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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 77

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M
Mythili11
May 13, 2021
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Warm greetings to you. I’m using BSNL network for more than 7 years. I’m a loyal customer of bsnl. Now I am facing this issue. My sim shows no service. I corrected the sim in the sim socket. Even after it is showing the same. I agree that sometimes this kind of problems happens. But the company has to repair it as soon as possible. I stay in a hostel. In this pandemic time I couldn’t contact anyone from my phone for the past two days. Kindly take action on this issue.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    bathula prabhu telugu channel
    May 13, 2021
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    Address: Guntur

    Many times bi tried getting upc code mnp portability but bsnl replies that your Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    May 13, 2021
    Updated by bathula prabhu telugu channel     Please send me upc code
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      rahul67335
      May 12, 2021
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      I have been trying to port my number. Customer care say 'it's not working anywhere. Wait for a week'
      It's been a week but still the issue persists. I still didn't get any code from 1901

      [protected]
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        D
        Dileep dhangar
        May 12, 2021
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        Address: Vill Dangadi post hanspur teh manasa dist neemuch mp 458110

        Sir mera sim card gum ho gaya hai
        Or sim card ko koi use kar raha hai plz sim card band kar diya jaye
        Sim no [protected]
        +1 photos
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        May 12, 2021
        Updated by Dileep dhangar         Sim card gum ho gaya hai plz band kar diya jaye
        No [protected]

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          S
          Samsonkumar
          May 11, 2021
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          Address: Bsnl office Hyderabad telangana

          I have reactivated my number and I am able to make calls but I am unable to send or receive any sms. The number was not used for more than 6 months. Now it's activated and has validity but still sms service does not work. Can you please activate sms service again.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          Thank you BSNL. I am able to send and receive Messages.
          Reply
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            C
            captian
            from Edakkulam, Kerala
            May 11, 2021
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            Address: OFFICE OF PGMT BSNL,PITCHULYER JUNCTION ALAPPUZHA

            My land line tel #[protected] was disconnected on june 2020.A deposit amount of rs 500/-which is suppose to be credited to my bank a/c still pending, and the lame excuse is shortage in man power.What kind of cheating is this ?
            i made several visits to the bsnl customer care office in alappuzha just waste of time.

            So who ever is in charge p/s take appropriate steps and solve my problum

            tel #[protected]
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              J
              Jishnu_peariya
              May 11, 2021
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              This thread was updated on Mar 8, 2021
              Hi ConsumerCourt,

              I had planned to port my BSNL prepaid number([protected]) to Another operator.
              Thus I sent PORT to 1900. (10Jun)
              Even after 5-6 messages I couldn't get UPC code till now.

              I need this urgently.

              Regards
              Jishnu
              +1 photos
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                Y
                yashas_4199
                from Bengaluru, Karnataka
                May 11, 2021
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                I have been trying to receive UPC code for my BSNL number. I always get a error message Request delayed and then another message request could bot be processed
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  Shwarya
                  May 10, 2021
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                  I couldn't use my BSNL SIM since 2019 due to unavoidable reasons. I recharged it today yet I'm not able to make the calls. It tells me that SIM is temporarily blocked.
                  Please resolve.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    soundarya srikanth
                    May 10, 2021
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                    Dear sir, madam
                    Mr. SRIKANTH called to complain that he did not receive the subsidy amount. System showing as opted out of subsidy Status Yes Date:- 01/05/2020 Method mobileapp. Customer said that he did not requested for opt out and want to opt in. As the custome prevuious complaint no is 6939794 and as per the given resolution "Complaint resolved" The problem has no been resolved Please give proper resolution.

                    Customer name: BANDAPALLI VAJRAMMA
                    Consumer No: 60041797
                    LPG Id:[protected]
                    GAS - BHARAT GAS,
                    Distributor Name: SRI LAXMI BHARAT GAS AGENCY
                    Distributor Code: 188118

                    THANK YOU TU
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      J
                      Jhonystephen1
                      May 10, 2021
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                      I have been following up with BSNL from 1st of May to generate UPC code.
                      I get only below auto sms.

                      Request for UPC for your mobile no.xxxxxxxxx could not be processed. Please retry after some time.

                      I have called their customer care twice and I get only standard reply server/ technical issue and it will take 2 days.

                      This I have been hearing from 1st May.

                      Request to kindly escalate this issue.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        Shree Pagrut
                        May 10, 2021
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                        Address: Adarsh Colony Akola 444001
                        Website: portal.bsnl.in

                        I am trying to recharge data booster through my imobile app and online portal but it is showing "Transaction Failed due to Invalid Service Class" with no sense.
                        I tried to connect with customer service representative but unable since poor IVR service, so I am complaining here.
                        +1 photos
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                          Ravilamboriya
                          May 10, 2021
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                          I am getting the following message from bsnl in connection with mnp.

                          Your request for upc has been delayed. Please wait while your request is being processed.

                          Request for upc for your mobile no. 85xxxxxxx could not be processed. Please retry after some time.

                          Contacted customer care. The reply is wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

                          Reason is technical issue/server problem.

                          Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

                          To whom i have to approach now.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            Sanjay Debnath
                            from Bengaluru, Karnataka
                            May 9, 2021
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                            Address: CTO Building New Market Road Opp Seven Hills School, STT Nagar, Bhopal, Madhya Pradesh 462003

                            I disconnected broadband on 31-Mar-21 due to pathetic service before next cycle starts. BSNL still charged me for 01-13 April. This is not at all justified. This is loot.

                            Could you please help me to resolve this.

                            Phone No : :[protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            May 29, 2021
                            Updated by Sanjay Debnath                             Its been almost 20 days passd, bt still issue persist. Y you want me 2 pay for the days after BB disconnected?. As well as u hold my advance amt, which still nt refunded.
                            Really pathetic BB provider. Its better 2 stay away 4m BSNL i[censored]ser want 2 have healthy life.
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                              Alibha Behera
                              May 9, 2021
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                              Address: At-fulabelari,post-Baramundali, via-Machhagaon,block-Balikuda,dist-jagatsinghpir

                              On 9 may 2021, I recharged my
                              bsnl number and the amount was deducted from my account.first I have recharged 19 rupees and again I paid 11rupees.still I did not get any response from you.i am unable to make a phone call.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                avinash bholane
                                May 9, 2021
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                                [protected] from this number i had received a call regarding KYC update, he told me that he block your number if KYC not done. I already port my number from BSNL to JIO last year. This is a fake call.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  aswin1023
                                  May 9, 2021
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                                  Hi

                                  My BSNL no is [protected].
                                  I tried sending the SMS for UPC code but getting a reply as "Request for UPC of your mobile no. could not be processed. Please retry after sometime."
                                  I'm facing severe network reception issues at my current location and wanted to port the SIM to another carrier. Please resolve this issue ASAP and send me the UPC code at the earliest so that I can proceed on the MNP.

                                  Best Regards
                                  Aswin Sreedharan
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    reddy chan
                                    May 9, 2021
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                                    I want to Port from BSNL but I'm not receiving the UPC code it shows Your request for UPC has been delayed. Please wait while your request is being processed.

                                    Request for UPC for your mobile no. 709******* could not be processed. Please retry after some time.

                                    Please reslove this
                                    +1 photos
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                                      Ari1961
                                      May 8, 2021
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                                      My mobile number is [protected] with BSNL CHENNAI. Mine is one year prepaid plan expired 7.5.21. I was trying last one week for porting my number to some other service provider, my request for porting is not processed. If I am contacting BSNL customer care they are saying there is server problem try after 24 hours. No progress. Each SMS request Rs.1.20 is deducted. I have spent nearly 20 rupees towards this.
                                      Kindly help me to resolve the issue.

                                      Thanking you,
                                      Yours faithfully,

                                      K. Ari Narayanan
                                      [protected]
                                      +1 photos
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                                        S
                                        Sharmila Muthiah
                                        May 8, 2021
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                                        I want to change my network so I have requested for a port number but its not processing.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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