Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Myself and my dad both are using BSNL sim and we have valid plan for both sims. For the past two days we don't see any signal in our sim and when we try to manual network search also BSNL is not appearing in the search list.

BSNL Number: [protected]

Hi Team,

Myself and my dad both are using BSNL sim and we have valid plan for both sims. For the past two days we don't see any signal in our sim and when we try to manual network search also BSNL is not appearing in the search list

BSNL employee Kirpal Singh at BSNL office Ranjit Avenue, Amritsar sold us Rs. 949 plan saying that it offers 500GB data at upto 50mbps. Later we became to know that this plan has 10mbps only, not 50mbps.

We are getting poor upload speed. Plan is expensive but upload speed is just 200-300kbps. Download speed is 3-4mbps but still internet seems slow. Several BSNL workers don't pick the call mostly.

Customer care cuts the call in-between. Majitha Road office JTO Sharnpal Singh doesn't pick the phone. PGMTD of Amritsar Hemant Kumar Mahay does not respond to whatsapp messages, his assistant taled to me rudely on call.

I tagged BSNL people of higher posts in single email and sent the email. None of them has responded to the mail.

BSNL does not respond on Twitter or Facebook. We need action against Kirpal for lying to us and need proper upload/download speed. We need action agains BSNL people who don't support us.

We bought a BSNL landline broadband plan SUPERSTAR_500_GB worth Rs. 949 on Nov 9, 2020, from BSNL Ranjit Avenue Amritsar office (Customer ID: [protected]). BSNL employee Kirpal Singh (Contact: [protected]) was at the front desk. Kirpal informed us that there is no Fiber internet available in our area Parbhat Avenue. According to him, fiber internet would take "around a week" to reach our area, so we could wait for it. But, as we were facing a lot of problems with Jio internet and our work from home tasks were halted, we decided to take landline broadband for a month and then upgrade to fiber when it would reach our area.

There was a handwritten chart pasted on the wall behind Kirpal, which listed fiber as well as landline broadband plans. There was a landline plan worth Rs. 949 which said, "500GB at up to 50mbps" (handwritten). We asked Kirpal about this plan. He informed us that "it is a 50mbps plan and would give us a real speed of around 8mbps". We were satisfied that at least we would get 8mbps in the budget of nearly a thousand rupees. Kirpal asked us to deposit Rs. 500. We gave him that amount and filled the two forms. Kirpal gave us the phone number of Shashi Kant Chaurasia ([protected]) to ask how long will the fiber internet take to reach our area. Chaurasia gave us a couple of weeks' time.

When we went home after filling the form and paying Rs. 500, we were called and asked to pay the remaining Rs. 449 as "the form was not accepting a smaller amount". I went to the office again and completed the payment of Rs. 949 and received the receipt. Later, we were informed that Chaurasia wasn't the incharge of our area, instead, it was Sharnpal Singh ([protected]) from Majitha Road. Chaurasia misbehaved with me on call while giving me Sharnpal's number. Sharnpal did not pick the phone.

In disappointment, I contacted the PGMTD of Amritsar Mr. Hemant Kumar Mahay ([protected]) via call. He asked me to share our details via Whatsapp. I shared the details with him on Whatsapp. The same day, Jatin ([protected]) and Gurpal Singh ([protected]) came to our residence to install the modem wire. They installed the wire and asked us to buy a router. Gurpal came back after two days with Sarvan Kumar ([protected]) to install our new router and activate the connection. They left and the internet started working.

Since the first day of activation, the broadband kept disconnecting on its own. The speed was extremely low. We were unable to take any advantage of this connection. During the next several days, we sent Whatsapp messages to Hemant Kumar, who never responded to us, neither took any action. We called Gurpal, Jatin, Tajinder ([protected]), Sarvan several times, but most of the time they did not pick the call. Tajinder never picked our call. Jatin was stubborn and kept insisting that he will fix the issue. Gurpal too ignored our calls most of the time. PGMTD Hemant Kumar never responded to my Whatsapp messages (check the screenshot of my conversation with Hemant Kumar where he only read the messages and never responded: https://drive.google.com/file/d/1T_wvbT4Bcg73XRTpIuRezGX3HBDB0sKi/view?usp=shari...⇄

I became to know that the SUPERSTAR_500_GB plan worth Rs. 949 is actually a 10mbps plan, not a 50mbps plan. This plan can offer a maximum speed of around 3-4mbps. Kirpal lied to us about this plan. I called the GM office again. A representative talked to me and I told her about the lack of responsibility of BSNL employees and the lie Kirpal told us. She connected me to Kirpal via call, where Kirpal refused to accept that he lied to us. When I told him that a chart behind his back said "500GB at up to 50mbps", Kirpal responded, "the chart does not matter". I have the call recording of this conversation.

Next, I called Jatin again and this time he picked. I told him about the continuous problem of the broadband disconnecting and the slow speed. He later informed me that he had fixed something and that the disconnecting issue would not occur again. Nothing changed, the disconnection issue is exactly the same. We were so fed up with BSNL that we decided to stop the struggle for some time and focus on our work using Jio 4G. We did not get upset about BSNL for two days, but it remained to disconnect whenever we tried it. The speed was supposed to be 3-4mbps, but it was mostly around 500kbps. Whenever two people tried to use the broadband together, the broadband failed to give even 3G speed.

During this time, I and my brother also reported to BSNL on twitter, but BSNL sent just a robotic message and never gave us any updates (DM conversation with BSNL on twitter: https://drive.google.com/file/d/12WHnpWShADB9LzoT5GSzhZdC9vqS8RHe/view?usp=shari...⇄ I also found out that maximum people have given negative reviews to BSNL on the internet.

I called BSNL customer care twice and the call disconnected both times from the BSNL side. We are feeling extremely cheated by BSNL. From top to bottom, all BSNL people are unprofessional and insincere. BSNL's official Twitter account doesn't respond to tweets or DMs.

Gurpal and Sarvan visited our home after several calls. They showed us that the download speed was around 4mbps, but the upload speed is only 200-300kbps. 949 plan is supposed to give us at least 2mbps upload speed as well. I called customer care to ask about this plan, they told me that the plan gives 10mbps upload and download speed.

We are unable to upload anything as upload speed is like 3G speed. Jio 4G is working better than BSNL broadband. We had hoped to upgrade our internet, but BSNL downgraded it.

We need correct upload and download speed or money back. We also need action against Kirpal Singh and other BSNL employees.

I paid my landline bill of Rs.176 through amazon pay it notified as payment was successful but again after few minutes it notified as payment was failed asked me to retry the payment after i done the retry payment again Rs 176 was taken from my account as i contacted AMAZON customer service they said the bill was paid twice.Can you return my amount
LANDLINE NUMBER :[protected]
DATE : 21.11.2020
I attached the online receipt for both payments it will be more clear

Complaint registered on 14-Nov-2020 regarding low internet speed and told them it is not working since 11-Nov-2020. After that bsnl helpline is not responding to my call

I lost my BSNL sim with number [protected] .So I request you to deactivate my sim as soon as possible active

It is to bring to your kind notice that I had recharged the number [protected] with 50 Rs and the amount has been debited but no benefit has been credited to my number.

If the benefit is not credited within 24 hrs of you receiving this mail then I will lodge a formal complaint in CPGRAMS and then you keep replying to the govt authorities.

Attaching Screenshot of payment for your reference.

Warm Regards
Hardik Bhauwala

I do not want the FREE PRBT provided by bsnl. i have tried numerous times to unsubscribe. please tell me the procedure

Hi Sir
I got a bsnl fiber net(100MB/sec) connection on 26 oct, 2020. They took 1 month to just setup the connection. After doing setup, they just went away. They didn't even checked the speed of internet. I raised a complaint on 29oct, 2020. I am also calling bsnl customer care daily to fix the issue but noone came yet. Each day they told me same things that "A person from bsnl will come in 24 hours to fix the issue." but noone is coming. It's been more than 20 days since i raised the complaint. Even i tweeting the same issue on Twitter also since 10th nov, 2020 but i am getting any reply.

I am attaching screenshot of tweet and internet speed.

Connection provider : BSNL (bikaner, rajasthan[protected]
Registered complaint no : [protected]
Registered mobile no : [protected]
telephone connection no :[protected]

Sir/madam,
One dead dog is lying inside BSNL telephone exchange Indiranagar bhootnath market and it is smelling very bad. Kindly arrange to remove at the earliest.
Regards
SDO, BSNL
Indiranagar

Hi,

I tired paying my phone and internet bill online thru internet banking.
The money got deducted twice but payment came failed.
Invoice Number :SDCKA[protected]
Account Number: [protected]

My Kolkata Landline[protected] is dead since April, 2020. Even after multiple visit to Baruipur Telephone office and verbal complaints, no one is eager to check and rectify.

Telephone office bearers had been asking and pushing to get the bill paid for the period for which the telephone has been dead. I had to pay that money (Rs. 741) too from my pocket.

Finally, I decided to get the telephone disconnection done.
But no one in the Baruipur Telephone office eager to take the disconnection request/form. They communicated that they Stopped
working since BSNL is not paying them Salary for last few months.

I tried by sending disconnection request through letter. But courier returned. No one at the Telephone office receiving or accepting the courier/ letter too.

For keeping a record, I raise a complaint through BSNL self portal.
SMS came with a Docket number[protected] on 31 October, 2020.
But no call back came from BSNL customer care further till date (18 Nov, 2020). I tried calling 1500, but they directed me to call 1503 where no one from BSNL customer care receiving the call as well.

I request BSNL to permanently disconnect my Landline[protected] and stop asking for unnecessary money/payment continuously for dead connection.

I've been trying to recharge my number from past 3 days but I am not able to. I tried Google pay, paytm, yonosbi even bsnl website but everytime it failed. Can it be resolved?

My landline no.[protected] .I have paid 905 on 13.11.2020. But I have not received the receipt till date

Hello,
I have paid bsnl landlines bill using online bill pay facility from bsnl portal.
money is deducted from my bank account but bsnl portal shows status as initiated only.
i am receiving calls from bsnl office that pay the bill otherwise they will cut the connection.
request you please let me customer care number of BSNL.

Regards
Rachhpal singh

Removal o[censored]nused BSNL pole in front of my house

Dear Sir,

There is a BSNL pole in front of my house(S-5/75 Greater Green park Bareilly, ) which is creating a problem of extension of the entrance gate of our hose.The pole nowadays being generally used by local cable operator and has become theft prone because of close proximity to my house.
So this is our earnest request tou remove the BSNL pole or shift it a little bit far for the safety and security at the earliest.

Regards,
Col v k maurya
Contact:[protected]

My father name has wrongly register In bsnl land line.. There is a spelling errors In my father name so please change it...

Dear sir,
I, m sukchand sk s/o Anowar sk of adress vill-Baidyanath pur Post-maliand PS-burwan dist Murshidaba

Iam using a bsnl Post paid sim since one year but now I am unable to paid costly bill . So i want to convert to BSNL prepaid sim connection same no
As I use .

You are requested to do necessary action and help me.thank you

Reminder for Rent please:

Name:- Arivudai nambi T
SB account number:[protected] good
Indian Bank, Branch :- Velachery Chennai 600 042,
IFS Code IDIB000V013
Phone '- [protected]