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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 89

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D
DeepeshGupta9235
Jan 28, 2021
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I did the recharge to wrong number ([protected]) from mobikwik app when I called to person he said he didn't got the recharge
I selected the Airtel operator but there operator was BSNL
How this could be possible BSNL can accept the recharge ?
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    J
    Jaya1965
    Jan 28, 2021
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    Address: Bsnl

    In My bsnl number, outgoing SMS not working
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      D
      Dhruvi vasava4b
      from Ahmedabad, Gujarat
      Jan 27, 2021
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      My bsnl prepaid sim show no signal
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        M
        Mohdanis16
        Jan 27, 2021
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        UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
        +1 photos
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          S
          sundaram subramanian
          from Chennai, Tamil Nadu
          Jan 26, 2021
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          Sir,
          I have surrendered my BSNL Land Line[protected] on 27 th September 2018.
          My customer ID [protected].and Account No. [protected]
          i have also given during my surrender My bank details as IFSC IOBA0002773 and Account No. [protected]
          while contact on this refund in[protected] on 24th Jan, 2019, it was stated that the refund amount Rs.1341/- sanctioned but funds awaited.
          But so far no refund is credited into my account. Please do the needful at the earliest.
          Sundaram
          [protected]
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Jan 26, 2021
          Updated by sundaram subramanian           while contact on this refund in[protected] on 24th Jan, 2019, it was stated that the refund amount Rs.1341/- sanctioned but funds awaited. It is nearly completion of 2 years refund is still awaited.
          Jan 29, 2021
          Updated by sundaram subramanian           To day i have received an sms that my complaint booked in BSNL complaint portal with docket_no CHN/PGO/2021/838 dated 25/01/2021 is resolved. But there is no intimation on either refund of my deposit nor amount credited in to my account. I wonder why such false intimation has been sent . please do the needful.
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            P
            Pintu Nandi
            Jan 25, 2021
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            Yesterday I recharged through bsnl portal as per portal in 2399 pv 437 day validity 3gb per day internet+ unlimited voice call
            But after recharge I get 600 day validity with unlimited call no data benifit I want back my 2399 rupees or give me same data benifit as you show in your portal. For your reference I give screen shot
            +3 photos
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Jan 25, 2021
            Updated by Pintu Nandi             Please back money in my account or give same benefits as per your portal show
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              A
              asiya afrin
              from Karaikkudi, Tamil Nadu
              Jan 25, 2021
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              Address: 19/327, north street, Kilakarai, ramanathapuram district

              I have been using bsnl sim for nearly 2 half years ago. It worked well before. But nowadays network signal is very very poor.i cant receive any incoming or outgoing calls at my home. I made a conpaint on jan 4 / 2021. Till my complaint is on processing but not resolved yet. Customer execitive said they forwarded the complaint and they will solve soon. But not yet responded.
              I lost my hope and looking forward to change my network operator.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                I
                Ishita Neelam
                Jan 24, 2021
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                Address: 1444,kidwai nagar allahpur, Labour chauraha, Sabzi mandi, Madam curie school

                I want to port my sim from bsnl due to multiple reasons. But after even sending PORT [protected] to 1900. its sending the message that upc code cannot be generated.
                But my request is being denied again and again. I have googled about the same and the solution was to leave a complaint in this forum as bsnl is ignoring our port request.

                Kindly resolve my issue at the earliest.

                Thank you.
                +1 photos
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                  G
                  Gadikota Nagamuni
                  Jan 23, 2021
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                  I am trying to port out of bsnl from many days .But i am not getting UPC Code.I am suffering a lot because of this operator.I am literally helpless.So it is requested to resolve the issue.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    P
                    Patelshivam90
                    Jan 23, 2021
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                    Am facing problem for BSNL long time.
                    Then am decided port my bsnl number.
                    But I have not received a UPC number.
                    Bsnl send massage more time.
                    [protected]
                    UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

                    Please help.
                    +1 photos
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                      A
                      Aniket Bakshi
                      from Ranchi, Jharkhand
                      Jan 21, 2021
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                      For 2 days network was connecting and disconnecting .But now for 4 days it's showing no sim card. Even in other phone same problem is there. Other sim are working fine. My number is [protected].
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        0
                        030 Ashwani Kumar
                        from Delhi, Delhi
                        Jan 21, 2021
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                        Dear sir,
                        Today on 21 January I make a recharge of Rs 198 on my bsnl number [protected] through paytm with reference number [protected] My recharge order was Successfully Completed but I have still not receive Recharge benefits they didn't pick any calls from customer care number If they didn't resumes services then please sir take a request for my refund amount
                        So please solve this problem for me it is very inconvenience for me

                        Regard
                        Ashwani kumar
                        +1 photos
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Jan 22, 2021
                        Updated by 030 Ashwani Kumar                         Sir
                        Sorry for inconvenience but after the submission of complaint I send a written email to bsnl after some time the services are resumes so I want to withdraw my complaint because it is unnecessary & unethical to continue my complaint

                        Regard
                        Ashwani kumar
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                          B
                          Bharathesh.murthy
                          from Delhi, Delhi
                          Jan 21, 2021
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                          Address: hase 4, Sector 59, Sahibzada Ajit Singh Nagar, Chandigarh 160059

                          Hi,

                          I ported out my mobile number bearing Account No:[protected] on July 2019, 6 months over I didnt get my final settlement which is around 1200 rupees approximate, please help.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            Shikhar1825
                            from Noida, Uttar Pradesh
                            Jan 21, 2021
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                            Address: 260/2 Indra Nagar 3rd, Meerut

                            This is to notify you that an old unused BSNL pole is installed just in front of my house in Indra Nagar, Meerut. This pole is damaged and can collapse at any point in time causing fatal injury to someone.
                            No neighbourhood is having any BSNL connection and this pole is being used by local TV connection providers.

                            I request for the earliest removal of this pole in order to avoid any mishap and accidents.

                            Below is the complete address.

                            260/2 Indra Nagar 3rd, Meerut
                            Landmark - behind Shakti Petrol Pump, Delhi Road, Meerut.

                            Regards,
                            Shikhar
                            [protected]
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                              S
                              Subir Krishna Deb
                              from Kolkata, West Bengal
                              Jan 20, 2021
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                              Address: BSNL Jadavpur ,Kolkata.
                              Website: Landline.

                              Our landline was dead from 18.07.2020 which complained at RaniKuthi Exch. under Jadavpur kolkata westbengal, complain docket no.is [protected] dt.20.07.2020. our cutomer ID.[protected] Telephone no.[protected]. in the name of Santa Deb . This telephone was active from 10.12.2020. It is our request please allow rebate for the period from 18.07.2020 to 09.12.2020 and thus oblige.(Rent rebate)
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                Kashinath Upase
                                from Pune, Maharashtra
                                Jan 20, 2021
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                                Address: Aashirwad building,agroyanagar,barshi road,latur(maharashtra)

                                I have closed my landline A/C no.[protected] in year 2018 .Till today I have not recieved the deposit refund
                                +2 photos
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                                  M
                                  muraleedhara warier
                                  from Thiruvananthapuram, Kerala
                                  Jan 19, 2021
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                                  Address: sankara giri kilimanoor 695601

                                  I applied to the JTO Kilimanur to cancel my landline connection no [protected] on 16.1.20. I surrendered my telephone instrument and got it acked.Ever since the Accounts officer is raising bi monthly bills and recovering it from an adavcne of Rs 1500 I had with them at the time of application.Last such bill was of December 20. The JTO Kilimanur could not resolve the issue obviously be cause he has not taken prompt action to inform the matter to the accounts officer.My request is settle mtter and refund the irregularly recovered amount with the security deposit imemdiately.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    Ásmita Patel
                                    from Mumbai, Maharashtra
                                    Jan 19, 2021
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                                    I tried a lot to register my sim on mobile but it fails...may be configuration is wrong so provide me the true detail
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      P
                                      Pushkar Shukla
                                      from Kanpur, Uttar Pradesh
                                      Jan 18, 2021
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                                      Address: A-1871, Avas Vikas Colony Hanspuram Naubasta Kanpur 208021

                                      Dear Sir,

                                      We have One BSNL dead pole standing in front of my corner house

                                      A-1871, Avas Vikas Colony Hanspuram Naubasta Kanpur 208021

                                      There are no bsnl connections anymore and this pole is used by other local tv and net cable operators wires are also tied with the support of the pole which are coming in front of our house.

                                      So I request to please remove this pole from here

                                      Thanks
                                      Pushkar Shukla
                                      [protected]
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                                        M
                                        Mohd shahwaz
                                        from Delhi, Delhi
                                        Jan 17, 2021
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                                        Address: Shishgarh

                                        UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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