Submit a Complaint
Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Dec 5, 2025
Complaints 15969
Resolved
6089
Unresolved
9880
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 91

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
ashish.jain18jpr
Dec 29, 2020
Report
Copy

Address: pn 1103 kisan marg barkat nagar jaipur pincode 302015

My name is kapil jain, my landline no is[protected].i surrender my phone in may 2020 but still i not received my deposit amount. Please solve this issue
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sheetlam Sharma
    from Powai, Maharashtra
    Dec 27, 2020
    Report
    Copy

    Address: Bareilly

    Mene kai baar bsnl me complen ki 18/12/2020 se 27/12/2020 tak koi response nahi unke abhi kaam kare wale jab man ho call kaat dete h or koi bhi call 51 min se pahle nahi lagti h ye company band kar do Mera UPC code genret kara do10 10 kare 30 rs recharge kara cuka hu 3 baar jitne bar call kiya 24 gante mangte h 28 ko viledit katam hogi fi recharge karao sir UPC code genret karao aap chack kara lo ki kitni baar call ki or kitni der me lagi or jo bhi baat karta h koi complen no nhi deta aap record ing check kara le jo bhi call hui ye sab record karte h bena baat puri hui call kat dete h call no1503
    +1 photos
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Dec 28, 2020
    Updated by Sheetlam Sharma     Pl z rep
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      Veependra Singh
      from Delhi, Delhi
      Dec 27, 2020
      Resolved
      Report
      Copy
      Resolved

      Dear sir,
      I have try lot of time to send port request from bsnl sim but I can not get upc code or sms failed.
      Kindly help
      Mar 22, 2021
      Complaint marked as Resolved 
      Dear sir, my mobile number is 9716968159 kindly provide upc code.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Shail_gaur
        from Delhi, Delhi
        Dec 25, 2020
        Report
        Copy

        Address: BSNL Hathras

        Hello,

        I did a recharge of Rs.94 for extending my BSNL number validity for 3 months using online app paytm. My money got deducted but I received no validity extension for my BSNL number. I also called BSNL several times but no response I got in this regard.
        +2 photos
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Dec 25, 2020
        Updated by Shail_gaur         Please either reverse my amount of Rs. 94 or update my validity for 3 months according to the plan.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          asha2jagdish
          Dec 25, 2020
          Report
          Copy

          Address: Bareilly

          I have a BSNL post paid mob connection at Bareilly. Since one month the SMS services and Incoming calls have stopped completely. I have visited BSNL customer care office personally in Bareilly several times and they ask for 24 hrs. Because of this issue, I am unable to get calls or even OTP generation is not possible. My name is Rajendra Jagdish Rane. Need urgent assistance please.
          +1 photos
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Dec 26, 2020
          Updated by asha2jagdish           Airtell office was approached based on interaction with BSNL office personally on 26 Dec . Now Airtell office at Bareilly too has now confirmed that there are no dues from their side. Various proofs are attached for early resolution by BSNL office

          Dec 26, 2020
          Updated by asha2jagdish           I am also enclosing the screenshot of the email recieved from Airtell. BSNL is requested to resolve the matter earliest and may also communicate on my email [protected]@yahoo.co.in

          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            asha2jagdish
            Dec 25, 2020
            Report
            Copy

            Address: Bareilly

            I am in Bareilly. The BSNL customer care at Bareilly has been visited at least five times in past two weeks to request that there are no incoming calls and no messages comming / going. Only outgoing calls are functional. Despite all bills having been paid. My name is Rajendra Jagdish Rane. I urge for immediate resolution.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Dec 27, 2020
            Updated by asha2jagdish             The BSNL office has placed the onus on Airtel office which has clarified that there are no outstanding balance. Hence BSNL is now requested to restore the services immediately. I am also attaching the screenshots of Airtell no dues

            Jan 06, 2021
            Updated by asha2jagdish             It has been more than a month without solution and added misery. The BSNL Online Grievance Cell has posted a message as resolved which infact is NOT resolved. BSNL is requested for immediate solution. Attached is the screenshot for the message posted by BSNL.

            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              nitin ravi
              Dec 23, 2020
              Report
              Copy

              Hi,

              I am planning to port from BSNL to airtel. When I send the sms to port the only reply I get is the request has been delayed and the request could not be processed. Its a mere tactics used by BSNL to stop customer from porting. There is no proper network of BSNL in my region, that is the reason I am applying for porting. Please check and help to resolve this.
              +1 photos
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Meena manoj
                from Delhi, Delhi
                Dec 23, 2020
                Report
                Copy

                Address: Front of saint meri school Dausa, rajasthan

                Hi ConsumerCourt,

                I had planned to port my BSNL prepaid number([[protected]) to Another operator.
                Thus I sent PORT to 1900.
                Even after 5-6 messages I couldn't get UPC code till now.

                I need this urgently.
                +1 photos
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  Pari Ponnusamy
                  Dec 23, 2020
                  Report
                  Copy

                  Telephone number[protected] at govt primary health centre, vazhiyur with broad band is not working for more than two years.
                  I complained many times, but no action taken by your department
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    L
                    lavkush upadhyay
                    Dec 23, 2020
                    Report
                    Copy

                    Address: Delhi, Noida

                    My BSNL's sim network is not coming today it's 6 days . My BSNL mobile number is [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      tassaduqnabi
                      from Delhi, Delhi
                      Dec 22, 2020
                      Report
                      Copy

                      I am subscriber of BSNL pre on post connection bearing no [protected] with JK20plan.
                      The 398 plan for validity of my connection had expired after which I recharged with Rs 398 through BSNL portal. I have paid bill amount of Rs 20 which was due . However, still my outgoing calls and data is barred.kindly resolve the issue.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        Dr Ramu
                        Dec 22, 2020
                        Resolved
                        Report
                        Copy
                        Resolved

                        Our hospital is having a BSNL landline connection (landline no[protected]. It's not working for the past one month.so we contacted BSNL customer care several times and they didnt rectified the complaint .

                        Kindly do the needful at the earliest
                        +1 photos
                        Dec 22, 2020
                        Complaint marked as Resolved 
                        Thanks for solving the issue
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Shivakumar bn
                          from Delhi, Delhi
                          Dec 21, 2020
                          Report
                          Copy

                          2019 dec i requested for bsnl plan change from tri annual to monthly plan, plan change was done but refund of balance amount of 19000/- still now credited to my bank account details given to them
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            W
                            Wasif Wani
                            from Delhi, Delhi
                            Dec 20, 2020
                            Report
                            Copy

                            Transaction failed due to invalid service class!

                            I paid my GSM Bill.
                            Tried to top up on pre on post connection. It says transaction failed due to invalid service class. Kindly help. I need my phone to work ASAP.

                            [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              N
                              Narayan Ansurkar
                              Dec 20, 2020
                              Report
                              Copy

                              Address: Mumbai

                              Dear concern,

                              We recharge on 20th November, 2020 Rs.149/-when we recharge select operator BSNL instead of Airtel.

                              Kindly check and reverse the amount asap.
                              +1 photos
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                N
                                Nallurlathesh
                                from Delhi, Delhi
                                Dec 19, 2020
                                Report
                                Copy

                                I have paid Bsnl broadband bill of rupees 1190 on 19/12/2020 through paytm gateway from phone pay, transaction was successful and the amount was deducted from my SBI Account but in the Bsnl portal paid bill is not reflecting and again am getting message like i need to pay bill. Kindly resolve my issue.

                                UPI Trans id: T2012191130557093491826
                                +1 photos
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  knad
                                  from Delhi, Delhi
                                  Dec 19, 2020
                                  Report
                                  Copy

                                  I'm using this sim last 10 Years but now yesterday suddenly my BSNL sim Stop working...I have check my phone with other sim they all are working perfectly.

                                  Please let me knw how will i get new BSNL sim, asap.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    C
                                    Cssrao
                                    Dec 19, 2020
                                    Report
                                    Copy

                                    Address: HYDERBAD

                                    My wife cell no. [protected], A/c No:[protected] service disconnected since 4 to 5 days. December Bill for an amount of Rs.816/- was paid on 8th December through GOOGLE PAY vide UPI transaction ID:[protected]. Further Disconnection effected even before due date of 21Dec. When Curstomer care was contacted one day they say no bill pending, one day there is about 3000/- pending, to-day they told no pending. For no fault o[censored]s service has been terminated.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      T
                                      tridibguha
                                      from Delhi, Delhi
                                      Dec 19, 2020
                                      Report
                                      Copy

                                      Address: SRISTI 152 Bidhanpalli East, Flat No 4, Garia

                                      My landline no.[protected] is dead for many days, I have repeatedly made a complaint in 198 and also emailed to all the officers but still there's no resolution to the problem.

                                      The trouble ticket no. is [protected].

                                      Kindly help resolve the problem as quickly as possible.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        N
                                        nikhil7032
                                        from Mumbai, Maharashtra
                                        Dec 18, 2020
                                        Report
                                        Copy

                                        Team to hide their mistake forcefully refunded my Security amount. Kindly provide an answer to following

                                        1)Why Charges of Mar20-Mar21 has been charged and deducted from my security amount
                                        2)I submitted the request before the cycle of my bill and BSNL delayed the process and bill generated and I am paying the penalty
                                        3)Why BSNL employee become rude to my old mother when she visited the office, any action against those employees?

                                        Telephone Number:[protected]

                                        Best Regards,
                                        Nikhil Agrawal
                                        [protected]
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Pace Setters Business Solutions
                                          2.5
                                          (4)
                                          Atel Services
                                          1.2
                                          (13)
                                          Tata Teleservices
                                          1.8
                                          (373)