Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I bought cellone (post paid) connection ([protected] - Hyderabad) last month. I got my first billing recently for the month Feb-2009.

In that, they have charged fixed monthly charges for the month or March-09 too (which suppose to be issued next month - after march-31st).

I called customer service ~10 times.
- no response at all
- Worst responses
"The system shows wrong info here call 102"
"Go to BSNL office and ask, we don't know"
"Yes, customer service is bad at BSNL, you go to BSNL office and ask"
- Or simply disconnected the line after asking me to hold the line.


I went to BSNL office directly where I purchased the number. Th response is,
" We cann't do anything. Go to different office"
"we don't know"
no response...

This is the worst service I have ever received from a network company.

I tried to register a complaint online. Online never worked at all.

I used many different mobiles earlier. The private companies are the best...

Now I realized BSNL is still typical indian government organization.
the worst..the worst... the worst...

I recommend all indians never choose BSNL...

hello, myself surendra, i m using bsnl rajasthan connection. since last two days in my mobile automatic mobile calling is happning, one number (like +[protected]) is coming in dialled call entry, everytime when this type of call is happning there is a different number. i think someone using my mobile balance and making call from mobile, (may be it is sometype of hacking), i have complaint to some bsnl officers but nobody care. i have lost my 550 rs balance yet. whenever i recharge my mobile this type of call happens.

first time when i saw- there is 15 min. call summery on my screen and +[protected] number in my dialled call entry, i thought it may be my own mistake

but second time again it happened and my whole balace was used and call end up because of no balance. this time there is different no. in dialled call entry (only last two digits were different)

when i did recharge again, again some problem

what i should do, please help me.

Yesterday i lodgged a complain here about my telephone no.[protected] which is dead since 28th feb 2009 which complained was lodgged on[protected] vide complain no. 24615 and today when i checked that with 198 that gives me another complain no. 24858 dated[protected] means the BSNL people finish last complained of dated[protected] without worked on that.
Since last one week i have call MR. J.P.Garg on his office phone[protected] and daily get only assurance to worked out but still today my phone is dead and no one listen.

Dear Sir,
My telephone No. 2787169 sitiuated in Nirala Nagar Lucknow is dead for last 10 days for which i lodged a complaint on 198 and was alloted complaint no. P4535 dated 09.03.2009. Please look into the matter as nearly every month the remains dead for many days. I had also told this to my SDO Mr. Srivastava at BSNL Mahanagar (Opposite Boys colege) in Mahanagar, Lucknow. Please do something to resolve the matter as my age is...

I work at Swami Vivekanand Subharti University on Delhi-Haridwar Bypass(NH-58) and have been living on its campus since 2003. I used to have a bsnl land-line telephone,[protected] at my residence at Flat 10, Ambedkar Bhawan until November 2008. In November, we moved to a bigger staff accommodation within the campus - Flat 24, Shraddhanand Bhawan which was 500 mts. away. However, as far as Meerut bsnl is concerned, I have moved to another planet! In spite of repeated reminders and requests to the linesman, SDO, Regional Officer (Brahmpuri) no one has been able to move the telephone 500 mts. in 5 months. Bsnl, I think believes that doctors in Subharti do not deserve to communicate on their exalted network!

sir i have been suffering from a problem since 14 days after buying ex-cel sim card on 2nd March.
sir my sim card is well activated BUT from 14 days iam contineously compailning against INCOMING SMS and more over my GPRS is also activated as said by customer care I CAN'T ACCESS the web

I HAVE ALREADY LAUNCHED COMPLAINT TO THE CUSTOMER CARE REGARDING THESE TWO BUT AFTER14 DAYS NO ACTION TAKEN FOR MY PROBLEM. PLS SIR DO SOMETHING...
SENDING YOU DETAILS OF MY SIM CARD:-
sim serial no:[protected]
mob no: [protected]
owner: somnath saha
bokaro steel city 10
pin: 827010
jharkhand

I have registered with BSNL NDNC registry almost on Sep 2007 when i was introduced. Till today I am getting such phone calls / SMS every hour. Worst is numbers for which we cant reply too sends such messages.

My telephone number is 26810153. Ther was one bill missed from my side of (Rs. 740/-) since I was out of station. Subsequently I have paid the outstading bill on 7th March 09 and requested for reconnection. Since then I am calling the BSNL folks on different numbers and they are giving me different numbres whcih again trasferring the responsibilty to some body. Some of the persons are not at all responding to the calls. I am sick of these calls to BSNL and not able to solve the problem. Let me know to whom I should approach to solve this issue.

Thanks,
Mahendra.

My mobile no is [protected].
It is blocked and it is asking for the PUK code.
Pls send me the code...as m in a big trouble.
I have tried to ask the code from customer care center, but they are not picking up my call.
Pls help me!!

with Regards
Gourav Soni...

Sir,
Please change my address for my mobile phone ( post paid) [protected]

New address

Anish Kumar Mandal
E-9, Sector -3
NALCO, Damanjodi
KORAPUT
ORISSA-763008

my mobile number is [protected]. Please deactivate my caller tunes.

Dear Sir,

I Ashish N. Modi on behalf of my Father Mr. Nareshkumar H. Modi who is senior citizen staying at H-302, Shaligram Appartment, Mallinath Park, P.T. Collage Road, Chandranagar, Paldi, Ahmedabad, am complaining about delaying the application at Vasna BSNL Telephone Exchange.
He has applied for BSNL Landline Phone dated 18-Feb-2009 & after making Enquiry at Vasna Tele Exchange dated 4-Mar-2009, he found the status of application as Permenant Closed without any Intimation to us.After that we had applied for BSNL WLL Services having D/N No.-N943658, but still we had not got any reply or any service from BSNL. My Father is Senior Citizen & he is heart patient(Not able to do wandering for enquiry) so my dear sir you are requested to do needful for the same so that we can get the services as early as possible.
Thanks in advance
Hoping for a favourable reply.
My Contact No. is [protected].

our telephone no.[protected] is out of order since afternoon of 15/3/2009.
kindly attend.

SIR / MAM
I HAVE PURCHASED THE NIC CARD FROM BSNL .BUT IT IS USELESS THEY (CUSTOMER CARE SAYS THAT THEY DONT KNOW ABOUT THE UIM CARD & I CANNOT MAKE CALLS FROM IT WHILE OTHER PROVIDERS R OFFERING THIS SERVICE VERY NICELY .SPEED IS LESS THAN THEY TOLD THEY R MANY A TIMES NOT RECEIVING OUR COMPLAINS PLS HELP SIR DOWNLOAD SPEED IS VERY LOW SOMETIMES HAVING FULL LINK UPTO 3 ALSO DOES NOT WORK PROPERLY . KINDLY HELP SIR AT MY NO [protected] BETWEEN 8 PM-8:830PM

Sir,
I took the BSNL BB on FEB'08.But from the very beginning I am suffering from link failure while accessing.Sometimes it becomes worse as no link during sometimes.I have reported several times to the BSNL and even gone to the local office 10-15 times a month.But till now the problem persists and they are not doing nothing.
Thanking You
Anirban Chakraborty
[protected]
[protected]

Dear Sir,
I have registered my complain regarding (outgoing call to reliance mobile-Route bussy )to BSNL complain center on 24365 on 14, March, 09 and received sms along with complain doc no 2930168 . surprisely got call on 15, March, 09 at 10.02am form [protected] and informed me that my outgoing problem has been solved and instructed to switch off the mobile and select network manually.So i did, But still the problem continues specially outgoing calls to Relaince mob.Twice i contacted 24356 and tried to logde my fresh complain, but the executive refuses to register my complain and when askes to connect to senior they just put me on hold for almost 10-12 minutes ie BSNL service center and nothing happened.So i did call to [protected] form which i received call saying my problem has been sloved and another suprise the executive says this is CDMA center, you might have received call by technical mistake.Informed mr to call 24365.
1.Why they dont register my fresh complain?
2.Who has solved my problem?
3.Why did i got call from [protected]?
4.Is it got to keep customer on hold for 10 min?
5.What is problem for outgoing to reliance moblie?
I suggest BSNL to change their name to Bakwas service Network Ltd.

sir, i have a postpaid connection of bsnl in which i have activated gprs 199 plan. i have purchased a new samsung s7330 phone, when i connected it to pc through pc suite and want to make netework connection i have not shown bsnl as a service provider list. so i can not use it as a modem, when i complaint it to the bsnl they told me to install it to on windows XP, when i installed it to windows xp it doesn't work. please solve this issue.

I have been a bsnl landline customer for many years without defaulting ever. In the month of November, 2008 we had taken up a broadband scheme after paying a lump sum amount of 5618/- for an year. The broadband plan was 500(C) wherein it would ensure no rent for an year and 175 calls per month were to be provided free of cost under the plan. Despite of making the advance payment, we continued to receive the usual BSNL landline bills which should actually had been waived off.We communicated this error to the TRAI office in Firozepur for several months after that for them to rectify their records and so that we do not receive the bills anymore until we cross the free 175 calls. Nothing has been done so far to help this. Instead due to non payment of those bills (which should not have been generated in the first place), our landline outgoing calls have been barred completely and we have a very intermittent useless broadband service left to us. We take it as a very unexpected harassment from such a reputed depatment. Due to the negligence of the staff in updating our records with the correct plan, we are suffering badly even after having paid the full amount for an year in advance.This is really very unsatisfactory and really adding to our daily discomfort. It is really very unprofessional for us to be expected to visit the BSNL office time and again and that too to no effect. Please help us in gettin in justice in this situation and the due compensation for the harassment we have been facing.
My BSNL phone number is[protected].
Consumer Unique ID number is PBFZR[protected].
The reciept number of the amount paid (5618/-) is 02301121. And the Bill number for this was W219879 paid on date 22/11/08.

I earnestly hope that you would take this issue up on priority and help me out.Thanks in advance.

Adarsh Bhandari

My Land line Number is 28193546. Due to innumerable problems faced by us in BB of BSNL, we have switched over to Air Tel BB in November 2008. We have requested the customer care centre to disconnect the Braoad Ban connection in the above land line on 05, 02, 2009.On the same day a copy of my letter was alos given to the Junior Engineer of BSNL, Sait Colony Exchange, Egmore, Chennai-600 008. We have paid the Braod band charge for the period 07.02.2008 to 07.02.2009 last year. Yesterday (13.03.2009) I received a bill which included a charge for Rs.2, 500/- for this month. I request the concerned AO to cancel the amount and send a fresh bill. Our telephones comes under Sait Colony Exchange in Egmore.

R/sir,

My office is situated beside Rly. Station, Jalgaon (Gold city) in Maharashtra, the BSNL inside coverage is very bad since from begining, In June 2008, BSNL have installed micro B.T.S. at our premises, but from 2 months, it is closed due to some their internal problems, I request the senior officers to look in the matter, since BSNL is loosing their valued customers.

Please note that the concerned officer are deliberately not taking interest in the matter.

Rajesh Zawar-[protected].