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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 91

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H
hari678199
from Delhi, Delhi
Dec 30, 2020
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Hello!, I had opted to recharge my cellular account with Rs. 98 which included Data and Voice calls, the amount has been withdrawn from my bank account, but the service has not been reflected on my cellular account, in other words, I have not been subscribed to the service!.

The Transaction status is showing "Failed", no amount has been refunded to my bank account yet. I have already sent an email to [protected]@bsnl.co.in with no response yet. The transaction ID is PGSM[protected] dated 28/12/2020. Kindly do the needful.

Warm Regards,

H. K. R.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    H
    hari678199
    from Delhi, Delhi
    Dec 30, 2020
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    I recharged my cellular account with Rs. 98, the amount has been withdrawn from my bank account, but not credited to my cellular account, the transaction page on BSNL portal shows the transaction status as "Failed". The Transaction ID is PGSM[protected], dated 28/12/2020. I have already sent an email to [protected]@bsnl.co.in, with no response yet. Kindly do the needful.

    Warm Regards,

    H. K. R.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      Sougata Sadhukhan
      from Delhi, Delhi
      Dec 29, 2020
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      Address: 2no Ratanpur, Singur, Hooghly-712409

      Dear Sir,
      My bsnl Mobile number is [protected]. Rs 74 deducted from my main balance on 03/12/2020 for validity extension. But I have contacted to customer care for the same they told me validity extension not possible through main balance and I have recharged for this reason. I have logde complain And Complain no 1L[protected]. Till Complain not solved. I have contracted to customer care several times but then didn't solve my problem. I am puzzled for that. Please solve the issue.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        ashish.jain18jpr
        Dec 29, 2020
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        Address: pn 1103 kisan marg barkat nagar jaipur pincode 302015

        My name is kapil jain, my landline no is[protected].i surrender my phone in may 2020 but still i not received my deposit amount. Please solve this issue
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          S
          Sheetlam Sharma
          from Powai, Maharashtra
          Dec 27, 2020
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          Address: Bareilly

          Mene kai baar bsnl me complen ki 18/12/2020 se 27/12/2020 tak koi response nahi unke abhi kaam kare wale jab man ho call kaat dete h or koi bhi call 51 min se pahle nahi lagti h ye company band kar do Mera UPC code genret kara do10 10 kare 30 rs recharge kara cuka hu 3 baar jitne bar call kiya 24 gante mangte h 28 ko viledit katam hogi fi recharge karao sir UPC code genret karao aap chack kara lo ki kitni baar call ki or kitni der me lagi or jo bhi baat karta h koi complen no nhi deta aap record ing check kara le jo bhi call hui ye sab record karte h bena baat puri hui call kat dete h call no1503
          +1 photos
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Dec 28, 2020
          Updated by Sheetlam Sharma           Pl z rep
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            V
            Veependra Singh
            from Delhi, Delhi
            Dec 27, 2020
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            Resolved

            Dear sir,
            I have try lot of time to send port request from bsnl sim but I can not get upc code or sms failed.
            Kindly help
            Mar 22, 2021
            Complaint marked as Resolved 
            Dear sir, my mobile number is 9716968159 kindly provide upc code.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              Shail_gaur
              from Delhi, Delhi
              Dec 25, 2020
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              Address: BSNL Hathras

              Hello,

              I did a recharge of Rs.94 for extending my BSNL number validity for 3 months using online app paytm. My money got deducted but I received no validity extension for my BSNL number. I also called BSNL several times but no response I got in this regard.
              +2 photos
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Dec 25, 2020
              Updated by Shail_gaur               Please either reverse my amount of Rs. 94 or update my validity for 3 months according to the plan.
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                A
                asha2jagdish
                Dec 25, 2020
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                Address: Bareilly

                I have a BSNL post paid mob connection at Bareilly. Since one month the SMS services and Incoming calls have stopped completely. I have visited BSNL customer care office personally in Bareilly several times and they ask for 24 hrs. Because of this issue, I am unable to get calls or even OTP generation is not possible. My name is Rajendra Jagdish Rane. Need urgent assistance please.
                +1 photos
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Dec 26, 2020
                Updated by asha2jagdish                 Airtell office was approached based on interaction with BSNL office personally on 26 Dec . Now Airtell office at Bareilly too has now confirmed that there are no dues from their side. Various proofs are attached for early resolution by BSNL office

                Dec 26, 2020
                Updated by asha2jagdish                 I am also enclosing the screenshot of the email recieved from Airtell. BSNL is requested to resolve the matter earliest and may also communicate on my email [protected]@yahoo.co.in

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                  A
                  asha2jagdish
                  Dec 25, 2020
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                  Address: Bareilly

                  I am in Bareilly. The BSNL customer care at Bareilly has been visited at least five times in past two weeks to request that there are no incoming calls and no messages comming / going. Only outgoing calls are functional. Despite all bills having been paid. My name is Rajendra Jagdish Rane. I urge for immediate resolution.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Dec 27, 2020
                  Updated by asha2jagdish                   The BSNL office has placed the onus on Airtel office which has clarified that there are no outstanding balance. Hence BSNL is now requested to restore the services immediately. I am also attaching the screenshots of Airtell no dues

                  Jan 06, 2021
                  Updated by asha2jagdish                   It has been more than a month without solution and added misery. The BSNL Online Grievance Cell has posted a message as resolved which infact is NOT resolved. BSNL is requested for immediate solution. Attached is the screenshot for the message posted by BSNL.

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                    N
                    nitin ravi
                    Dec 23, 2020
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                    Hi,

                    I am planning to port from BSNL to airtel. When I send the sms to port the only reply I get is the request has been delayed and the request could not be processed. Its a mere tactics used by BSNL to stop customer from porting. There is no proper network of BSNL in my region, that is the reason I am applying for porting. Please check and help to resolve this.
                    +1 photos
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                      M
                      Meena manoj
                      from Delhi, Delhi
                      Dec 23, 2020
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                      Address: Front of saint meri school Dausa, rajasthan

                      Hi ConsumerCourt,

                      I had planned to port my BSNL prepaid number([[protected]) to Another operator.
                      Thus I sent PORT to 1900.
                      Even after 5-6 messages I couldn't get UPC code till now.

                      I need this urgently.
                      +1 photos
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                        P
                        Pari Ponnusamy
                        Dec 23, 2020
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                        Telephone number[protected] at govt primary health centre, vazhiyur with broad band is not working for more than two years.
                        I complained many times, but no action taken by your department
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                          L
                          lavkush upadhyay
                          Dec 23, 2020
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                          Address: Delhi, Noida

                          My BSNL's sim network is not coming today it's 6 days . My BSNL mobile number is [protected]
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            T
                            tassaduqnabi
                            from Delhi, Delhi
                            Dec 22, 2020
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                            I am subscriber of BSNL pre on post connection bearing no [protected] with JK20plan.
                            The 398 plan for validity of my connection had expired after which I recharged with Rs 398 through BSNL portal. I have paid bill amount of Rs 20 which was due . However, still my outgoing calls and data is barred.kindly resolve the issue.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              D
                              Dr Ramu
                              Dec 22, 2020
                              Resolved
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                              Resolved

                              Our hospital is having a BSNL landline connection (landline no[protected]. It's not working for the past one month.so we contacted BSNL customer care several times and they didnt rectified the complaint .

                              Kindly do the needful at the earliest
                              +1 photos
                              Dec 22, 2020
                              Complaint marked as Resolved 
                              Thanks for solving the issue
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                                S
                                Shivakumar bn
                                from Delhi, Delhi
                                Dec 21, 2020
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                                2019 dec i requested for bsnl plan change from tri annual to monthly plan, plan change was done but refund of balance amount of 19000/- still now credited to my bank account details given to them
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  W
                                  Wasif Wani
                                  from Delhi, Delhi
                                  Dec 20, 2020
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                                  Transaction failed due to invalid service class!

                                  I paid my GSM Bill.
                                  Tried to top up on pre on post connection. It says transaction failed due to invalid service class. Kindly help. I need my phone to work ASAP.

                                  [protected]
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                                    N
                                    Narayan Ansurkar
                                    Dec 20, 2020
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                                    Address: Mumbai

                                    Dear concern,

                                    We recharge on 20th November, 2020 Rs.149/-when we recharge select operator BSNL instead of Airtel.

                                    Kindly check and reverse the amount asap.
                                    +1 photos
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                                      N
                                      Nallurlathesh
                                      from Delhi, Delhi
                                      Dec 19, 2020
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                                      I have paid Bsnl broadband bill of rupees 1190 on 19/12/2020 through paytm gateway from phone pay, transaction was successful and the amount was deducted from my SBI Account but in the Bsnl portal paid bill is not reflecting and again am getting message like i need to pay bill. Kindly resolve my issue.

                                      UPI Trans id: T2012191130557093491826
                                      +1 photos
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                                        K
                                        knad
                                        from Delhi, Delhi
                                        Dec 19, 2020
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                                        I'm using this sim last 10 Years but now yesterday suddenly my BSNL sim Stop working...I have check my phone with other sim they all are working perfectly.

                                        Please let me knw how will i get new BSNL sim, asap.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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