Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir,
I am a BSNL Cellone Postpaid subscriber vide No. [protected] under plan 325. Yesterday I received a message that GPRS Service on my aforesaid Mobile No. has been activated w.e.f. 10th April 2009.

Since I, have not requested for this service so you are kindly requested that the same may please be got deactivated with immediate effect and the charges for the same till deactivation be ensured are not charged.

Yours faithfully

Amit Gupta

i m using my internet service and it is not working properly ... sometimes it gets off or sometimes it gets on i.e broadband sometimes it is liking and sometimes it gets cut off thn again i hve to reconnect it or sometimes it automatically gives option for reconnecting...

Sir/Madam
With due regard I like to state, I am having BSNL GPRS (postpaid) connection for last 3 years.
Originally the connection from Agartala, Tripura, right now at Manipur. GPRS connection is not available for last 8 days. After enquiry, it is found that in Imphal, Manipur, the server has been changed to Erricson and now it should be OK, if the problem still persists, Imphal people don’t have anything to do. But still not getting the GPRS. The parrotic Customer care could not help….still I have gone through all the means they adviced. The customer care sent my complain to concerned authority (no. 3469951). But still no result. The problem with BSNL is that, they pretend to take care of customers, but actually they don’t. And no phone number or email ID is available to contact the higher authorities of BSNL east GPRS. My question, whom and how to contact to solve the problem? Why BSNL do not like to take any action after repeated complain and no feedback to customer? Why I shall pay the whole monthly subscription for GPRS, while not getting the service for whole month? Why BSNL do not take any action to improve customer care?

Dear Sir,
Im using my BSNL mobile for he past 7 yrs. I hv registered my mobile no. through BSNL for the Do Not Call Service by september 2007 but from the very same BSNL im receiving unsolicited SMS for eg Downloading RingTones, Caller Back Tones, Wall papers etc., still now. I am complaining to BSNL they are not even accepting my written complaint im getting SMS from the numbers 55888, BA-MASTI (Asks me to Dial 1255533), 59595, BT-BSNL etc., please advice me how to stop this
My Mobile No. is [protected], Chennai, Tamilnadu

Sincerly
J.A. Kadhar

Dear Sir / Madam,
I Your Customer may have your attention to my complaint that i do not get as much speed as much the plan supports. Plan UL 750 Supports 256 kbps that mean 128 kbps for upload & 128 kbps for download but when one is close i should get a speed of at least 200 - 210 kbps.
So why cant i get full speed. Please check the problem & response at your earliest.

Thanking You...

Sir,
I have the honour to state I got a BSNL broadband connection (Home Plan 250) through a franchine of BSNL name M/s. Posh Communication, Sector 20, Panchkula w.e.f. 11.12.2008 on telephone number[protected] and deposited all the payments in respect of Modum etc. in the BSNL office in Sector 5, Panchkula. Eversince its installation, the above telephone did not work and consequently the I could not use the broadband facility. I tried my level best for functioning of the above telephone and broadband but M/s. Posh Communication, Panchkula (thorugh which the telephone and broadband connecton was installed) but neither they start functioning telephone nor broadband service was started. Also, inspite of repeated written as well as verbal complaints to disconnect the above connections, they are still continuing sending me bills monthly.

I, threfore, request you to please issue necessary directions to the department of BSNL and M/s. Posh Communications Ltd; Sector 20, Panchkula (Haryana) to disconnect the above telephone as well as broadban connection and refund my sercurity deposited in connection with telephone number 2520350 and also amount of Modum deposited with BSNL, Sector 5, Panchkula and oblige.

Thanking you,

Yours faithfully,

Surajmal Punia
#C-31, GHS-92, Sector 20,
Panchkula (Harana)

Bsnl is the most worst broadband ever
I wont even recommend this to my deadliest rival

I never exceed more than the correct specific limit (Ex:1gb)
But u charged me rs.4000 for less than 15% of it

This is an usual bug is this big bugging bsnl
Many are irritated due to this..

So i've decided to take revenge

I know how 2 hack bsnl accounts
I know how to bypass port binding

Now i have more than 500 friends who will help me do this
I can hack up to 10 ac/min
Think of 100 of 500 friends to the minimum

I am gonna do this social service from 15/04/2009 (Death day for bsnl)

But i am thinking weather 2 do that or not???

Depends on your luck

Don't even try to trace me becoz i am a h4 (K3r (Hacker) but a white hat>till yesterday
No trace about me becoz i am using proxy site called fire-proxy.com/

Regards
Bsnl user

I'm a landline[protected] subscriber of BSNL, Kadugodi. My telephone is being dead almost every alternative or even same day for last 3 months. I'm tired of complaining about the same by different modes like online, IVR.

Every time I ask BSNL staff why it's going dead every day when they call and enquires whether it's working fine, they responds back saying "IS IT WORKING NOW THAT'S ENOUGH".br...

Dear Sir
i am unable to recharge my another mobile which is temproraly is in Chennai with my father the number is from Uttar pradesh East but from last 2 days the 123 dail service is not working properly, and i want to recharge that mobile using third party recharge option but due to poor service of 123 dail option i am sufring a lot.
so kindly help me out from this problem otherwise i have to take strong action against poor service of BSNL.

my number [protected]

regards
shashikant

my sim card has been rejected on 07/04/2009, due to wrong entry of puk code

Hi,

I have bsnl connection at my home srikalahasti, i want to cancell the my phone connection. Pls help me out.

dear Sir,
Me too have the same problem, bsnl sim card is not working after recharging it. i was using that card for more than five years...Though i contact the customer care they arent taking the relevant action.My number is [protected]...please consider it and take appropriate actions to activate my card...

dear sir/madam,
im using bsnl prepaid conncetion. my cell no is [protected]. in the morning of 30th march 2009 i saw a massage on my screen- last call cost 144 and ur balance is 2.45. jabki maine koi itna lamba phone nahi kiya.. maine bsnl help line [protected] par complaint kiya.. fir maine 2 din bad apne cell par 50/- ke topup se recharge kiya.. usme se mera48/- bina kisi call ke gayab ho gaya.. uski complaint maine customer care par ki.. fir 4 april 2009 ko maine 50/- ke topup se recharge kiya jisme se 36/- fir gayab ho gaya.uski complaint bhi custmor care par ki hai..itna time ho jane par bhi customer care se koi reply nahi mila... maine apne cell par gprs activate karwaya hua hai jiske liye maine cell ko 197/- ke gprs plan se active kiya hai.. maine gprs se koi downloag nahi kiya.. aur mera balance bina gprs use kiye gayab hua hai.. maine mahanagar lucknow ke bsnl office me sikayat ki to unhone muje koi santoshjanak jawab nahi diya.. unhone mere cell me virus hone ki bat kahi jabki mere cell me koi virus nahi hai.. aur virus cell ka balance nahi gayab kiya karta hai maine is cell par 2 year airtel ka sim use kiya hua hai uska koi balance gayab nahi hua.. mere cell ki validity ocober 2009 tak ki hai aur mai ab pareshan ho chuka hun ... 10/- se kam balance gayab nahi hota..please help me.. thankyou!

I have paid my February's bill & havent received March's bill, but still my outgoing calls have been barred.I am a very old customer of BSNL & am very disappointed with such a service & inconvinience.

Hi,

I had applied for BSNL Landline and Broadband connection in 01-November-2008 (5 Months before). I got Many calls related wireless phone connection from BSNL Office and all the times i replied them that my first priority is Broadband connection which is not possible through wireless phone connections, So till now no one came to my place to provide landline connections as well as Broadband connections.
I have been following up with these people, but nobody is giving proper response. All the requests and complaints have never been answered properly

Please look at this issue ASAP

Mob -: [protected]

Thanks,
Ritesh

i have take a new connection of bsnl anant prepaid by paying 150rs/- on 16th march 2009 . The connection is not started yet firstly i have call on the customer care [protected]
on 16 march 2009 i told all my problem, they told me that my complain is registered it solve in next 24 hours but till now 6th of april 2009 it is not solved .i visited website www.upe.bsnl.co.in there i found the mobile number of Customer Grievance Redressal of BSNL up east circle -Circle Office-Shri Ram NarainDGM(PG[protected]. i have try so many times for 10 days but never Shri Ram Narain was avaliable, you can also check this .which person is picking up my phone i have told him all my problem, he told me that he told this matter to Shri Ram Narain DGM .then i call to Lucknow circle SriJ.L.Srivastava AGM(OP[protected] he is also not avaliable . why bsnl is updated those office's number who never attend customer's call and they are said them self Customer Grievance Redressal why? so.
i found this complane can only solve by telling this to Indian Consumer Forum.
so plese solve my problem as soon as possible..

I have called for so many times to customer care for deactivation/unscribe the BSNL Hello tune/Caller tune, but he/she say call 1234, i have called atleast 50 times above, the IVRS system say PLEASE CHECK THE NUMBER, again i am asking Customer care how can deactivate/unscribe the BSNL Hello tune/caller tune, but still they had not replied. The customer care centre is very care less. So you are requested that please unsubscribe the above service.
i will be thankful for your assistance.
Keshavrao Aswale, Tumsar
Moblie No. [protected]

sir,
i am not able to see my bsnl broadband usage, and sometimes i am unable to open the site(www.bbservice.bsnl.in) also and so i kindly request the authoroties to repair the same.

With reference to CALLER TONE provided by your company is not satisfy to me. Because of distruping voice like "press * button if you like this song terms and conditions apply" this vioce will take 8 to 10 seconds. After this advertisement the caller hearing my selected songs. What is the use of selecting "CALLER TONE" . The caller not hearing my seleced song. Instead of hearing song they hearing only your ADVERTISEMENT ONLT. Ther is no use for SELECTING CALLER TONE in BSNL CELL ONE COMPANY. YOU ARE CHEATING your customer. You are charging monthly rental Ra. 25 & 12 total Rs.37 from your customer. Then why you do like this UNWANTED ADVERTISEMENT to your BSNL CUSTOMERS. Kindly CANCEL the advertisement or otherwise somany CUSTOMERS CANCEL THE CALLER TONE like me. I am cancel the CALLER TONE for the above reason only.

sir, i am a network engineer of NIC, Sheohar . From last 3 days leased line circuit is fail. i have complained this to BSNL SDO, Sheohar but he is not showing any interest to currectify this problem.i have got also complained no.22 on 4/4/09.Due to that Election work is effected.