Bharat Sanchar Nigam [BSNL] Complaints & Reviews

To, Date: 07.05.2009.
The Chief General Manager,
B.S.N.L.Calcutta Telephones, Calcutta.
B.B.D.Bag, Kolkata-700001.

D/Sir, Re: Attention Mr. Chief G.M
--and--
Sub; False Billing for Tel. No.[protected].
In the event of refusal of my SPEED POSt with A/D letter by your office I am resending the same to you with all attachment/communications & ask for your immediate reply stating about the steps taken by you in this regard(as detailed below[protected][protected][protected]
To, Date: 29.04.2009.
The General Manager,
B.S.N.L.Calcutta Telephones, Calcutta.
B.B.D.Bag, Kolkata-700001.


Despite receipt of my letter(dated 24.04.09, officially received by your Cossipore B.T. Road Office on the same date, demanding correction of your arbitory/incorrect as well as damaging bill for the period ‘Mar-09’issued in my favor amounting Rs.1973/=, due date on[protected], with no previous dues & outstanding whatsoever, with reasons clearly written therein) by .your office staffs who, hearing all such representations and subsequent receipt of the said letter dt.24.04.2009 refused to make any such corrections and on the contrary later on had compelled me to pay the entire billed amount (paid by united bank, college st. br. cheque no.408384) ignoring all such representations on my behalf at your different offices.
This is a matter of serious concern for which I demand for immediate REFUND OF THE ENTIRE AMOUNT TAKEN ILLEGALLY, EXPLANATIONS FOR SUCH ILLEGEL ACT, AS WELL AS COMPENSATION FROM YOUR END AND PLEASE BE IT MENTIONED THAT YOUR REPLY SHALL BE COMMUNICATED to all competent authorities Including consumer forum and others for redressal of my grievances including compensation for the damages i.e. physical, mental & otherwise caused to me by such daeliberate, harassing act on your part.
Awaiting your earliest response & thanking you.
Yours sincerely,

DR.ARUP KUMAR BANERJEE,
221/5/A, B.T.ROAD,
KOLKATA-700036.
Enclosed:
1) Bill copy with receipt stamp.
2) Broadband plan change receipt copy.
3) Letter dt.24.04.09 to A.O.T.R (N).
4) Letter dt.29.04.09 sent via speed post & refused by your office.
N.B.LETTER AS ABOVE SENT VIA SPEED POST(on 7.5.09) WITH NO REPLY TILL DT. TELLS ABOUT THE COMPLAINTS ITSELF.

My number is[protected] and I am not receiving my monthly bills since February. I am managing to pay thru Eseva but I need the bills hard copy to know the details of my usage of telephone calls local and STD and also broadband seperately. I request the authorities to send me atleast this month bill immediately to my address.

Regards

Ramakishore B
F-402, 4th floor
Venkatasai Enclave, Vijaipuri colony
Uppal
Hyderabad - 500039

Dear Sir,

I have a BSNL pre-paid mobile connection under the scheme 'Excel Saral Anant'. My mobile number is [protected]. Recently, I received a message from[protected] stating ' Thanks for downloading this java game. You have been charged Rs. 100 @ 17:05 on 10/05/09'. I have not downloaded any java game from any source. But, to my surprise, I observed that my account has been deducted by Rs. 100/-. Since the deduction was unauthorised, I sent a SMS message to the number[protected] stating that I had not downloaded any game and hence to refund the amount for which, I did not receive any reply till date. To my surprise, I received another message from[protected] stating ' Thanks for downloading this video. You have been charged Rs. 30 @ 16.59 on 14/05/09'. Again, I received another message from[protected] stating ' Thanks for downloading this javagame. You have been charged Rs. 100 @ 7:46 on 16/05/09' In short, my account has been deducted by Rs. 230/- unauthorisedly during the month of May 09. I am experiencing such an incident for the first time. I am writing this message to enlighten all the mobile subscribers of BSNL! I would also seek your help to get refund of the amount looted from my account.


T J Joy.

Dear Sir,

My Landline number is[protected], when i was checking my data account yesterday (15-May-09) it shown 1.281 GB, however when i checked today (16-may-09) it showing 1.780 GB, since no in my home was not there today. i surprisesd to see this. kindly check out where gone wrong. let us know the exact data we used.

Regards,


G.P.Kiran

WHEN I CONNRCT MY MOBILE TO MY PERSONAL COMPUTER THROUGH DATA CABLE FOR INTERNET USE, THEN A ERROR OCCURED. THE ERROR IS " ERROR-777, THE CONNECTION ATTEMPT FAILED BECAUSE THE MODEM (OR OTHER CONNECTING DEVICE ) ON THE REMOTE COMPUTER IS OUT OF ORDER.
I FACE THIS PROBLEN SINCE EVENING OF 15 MAY 2009. BEFORE THIS I CONNECT TO THE INTERNET VIA MY MOBILE TO PC EASILY.
I ALSO COMPLAIN TO BSNL CUSTOMERCARE 2 TIMES. THE COMPLAIN NO'S. ARE RESPECTIVELY ARE: E[protected] AND E[protected].
MY DETAILS ARE:
NAME: MAHESH CHANDRA
MOB NO: [protected] (PREPAID)
PHONE MODEL: NOKIA 6020

PLZ SOLVE MY PROBLEM AS SOON AS POSSIBLE.
THANKS AND REGARDS,
MAHESH CHANDRA

We have paid Tele/Broad Band Bill for the month of February and March 2009 on 20th April 2009 at GPO Dehradun. Details of receipt- Gajendra Singh Butola, Clementown Exchange-
Dehradun GPO 248001
BSNL Dehradun -1624
Trans date:-20/04/2009, 12:40:38
Counter No. 5, OP -Code:PA5
Bill No.:t [protected]
Telephone No.2640808
dated : 04/04/2009
Total Amount Rs.913.00
While DIALING Card Phone calls that PHONE DISCONNECTED FOR NONE PAYMENT OF BILL.
You are requested to collect/credit this Bill and keep our Broad Band and Telephone Connection in order

I have a broadband (BSNL) connection in the number[protected].
the connection has problem everyday. Sometimes LINK is not present. When linkis present, I got speed lower than Dial-Up connection. Sometimes it shows error.
They have not given any kind of concession in my bill, but they told me that I can get concession .
I not only complained but also told them on phone or personally many many times but nobody has done nothing.
So after being disgusted I am trying my last option i.e. complaining here.
so please help me, so that I can use my internet properly.

1.Wrong Billing due to cross connection
2. Getting the phone dead frequently
3.Disturbance of the phone while online


Please rectify the above complaints related to the landline no:[protected].

Looking forward for the immediate service.

Address:
Mr.S. Narasinga Rao
102B-Sector 4
Visakhapatnam
Vizag Steel Plant

I've a BSNL landline connection in Nalgonda, AP.with number [protected] as name
Narsinha reddy anaganti, vi.thoragal, mdl.kanagal in chinnamadaram exchange.

actually this Land line was not working for the last 4 months I was given the complaint many times to near
by exchange but still no use but we are paying bill every time.

Please give me an number or email id for complaint for quick response.

or give me details for wireless conversion as early as possible...

thanks & Regards,

venkat.

I have been using BSNL BROADBAND SERVICES for the last 3 months.Experience has been very pathetic.Connection goes OFF every other minute...

Hello sir,

my cell no. is [protected].When my mobile is switched on it shows PIN code blocked enter PUK code please help me out.

Regards,
Saju Arnold James

I HAVE A PREPAID SIM NO. [protected]. I AM REQUESTING BSNL CUSTOMER CARE FOR ACTIVATION OF GPRS, I SENT MESSAGE GPRS E TO 53733. BUT MY GPRS WAS NOT ACTIVATED AND I AM BEING ALWAYS MISGUIDED BY THE CUSTOMER CARE STAFFS.

I, Karabi Talapatra have a Kolkata 249 sim, whose number is [protected]. Two months back when I recharged Rs 249 my sim converted to Kolkata 99 from Kolkata 249. It was said that in Kolkata 99 plan the call charge are 5 paise to any local BSNL Mobile, 20 paise to any local BSNL Landline, 50 paise to any other connection except BSNL. But in this month when I recharged Rs 249 I have found that call charge to all BSNL Number is 20 paise even in local mobile instead of 5 paise. I have registered a complain on 4/5/2009. They told me that they will rectify the problem. But nothing has changed yet. I have made several call after that to the Customer Care but the answer was same they will rectify soon. When I called them on 13/5/2009 I get soon bad behavior from them.Firstly they converted my plan from 249 to 99 with out my concern. Secondly this problem.Please do the needful as quickly as possible otherwise i am facing a lot of problems.

I have been getting internet connection intermittently since last two months and that too much below the subscribed speed. Many times complaints have been lodged but response in poor. Twice service executive have come and seen the problem and acknowledged but no one has addressed it till date.
Would request to sort out problem and reverse the rental charged for last two months.
In absence of any redressal from your side I shall be forced to change to alternative service provider.

Regards

Sunil Gandhi

I have given an application to BSNL to disconnect landline and broadband connection on 27th of May 2009. But they disconnect the connection on 6th of May. After requesting to reconnect the connection again at the BSNL Kaval Basandra and Banaswadi Bangalore office. But there is no proper response from there side, they are just roaming me from one office to another office, one contact no. to another contact no.

I bought BSNL modem and broadband connection to work at home part time but I ever since I bought the connection I have been having some with phone or with internet. The phone is very noisy, and my modem restarts frequently. I pay around 1300 per month including broadband and phone, but the service they provide is pathetic. I have tried to complain to BSNL consumer service "1500", but they know only to forward the complaint, their knowledge is just limited to that. Please help what should i do.

I dont know why such uneducated, voilent and work-enemy person appointed in BSNL KALYAN, ULHASNAGAR.

I had victim of such a negligence and need to pay them four month of telephone bill with broadband charges. For three month my telephone is disconnected and I need to pay for this three month. Now any how make it connected, but now there no broadband connection. Since one week I try to connect my bsnl net, poeple are giving numbers of eachother. Some poeple not picking the phone, some poeple says we are not technical person, some poeple directly cut the line. I dont know why such a big bad custmer service. I think BSNL broadband is the best service among rest compare to speed and quality then why such things happening in the support section. Still I dont have net connection and I think, I thing need to pay again one month charges to the BSNL even I didnt consume their service.

THIS IS APPEAL TO THE SENIORS THAT PLEASE CONSIDER THESE ISSUES. BSNL BROADBAND CUSTOMER ARE SUFERING TOO MUCH IN THE SUPPORT.

ACCOUNT NO. [protected]
TELEPHONE NO. 2562253
EXCHANGECODE UNGR
Vishal Chandanshive
vishal.[protected]@gmail.com

BSNL ERNAKULAM online bill paymrent through FEDERAL BANK not working .It is not possible to enter federal bank payment site from bsnl ernakulam site.Federal bank authorities told the problem is with bsnl enrnakulam site, which they informed the bsnl authorites, but nothing happend.Kindly do needful.

Dear Sir,

My Phone no. 22681242. We always get the bill for the period of 2 months. This time I received the bill showing billing period from 1st April to 30th April 2009. Has the system changed. This time I feel that the amount shown in the bill is more i.e. the chargeable calls are much more. Can I get the details of incoming and outgoing calls online or through mail? If possible please send it on my mail ID. I do not have my optical photo.

Thanks

Bharti

Ahmedabad

Sir,
Its so irritating. I changed my broadband plan in the last week from 250 to 750. Now I cant use internet at the same speed of 250 plan. If you can please do the sufficient actions. Even though the plan is unlimited its not the best value for money according to the speed.

Thanking you in advance