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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025

Complaints 15970

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6089

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9881

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 78

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I want to change my network so I have requested for a port number but its not processing.

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I had paid my BSNL landline phone bill through Google pay.on Apr 28, 2021.The same was debited from my bank account. However the bill still remains unpaid.

The transaction details-

UPI transaction ID[protected]

paid to : BSNL Landline CF M1
pytm[protected]@paytm

Google Transaction ID : CICAgOD4mqaTCw

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The payment for the month of May of the landline number [protected] .. Has been done twice.. Mistakenly.. Please anyhow is it possible that you can refund the amount or you can attach the extra amount to the next month.. Is it anyway possible?
I have attached the two transactions which we have done.. I will be very obliged if you kindly look into this matter.

TRANSACTION ID -FCDR[protected]
TRANSACTION DATE - 07/04/21
TRANSACTION TIME- 19.44 p.m
PHONE NO - [protected]
AMOUNT - 424
STATUS ACTION - SUCCESS

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Respected sir/madam
I have been trying for the past few weeks to get the UPC code for porting my number.
But I receive the message as porting delayed but try after sometime.
Tried contacting the customer care but got no response. (Even from the Kerala branch).

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Address: 3rd Cross, Shankarapuram

I have been trying to port my BSNL number due to network issues in the area. But the messages keeps saying "Request for UPC for your mobile number could not be processed. Please retry after some time"

Neither BSNL is providing better network, nor are they allowing us to leave.

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Address: Anand, Gujarat

I am a senior citizen. I had been a customer of Bharat Sanchar Nigam Limited since 2002. My landline Telephone number was[protected]. Due to totally unsatisfactory services and redressal system, I had to apply for the disconnection of my landline and the same has been disconnected w.e.f.[protected].
Though my telephone line having number[protected] has been disconnected from[protected], I have not got my deposit back or not got any message . I have given my bank details with my application. I attach the last bill showing the refund figure. My complains vide GUJ/CO//13488 and 14278 and email to [protected]@gmail.com could not get any result.

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Respected sir,
I am trying to port my bsnl number to other operator.But i am not receiving upc code .kindly help me.My bsnl mobile number:[protected]

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I want port my number from BSNL,
I have sent text msg as "Port 9493XXXXXX" to 1900. After that I got reply from 1901 as "Your request for UPC has been delayed. Please wait while your request is being processed". Then a few minutes later I got another message from 1901 as" request for UPSC for your mobile number 9493XXXXXX could not be processed. Please retry after sometime."
I have tried 5 times later but I receive same kind of reply.

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Address: tamilnadu

I would like to port my mobile number urgently. for that i have been sending the message to 1900 continuously for the past two weeks. but i did not receive any code. i am getting an irresponsible reply from the customer care side. it is very shameful that a telecom company like BSNL is providing such a service. i request he concerned to rectify this issues immediately, as i am urgently in need of this facility.

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I want to port my number from bsnl to other operator . Though i have sent message to 1900 with port (My mobile no.) i am always getting the reply as "it cannot be processed. Please retry after sometime." i am trying it since 2 days and it is the same. My balance is deducting for every message but i am getting the same response. I want my upc code to be generated and it's an emergency. Please resolve my issue .

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Dear Sir,
After around 10 request for UPC, BSNL doesn’t process my UPC request. Every time I receive a message stating it has been delayed and then couldn’t process the request. The same was intimated through customer care and followed their instructions to resent after 24 hrs. But the result is same. Every time they deduct 1.2 rupees for the message.
Please do the needfull

Thanks

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I am unable to do any outgoing calls, also i am unable to send messsages or call customer care also.plz help me i have deposite all necessery document.4 th May 2021

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Address: Chennai

Hi Consumer Court,

I had planned to port my BSNL prepaid number([protected]) to Another operator.
Thus I sent PORT to 1900. (05 to 06 May)
Even after 10-15 messages I couldn't get UPC code till now.

I need this urgently.

Regards
Srinivasan TK
[protected]

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I could not get porting even after sending SMS several times to 1900.

It always says please try after sometimes from the last 3 days

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Niranjan999

May 14, 2021

It's been 7 days since I posted this complaint but there is no solution available

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I have been trying to port my mobile number but am unsuccessful for every try. I have added the screenshot. I called up BSNL, they say porting services are not working. Then I tried from different network(Vi) but it was working fine. Please help

Number: [protected]

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rahul67335

May 12, 2021

It's been a week since I started trying for the port process. Still not able to get the upc number. They said it would take one week to fix port servers, but still the same issue

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Address: BAREILLY

Dear Sir/ Madam

I, Gajender Singh holding a BSNL Prepaid number [protected]. I have tried to generate MNP code many times in last 3-4 months due to bad network service of BSNL but every time i receive a message (UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.). I have complained to customer care many times but my issue is not resolved till now. You are requested to please look into the matter. Regards
Gajender Singh

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I am getting the following messages from BSNL, in request for MNP.

1.Your request for UPC has been delayed. Please wait while your request is being processed.
2.Request for UPC for your mobile no. 98xxxxx08 could not be processed. Please retry after some time.

Contacted customer care. The reply was wait and try until issue resolves from the server

Reason is technical issue/server problem. And there is no option for complaint regarding MNP.

What can i do now?

+1 photos

Jul 31, 2021

Complaint marked as Resolved

The support reached me through mail and solved with immediate effect.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 06, 2021

Updated by ibnuhussain My email is [protected]@gmail incase you guys have to contact me.

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Address: Chikmagalur

I'm sending portel request from 4 days I'm not getting any code to port please help me do it fast6

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Dear sir, madam
Mr. SRIKANTH called to complain that he did not receive the subsidy amount. System showing as opted out of subsidy Status Yes Date:- 01/05/2020 Method mobileapp. Customer said that he did not requested for opt out and want to opt in. As the custome prevuious complaint no is 6927673 and as per the given resolution "Complaint resolved" The problem has no been resolved Please give proper resolution.

Customer name: BANDAPALLI VAJRAMMA
Consumer No: 60041797
LPG Id:[protected]
GAS - BHARAT GAS,
Distributor Name: SRI LAXMI BHARAT GAS AGENCY
Distributor Code: 188118

THANK YOU TU

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I am getting the following message from BSNL in connection with MNP

Your request for upc has been delayed. Please wait while your request is being processed.

Request for upc for your mobile no. 94xxxxxxx could not be processed. Please retry after some time.

Contacted customer care. The reply is wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.Reason is technical issue/server problem.

Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

To whom i have to approach now.

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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

File a complaint to Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 78

Port number not processing

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Landline Payment

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Payment done twice

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Bsnl not providing UPC code

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UPC not being processed

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Refund of security deposit of my landline phone

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Not getting porting code from bsnl

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Unable to get Port Code

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Porting my number

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UPC Code for mobile portability not generated from BSNL to Other network

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Not able to receive UPC for porting

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BSNL All outgoing calls are barred

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Not getting UPC Number

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Porting to other network problem

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Mobile Number Port

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Porting code not generating

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Mobile number porting is not accepting

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Port not receiving any code

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Give up subsidy deactivation

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Problem in getting upc to port mobile number

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