Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Mam
i want to make a complaint that i was recharged my BSNL prepaid sim with Rs-55 today(24 Dec 2011), and after 45 min a scheme named MIMOBTV is automatically suscribed by company and Rs-40 is deducted from my account balence.
This is not fair. It is a cheating of company plz check it and refund my money.I am a student, and can not afford this type of mistake of company.
Mob-[protected]
Dis-Shahjahanpur[Utter Pradesh]
Himanshu

I am using broadband connection with Business UL 15000 Plus Plan.For the last one week speed is very slow. for example i have taken speed test with bsnl speed test meter. it displays 514 kbps, 750 kbps 1.2 mbps. Actually as per the above plan 2mbps speed. Kindly consider the above, and solve the problem.

K. RAVISANKAR
38, Car Street,
Sriperumbudur.

My telephone Number 27238088. Braod Band connected. But not properly funsioning. Disconnected frequently while viewing. Every week I feel this. Please do the needful to avoid such complaints in future.

I have new phone connection with broadband No.24747078. Phone installed three days ago. But bandband connection not yet given IP name and ID Number not furnished. When I will expect them.

Dear Sir,
Good Morning.
My phone No;25731207.with broad band connection.
Every month my phone not working for few days.Now also not working.
please do the needful to avoid in future.
Thanking you
Very truly yours
J.ANTTON

Hi,

For the past 3 days, there has been a problem with my internet connection. Its providing me with only local access. Today ( 17th November 2009) its working but keeps giving problems and connection errors.

From yesterday (16th November 2009), my landline is not working. I have registered a complaint with the automatic complaint system at the Vijaynagar exchange.

Kindly do the needful as soon as possible as its causing a lot of incovenience.

Thanks in advance for the help.

Dhanya

Landline[protected]

My no is 26173965 am using Broadband with it. the connection is very poor. most of the time its disconnecting very rarely its connecting. What BSNL is doing? i already gave 2 complaints but no response and feedback. If it continues am going to change it to Airtel.

I am from Pallikarani, Chennai. My WLL phone number is 2972 6889. The Broadband is not working from the day of installation. The MODEM is not sensed in USB port. Kindly make arrangement to rectify the problem.
S.Manickavasagam.

1500 is a pathetic service and the voice at the other side that our people are busy and will please try later, this recorded message goes on from morning to evening, and i hate the females voice which is more irritating, ... sorry this service is a dead service

Dear Sir,

I have got a new tltephone connection for Broad band. from 2 week i am waiting for broad band connection to start and BSNL exchange has installed the modem and asking for additional 500 to start my broad band connection.

from 2 week daily i go to exchange and complain about that my new connection is not started and i get same answer that in a 1 hour it will start and private line man krishna ask me to pay 500 otherwise they will never start connection.

So please look in this matter.

M.B.Singh
Nyaya nagar Jhunsi allahabad.

Landline[protected], Cell [protected]

same with me .. anjananagar BSNL office has serious issue with few poeple working there

Dear Concern,


We are existing customer, and Our office is been shifted near anjanagar and requested to shift the connection, from past 25days i am waiting for broad band connection and telephone to work on. Even after calling many times, there is no proper response from line manager and no solution.

Here by writing compliant to inform, the service is worst and neglect the customer. Concern department should take necessary action to ensure proper customer service

I am the customer of BSNL of BIHAR circle . MY Mobile number is [protected], and sim seril no. is[protected]. so i want to know my puk no.of my number. so kindly send my puk no.
MY E-MAIL ADDRESS----neerajraj_4132yahoo.co.in

sir i m coustmer fo bsln bihar circle
plz kindly send me the puk code of my bsnl no

sim information
mobile no- [protected]
sim no[protected] HLR2
customer's name- sibala devi
address- sadar bazar, khalsi muhalla,
jamalpur, distt munger

pls send me my puk code

I am the customer of BSNL of BIHAR circle . MY Mobile number is [protected], and sim seril no. is[protected]. so i want to know my puk no.of my number. so kindly send my PUK2 no.
MY E-MAIL ADDRESS----arun.[protected]@rediffmail.com

my mobile [protected] my sim puk code

BSNL — i want puk code

i want PUK number for my bsnl sim.

My number is [protected] and my sim number is[protected]

i am the customer of Bsnl in Bihar circle

my mobile no is [protected]
Sim seril no is[protected]
kindly send me PUK on sanjeet.[protected]@gmail.com

i am the customer of Bsnl in Bihar circle

my mobile no is [protected]
Sim seril no is[protected]
kindly send me PUK on sanjeet.[protected]@gmail.com

I am the customer of BSNL of BIHAR circle . MY Mobile number is [protected], and sim seril no. is[protected]. so i want to know my puk no.of my number. so kindly send my PUK no.
MY E-MAIL ADDRESS---- sanjeet.[protected]@gmail.com

I am the customer of BSNL of BIHAR circle . MY Mobile number is [protected], and sim seril no. is[protected]. so i want to know my puk no.of my number. so kindly send my PUK no.
MY E-MAIL ADDRESS---- [protected]@hotmail.com

im from tamil nadu.what is the code number for new aircel number frm bsnl.if i put zero front of the number then the networks says the number is doesnot exist.so what should i put code (from tamil nadu(bsnl landline to bihar(aircel))

I am the customer of BSNL of BIHAR circle . MY Mobile number is [protected], and sim serial no. is[protected] i want to know my puk no.of my number. so kindly send my puk no.
MY E-MAIL ADDRESS : [protected]@yahoo.co.in

BSNL — Need PUK

Need PUK code for my Mobile [protected]
SIM:[protected]N
Please send to my email id [protected]@yahoo.com

need PUK CODE number ...my sim number is[protected]
mobile number : [protected]
ajithkumar cv
kerala ( ernakulam circle )
mail : [protected]@gmail.com

I am the customer of BSNL ASSAM circle . My Mobile number is [protected], and sim seril no. is[protected]. My Mobile required puk no. to start mobile service. therefore send me puk no.
either at e-mail: kamal.[protected]@gmail.com or at Mob no. [protected]. urgent please.

i need PUK
my prepaid mobile no is (Punjab circle)-[protected]

SIM no is-[protected]

KINDLY MAIL US PUK IN MY EMAIL ID :-amitkumar.[protected]@gmail.com

I need PUK Code No.

I am Goutam Banerjee of 33/1, A.P.C. Roy Road, Kamal Park, Birati, Kolkata - 700 051.

My SIM Serial No.[protected]

Kindly Send my PUK Code No. to my E-mail. [protected]@yahoo.com

(Urgent)

i need PUK code no.

my mob number is [protected]

SIM no is[protected]

kindly send my PUK Code No. to my Email. [protected]@gmail.com

i need PUK code no.

my mob number is [protected]


kindly send my PUK Code No. to my Email. [protected]@gmail.com or sms on [protected]

My sim no is[protected]
my mobile no is - [protected]
please give me my puk code as soon as early because of my all officially contacts in this sim
send to - [protected]
email id - [protected]@gmail.com

My sim no is[protected]H.
My mobile no is[protected]
Please give me my puk code as early as possible because of all my business contacts are in this sim
send to - [protected]
email id - [protected]@hotmail.com

home 250 — bsnl broadband portal is not working

The site which was recoomended for cheaking the account usage of my broadband connection(www.data.bsnl.in)does'nt opens from past two weeks.Iam not able to view my account usage, i want to know the reason behind this happenings.Kindly inform me about the malfuntioning of your servers.

sir,
i have 250/- Bsnl Broadband plan at my home. We are unable to check usage from the website bbservice.bsnl.in through Dataone Account Administration link it shows 403 forbidden error page from intial but i manage it, through my usage by checking my usage by Usage portal detail link. but now, the usage can't be checked as whenever i submit my username and password, the site shows that "No Usage Records Found For APR-2009" where as i contionusly use it for last 2 days.what can i do.
please help me..

Always the site will be down, not able to check the usage for the past 15 days..
Every now and then we are facing the same prob..too bad..

usage is not displayed

sir,
i have 250/- Bsnl Broadband plan at my home. We are unable to check usage from the website bbservice.bsnl.in through Dataone Account Administration link it shows " http 404 not found" from intial but i manage it, through my usage by checking my usage by Usage portal detail link. where as i contionusly use it for last 12 days.what can i do.
please help me..

thanking you
zia

now a few some day bsnlportal is not woarking properly so, i can not see my uses .plese help me.

yours
sheelatripathi
[protected]
500 comboplan
gpl gopalgan j

we are unable to check the bb.service usage time

BSNL — Broad Band Usage Not Working

Sir, for the past few weeks www.bbservice.bsnl.in is not opening dew to which I can't check my usage of my broadband account. Occasionally this problem arises, please help me out.

V.P.Moideen
Shanthi Mahal
Checkikkulam
Kannur, Kerala
[protected]

To,
General manager,
Bsnl, kalyan telecom (Maharashtra)

from,
john Philip dsilva
holi, vasai(w)-401201 thane
Ph no-2320931
Account no-[protected]
Customer id-[protected]

Respected sir,
I john Philip dsilva want to lounge a complaint with you since my land line telephone for bsnl landline is gone dead for last 28 days . The complaint is already registered on the call centre as well as the 198 number for almost 28 days now .After registering the complaint on 198 number also no one comes from bsnl to help it is not only this time but every time I register a complaint on 198 number no one from bsnl is bothered ro even check . but if you give 50 rs to lineman the work is done within a minute. previously there were a few of my neighbours also had their phone dead like me for 28 days but now their phone is working. Because they had complaint to the general manager of bsnl through internet. But my phone is still not working. I am a retired government employee and my age is 75 now and also I have been operated for heart surgery (pace setter)for 10 years now. So my doctor has told me not to use the mobile phone. I can only use the land line phone as per doctors instructions. But bsnl phone is always dead in my house my son goes to work for night shifts god forbid if I get an medical emergency in night time I have no means to contact the doctor in the night. I also give good business to bsnl since my bill is always more than 900 rs per month. And I have always pay my bills on time so I don’t understand why when my phone line goes dead it is not repaired on time. The workers or line men from bsnl come and tell me that it is a technical fault from the exchange and go away and never come back. I am a senior citizen of india who has retired from mazgoan dock ltd company that was also a central government company but I never worked in this manner I always did my work sincerely.
I don’t understand what is wrong with all the government companies that is why all the private companies are taking advantage of it and there will be one day when all the government companies like air india, bsnl will close down. So this Is high time to take action and tell your workers to be on their toes or else they will be left with no job on day. I think since my phone is not working for almost a month now I should also not be charged for my monthly bill. I will also forward this complaint to grahak manch (consumer forum)from my side to get a immediate reply.
Hope so bsnl will help atleast this time.

Online Prepaid Recharge did not succeed even after 72 hours & Worst Customer Support in the world.

My mom has taken a Bsnl Prepaid mobile recently. I have found that I can use the online recharge facility and have started using the same for recharging my Mom's mobile. All has been going well but on May 1st 2009 I recharged online for 110Rs and It did not get credited to our prepaid account even though the amount was debited from my Bank A/C. I have registered complaints twice and no action has been taken even after 24hours. I would also like to notify that Their Customer service really does not provide any quality service. Every single time I called them I always got only two answers: "The data is not updated in our systems. Please call again after 24hours." (Even after 24hours or 48 hours or even after 48 Months the systems do not get updated.) and "Sorry! Our servers are down" Never Ever I have got any solution from them.

Details of the online recharge from my SBI a/c:

Reference No. IG07231147
Debit Account Number [protected]****9317
Debit Branch PADMARAO NAGAR
Remarks BSNL Payments
Transaction Date 01-May-2009
Amount INR 110.00
Status Success
Reason Completed Successfully

===============

01-May[protected]May-2009)

MSBI[protected]IG07231147 TRANSFER TO [protected] 110.00

plez send me frre calling tricks
bsnl, vodafone, idea, airtel
only punjab uses

I am facing similar situation.. BSNL SUCKS...
My NUmber is [protected]

I have booked a compalint that my Land line No[protected] is dead vide my complaint Docket No. 34 dated 3rd Nov 2008. When I enquired about my complaint, I was given to understand that it was closed without my knowledge stating the reason as ' Receiver off ' & I was given another when I was asking about my telephone status. They opened a new Docket No 172 dated 14 Nov 2008 with a firm assurance from the supervisor that it will be rectified by same afternoon & no further escalation of complaint is needed . Till date 16 Nov 2008 the telephone remains dead and has not been functional from the past 13 days with no status update on complaint.

respected sir
iam navaneetha krishnan yadav iam staying in bangalore, bommanahalli and my telephone is
25735995 and from the date of instalation there is no connection at all but every month iam getting bill that amount is to heavy that iam un able to pay the heavy amount please enquiry about this and kindly make surrentre are give a connection
thank you yours
navaneethakrishnanyadav

Dear Sir,

I have given complaint for non working of phone number 25465875. The phone is not working for the last two months as it is impossible to talk with humming noise in the phone. The line men confirmed that it is cable fault and he cannot do anything. There is absolute no sign of any rectification. My complaint number is 295 and you can check from your records that there are so many complaint given in the last 6 months for the same telephone.

Kindly look into the same.

I am not able to unsubscribe the services from 51819, it is deducting Rs. 30 per month for this particular service. I called up the Customer care and they said me to unsubscribe it by sending Message " UNSUBDAT" to 51819. But after sending this message, it is still deducting Rs. 30 per month.My mobile no. is [protected]

i want to unsubscribe the service from 51819.
pls do this work

i want to unsubscribe 51819 service. my no. is [protected]

i want to unsubscribe my dating service on bsnl no.[protected]

i want to unsubscribe 51819 service. my no. is [protected]

its a pity that no unsubscribe option has been given and a service is activated without consent

no good coverage of network.. and in home there is no network totaly.. please take action on this and contcact me my no is [protected] i am a bsnl user from 3 years..

low range at agar nangur, paithan Aurangabad(mh)
due this we are unable to take bsnl mobile

Respected Sir,

my landline no is[protected] is not working since last 7 days i have sent complaint but till there is no actions reguard my complaint. so i requrest pl follow up my application.

Thanking you
kanan bhavsar

dear sir

my firm name is rikon clock manufacturing company we have four line of bsnl landline number is 285300 / 285301 / 285302 / 285303 this all number are not workong properly we complaint many time of our local branch but there is no response. we are faceing this problem last one month

so do some needful stapes for this

respected sir
my name is ishan bhatt & i m from chhota udepur, dist-baroda, state-gujarat.
in our town TWO bsnl mobile tower are sictuated but its not work properly.often bsnl mobile service stop in our town & also calls are not connected properly.thats the reason pepople go for other mobile services & that very shame thing 4 bsnl & our goverment.so pls take some serious action.
thank you
FROM-ISHAN BHATT
CONTACT NO.- [protected]
CONTACT MAIL ID- [protected]@YAHOO.COM

my landline noumber 255257 is dead

From:
Govindbhai D. Khara,
7/A, Jai Raghuvir Housing Society,
G.D.High school Road, Saijpurbogha,
AhmedabadCode:382345
Tele:[protected]
Date: 11.07.2010.
To,
The Area Manager, BSNL Telephone Exchange, Kakaria, Ahmadabad.
Sir,
Sub: BSNL Broad-Band With telephone No.[protected] NOT PROPERLY
WORKING AFTER INSTALLING ON 07.05.2010 TO TILL DATE.-Request of
[protected][protected]-----
In the above connection I wold llike to submit the following few lines.
2. I took a broad band with telephone connection .It was installed on 07.05.2010 at my above residence address. After installed, it is not properly working .the dial tone of telephone remain closed so the connectivity of internet is not possible stated by the attended authority (shri Nagarwala)of BSNL So numbers of times I made telephonic complained to the various authorities of BSNL office, Naroda. As well as BSNL Customer care center.As per directed me by the attending telephonic complain authorities, I contact to concerned Authorities on landlinePhone and my mobile. As and when the persons attended my complain made excuses for technical defaults in telephone landline as well as internet connectionproblems. But they both are failed to solved permently the said complain till the date. I also reqested to Mr.Parmar attending complain to installed the New land line or allotted me new number which will properly worked.They each other (Telephone line authorities and Internet complain attendant)even some time not attending my complaint and replied me as it was not pertained to them (Both each others). So it is very difficult for me to whom The complaint shall be make towards my above disconnectivity left out during the day of landline telephone and internet which I suffered since long back and are not solved by them at all. They each other misguide me by excusing to show me the various causes for avoiding my complain.
3. It is very regret to state that they are not interested to solve my disconctivity of telephone line as well as internet so far which I suffered it from Beginning to till date after installed it at my recidence. In this matter I personally met to shri D. K. Patel, Divisional Engineer at Naroda telephone Exchange, Naroda, Ahmadabad on 21/06/2010.He the then Promised me to solved my problem immediately Whithin a two –three days. But the affords to solve my above problems are still been not fullfiled.
4. Though I am a government officer in Finance min., Nobody to take interest for solution to my problem. I therefore request you to look into the matter and per cue for solving said my complaiat immediately. In this regards, I also contacted tele.No2543555 on 03.07.2010(11.00A.M.) where your receptionist told me that you are not in your chamber and asked me to registered my complain to her which she entered for action. Today morning Another telephonic complain also is make to BSNL CARE CENTRE ON Tele No.1500/1503 etc . on 11/07/2010. Further I state that the deduction or discount on disconnection of the telephone lines as well as Internet during the period from 07/05/2010 to till the date of complained not solved should if any, is available to me as the customer will be allowed to me in my telephone bill as per BSNL terms & Conditions.
Thanking you.
(G.D.KHARA)

respected sir,
my land line phone is not working.i am complent for thet 3 times but they cant take any action.
26650266

Respected Sir,

My land line number is[protected]. It's not working since last 2 days .I am complent for that 3 times but they cant take any action.

Please do the needful.

dear sir

my Companyname is Krupa Chatons manufacturing company in Gujarat.Address block no 749 a, Gadaria, Exchange Ronval, Valsad, Gujarat. we have Two line of bsnl landline number is 266059/ 266069 this all number are not workong . we complaint many time of our local branch but there is no response. we are faceing this problem last 15 day to 20 day.our factory all work on internet.second think our project run in internet.We submit complaint in writing.This matter many time talk in charges officer.but no satishfy answar.

pl.help this matter

Regards,
Krupa Chatons manufacturing company
Jatin Modi

respected sir,

My Institute Name is Sararwati Nursing Institute in Gujarat. My Address B-3 Abhishek Building, Ground floor, Nr. Hotel Haveli, Sector - 11, Gandhinagar (Gujarat).
My land line phone No. is[protected]. My land line phone is not working.i am complain for that 2 times but they can not take any action.
and now they are not listen my complain this is my request please take any action.

Respected Sir,

My land line phone is not working since last 15 days..i have complain for that 3 times but there is no response.
I am living in gandhinagar sector 23. My no is[protected] please sir take any action.

I have complaint approximate more than 20-25 times in BSNL EXCHANGE UDHANA but till today may BSNL LAND LINE[protected] and broad band connection not working properly. and responsible reply from BSNL exchange has not been given. Sir, our complaint is not taken seriously why should be connected with BSNL

respected sir,
my land line phone[protected] is not working.i am complent for thet 2 times but they cant take any action.
and now they are not listen my complain this is my request please take any action.

DEAR SIR, MY LANDLINE IS NOT WORKING
PLEASE DO REPAIR IT.
MY LAND LINE NO. IS[protected]

My land line phone is not working since last 05 days. My no is[protected]

Respected Sir/madam

My land line phone[protected] is not working since last 7 days., i have complaines 1st at customer care on 7th october my complained number is ([protected]), i had also called on 8th october, 10th ocytober, 12th october & 13th october as well regarding this problem but my problem is not solve no any one bsnl employee come home to solve the problem. i also gone @our aea telephone exchange @NARODA(a'bad) on 10th october 1:00p.m & meet with mr. parmar, he told me that the problem solve within two days still i am suffering from that problem plz do something & take some serious action...

Regards,
Ankit Solanki
(+91 [protected])

Dear Sir,

For complaint of telephone number [protected] which is dead for more than 23 Days

i have bsnl BB home combo UL 900 plan

My name is Sanjay Patel. i want to complain you that my landline phone has been disturbed from last 23days and for that reason i have complained many of times to Bsnl Exchange Lunavala Head Mr. Vaghela, Lunavala and also complaint at Godhra, Nadiad Exchange, Ahmedabad - Complaint No of Ahmedabad - [protected] dt.23.10.2012 but there is not any action taken by him .So I request you to give advise soon as possible.
Eagerly waiting for your positive reply and action.

Phone No: [protected]
State: Gujarat
Circle:Lunavala, Godhra
Exchange: Sadhakpur
Mobile:[protected]

hello friends

i have suggest to use Airtel and reliance landlines phones...

Dear Sir
My landline tel.no[protected] This tel. is totally dead. I have make complain daily from 8 th nov, 2013 But there is no solution until today, When tel. is not working then i make complain after solution is come after 4 to 5 days. So i request you please do nasecery action.

Ashish N Maniar
Visnagar, ( N. G. ) Mob. [protected]

calcutta telephones landline. — LAND PHONE SET & LINE NOT REPAIRED FOR LAST 5 MONTHS.

THIS IS VERY SHAMEFULL, THAT MY LAND PHONE WAS DEAD FROM LAST 5 MONTHS AND ALSO PHONE WAS DEFECTIVE.I HAVE COMPLAINE FOR THIS 8 TIMES, BUT NOT YET REPAIRED.

BSNL-landline services — Replacement of telephone set

My telephone number is[protected] and my postal address is 12, radha madhav ghosh lane Howrah-711101. As my telephone set is not working at all so i would like to get it replaced with a new telephone set.

Kindly take my complain seriously and do the needful.
Thanking You

My complaint is also similar to the above. I have made several complaints to the local Telephone Exchange Office (642 Exchange) over phone requesting them to arrange replacement of the faulty telephone set but it yielded no result. For your kind information I have also Broadband connection & Manikjod Plan in this telephone. But due to non-replacement of the faulty telephone set I am unable to utilize the facilities for which I have been paying regularly. However, if it continues and my problem is not addressed immediately I shall be compelled to surrender my telephone citing the gross apathy of the Calcutta Telephone Authorities where I have also served during the year l977-1980.

If BSNL authorities is really eager to provide services to its customers then I would request them to replace my faulty telephone set with a new one only ( as the old & repaired one is not acceptable to me ) immediately.

Awaiting your early action in the matter,

Kind regards,

Sanat Mukherjee
Mobile : [protected]
Landline :[protected]

Land line phone of Calcutta Telephone — Disordered Land line phone

I am extremely sorry to mention that inspite of my regular interaction over phone to BSNL automatc complaint recorder[protected] for last one month July, 2009 and I was given docket no J 2343, , these people dont have any idea about how the telephone is an essential tool for old aged personal, they are only interested to draw their fat salary instead of serving the customers in proper way (GOD knows how these people continued ther job when several complaints lodged by the public paying for their bread and butter by paying hepty tax to Govrnment)

I have really doubt on BSNL particulary calcutta Telephone will improve their performence in respect with private sectors In this regard my name is Dipak Boseand My land lineConnection no#[protected] . I dont even know how I rid from this vicious circle o[censored]ntollerable efficiency, which I got from our honorable public service like BSNL. I would like to request you, please take some appropriate step in favor of customer like us...we really need the service.
Dipak Bose

The land phone (phone no.[protected] possessed by me was replaced with an old set as a result the set is again out of order & I am unable to get the service which i meant for.Complaint has been lodged through computerised fault booking system. I am requesting the cocerned authrity to please look into.

Dear GM;
Calcutta Telephones
BSNL; Kolkata.


Sir,
I would like to inform u that my land phone[protected] was not working from 19/10/2009. I made a complain through computrise falt booking system and also informed to grevence cell through my mobil phone lots of time. But till today my land line is comletely dead.Last seturday morning(31/10/09) somebody from telephone exchange rang through my land phone and asked my land phone number and then cut the line.after that we tried to use our land phone but we observed the line is still dead.So I m requesting u kindly do needful for the same immidieatly.
Thanking you.
Yours faithfully,
Amitabha Chaudhuri.

51/1A N C Chowdhury Road
kasba Kolkata 700042
Telephone No. 24051685.

My Email address is [protected]@yahoo.co.in

To
Sr.Accounts Officer/ ECS
BSNL, Calcutta Telephones
O/O Chief General Manager,
Calcutta Telephone District,
8, Hare Street,
Kolkata-700 001

Sir,
Sub.-Non-realization of payment through ECS
Ref.—Your letter no.BAA/5000/Debit Data/ 3628 of 05/12/2009

Ref. to the above, It is to inform you that my S/B A/C no.[protected] of kolkata main branch
From which the ECS amount may be deducted all times.

It is also requested to realize any unpaid amount from my above said A/c as ECS system is being adopted by me to avoid any hazards regarding bill payment.

Thanking you..
Yours,
Mrs.Utpala Mukherjee
54/2/3, Andul Road,
P.O.- Danesh Seikh Lane
Dist.- Howrah,
W.B, Pin.-711109
Ph..[protected]
E.Mail. [protected]@rediff.com

BSNL — Weekend syndrome for my telephone

The telephone 26662837 is always dead during every weekend for the past 3 months. After a complaint it becomes alright on tuesday and again becomes dead on friday night. I strongly feels there is some illegal tapping or some mischief

I LODGED COMPLAINTS SEVERAL TIME THAT MY PHONE SET IS FAULTY. BUT NO ONE BOTHER ABOUT IT. ATTENDANT SAID EVERY TIME THAT PHONE SET IS NOT AVAILABLE. IF BSNL CAN NOT PROVIDE SET THAN WHY SHOULD I PAY BILL EVERY MONTH. I MUST BE REFUNDED AMOUNT SINCE MY FIRST COMPLAINT. MATTER MOST URGENT.

BSNL — PHONE SET FAULTY

I LODGED COMPLAINTS FOR PHONE NO.[protected] SEVERAL TIME THAT MY PHONE SET IS FAULTY. BUT NO ONE BOTHER ABOUT IT. ATTENDANT SAID EVERY TIME THAT PHONE SET IS NOT AVAILABLE. IF BSNL CAN NOT PROVIDE SET THAN WHY SHOULD I PAY BILL EVERY MONTH. I MUST BE REFUNDED AMOUNT SINCE MY FIRST COMPLAINT. MATTER MOST URGENT.

Calcutta Telephone — dead telephone set

My telephone no.[protected]. that phone dead since last 4 days. I have complaint the matter at No.[protected]. but till date I could not get any fruitful result. I also inform to the No.[protected], [protected] (Mr. Ashoke Koley) & No. [protected]. But all in vain.

The land phone (phone no.[protected] possessed by me was replaced with an old set as a result the set is causing dialing of wrong no. due to illigible nos. on phone pad causing me to bear the cost of wrong phone nos. dialing from your supplied old non usable/rejected instrument & objection had been raised on 25.2.2011 but unfortunately, I am unable to get the service which i meant for. Complaint has been lodged through acknowledgement of the Area Managers office. I am requesting the cocerned authrity to please look into as details given below:-
1. complain no. B6863 dated 31.12.2010, attended on 24.2.2011 with an assurance of supply of new telephone similar to the original instrument with clf facility will be supplied within a months time by the office of the Area Manager, South Kolkata, Ballygunge Place, kolkata-19.
2. STD. registration has been done by docket no. SI24352 dated 24.3.11 and receiving cold call from your end the facility has been restored but surprisingly the facility is not yet been available at customers end.

KOLKATA TELEPHONE — faulty telephone

[protected] is my tele no. repeated request to change the instrument is yet to elicit the desired result.request your indulgence to expedite proceeding,patience is running thin.regards & subho bijoya from major amitava mukherjee

Frequent landline disorder[protected] repeated request made from my end regarding change of faulty receiver and overhead line which is very much
poor condition (several joints on tne line). pl.look into the matter immediately .



To
DE(external) calcutta tel. Behala.
From-Utpal Mukherjee
P-6. Oxy-Town.Kolkata-700061.
Dt.[protected]

Frequent disorder of landline tel.[protected].request/complaint lodged every week, to change the faulty receiver & outside tel line which is very much poor condition with several joints .PL.look into the matter immediately.

To
D.E.(external)
Calcutta telephones Behala exchange.Kolkata From-Utpal mukherjee
P.6-Oxy-Town
Kolkata-700061.

SUBJECT: FREQUENT DISPUTES IN THE BILL WHICH ARE ASKING FOR SOME GHOST CHARGES.


Dear Sir,


I am one of your BSNL Consumers with phone number[protected] under the scheme of BBG FN COMBO 500 BROADBAND CONNECTION. As per your scheme I can make 175 free calls from the landline with 3 minute pulse on landline and 1minute pulse on mobile and also can download freely upto1.5 GB data with night unlimited facility through the internet. I used to keep the detail records of my usage and account on both the landline as well as on the internet also as have your Portal ID. Naturally I need to pay Rs.590 as my monthly bill. But it is unfortunate for me to tell you that very recently within 2 or 3 months gap my bill amount is crossing Rs.700. It took the hike first in November2012 (Rs.708) and then again in February2013 (Rs.723) due to some ghost charges.

In November’s bill one head of “one time charges “ was there and February’s bill is demanding for phone calls but showing only 125 calls which is less than 175. I have a deep trust on BSNL, from that regard I am praying to you that please take care about these matters and do the needful adjustments in my next bill. Hoping for a positive response from your end

Thanking you
With regards

Surajit Batabyal
Customer ID [protected]
Account Number [protected].
27th February 2013.

Dear Sir,

I am Goutam Banerjee one of your customers Mobile No. [protected].
On 19/03/2013 a sum of Rs. 20.00 (Twenty only) had deducted from my
account without my consen for Phone Data renewal charge.

Kindly refund my said amount.

Thanking you,

Yours faithfully
Goutam Banerjee
33/1, A.P.C. Roy Road,
Kamal Park
Birati, Kolkata 700 051.

BSNL Excel — Network

Unable to search BSNL network by any mobile since last 3 months from west of Moti Chowk, Khagaul, Patna (Bihar) area. While one tower stands within 1km and another is 1.5km, please help

BSNL Excel — sms are not timely delivery

sir,
I am a bsnl prepaid customer, mob.no: [protected], i took a new prepaid connection from bsnl before 2 weeks, from the first day of my usage, it showing the problem that sms are not timely delivering to other networks. I contacted customer care so many times, but they are not intrested in solving the problem, frankly. Later i gave a complaint, ref.no: [protected], and i got a response that the problem is completely cleared, but the problem is not yet rectified. after that i contacted the customer care, but the same story. Kindly take some actions.

thanx bsnl for providing us all these facilities..

my bsnl sim is disconnected by the not ussage

my bsnl sim is block this no [protected].sir pl my this no block

Hi sir/madam,
I lost my BSNL prepaid sim card along with my mobile, My phone no is [protected] pls do the needful to block the sim as early as possible.

I lost my bsnl prepaid sim card along with mobile my phone no is [protected]. please do needful to block the sim as early as possible. attach my photo id

Dear Madam/Sir,

I have a BSNL connection number 23324575, and had complained several times to change the instrument. infact ours is new connection and we have recd faulty instrument and when we have brought to the notice of the service men Mr. Chikanna of Rajajinagar area he in reply said you will get such kind of instrument only. I was surprised and within six month it is completely dead and it is replaced with old instrument and again we are facing same problem every time we cant hear properly.

My sincere request is please provide us with good instrument and not face any problem in future. To be frank because of this we are very dispointed about BSNL services.. The service is very very poor.

Hope our problem will be attended immediately.

Thanks & Regards.

Arun

MY PHONE NO IS 2324808 I PAID BILL 3 WEEKS BACK BUT STILL I GET THE MESSAGE AS BILL IS NOT PAID UNABLE TO DO CALL,
Your vasai account officer phone is always ringing no response.
Please activate the phone

My telephone is working, but my broadband is intermittently down. Complaints are lodged on several occasions to authorities. It is repaired temporarily and again it is down. This problem I am facing for the last 15 days. I am facing difficulties in accessing internet that when I wanted it very badly.

My landline telephone No. 2528961 falling under Kalyan Telecom District, Vasai Division is now out of order from last 15-20 days, please rectify the problem

My telephone line is disconnected. I have made the payment one week before, but my phone is not activated till today, so, please activiate the phone immediately. My land line Phone number is 2408585 BSNL, Dombivili (W).

Our tel. no.274264 & 270516. U debited our current a/c through ecs. but we do not recd. tel bill of that period. we lunch this complaint two months before. still we do not recd. tel bill for our referance.
kindly do the needful.

from satosh

My landline telephone no. 2302140 is not working since last 10 days

BSNL regularly not sending bill time to time & disconnecting phone due to non payment. while Payment is already done before 5 days they could get money.?? hahhahhahhahahhha
Always doing Kam chori upar se sina zori

Dear Sir,
My BSNL LAnd line[protected] was dead for more than a week, & till date a it is not started . & kalyan telecom made a fantastic solution to lodge a complaint, that the telephone exchange which is come under KALYAN TELECOM are not accepting a complaint on written or verbal, they are telling made oyur complaint on no:198, but sir can you tell if the land line was dead then how can we lodge a complaint on this advance system.
Please take your valuable time to modify the complaint lodge sysytem & start working of our land line.

Regards,
Mandar Naik
[protected]

i can not use my broad band connection as i lost my password.
i lodge written complaint @ 15 days back, at that time clerk informed me that you will received phone call within two three days, but till today i havenot received and i can not access net

Dear sir,
As per our booking of CELLONE/WLL no.[protected] [protected] for umroli, Palghar we bring to kind notice you that its already left one month for its booking till date we yet not received WLL line as per tel. discussion officer told us that shortage of WLL instrument they are not able to give connection.

This is the main difference in private sector and our government sector. We already facing lot of problems for this connection we already visit
lot of time (Me and my father) to palghar Exange. But we not get any proper feedback as well as problem of your related officer which are gone for leave as per inquiry of our connection they told us that please came after few days our madam on leave. we don't expect this type of answer.
Kindly co-operate with us

RESPECTED SIR/MADAM

I have the customer of BSNL KALYAN CIRCLE. I HAVE A LANDLINE PHONE NO. 2464631. I AM STAYING AT VASAI. MY PHONE IS OUT OF SERVICE SINCE SUNDAY 01.11.2009. I HAVE LOGED COMPLAINT IN BSNL NO. 198 AND I HAVE RECEIVED A COMPLINT NO. 515 DATE 02.11.2009 AFTER 5 DAYS HAVE BEEN PASSED NOT ONE PERSON TO COME FOR RESOLVED THE COMPLINT. KINDLY LOOK IN TO MATTER & SOLVE THE PROBELM AS EARLY AS POSSIBLE.

FORM
MANGESH
VASAI EAST

Our office phone lines are not working for last 15 days, their is no response from BSNL Vasai (East) office.
Our work is stuck up as it has halted the communication process completely.Request to attend the complaint as early as possible.

Kalyan Telcom Exchange — Non Working of the phone

I have been follwoing up with the dpeartment to register for the complaint of my telephone for last two weeks. My number is 2393663.

Someboy attened the complaint with no use as it went off the very next day.

Immediate attention to our telpehone line is required urgently.

bharat sanchar nigam ltd.kalyan — telephone not working since last 20 day

my telephone no.is 272227 & 272088 (std.code 02522) at kalher are not working from last 20 days,we had made several complaint to bsnl at no.198.now they are telling it will take another 7 days.
in last one year i saw that tellephone is hardly working for 190 days out of 365 days.we also have broadband connection on no.272227 monthly rent is about 1000/-without giving service they are charging rs.12000/-yearly.

we are using four land line of our company. 2480311, 2481468, 2481003 & 2480148. we have observed that you are having technical fault and we are suffering. we tried at sativali, vasai (e) but no responce. i have tried kalyan network division but never getting on line. our landline no.2480311 is connectivity of internet since last 20days it is not working. today i have gone to vasai (w) to submit my VP's letter for necessary action but no body is ready to except it. i have taken duplicate copy of all nos. and paid internet connectivity telephone no. bill. i hope you will take proper necessary action. my contact no. is [protected] and [protected].

still our telephone no. 2480311 got cross connection and internet not working since last 20 days. please take necessary action urgently. early action will be highly appriciated. tks., rgds.

MY TELEPHONE NO. IS 2230205 WHICH FALLS UNDER KALYAN EXCHANGE (KHADEKPADA). THE SAID IS OUT OF SINCE 8TH OF APRIL, 2010. I HAVE MADE COMPLAINT ON AUTOMATIC SYSTEM AND AFTER THAT TRIED TO CONTACT MANY OFFICIALS ON 2231400. BUT NO ONE IS ATTENDING THE CALL. IF I CONTACT OTHER NUMBER, THE OTHER OFFICIALS ARE PROVIDING THE ABOVE NO. AGAIN AND AGAIN.

SINCE ABOUT ONE & HALF MONTHS OVER, NO ONE IN THIS DEPT IS BOTHER ABOUT TO RECTIFY THE FALUT.

I UNDERSTAND THAT A LOT OF TELEPHONES LINES ARE NOT WORKING IN THIS AREA SINCE THE ABOVE MENTIONED DATE. CUSTOMERS ARE REGULARLY VISITING TELEPHONE EXCHANGE BUT THEY ARE ALSO NOT GETTING ANY PROPER REPLY.

I WILL HIGHLY OBLIGED IF YOU TAKE NECESSARY ACTION TO RECTIFY THE FAULT AND GET THE SAME IN WORKING CONDITION.

YOUR EARLY ACTION IN THIS REGARD MAY BE HIGHLY OBLIGED.

INO COMMENTS

My Landline # 2341981 is out of order viz. cross-connection. No action by BSNL
inspite of repeated complaints. Please do the needful.

My Landline # 2327309 is out of order for no reason.
Please address this complaint ASAP.
RAddress:Rangaon Rd."Gaurav Apts", Vasai(W)

I am Milind V Apte, staying at Virar (W), from last one month broadband internet is not working, I can't take followup because I am working at Mumbai. During day time I can not make complaint. Please look into the matter.

my telephone no.2463867 is dead since two months nw and the staff here is not responding to my complaint since then...and i only have incoming facilty but my bill comes even of outgoing...i m fedup with the bsnl staff behaviour...they r not responding to my complaint and neither r they ready to come and check my line what is the use of it i m only paying billsd without using the service...

I Rajendra Pednekar my phone no. 2441356. I have internet and i submitted my complaint letter 2 or 3 times that my internet is not working showing error no. 691 but then also yet bsnl has not taken any action for solving problem.

I am Mr Raju Pandhara, phone no. 2524424 at Virar (E), is out of order form last month,
no body is listing my complaint, but I am paying the bill regularly.The all staff of Bsnl, purposely not providing the service because, they have getting something form private telephone operators, that these customers
should turn to private operators.There is no hope for these phone. kindly advise me how can I discontinue the above phone.

I am a NRI and whenever I visit my home having telephone number[protected] I find it not working. This time I complained on 25th November under reference number [protected] and they promised me to repair within two days but it is 30th November 2010 but no one attained the complain The telephone for complaining is not answered and I have to visit personally to lodge the complain. I do not know what kind of services they provide. I visit India for two to three weeks and I loose my two weeks running around to fix telephone.

In Month Of NOVEMBER, Broadband Service Many Times Fail So Please Give Me Concession On Bill .

I DILIP P. PATIL, MY PHONE NO.[protected], BROADBAND SERVICE MANY TIMES FAIL, IN MONTH OF NOVEMBER, SO, GIVE ME CONCESSION ON BILL OF NOVEMBER. I GAVE THE COMPLAINTS MANY TIMES, THANKS.

My Telephone no 2513748 is out going not working from last 1 month

Please address the complaint ASAP

Ramswaroop Jangir
F-217 Kamamnwala Kunj
Virar (W.)

THERE IS A VERY SERIOUS PROBLEM WITH PHONES LINES IN VASAI EAST INDUSTRIAL AREA FREQUENTLY FOR PAST FEW MONTHS, THAT THE CALLS TO OUTSIDE VASAI AREA OR MOBILES CANNOT BE CONNECTED. ALSO THE BSNL BROADBAND FOR MOST OF THE TIME IS NOT AVAILABLE.
THIS HAMPERS THE BUSINESS OF THE INDUSTRIES . WE REQUEST TO TAKE IMMEDIATE CORRECTIVE ACTIONS.
VASAI INDUSTRIES ASSOCIATION.

At present I am staying in Mumbai, I have applied for cancellation of my land line phone No. 2463231 in Vasai (East) in the month of March, 2011 but till no communication has been received or not refund cheque of deposit receive. Please look into matter.
Pankaja R. Gandhi

I hav shifted my residence from ambadi Road to Stella area which falls under Chunna rd. exchange. I have asked for telephone transfer along with my existing nett connection. I have got the new connection no 2384935 from the old one 2343855. However the nett connection has not been restored.Pl. do the needful

Our works situated at Vasai east address as below.
M/S.S.G Automation.Unit no-1. Neminath Indl.Estate No-6.
Behind Telephone Exchange. Navghar. Vasai-East.
Our Telephone no[protected] not working properly, while so much disturbance on line while incoming & outgoing calls.
Kindly solve the problem at the earliest.
Your's faithfulls,
Joseph Fernando.

telephone NO,[protected]CUST.ID-[protected]-a/C no.[protected]-Please correct My name in your records as.J.S.SUGAVANESWARAN AND INFORM COMPLIANCE453

BEFORE i CONNECTED TO THIS PAGE, I THOUGHT I WAS THE ODD ONE AND ONLY ONE FACING THE PROBLEMS THANKS TO BSNL. BUT I DONT EVEN WISH TO EVEN COMPLAIN, AS I HAVE REALIZED- PROBLEM IS NOT WITH BSNL, THE PROBLEM IS WITH US WHO ARE EXPECTING THE SERVICE.

BETTER NOT TO EXPECT, AND THANK THEM FOR WHAT THEY ARE OFFERING.

GOD BLESS INDIA AND VASAI (WE ARE READY TO USE 3G AND 4G SERVICES FROM BSNL !)

I have also complained here, besides this at the grievance cell on BSNL site, tilln ote no progress that my tel: 2341082 (Vasai West), starts fu nctining, everything seem to fall on deaf ears, BSNL should have the decency to refund when the phone does not function past 5 days...and top it they are deaf on the compalints.

My landline vasairoad 2330081 is not working since 31.10.2012. plz do the needful
J.S.Sugavaneswaran

sir
my landline vasairoad 2330081 is out of order from 31/10/2012.pl.rectify
j.s.sugavaneswaran