated 24.04.09, officially received by your Cossipore B.T. Road Office on the same date, demanding correction of your arbitory/incorrect as well as damaging bill for the period ‘Mar-09’issued in my favor amounting Rs.1973/=, due date on[protected], with no previous dues & outstanding whatsoever, with reasons clearly written therein) by .your office staffs who, hearing all such representations and subsequent receipt of the said letter dt.24.04.2009 refused to make any such corrections and on the contrary later on had compelled me to pay the entire billed amount (paid by united bank, college st. br. cheque no.408384) ignoring all such representations on my behalf at your different offices.
This is a matter of serious concern for which I demand for immediate REFUND OF THE ENTIRE AMOUNT TAKEN ILLEGALLY, EXPLANATIONS FOR SUCH ILLEGEL ACT, AS WELL AS COMPENSATION FROM YOUR END AND PLEASE BE IT MENTIONED THAT YOUR REPLY SHALL BE COMMUNICATED to all competent authorities Including consumer forum and others for redressal of my grievances including compensation for the damages i.e. physical, mental & otherwise caused to me by such daeliberate, harassing act on your part.
Awaiting your earliest response & thanking you.
Yours sincerely,

DR.ARUP KUMAR BANERJEE,
221/5/A, B.T.ROAD,
KOLKATA-700036.
Enclosed:
1) Bill copy with receipt stamp.
2) Broadband plan change receipt copy.
3) Letter dt.24.04.09 to A.O.T.R (N).
4) Letter dt.29.04.09 sent via speed post & refused by your office.
N.B.LETTER AS ABOVE SENT VIA SPEED POST(on 7.5.09) WITH NO REPLY TILL DT. TELLS ABOUT THE COMPLAINTS ITSELF.

My number is[protected] and I am not receiving my monthly bills since February. I am managing to pay thru Eseva but I need the bills hard copy to know the details of my usage of telephone calls local and STD and also broadband seperately. I request the authorities to send me atleast this month bill immediately to my address.

Regards

Ramakishore B
F-402, 4th floor
Venkatasai Enclave, Vijaipuri colony
Uppal
Hyderabad - 500039

Dear Sir,

I have a BSNL pre-paid mobile connection under the scheme 'Excel Saral Anant'. My mobile number is [protected]. Recently, I received a message from[protected] stating ' Thanks for downloading this java game. You have been charged Rs. 100 @ 17:05 on 10/05/09'. I have not downloaded any java game from any source. But, to my surprise, I observed that my account has been deducted by Rs. 100/-. Since the deduction was unauthorised, I sent a SMS message to the number[protected] stating that I had not downloaded any game and hence to refund the amount for which, I did not receive any reply till date. To my surprise, I received another message from[protected] stating ' Thanks for downloading this video. You have been charged Rs. 30 @ 16.59 on 14/05/09'. Again, I received another message from[protected] stating ' Thanks for downloading this javagame. You have been charged Rs. 100 @ 7:46 on 16/05/09' In short, my account has been deducted by Rs. 230/- unauthorisedly during the month of May 09. I am experiencing such an incident for the first time. I am writing this message to enlighten all the mobile subscribers of BSNL! I would also seek your help to get refund of the amount looted from my account.


T J Joy.

Dear Sir,

My Landline number is[protected], when i was checking my data account yesterday (15-May-09) it shown 1.281 GB, however when i checked today (16-may-09) it showing 1.780 GB, since no in my home was not there today. i surprisesd to see this. kindly check out where gone wrong. let us know the exact data we used.

Regards,


G.P.Kiran

WHEN I CONNRCT MY MOBILE TO MY PERSONAL COMPUTER THROUGH DATA CABLE FOR INTERNET USE, THEN A ERROR OCCURED. THE ERROR IS " ERROR-777, THE CONNECTION ATTEMPT FAILED BECAUSE THE MODEM (OR OTHER CONNECTING DEVICE ) ON THE REMOTE COMPUTER IS OUT OF ORDER.
I FACE THIS PROBLEN SINCE EVENING OF 15 MAY 2009. BEFORE THIS I CONNECT TO THE INTERNET VIA MY MOBILE TO PC EASILY.
I ALSO COMPLAIN TO BSNL CUSTOMERCARE 2 TIMES. THE COMPLAIN NO'S. ARE RESPECTIVELY ARE: E[protected] AND E[protected].
MY DETAILS ARE:
NAME: MAHESH CHANDRA
MOB NO: [protected] (PREPAID)
PHONE MODEL: NOKIA 6020

PLZ SOLVE MY PROBLEM AS SOON AS POSSIBLE.
THANKS AND REGARDS,
MAHESH CHANDRA

We have paid Tele/Broad Band Bill for the month of February and March 2009 on 20th April 2009 at GPO Dehradun. Details of receipt- Gajendra Singh Butola, Clementown Exchange-
Dehradun GPO 248001
BSNL Dehradun -1624
Trans date:-20/04/2009, 12:40:38
Counter No. 5, OP -Code:PA5
Bill No.:t [protected]
Telephone No.2640808
dated : 04/04/2009
Total Amount Rs.913.00
While DIALING Card Phone calls that PHONE DISCONNECTED FOR NONE PAYMENT OF BILL.
You are requested to collect/credit this Bill and keep our Broad Band and Telephone Connection in order

I have a broadband (BSNL) connection in the number[protected].
the connection has problem everyday. Sometimes LINK is not present. When linkis present, I got speed lower than Dial-Up connection. Sometimes it shows error.
They have not given any kind of concession in my bill, but they told me that I can get concession .
I not only complained but also told them on phone or personally many many times but nobody has done nothing.
So after being disgusted I am trying my last option i.e. complaining here.
so please help me, so that I can use my internet properly.

1.Wrong Billing due to cross connection
2. Getting the phone dead frequently
3.Disturbance of the phone while online


Please rectify the above complaints related to the landline no:[protected].

Looking forward for the immediate service.

Address:
Mr.S. Narasinga Rao
102B-Sector 4
Visakhapatnam
Vizag Steel Plant

I've a BSNL landline connection in Nalgonda, AP.with number [protected] as name
Narsinha reddy anaganti, vi.thoragal, mdl.kanagal in chinnamadaram exchange.

actually this Land line was not working for the last 4 months I was given the complaint many times to near
by exchange but still no use but we are paying bill every time.

Please give me an number or email id for complaint for quick response.

or give me details for wireless conversion as early as possible...

thanks & Regards,

venkat.

I have been using BSNL BROADBAND SERVICES for the last 3 months.Experience has been very pathetic.Connection goes OFF every other minute...

Hello sir,

my cell no. is [protected].When my mobile is switched on it shows PIN code blocked enter PUK code please help me out.

Regards,
Saju Arnold James

I HAVE A PREPAID SIM NO. [protected]. I AM REQUESTING BSNL CUSTOMER CARE FOR ACTIVATION OF GPRS, I SENT MESSAGE GPRS E TO 53733. BUT MY GPRS WAS NOT ACTIVATED AND I AM BEING ALWAYS MISGUIDED BY THE CUSTOMER CARE STAFFS.

I, Karabi Talapatra have a Kolkata 249 sim, whose number is [protected]. Two months back when I recharged Rs 249 my sim converted to Kolkata 99 from Kolkata 249. It was said that in Kolkata 99 plan the call charge are 5 paise to any local BSNL Mobile, 20 paise to any local BSNL Landline, 50 paise to any other connection except BSNL. But in this month when I recharged Rs 249 I have found that call charge to all BSNL Number is 20 paise even in local mobile instead of 5 paise. I have registered a complain on 4/5/2009. They told me that they will rectify the problem. But nothing has changed yet. I have made several call after that to the Customer Care but the answer was same they will rectify soon. When I called them on 13/5/2009 I get soon bad behavior from them.Firstly they converted my plan from 249 to 99 with out my concern. Secondly this problem.Please do the needful as quickly as possible otherwise i am facing a lot of problems.