Bharat Sanchar Nigam [BSNL] — billing for services not provided by them

Rasmi Sivakumar

from Bengaluru, Karnataka

Address:	560087
Website:	BSNL

I have availed wan services from bsnl. I complained[protected] on 8th july 2018 regarding non-functioning of internet services. No action was taken by bsnl and services continue to be unavailable for most of the time. Again i complained in december for which i lost docket no. After booking complaint after 24 hours i received message regarding resolution of my complaint which was not happened. Again i registered complaint on 8th jan[protected], but no action was taken except inquiring regarding resuming services. When i contacted bsnl on 10-jan-2019 regarding the same, customercare executive has instructed me to go to bsnl office without providing any docket number. I have been paying the bills which are comparatively higher than any landline service provided by them. I would like to know how bsnl can charge me so much without providing services. I request bsnl not to generate bill henceforth till the services are restored.

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Comments

Shikhar Patel

from Mohali, Punjab

I cannot send any text from my sim . it is a postpaid one and i have not been able to send a single text from it .i have tried complaining but they just ignore my complaints and then don't pick up my calls . it is the worst service u can get in india .please don't go for BSNL i will never recommend it.

Preetika Swangla

from Gagret, Himachal Pradesh

Since today morning bsnl has been deducting ₹5 as last call charge though no calls or sms have been made. Even customer care guy was not able to resolve the issue.

[email protected]

from Ernakulam, Kerala

Without my consent it's subscribing and my amount is getting deducted..please clear this issue and refund my amount as eraly as possible.. screen shot of the subscription message have been attached here.