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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15969
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6089
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 82

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J
jrout
Apr 9, 2021
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Recently I upgraded my bsnl internet broadband plan to Bsnl Bharat Fiber broadband. I was approached by the BSNL official to upgrade to this plan. I was mainly using my internet for my office purpose for which I was using VPN network. After upgrading to the BSNL Fiber internet now i am not able to connect to my office VPN for which I am not able to work. Frequently I have informed them about this issue but they are not taking any action. In reply they are saying Fiber plan has the issue with VPN and they are not sure when it will resolved. My concern is when they were advertising this plan to me they should have clearly mentioned about this VPN issue but they didn’t. They should understand when someone is working from home mostly they will be using their VPN. I want this resolved as soon as possible. Please find below my landline no. to which I have this Fiber plan.

BSNL Landline no. [protected].
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Akki9990
    Apr 7, 2021
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    I have already ported my sim from bsnl to jio network but still i m receiving bsnl bills i once paid Rs61 to avoid interacting with bsnl but again in april i am receiving same Rs 73
    [protected]
    Akash baloria
    Kindly look into this matter asap
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      Anudeep Chakravathy Inala
      Apr 6, 2021
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      Unable to send port sms to 1900
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        R
        Rakeshnml
        Apr 6, 2021
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        Address: QR:-L4/42, burma road, burmamines, jamshedpur, jharkhand-831007

        I have BSNL broadband connection since last 5-6 year. my bsnl no. is [protected]. Since last week[protected] i am face issues regarding the internet connection. On broadband the internet light bling red. I was reset my broadband but the problem still have.
        First of all I contacted my nearest exchange(no: [protected]/150) and they assured me they would send someone to resolve the issue, but no one came. after 2-3 day again i complained they told me that they try to solving my problem. After 3-4 day I tried contacting the other bsnl exchange (Golmuri, jamshedpur) on number [protected] they told me same line.I am very displeased with BSNL services. please try to solved my problem.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        Still i have face problem(no internet connection)
        .
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          L
          Lucky 24
          Apr 6, 2021
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          Resolved

          Address: Rewa mp

          [protected] this is my number i unable to send msg from my sim
          Apr 8, 2021
          Complaint marked as Resolved 
          Not solve my problem what are u doing with your customers problem unable to send sms i hope solve this problm very soon...👎🏻
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          Someone call me my bsnl number and telling me solve this problem and fraud with hacking my phone n banking information i trouble this fake call n fraud so my number is not safe n private...wtf are doing consumercomplaints.in with customers problm...👎🏻
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            Anudeep Inala
            Apr 6, 2021
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            Port sms not sending.. but other msgs are sending.. I need to port my number..
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              suhas wakankar
              Apr 5, 2021
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              Address: Old Sangavi Pune Maharastra 411027

              Dear Sir i have surrendered my Telephone connection with Telephone instrument at Old Sangavi Tel Exchange on 30 Dec 2020. My Tel Connection was disconnected on 31 Dec 2020 and was told at the time of submitting application that my Deposit amount will be refunded after deducting My Dec 2020 Bill amount and credited to my SB account as per details given by me.
              It is more than 3 months that i have not received my payment refund. Request Expedite. Regards. Capt Suhas Wakankar.
              Mob: [protected]
              Email - [protected]@gmail.com
              Regards
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                Anudeep Inala
                Apr 5, 2021
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                Port sms is not sent even it is tried many times... But other msgs are working... Only port sms is not sending
                +1 photos
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                  M
                  Manjunath25
                  Apr 5, 2021
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                  Address: #2310, 1st Cross, BDA Layout, HAL 3rd stage, Jeevan Bhimanagar

                  Hi its almost more than a decade the pole is placed in front of our house and on constant request nothing has happened so far till date which is 05 April 2021. Initially we had customer's who where using BSNL connection and now hardly any one in our road uses that connection. But still the pole is not removed or moved from its position.

                  Its causing problem from day 1 as its placed exactly in front of the gate. Currently also causing car parking problems due to this pole. Have submitted a couple of letters to the BSNL office but no one cares. Do we have the right to get the pole cut then that's the last option which we see.

                  [protected]@bbmp.gov.in

                  Name: Manjunath
                  Email: [protected]@gmail.com
                  Contact: [protected]
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    M
                    Mossi
                    Apr 3, 2021
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                    I have 3gb data but its not connecting to internet. Also its showing only edge, some times h+ but my network coverage (range) is stable what to do?
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      G
                      Gulusiba
                      Apr 2, 2021
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                      Dear
                      Sir/mam

                      Today I recharge 1 year plan 365 for my mobile no [protected] to my IndusInd bank and the bank show recharge successfully for the reference ID-KZMS9UOEJ93 But the plan will not activated soon... So please refund my money or activate the plan so I obliged to
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        S
                        Swas@19
                        Apr 2, 2021
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                        I am not receiving any text message from any number on my bsnl number.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          A
                          ANIL KUMAR RAJPOOT
                          Apr 2, 2021
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                          Address: 2023, NETAJI KUNJ, GAILGAON, PO-DIBIYAPUR, DISTT.-AURAIYA(U.P.)-206244
                          Website: bsnl.co.in

                          I got shift my old bsnl fibre broadband conenction to new home but bill address still not changed by bsnl
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            P
                            PravinPandgale0
                            Apr 2, 2021
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                            Respected higher authorities of bsnl

                            this is my mobile number
                            [protected]

                            latitude and longitude
                            19.066440
                            75.267114

                            address
                            room 48, pimplegaav village, pathardi taluka district ahmednagar 431207

                            there is huge network coverage complaint in pimplegaav pathardi taluka indoor and outdoor network coverage complaint

                            can't communicate to our friends and family

                            please registered network coverage complaint on urgent basis and forward to ahmednagar team

                            please it is humble request to higher authorities register the network coverage complaint and forward to network team and request them to come at my location

                            i m providing my alternate number to communication
                            [protected]
                            [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              H
                              HELL RECORDS
                              Apr 1, 2021
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                              Address: Ellenabad exchange

                              My Bill payment not a successful. Please Refund. Help me call me. [protected]
                              +1 photos
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                                R
                                Romal Patil
                                Apr 1, 2021
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                                "transaction failed due to invalid service class"
                                I tried recharge from online portal of bsnl it shows me the above error for 2-3 days. I am unable to recharge because of this. I tried to extend validity recharge and also talk time recharge but not done.
                                Please resolve this error.

                                Kindly request you to resolve my issue as soon as possible
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  A
                                  Aaple Sarkar
                                  Apr 1, 2021
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                                  Address: 414/7 MASTER COLONY DARIYA PURA BADA GAON GATE BAHAR JHANSI JHANSI UP 284002

                                  Sir,

                                  I have surrendered my BSNL BB/Landline Telephone[protected] during the year 2017 but till date I have not got refund of security Deposit. I made several visit to local TRA, BSNL HQ Jhansi Cantt and as per their requirement I submitted the forms, affidavit etc but till date not received and they do not entertain. They behave like boss and say that similar cases are pending since 2014. Please do the needful
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    P
                                    Pradeep1233
                                    Mar 31, 2021
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                                    Address: Bsnl office Jhunjhunu

                                    Sir, I am your bsnl prepaid customer I have a sms related problems.sir, I don't receive sms from many days.
                                    I have to complaint your customer authorities but no satisfied with theirs reply.
                                    Sir, please resolve my problems as soon as.
                                    My prepaid mobile number is [protected].
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      M
                                      Mahadevan SP
                                      Mar 31, 2021
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                                      Address: Manaparai, trichy

                                      Dear sir/madam,

                                      I have applied for the new BSNL connection for my WFH purpose on 24-Nov-2020. I have paid 777rs for the same. All input documents submitted. the new connection receipt also generated by BSNL. But still there is no response for the new connection. As per exchange staff information this is the situation for all new connection customers. and they cannot able to take any action for the same. they said if required you can apprise the same reginal office a they are the decision authority.
                                      Request you to kindly look into this matter on priority and resolve the issue.

                                      RECIEPT NUMBER: TRY[protected]
                                      BILL/D.N DATE:[protected]
                                      CUS ID: [protected]
                                      ACC NO: [protected]
                                      TEL NUM:[protected]
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        Suuraj19
                                        Mar 30, 2021
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                                        Address: BSNL main Office, Bajirao road, Pune

                                        I got a call from BSNL Bajirao road office at 1717hrs. A lady named Mrs. Jadhav called me on my alternate number and told me that in regarding to the TRAI audit my number will get disconnected tomorrow on 31st March 2021. Reason she gave me is that my photo in my document is not clear. And I have to fill a new CAF with documents again. she gave me a mobile number of their senior to get more clarification on the issue but even Calling three times he is not taking up my call.
                                        All my bank account and many others document are connected to this number. Kindly help ASAP.
                                        Suuraj P
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        Apr 01, 2021
                                        Updated by Suuraj19                                         The issue has been resolved.
                                        Thank you
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