Bharat Sanchar Nigam [BSNL] Complaints & Reviews

my mobile number is [protected]. Please deactivate my caller tunes.

Dear Sir,

I Ashish N. Modi on behalf of my Father Mr. Nareshkumar H. Modi who is senior citizen staying at H-302, Shaligram Appartment, Mallinath Park, P.T. Collage Road, Chandranagar, Paldi, Ahmedabad, am complaining about delaying the application at Vasna BSNL Telephone Exchange.
He has applied for BSNL Landline Phone dated 18-Feb-2009 & after making Enquiry at Vasna Tele Exchange dated 4-Mar-2009, he found the status of application as Permenant Closed without any Intimation to us.After that we had applied for BSNL WLL Services having D/N No.-N943658, but still we had not got any reply or any service from BSNL. My Father is Senior Citizen & he is heart patient(Not able to do wandering for enquiry) so my dear sir you are requested to do needful for the same so that we can get the services as early as possible.
Thanks in advance
Hoping for a favourable reply.
My Contact No. is [protected].

our telephone no.[protected] is out of order since afternoon of 15/3/2009.
kindly attend.

SIR / MAM
I HAVE PURCHASED THE NIC CARD FROM BSNL .BUT IT IS USELESS THEY (CUSTOMER CARE SAYS THAT THEY DONT KNOW ABOUT THE UIM CARD & I CANNOT MAKE CALLS FROM IT WHILE OTHER PROVIDERS R OFFERING THIS SERVICE VERY NICELY .SPEED IS LESS THAN THEY TOLD THEY R MANY A TIMES NOT RECEIVING OUR COMPLAINS PLS HELP SIR DOWNLOAD SPEED IS VERY LOW SOMETIMES HAVING FULL LINK UPTO 3 ALSO DOES NOT WORK PROPERLY . KINDLY HELP SIR AT MY NO [protected] BETWEEN 8 PM-8:830PM

Sir,
I took the BSNL BB on FEB'08.But from the very beginning I am suffering from link failure while accessing.Sometimes it becomes worse as no link during sometimes.I have reported several times to the BSNL and even gone to the local office 10-15 times a month.But till now the problem persists and they are not doing nothing.
Thanking You
Anirban Chakraborty
[protected]
[protected]

Dear Sir,
I have registered my complain regarding (outgoing call to reliance mobile-Route bussy )to BSNL complain center on 24365 on 14, March, 09 and received sms along with complain doc no 2930168 . surprisely got call on 15, March, 09 at 10.02am form [protected] and informed me that my outgoing problem has been solved and instructed to switch off the mobile and select network manually.So i did, But still the problem continues specially outgoing calls to Relaince mob.Twice i contacted 24356 and tried to logde my fresh complain, but the executive refuses to register my complain and when askes to connect to senior they just put me on hold for almost 10-12 minutes ie BSNL service center and nothing happened.So i did call to [protected] form which i received call saying my problem has been sloved and another suprise the executive says this is CDMA center, you might have received call by technical mistake.Informed mr to call 24365.
1.Why they dont register my fresh complain?
2.Who has solved my problem?
3.Why did i got call from [protected]?
4.Is it got to keep customer on hold for 10 min?
5.What is problem for outgoing to reliance moblie?
I suggest BSNL to change their name to Bakwas service Network Ltd.

sir, i have a postpaid connection of bsnl in which i have activated gprs 199 plan. i have purchased a new samsung s7330 phone, when i connected it to pc through pc suite and want to make netework connection i have not shown bsnl as a service provider list. so i can not use it as a modem, when i complaint it to the bsnl they told me to install it to on windows XP, when i installed it to windows xp it doesn't work. please solve this issue.

I have been a bsnl landline customer for many years without defaulting ever. In the month of November, 2008 we had taken up a broadband scheme after paying a lump sum amount of 5618/- for an year. The broadband plan was 500(C) wherein it would ensure no rent for an year and 175 calls per month were to be provided free of cost under the plan. Despite of making the advance payment, we continued to receive the usual BSNL landline bills which should actually had been waived off.We communicated this error to the TRAI office in Firozepur for several months after that for them to rectify their records and so that we do not receive the bills anymore until we cross the free 175 calls. Nothing has been done so far to help this. Instead due to non payment of those bills (which should not have been generated in the first place), our landline outgoing calls have been barred completely and we have a very intermittent useless broadband service left to us. We take it as a very unexpected harassment from such a reputed depatment. Due to the negligence of the staff in updating our records with the correct plan, we are suffering badly even after having paid the full amount for an year in advance.This is really very unsatisfactory and really adding to our daily discomfort. It is really very unprofessional for us to be expected to visit the BSNL office time and again and that too to no effect. Please help us in gettin in justice in this situation and the due compensation for the harassment we have been facing.
My BSNL phone number is[protected].
Consumer Unique ID number is PBFZR[protected].
The reciept number of the amount paid (5618/-) is 02301121. And the Bill number for this was W219879 paid on date 22/11/08.

I earnestly hope that you would take this issue up on priority and help me out.Thanks in advance.

Adarsh Bhandari

My Land line Number is 28193546. Due to innumerable problems faced by us in BB of BSNL, we have switched over to Air Tel BB in November 2008. We have requested the customer care centre to disconnect the Braoad Ban connection in the above land line on 05, 02, 2009.On the same day a copy of my letter was alos given to the Junior Engineer of BSNL, Sait Colony Exchange, Egmore, Chennai-600 008. We have paid the Braod band charge for the period 07.02.2008 to 07.02.2009 last year. Yesterday (13.03.2009) I received a bill which included a charge for Rs.2, 500/- for this month. I request the concerned AO to cancel the amount and send a fresh bill. Our telephones comes under Sait Colony Exchange in Egmore.

R/sir,

My office is situated beside Rly. Station, Jalgaon (Gold city) in Maharashtra, the BSNL inside coverage is very bad since from begining, In June 2008, BSNL have installed micro B.T.S. at our premises, but from 2 months, it is closed due to some their internal problems, I request the senior officers to look in the matter, since BSNL is loosing their valued customers.

Please note that the concerned officer are deliberately not taking interest in the matter.

Rajesh Zawar-[protected].

I had paid my BSNL landline bill for the current month through net banking from ICICI Bank provided through bsnl portal. But BSNL is yet to honour my payment though they have deducted the amount from my bank account. I paid the bill on 11th march. When I complained to 1500 they are giving me a head ache. Then what is the purpose of porviding a net banking facility. Where should I officially register my complaint, I dont believe in the 1500 complain number. Please help.

I received a Froud lottery winning e-mail as below.

On behalf of all 2009 Committee Members of the United Kingdom International Awareness Promotion, I say a big congratulations to you.
I must say that you should count yourself extremely lucky to have emerged as one of our Winners in this year's United Kingdom New year lucky deep sweepstakes.

Your e-mail address which was randomly selected from a wide range of personal and cooperate bodies email address by a computerised email extraction ballot machine was attached to ticket number: [protected] with Serial number 5368/02 drew the lucky numbers:[protected]Bonus ball) which subsequently won you the lottery in the 1st category i.e. match 6 plus bonus.


You have therefore been approved to claim a total sum of £250, 000.00 (Two Hundred And Fifty Thousand Great British Pounds) in check credited to file XYL/[protected]/05.

We have finally verified your winnings and it's exactly thesame with what is present on our Database.

Due to your Location from the International Prize Award Board UK, your won funds(in check) has been deposited with MSAF COURIER COMPANY which is a 24 hour delivery service company.


You are to contact the delivery officer in charge so you can have your check delivered to you soonest.
Below is the contact details:
MAGNUM SPEDITION AIR FREIGHT CARGO DELIVERY United Kingdom


Sir. Thomas Pascal

EMAIL:[protected]@live.com
TEL:(+[protected].


It is imperative that you add your Serial Number 5368/02 as the subject of any correspondence with the firm to ensure they respond in a timely manner.

I will require a Concise Update on proceedings with the firm as soon as you contact them and all winning information should be kept strictly confidential and third parties are not allowed in the claim of prize. This is part of our security measures to avoid double claims, imposters and misappropriation of funds.

Have a nice day and once more, Congratulations.



Barr.Harry Smith.(S.A)

FOREIGN SERVICE MANAGER, PAYMENT AND RELEASE ORDER
DEPARTMENT/CLAIMS PROCESSING LOTTERY AGENT.
TRANS-ATLANTIC S.A LONDON, UNITED KINGDOM.

Dear Sir,

I have applied for a new BSNL landline connection in October 2008. After several follow ups and reminder it got installed on March 06, 2009.

This number has not yet activated even aft6er my multiple visits to the Indrapuram (Ghaziabad) BSNL office and nobody picks up the phone at[protected], 2607788, 2607733. They dont even pick up their mobile phnoe (SDO - [protected], JE - [protected])

May I request you to get this issue resolved or else they should pay back my deposited money.

Regards,
Santosh
[protected]

I am a resident of North Kolkata and a subscriber of BSNL Landline and Broadband under the Arabindo Setu (2356) exchange which is under the jurisdiction of Manicktala exchange.
It is almost going to be a year i have got this connection, right from the started i have complained about too much noise in the line, I have visited the Manicktala exchange quite a lot of times but inspite of that my problem has not been solved. There is too much noise in the line which makes it unsuitable for holding conversations and also my broadband service is also getting affected because of it. My connection disconnects far too frequently making it absolutely unsuitable for use. Moreover the BSNL people at the Manicktala exchange the JTO the SDE and the lineman are all so irresponsive and rude in dealing with people. They have absolutely no sense of duty and concern for the problems of the customers to whom they are working for! And to add more most of the BSNL people i have tried to reach for escalation never pick up the phone.
I had emailed the nodal officer, i got a call in return after 1.5 months the result of which was nothing.
I have also informed the Area Manager of this issue, he had my complaint forwarded to the divisional engineer and also provided me with a phone number so that i may get in touch with him. I have tried calling on that number many times but nobody ever picked it up.
Presently, for three weeks my phone is dead, the broadband link rarely stays alive during most of the day, and if it does i get disconnected within a minute each time I connect. If someone would check my broadband usage details he would understand what kind of pain i am undergoing. The SDE says some pole was run over by a lorry, but my point is, how am i getting the broadband link occasionally when there is no dial tone on my phone?
Please, i am fed up, i am tired!

COMPAINT NO.: 3394353 DATED 02/02/2009. LODGED WITH BSNL CELLONE REGARDING SMS SENDING FAILED. AFTER SO MANY REQUSET, NO ACTION IS YET BEEN TAKEN. ALSO BLOCKED MY CELL PHONE NO [protected] TO USE CASTOMER CARE NO.( +91 [protected]).WHERE EVER TRYING TO TALK WITH CASTOMER CARE CENTRE ALWAYS REPLYING "ALL ROUTES ARE BUSY PLEASE TRY AFTER SOM TIME" THIS IS INTENTIONAL SET REPLY.THIS IS THE FINEST EXAMPLE OF "worst class service". A SIMPLE PROBLEM THEY UNABLE TO SOLVE SINCE MORE THEN ONE MONTH. I HOPE MY DEMAND WILL REACH TO SAID COMPANY.

This is my worst experience at bsnl. 3 months before i have got new bsnl landline connection. I am residing in HSRLayout, Bangalore.They didnt send my first bill but they disconnected my telephone connection . After big fight and collected the duplicate bill and paid by bill to get the reconnection.
And For the past 3 weeks i am not receiving incoming calls to my landline.

I called 1500 and registered a complaint. No action for that
I called IVR number[protected] and registered another complaint. No action for that
I called one more time and registered a complaint on same ivr and no action for that
I went personally and told the Exchange people about the problem. For that also no action.( government is wasting money to paying salary to these people. What is happening a exchange is chat, personal telephone).
Again i made complaint to IVR system. Till date no action
Today finally i called exchange and shouted at them at the morning and till now no action.

I am keeping my finger crossed and waiting for lineman to come and solve the problem. Inspite he is not doing his job i have to give money(bribe) him to his regular activities.

-Kumarappan.S

Dear sir,
On simply connecting broadband, sent and received bytes keep on increasing by itself till any value and the rate of increase is about 150 bytes/sec without using any internet services.

Similar incident was taking place at one of our neighbours. Finally they disconnected broadband services permanently. Please suggest what to do.

This is happening for last 2-3 months and our telephone bill has shooted up to Rs 1000/- (rupees one thousand ) per month.

Is there any possibility if somebody else is also using my connection????????
If so, what next to be done?????

Thanks,
Kanti Chandra Nogaja
[protected]

i have to disconnet my bsnl broadband connection by online what cane i do

Hi.i am from bangalore.from 2 weeks i am experiencing very low internet speed.My BSNL broadband plan is 500C. I called up at call center and told about my problem but they are not giving any responses. I am getting the download speed of just 50Kb/s which is much less then 500C people should get. Means speed will vary between 250 to 280Kb/s.

Again i called up at call center...they told me to check the SNR margin... and told that you SNR margin is very low and "LINEMAN" will come and check the line...but they are just not coming. wat shoul i do now?

It took more than 6 months for a BSNL phone connection to get to my home after applying for a broadband connection. After I got the phone connection, I was told that it would take only a weeks time to get the broadband. It has been about 2 months now!! Till date there has been no communication from BSNL's end about what has been done about my Broadband connection.

Whom do I contact in this case? Whom do I escalate this issue to? Please help