Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Completely unsatisfied by bsnl suppose service. I've west bengal connection prepeaid connection & have been using rs.1099 unlimited 3g pack since last 3 months, currently living in raipur (Beside nit raipur, 492001), chhattisgarh.
I'm hacing disaster connection drop issue, means even in mobile data enabled condition, 3g signal (H+/3g) disappears & it gets disconnected (By showing mobile data usage pop-up), then it gets up again automatically after 3 - 4 minutes 😑..

What is this, i had complained it in bsnl customercare portal, here's details: ""new request has been generated. Docket number - 1b14392800 please use same docket number for the refrence."". But after 3 weeks (Too late in name of cc service) they contacted with me & all they said is"sorry, you're in roaming, we can't help you, please contact raipur c. Care 😑 by dialling 1503, i tried multiple times to conact on 1503, [protected], [protected], but everytime it's saying "wrong number dialled"....

Is it what bsnl customer care service /stands for? If possible please solve my issue as soon as possible. Else i'll port my bsnl to any other network soon 😑.

Sir, i am a regular customer of bsnl from last 14 years. From last 7 months I am not able to make call and receive call while showing full network coverage, for making a call I have to dial a number for 7-8 times and if any person tries to call me then it speaks that: Number is not reachable, and if he redial again and again for 7-8 times then call connect, and voice quality is too bad.
I am using bsnl number [protected], i am not only the person affected by this problem but also whole area bsnl user had same problem from last 7 months.
Many a time I complained customer care and they replied: Problem is resolved, but still same situation exist.
Once on my first complain (it was made five months ago) on this issue they really resolve the situation for 3 days, after that it is still same.
Recently I made complaint regarding this issue on 24 march 2017 then authority replies with: Dear customer, we have booked your complaint. The docket number for your complaint is - 2C24874103.
And after some days on 27 march 2017 I get another reply: Dear Customer, Your complaint No. 2C24874103 has been closed & resolution status is " PROBLEM SOLVED". If you are not satisfied with the redressal of your complaint then you may mail to Appellate Authority [protected]@bsnl.co.in or FAX on [protected]. Thank You.
But Sir, problem is still same. Then after I put an emailed to appellate authority on 27 march 2017 but not any response by the authority in these last 7 days.
Area where problem occurs is osian in jodhpur district, rajasthan, 342303.
My prayer to honorable authority is to resolve the above mentioned problem immediately.
Regards
Adv Chandan Singh Bhati

I am Devidas residing at Vijayanagara, Bengaluru, i lost my sim..

I request you to file the complaint at the very earliest and give me a copy of the complaint so that i can submit the same to the bsnl office to get the number blocked or for getting a duplicate sim

Hope you will take the necessary action to trace the mobile as soon as possible.

My number is [protected] (bihar circle ). my number cannot send message to any number. i am present in m.p . i call customer care but they not registered my complaint . i face too many problems . customer care said to call bihar circle customer care and give me bihar customer care number but it is unreachable every time .so please take any action against my problem.

Sir, /madam,
my telephone no. Is[protected]. I have a landline connection and from last 5 to 6 bills of this telephone i have never received my telephone bill at my residence. Without sending a person at telephone exchange for collecting and depositing duplicate bill at dahod telephone exchange bharat sanchar nigam limited (godhra gujarat circle) is unable to ensure the timely delivery of telephone bills to the consumer, only they give the explanation that we are paying rs.5/= per bill for delivery to the postal department and if they are not delivering the bill to you then what to do?now i would say that this is your internal fault we are consumers and we know the telephone department and they are responsible. I
i am handicapped person. Now i tired from this necessary system. Please do something as well as possible.
To provide the bills at the connection address.
Piyushkumar manmohandas desai,
b-103, vitthalesh dham towers, vitthalesh nagar,
b/h. Pushtinagar, dahod-389151. Gujarat.
Contact mob:[protected].

Sir
Mera nam Gaurishankar tiwari hai mera mobile number [protected] hai mere phone se koi call nahi kiya gaya fir bhi 70 ra aur date 31 march 2017 ko 35 rs deduct hua costmar care kehta hai international call kiya hai sirji hum videsh me kisi ko nahi jante koi hamara sim galat use kar raha hai complate darj karne ki kripa kare
Gaurishankar
S/o s.d Tiwari
Patal nagar kirandul

After giving the request form for immediate closure of my landline [protected]. no body in Faridabad sector 6 staff hearing me and misbehaving me. Even the have not given me the acknowledge . I will not pay the bill after the date of request. If BSNL deduct the amount from security, it will be harrassing the cutomer.

I was force to close this landline due to slow internet, whic BSNL staff could not ractified. Huge cost of connection

We have a bsnl telephone connection which is also connected with bsnl modem for WiFi connection and it has already been a month since we are facing no internet network problem . when we switch on the router internet light blinks continuously and we are unable to even use a 2G net when we have a unlimited 3G net plan .we have cheched all the wires and settings from our side and when we complained about it on customers care no. It always says problem resolved but nothing changes . please resolve this problem as soon as possible . waiting for a early reply

Sir/ Madam,

Recently we have relocated from Bangalore to Hubli (Vidyanagar). It is very painful to inform you that we are not able to utilise the Service provided by BSNL in Hubli. Earlier We had opted for New Landline connection in Sidheshwar Park, Vidyanagar, Hubli, with broadband and WIFI in the month of December 2016. That took 20 days, for people in hubli to set the connection. Rs. 500/- was taken as receipt to be returned back to us, but unfortunately the person who had visited our home has not responded till date. And In February, as we had shifted our home to Banashankari Badavane, we registered online for shifting of our phone on 10th feb 2017 reference no[protected]. But Till date only at multiple requests from us to BSNL Hubli, 2 people had come home, used wrong words, saying that "You people keep shifting houses frequently. How can you expect us to do this? We cant give connection, it is your headache". I, being Asst Manager in State Bank of India, Was shocked at such a pathetic behaviour of BSNL People.
We are very much in dilemma and pain. Kindly let us know about how many days will it take usually to get a new connection and also for shifting of telephone how many days it takes?
And I would like to lodge a complaint against BSNL Hubli people to the higher authority and PM Modi for such erratic behaviour.

These are my details below:

Suma P Kulkarni
Asst Manager
State Bank of India
[protected]
[protected]

Residential Address:
C/O Mohan Desai
No 43, Banashankari Badavane
Vidyanagar, Hubli- 580031

Dear Sir,

This is to inform you that i have applied for a BSNL land line connection on 18th January2017 whose Receipt no PAT[protected] and paid Rs750/-. But i didnt get the connection till date. Nobody of BSNL person informing me that, when I would get connection. So please treat my request as most urgent.

Name - MD JAHANGIR ALAM
FLAT NO-203, SEERAJ ENCLAVE,
NEAR BELAL MASJID, SAMANPURA
RAJA BAZAR
Mob:-[protected]
email id: [protected]@gmail.com

I've lost my mobile phone yesterday night around 8pm. Kindly do the needful to block my mobile number at the earliest.
I need to get it blocked as soon as possible so that it could not be misused by strangers. You can contact me for any additional details required to get it done on time. I hope my request would get processed within 12 hours.

Thank you

Dear Narendra modi ji
Subject:delay and negligence of application to new land line and broadband
Connection.
I (sheshappa poojary b) wanted bsnl boardband and landline connection.since 2 years, even applied for it prevoius year, i am in contact with bsnl officers (jto, divisonal engineer and also contacted gm about this issue) but its of no use .my home is just 300 meters from r t o office and electricity division office puttur, they give me a reason of shortage of cable from past 2 years . How will your digital india come into exitence with these kind of careless officer in the society, waited patiently till now .sir its my duty to inform you about the things happening here .sir i have hopes on you that atleast after this letter i could get the connection, kindly respond as soon as possible
Thank you
Yours faithfully
Sheshappa poojary b

An internet connection is working with no. [protected] for the last 5 years.the internet is not working properly from the bigning.I visited many times the concerned telephone exchange with the comlaint.Every time the comlaint was not properly redressed.Know the internet is not working at all for the last two days.Please got the fault removed correctly or disconnect my connection

Hi,

Lost phone while getting in to local bus on 28/03.pls lock my sim immediately([protected]) as it contains important contacts. It would be more helpful i[censored] do it immediately. I am from andhra Pradesh, I tried to teach out to customer care over call (1503).I'm getting error msg like this service is not available now.pls do the needful.

Thanks,
Chaturya

My landline & brand band connection no not working properly since commissioning 30 dec 2016 plz see my complaint ref[protected],[protected],[protected], [protected],[protected], [protected], [protected], [protected], [protected], [protected]. brand band line work just joke, even connect and disconnect. Plz advice concern officer to attend and repair permanently.REGARDS

I given an MNP request for my mobile number "[protected]" UPC “BW296783” from BSNL to Airtel, yet it not activated (even after 10days of request) and still I can use my same BSNL number.
So I contacted many times with Airtel customer care and they are saying BSNL is not allowing to port out.(NO REASON) . While I contacted with BSNL they are telling they don’t know anything about this.
Please note that it’s my years old connection without having any negative balance.

And I don’t think it will be ok. Please kindly allow me to port out from BSNL.
So kindly help me to port out from BSNL to Airtel .

My landline number is[protected] and I am not aware about any Hangama Services provided by BSNL. Still my telephone bill is getting added with additional charges of Rs410/- each time. Strange. Plz deactivate my so called activated hamgama service with immediate effect and refund the amount being taken from me towards this service at the earliest possible time. How come Hangama service gets associated with a reputed organization like BSNL and more over without taking any written consent from customer, BSNL can allow the charges to be added in its monthly bill ? isn't it sheer cheating in day light. Plz do something and let the pride of BSNL gets restored at the earliest possible time.

25/03/2017 i had recharge mobile topup 100 in [protected] in twice .in all time amount is debited but mobile topup not recharge please refund my amount or recharge mobile topup 100 in two time .my mobile number is [protected] and circle is upeast .please refund amount of 99in twice .lhad recharge mobile topup in bsnl portal .please solve my problem and refund my amount

I am using a bsnl sim o[censored]p west telecomm circle since last one year.

No sms is sent from my number, whenever i send a message (Sms). Notification is displayed as "message sending failed."

I tried to send sms from different mobile handsets to rule out any problem with my set.

But i am unable to send any sms from my bsnl sim since last one year.

Please resolve this, as this is causing lot of trouble.

My number is [protected]

The company, digipact' hosur has disconnected the land line no:[protected] in 24th march 2016, alomost one year have elapsed but still we have not received depostit refund to our account. We have submitted cancellation letter alongwith bank details and cancelled cheque to the bsnl, hosur office
And we got the acknowledgement by the officer.

So please let us when this will happen or where should we contact?