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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Oct 9, 2025

Complaints 15968

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6089

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9879

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 246

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Address: Yamuna Nagar, Haryana, 135001

I have recharge on my Bsnl haryana number-- [protected] .i asked from bsnl customer care for call rate cutter plan when i would be chandigarh in roaming. bsnl customer care suggested me Rc -77, i did recharge of rupees - 77, on 09/02/2017 morning . according to this plan -- Roaming Outgoing Local @ Rs. 0.70/min - Roaming Outgoing STD @ Rs. 0.70/min, but my call rate did not less or not gave me balance .my call rate is 1rs/min in roaming too.so please give me my balance or active my call cutter plan on my number.
thanking you,

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 02, 2017

Updated by vikas989 i recharge rs 333 with special recharge on my number [protected] for internet plan. but i have received 286 rs talk time balance . this is wastage of customer money . kindly solve my issue and give me proper(internet plan in rc 333 ) plan as you did show in offer, .it is happening second time with me with your service .

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Address: Hyderabad, Andhra Pradesh, 500040

Website: Bsnl.co.in

I found my telephone[protected] dead on 08 feb afternoon and immediately lodged online complaint. More importantly because of the problem my internet is not working. Reminded bsnl office today morning. They said they are supposed to solve the problem within 24 hrs so it would certainly be attended today. But nothing happened. I got the JTO's no. From bsnl office and rang him, he did not pick up.

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Address: 607001

JIO has obviously told that BSNL numbers are very tuff to port since they are not getting proper clearance from BSNL side, we can try however it is hard luck to get it ported.
Please let me know if there are any such protocols or limitations exist from BSNL side.
I am requesting you to write me back with any status whether you have received regarding my portal request via JIO or not
•MNP# [protected] BSNL TN
•UPC BT688534 received on 1-Feb
•MNP requested via JIO on 6-Feb

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 09, 2017

Updated by ThillaiMRaja I suspect "https://www.consumercomplaints.in". I have received a fake call as soon as I posted this complaint, pretending they are calling from BSNL and asking for my Debit card details to verify my bank account linked to my mobile number. Strange!??
Dear consumercomplaints.in, I think I may need to give complaint on you to use my details like this. I know you will show some terms and conditions and deviate me :)

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Address: East Singhbhum, Jharkhand, 832109

It is a slogan of bsnl No 1 Network provider in India. but nobody bothers to resolve customers problem this is not the first time every month there is a issue. interesting fact is they never forget to add late fee if customer pays 1 days delay in payment my telephone [protected] is dead since last 10 days also I recd one message that problem is resolved but till date problem is not yet resolved I am not even surprise that they will send this month's bill without knowing that whether phone is in working condition or not this very shame for BSNL.

Regards,
C Satpathy
[protected]
LL [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Mathura, Uttar Pradesh, 281006

I have paid 2450 Rs as advance on 23rd Jan for 1199 plan of BSNL ftth connection. The phone no. Got activated on 29th Jan but they did not gave me connection at home till now.8th Feb. I have even received a bill of 1313 Rs dated feb 1 without actually using the facility. No one is listening for this. And continuously delaying the process of connecting ftth.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

Vishu Raj Sharma

from Agra, Uttar Pradesh

Feb 9, 2017

My phone number is[protected] and it is not working from last 10 days. I already complained about in the local telephone exchange but my problem still not solved. I spoke with lineman, SDO Bsnl everytime they said "we are working on it" but there is no solution. Please look into this.

Regards
Vishu Raj Sharma

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Address: Khordha, Odisha, 751024

I have taken a BSNL Broadband connection of 4mbps line & its already 10 days the connection is dead.I called the SDO and Lineman both and they are saying the cable is cut under the railway line and all and saying it will be resolved as soon as possible but they are not taking any actions at all.

This is completely not acceptable. BSNL please consider this as are also paying the money even if the connections is dead.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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N

ncrock

from Amritsar, Punjab

Feb 9, 2017

With due respect we have to say that we disconnect the Bsnl connection in 2014, the connection was on name of baldev raj[protected] but do not recieve its security till now. please refund the sequirity. we will be very thankful to your .

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Address: 641001

I am not able to send any SMS from my prepaid BSNL number. Last time I had the problem, I was asked to put the the code in the specified area. it worked for few months. Aain I face the same problem. why it should happen only for BSNL? I have another phone with Airtel number and I dont have any such issues. If BSNL cnt not even attend to this minor software issue, no wonder why bsnl is doing bad.

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M

M. Paul

from Silchar, Assam

Feb 7, 2017

Bharat Sanchar Nigam [BSNL] — I'm complaing about my Telephone oncalling problem

My Telephone no[protected] is not working. There are some problems on calling time. Please check my phone no, where is problem. Our complaint is also attending properly. Please take my complaint.

S

Subhashhp

from Thanesar, Haryana

Feb 9, 2017

I'm not able to access to Easy Vault. Every month 20 rupees are getting out from my balance for renewal.

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Address: Palwal, Haryana, 121102

Respected sir/mam
i virender singh have taken a new broadband connection type 2.I am using it from last 1 week and my plan is of rs799 in which speed is of 4mbps and downloading speed is only 70-100kbps i have complaint there but they are not solving my problem.Please solve my problem as soon as possible.
NAME-virender singh
PLACE-palwal
PHONE NO.-259092
PINCODE-121102
ADDRESS-A64/L new colony palwal

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G

Ghanu Sharma

from Bengaluru, Karnataka

Feb 8, 2017

Hungama team has called me.
Told to dial 1.
I refuses to activate the same after dialling 1 too.
They will activate the same?

I don't want to activate that.

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Address: 380007

Dear Sir/Madam,

I recharged from your website http://portal2.bsnl.in/myportal/quickrecharge.do of DATA 3 GB for 28 days by paying 197 rupees and i got only 300MB data instead of 1+2 (3GB) data. I complained to customer care by calling on 1503 they are hell, instead of helping me they starting blaming me that i selected a plan of Rs. 198/- so i made a wrong recharge. Indeed i collected all information and did recharge from your site only for that i have attached a photo of your site. Please find attached.
My recharged number is +91 [protected]

As a laymen its not at all my mistake as i did by seeing from your site. Please check the attachment of payment done as well as plans shown on your site and either get back my money or give me the benefit.

Hoping your for your soon reply

Thanking you

Regard

Bhavya Sanghvi
+91 [protected]

+2 photos

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Feb 08, 2017

Updated by Bhavy_s Thank you Consumer Complaints,

Thankful to you and happy by your service. I am satisfied.

Regards
Bhavya Sanghvi

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Address: Alappuzha, Kerala, 688561

My landline no is[protected], please deactivate hungama as soon as possible . I dont want hungama .

Also I was not able to receive the user id and password for the hungama account . Since I have not used hungama, I dont want any money reducted from me .

So please look into my case and solve my problem regarding hungama
Thanks a lot in advance

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

deepunair

from Ahmedabad, Gujarat

Feb 7, 2017

Bill detail from the period[protected] to til date agst phone number [protected].

P

Pradeep sharma dhr

from Bengaluru, Karnataka

Feb 8, 2017

My mobile phone with the bsnl sim card has been stolen yesterday from Dharuhera, Rewari. My cell no is [protected]. Kindly deactivate this number urgently to prevent misuse of the same.

M

Mohapatra Chittaranjan

from Kolkata, West Bengal

Feb 8, 2017

Sir iam surrender my landline no: [protected], CUSTMER ID :[protected], ACCOUNT NO: [protected] month of august but i am not received my securrity deposit money

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Address: Khordha, Odisha, 751019

Website: gmail

I am Gouri Shankar Dash, Plot No 625, Panchasakhanagar, Bhubaneswar. My Land line phonr No[protected]. Since many days I have been asking youir staff to do necessary rerpair. But nothing has been done sofar. My line always remains out of order. I use to pay the bill regularly without getting benifit. Please send your line man immediately to reapuir the same

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S

Suhara .k.m.

from Palghat, Kerala

Feb 6, 2017

To the complaint section

PLEASE GET THE CALL HISTORY both INCOMING & Outgoing from the post paid conectn mobile number [protected] from 1/12 /2016 to 31/01/2017 . Please sent details through the e-mail address [protected]@gmail .com. Also give the time duratipn of each calls and date of the calls . Convey the message as early as possible.

K

Keshav Lande

from Bengaluru, Karnataka

Feb 6, 2017

Please sanction me a new bsnl land line. I've submitted request letter for new connection in october 2016 at dharwad bsnl office only. But even today i'm not provided with connection.

R

Rajamohan V.P.

from Tiruchirappalli, Tamil Nadu

Feb 6, 2017

I have lost my mobile number [protected] with BSNL sim at maingaurd, Trichy.
Please Block this mobile number sim immediately.
My contact land line[protected] for further communication.
Thanking you

V.P.Rajamohan
Trichy

K

k.sagar

from Manuguru, Telangana

Feb 6, 2017

Sir am suffer our broadband bill is too much increased
whey
my plain is 249 so monthly charge is 249 but our isseud bill is 300 above.
but am suffer please disconnect my broadband internet.

my account no: [protected]
tel no. [protected]

G

Glaisy jose

from Hyderabad, Telangana

Feb 8, 2017

I lost sim. So it should be blocked

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Address: Bangalore, Karnataka, 560078

Website: www.bsnl.co.in

BSNL is not providing details properly in online portal.
In their online portal, there is 439 ALL FREE plan under Plan Migration/Validity Extension. When recharged, it recharged. But not working. Customer care people are telling that its only for new customers. And disconnected the call. Not responding properly. I want to raise complaint against BSNL for providing wrong information to customers.

+1 photos

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P

psjohar

from Kolkata, West Bengal

Feb 6, 2017

I have lost my samsung galaxy grand mobile set carrying sim of bsnl at mobile no [protected]. Pllease immediately block this sim snd confirm.this mobile ph with sim was used by my daughter.

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Address: 560059

I stay in global village, Bangalore. There are many IT companies near by. Here there is always a problem with network.
The signal goes when I'm talking on the phone. I use pyari Jodi plan and I feel difficult to talk to my parents. As here there are many companies it will be profitable to bsnl as here there is problem with range in case of other network providers.
I kindly request to fix this as early as possible. It will be helpful to many.

Thank you

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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N

n_ramdoss

from Dindigul, Tamil Nadu

Feb 6, 2017

Please avoid receiving messages from Service messages

pls avoid all messages from http:bsnl.wap.onmobile.com to the number

[protected]

most of the time it is costing my net work b/w and unnecessary charges and my children are targetted by such messages. such messages are to be blocked to the number
[protected]

A

adigpc

from Delhi, Delhi

Feb 6, 2017

We pay for a month but get to use broadband only for around 10 days a month. We need to lodge a complaint every second day and the service seems to be getting worse. I have 3 different different broadband lines and it is the same with all of them. The numbers are as follows:
[protected],[protected],[protected].

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Address: Araria, Bihar, 854311

I lost my mobile handset alongwith my sim card at new delhi railway station. My mobile no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c/o binder paul mob. No. [protected]

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Address: Kolkata, West Bengal, 700036

In my house there is a land phone[protected].The problem is that the communication through this land phone is very low volume.I complained it for more than 10 times. They solve it temporarily.I face the same problem again and again.They don't replace the land phone nor the faulty cable.The junction box is a far distance from home.These are the main problem of low quality communication.

Malay Ghosh
[protected]

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Address: Sangli, Maharashtra, 416416

Website: sbi buddy

Hello Team, I have made an BSNL Landline bill payment of Rs. 297/- from my SBI Buddy . dated 06/01/2017. However the receipt was not generated and the amount has been debited from my account. My Tel no[protected]. Request you to kindly check into this issue and resolve at the earliest. Regards,
VISHNU ANANT MHASKAR
Dear sir/madam,
using sbi buddy I paid bsnl jan, 2017 bill of rs.297 on 6th jan, 2017.Rs.297 was debitted to buddy account.but it was not creditted to bsnl ac.The transction was failed on11th, jan, 2017 which i knew through bsnl.but it was not creditted to my buddy account.What can I do hereafter?please solve the problem and inform me immidiately.
Yours,
vishnu anant mhaskar
sb.ac. no.[protected]
sangli.

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Address: Shimla, Himachal Pradesh, 171001

Landline no[protected]
Complaint id [protected]
HP circle
Landline is dead since 4 days and so is broadband and noone has bothered from BSNL to attend to it. I am having to check on the status everyday and today after so many days of registration of complaint the compalint id has disappeared and a new complaint id has been given. All I get on the service number of bsnl is an automated response that just repeats itself day after day. Moreover, I am forced to use mobile data and have already my pocket is lighter by rs300.

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Website: www.externalexam.bsnl.co.in/MTExternal/mthome.htm

I have filled a form for management trainee in BSNL as external candidate for telecom operations in 2015 with application number 310466 and registration ID BSNL15E070757 and i have paid a fees of Rs.1500 to BSNL for the same, but they cancelled the recruitment. Now I want job in BSNL for the same position and salary otherwise the salary up to 60 years of age from BSNL, they did fraud to me. Kindly help me.

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Address: Yamuna Nagar, Haryana, 135001

Website: consumercomplaints.in

Hello,
On 30th jan 2017 i used bsnl portal for payment of my bill of rs989 for my bsnl broadband shortly after i ws redirected and the amount was deducted from my bank account. later when i checked my payment status on your site it still shows amount is due. Either please get my money refunded or undue my bill .
kindly pay attention to it!

my txn no is[protected]
please see to this asap !

+1 photos

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K

Kannapiran Divakar

from Chennai, Tamil Nadu

Feb 2, 2017

The following sim cards were lost in movement by our drivers when they were
on trip . Kindly deactivate the sim cards.
[protected]
[protected]

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Address: 783348

My mobile bill sent to me approx Rs.6250 in November 2016 but my postpaid plan is Rs.225+170 net pack plan. My credit limit is Rs. 1000
I complained for it to BSNL mail Guwahati but no response. I paid all bill. I argue that why my bill crossed my limit. BSNL don't warn me about this. It is cheating. My liability is to my credit limit.
Please refund my excess balance. It is not justified. Please help me.
Mob. [protected]

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B

Bashir Beig

from Bengaluru, Karnataka

Feb 1, 2017

My land bill[protected]

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