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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15969

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6089

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9880

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 243

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Address: Indore, Madhya Pradesh, 452009

Website: www.support.hungama.wdc.bsnl.co.in

Please deactivate all bsnl hungama pack from my bill dated 1st march. for period[protected] to[protected].From landline no. [protected].

i have not suscribed for any hungama pack, but sum of RS308+service tax has been unnecessarily included in the bill without my consent.
please revise the bill.[previous plan]

my plan--749+98[300]customer free]unlimited broadband.
From--Shakruwala Shabbir Hussain
plot no.84, scheme no.103,
kesarbaugh road, opposite kesarbaugh bridge.
INDORE[M.P] MOBILE no.[protected].

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Lucknow, Uttar Pradesh, 226029

Website: Broad Band Telephone Connection

1. I am connected to your broad band since the last 5 years. My Phone number is :[protected] at my residence Address : 141-A Sainik Nagar Rae Bareli Road Lucknow PIN - 226029.

2. Now, due to financial reasons, I request to disconnect my broad band (Internet and Phone both) with immediate effect.

3. Final Bill may please be prepared upto this date and adjusted out of security deposit. I shall pay if anything outstanding. Any amout of refund from BSNL, may please be refunded to me by Cheque.

Yours' Sincerely,

Lt Col Jagdish Babu

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 26, 2017

Sheobachan Kumar Choudhary's response Mobile no. [protected] not Recharg dated 25 /02/17 one hundred rupees please refund is my amount!

Feb 27, 2017

Ashish Uadhyaya's response Pl. Check my payment of Feb2017 against Account No.[protected].which has been paid on 25 Feb 2017.But BSNL showing payment outstanding

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S

Suresh Chouhan Ubi

from Lucknow, Uttar Pradesh

Mar 6, 2017

My request for new landline has bee cancelled. regards suresh chouhan u.i.t. quarter number 59, pratap nagar, jodhpur rajasthan pin 342003 mobile number [protected]

A

Ashish Uadhyaya

from Jodhpur, Rajasthan

Mar 6, 2017

Pl.check my account no.[protected].I have already paid the bill month of Feb 2017.But bsnl showing still outsyanding

S

Sheobachan Kumar Choudhary

from Basti, Uttar Pradesh

Mar 6, 2017

BSNL Mobile no. [protected] one hundred rupees not Recharg dated 25/02/17 please refund is my amount money !

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Address: 560097

March 2016, closed my BSNL connections Security deposits still not cleared to me by BSNL even after repeated follow ups visits messages calls
mails. Only update i see from them is in few days you will get. It has been
1 year already and they are not bothered to respond

I have lost more than Rs 500 in calling and following up these ppl and fed up of
these people. If each customer they loot the service...

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Address: Kollam, Kerala, 07054

Website: BSNL

Dear Sir/Madam,

I have been using prepaid BSNL services for past 3 years and very recently i have seen my balance getting consumed unreasonably. I wanted to keep a track of the calls made to ensure that I am not being overcharged.
Kindly revert so that I can provide you my cellphone number as this being a public forum.

I have currently stopped using the bsnl services and would like to hear from you and verify if all costs are in place before resuming services.

Thanks,
Rahul

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Address: Vaishali, Bihar, 844101

I have lost my bsnl sim card. Kindly block it. So that no one else can use it for wrong purposes. I went to bsnl office but they are asking for an FIR copy and which police were not providing. The mobile no. is [protected] which is Issued on name of swapnil shukla. Responsive person can contact me on my alternate no. My alternate mobile no. is [protected]. Please block it urgently.

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angucool

from Karur, Tamil Nadu

Mar 4, 2017

Dear Swapnil Shukla,

Instead of blocking sim u may apply for duplicate sim from BSNL with ID proof in the name of card holder. I[censored] applied for duplicate sime it will issued within a day and activated with in a couple of a day. Simultaneously they would block the sim

THANKS

ANGURAJ K

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Address: Kolkata, West Bengal, 700016

Website: www.bsnl.co.in

The bsnl broadband forcefully captures subscriber's homepage for advertising its product. The internet connection gets disconnected and it takes about 15-30 minutes to restore connection. This is against business ethics and not a prudent way of doing business.While transacting any online business like internet banking payment or a business chat on Skype, such forceful capturing of homepage by bsnl disconnects the internet connection and then the entire process has to be restarted again when the connection comes back after 15-30 minutes

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Address: Sri Ganganagar, Rajasthan, 335804

Website: www.bsnl.co.in

Hi
I have subscribe BSNL plan ULD 1199 since two months but inspite of no of complaints I m not getting the promised speed and i was told by BSNL local SDO that system in our area doesn't has sufficient capacity. this is cheating to customer as if they were aware about it then whay they have given me the connection. this problem has to be resolved or they should refund my money

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Address: 415712

I am facing internet down in my hometown Sarang, Tal-Dapoli, DIST:- Ratnagiri. This internet is down since 22nd feb'17 and not even single technical person has reached the place to solve the issue. Till when we have to pay bill without using internet. The BSNL is very frustrating company ever seen. We had also given written complaint, but no action has been taken yet. I am attaching the copy of complaint letter.
It's my request to get this issue solved asap.

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Address: Udaipur, Rajasthan, 313001

This is to inform you that My BSNL broadband and landline are not working from past 9 days and in spite of making regular calls at the bsnl complaint office the issue has not yet been resolved.

I would like you to take the necessary actions and solve my issue as soon as possible my children are having their exams and require help through internet for their study materials available online also I have to make notes for my software engineering products that require proper uptime for the internet connection.

This has been a regular problem with BSNL now even after paying for full month bill the services are available only for 14-16 days and rest of the days are spent in calling the bsnl complaint office.

I hope you will take necessary actions against the issue and resolve my problem.

My landline numbers are[protected]. Address Kishan Pole street number 2 Udaipur Rajasthan.

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S

Shakirali Khan

from Bengaluru, Karnataka

Mar 3, 2017

Please cancel my landline vide no [protected] with broadband connection from today itself.
Kindly cancel the connection today.
Shakir Ali Khan

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Address: 673122

My parents received abusive calls from unknown caller on the above dates. Since the landline has no caller id, cant trace the caller. Service provider is BSNL. It is extremely difficult for my parents in their old age to deal with such nuisances.

Pls provide received call list on [protected] on 28th February 2017 and 1st March 2017.
Customer id [protected]
Account no [protected]

Pls help and provide call details.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 25, 2017

kv5bbsr's response This Vidyalaya has not received the Telephone Bill for the month of January, 2017. vide Telehpone number[protected]. The same may please be sent through E-mail "[protected]@gmail.com" at the earliest.

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kv5bbsr

from Bhubaneshwar, Odisha

Mar 3, 2017

This Vidyalaya has received the Telephone Bill for the month of January, 2017. vide Telehpone number[protected]. The same may please be sent through E-mail "[protected]@gmail.com" at the earliest.

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Address: Bardhaman, West Bengal, 722203

Sir i am tarak das mukherjee.my bsnl prepaid mobile number is [protected] is lost with my set.i want to lock my sim card as early as possible and i want a same number sim card early because i am a bussinessmen.it is too much emergency for me.so sir please do needful to lock and get the sim with same number again.
thanks & regards tarak das mukherjee.

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Address: Ludhiana, Punjab, 141119

I wish to draw your attention towards the matter that i am a bsnl broadband user .My internet is not properly working since January .I had paid the bill of February also i have submitted the complaint regarding this matter to sdo office DEHLON exchange and also to LUDHIANA office but still there is no responce I am a resident of BABARPUR, tehsil payal, exchange malaudh, distt. Ludhiana.My complaint number was [protected] .Now m not getting whether my February bill will be refunded or some officer will pay my march bill because i hadnt used the internet data till today so due to my complaint issue as it is not getting resolved I am a student and they are harrasing me a lot .Kindly look into the matter sir .I shall be thankful to you.
Yours truly
Gurmail singh
V.p.o. babarpur, tehsil payal exchange malaudh
Phone [protected]
[protected]

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C

chandra@goa

from Pune, Maharashtra

Mar 2, 2017

I want to get call details of my bsnl number [protected] from 18/02/2017 to 25/02/2017

E

ebinroshan

from Adur, Kerala

Mar 3, 2017

Sir,

I would like to reactivate the old number [protected] which is in the name of V. Nelson, Moni Vila, Alencode & P.O.

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Address: 600058

Website: www.bsnl.in

Sir, I have lost my phone and am trying to block my sim in BSNL but totally unable to. For Chennai the only no. given is [protected] which is not reachable and if I dial [protected] nobody is responding properly. And I am talking about India's largest telecom service provider who has no contact numbers for Chennai. And this is a security and fraudulent threat if the SIM is not blocked in the least. Every person gives the same no ([protected]) for Chennai and it is not reachable at all for more than 3 hours now. How can BSNL allowed to work like this. Please take necessary actions against the company for being this careless about consumer security and service.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Santosh Deep

from Hyderabad, Telangana

Mar 2, 2017

Sir

As I would like to deactivate hungama no customer care receives my call pls provide me the solution for deactivation of bank hungama plan

As my landline no is [protected]

They called to my parents and they said to press nos and with out saying anything they have activated pls deactivate them as soon as possible

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Address: 500009

Good Evening,
I want to deactivate or unsubscribe to the hungama.com package that has been added onto my bill without my permission for the past three months.
On enquring with the BSNL office they denied this subscription as it was not a part of their billing process, this is purely from hungama.com n that has been charged us a minimum of 500/- for the last three months.
We haven't subscribed or asked for this additional billing neither did we use this app for any purpose.
Until recently that we realised that we were being charged unnecessarily for this unsubscribed payment.
It would be really great if this action would be taken immediately, and if possible refund me the charges as I haven't used hungama.com at all.
Hoping that you will revert back to my complain n do the necessary action asap to avoid further inconvenience for me.
Thank You.

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Address: 577412

Website: ww.bsnl.co.in

Recently i have ported my sim card from airtel to bsnl..After activation i have recharged the amount of 135 rs. Which is the special offer having 215 minutes free to any network. But after recharging i did not get any free minutes.
I tried to call bsnl customer care number 1503., but they are not picking the call.. So please kindly respond it.i don't know what to do. Even I tried to bsnl website also.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 28, 2017

Updated by Basappa s d Recently i have ported my sim card from airtel to bsnl..After activation i have recharged the amount of 135 rs. Which is the special offer having 215 minutes free to any network. But after recharging i did not get any free minutes.
I tried to call bsnl customer care number 1503., but they are not picking the call.. So please kindly respond it.i don't know what to do. Even I tried to bsnl website also.

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Address: Indore, Madhya Pradesh, 453441

Website: BSNL

I have bsnl postpaid connection no [protected]. I paid advance monthly rental in every month. But bill for the duration from 16 dec 2016 to 15 jan 2017 for an amount of rs 259/- was paid by me on 15 feb 2017 instead of 06 feb 2017. However i also paid advance monthly rental amount for the period from 16 jan 2017 to 15 feb 2017. But bsnl disconnect my postpaid connection. After paid on 15 feb 2017 it was reconnected. Now i received bill for the duration 16 jan 17 to 15 feb 2017 for an amount of rs 314/- instead of rs 259/-. The amount rs 39/- was added as re-connection charge. This wrong charge. Please clarify and refund at the earliest.

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Address: Vaishali, Bihar, 844101

I have an active subscription of BSNL BB unlimited plan. I am facing problem of connectivity since the beginning of this month.I have registered a complain regarding my problem on 12 th of february 2017 whose docket number is [protected] but my service provider failed to solve my problem till now.
The problem I am facing is poor internet speed due to which I am not able to open any web page . In short .I am not getting the value for my money which I have to pay as a monthly bill.

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R

ramvir1325

from Korba, Chhattisgarh

Feb 28, 2017

Puk no...
[protected]
sim no[protected]

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Address: 700072

I Binod kr is customer since do many years but due to poor service and daily fault My ph no [protected] surrendered by me and after all the adjustment of deposit and dues a sum of Rs 1566 is refundable vide your bill no[protected] dt 1.11.16.
After my repeated reminders I have not recived refund
I therefore request to please arrange refund with Interest.

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lakshmi surya

from Coimbatore, Tamil Nadu

Feb 27, 2017

Sir...my bsnl landline number is[protected]...please provide incoming and outgoing call details for the month of February and December...

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Address: 465551

R/sir
We are UCO BANK situated at Vill. Khandwa, dist.- sehore, Teh - shyampur. There is no connectivity in the branch since[protected], it is almost fifth day that we are suffering.
Please do needful, people are showing anger on us, also ATM is not working. Details are as follows.
Phone no[protected]
Address. - Vill. Khandwa,
Dist - Sehore,
Teh - Shyampur

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M

muthukumar

from Mumbai, Maharashtra

Feb 27, 2017

With ref to the above subject My line is not working last 15 days this hasbeen noticed directly to The office at Aavadi and given complaint thru mobile also ref no[protected]

Till today this complaint is not attend by the dept

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Address: Coimbatore, Tamil Nadu, 641041

I am KUMARESAN I have paid my bill Rs 231 for the month of December 2016 of phone no [protected] through bsnl online portal via online banking (state bank of Hyderabad ) on 26/01/2017. The amount was debited from my bank account but didn't reflect in my Jan 2017 bill dated 06/02/2017. Please check and update the amount so I could pay the january bill on time. Expecting your speedy response on the same.

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