Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am a BSNL cuctomer. My outgoing call has been barred by the same from previous about two months.l reached AGM BSNL, billing section and customer care in person but in vain . I called customer care many times; they said to pay bill, attain a duplicate sim but nothing happened.I paid my bill two times 154 and 280 but I couldn't call even once in the previous 2 months. Now BSNL has sent a new bill invoice of 276.
I need justice in this regard.
Plz provide me my billed amount of two months and security deposit of rs 500 back..
They have wasted my money and time and didn't removed the problem even after several requests.

Sir,
I registered bsnl landline consumer from panaji, goa. with telaphone no.[protected] complained regarding non working of bsnl-ll-bb combo pack of 449 void sms complain no.[protected] dated 11/02/2017. i received from bsnl regarding contact no.[protected] mr. mahesh nanu shirodkar. whenever i call the said number no one is responding. i even contacted 1500 but could not got any answer. since last 10 days my telephone is dead & nobody is ready to rectify my telephone. please take necessary action to rectify the same.

Thanking you

-sd-
Vijay r kurandwad
A-1-4, municipal quarter.
Kamarabhat, tonca, caaranzale,
Panaji, goa.-403002

My Landline telephone No was[protected].
I surrendered the connection long back almost 8 months and provided my bank account number for refund.
They confirmed that refund will be credited to bank account.
But till date no refund of deposit money.
I have visited their office at least four to five times for the same.
They says some mistake happened and they will check it out.
They cross checked the bank account no also.
But no refund happening.

Always no internet connection nor Phone line is good if we are not using the Phone even thou every month we r getting new bill we dnt have connections nor we are using landline nor internet v r receiving the bills very month we are getting a new Bill even thou we are not using the phone Phone has been disconnected then how could we get a bill plz help me out of this

I am activated Dnd to my Bsnl number. [protected]. Still Bsnl send me 10 to 20 Bsnl buzz message every day. And deducte 10/- every day from my main balance. Please stop this Bsnl buzz message. Bsnl customer care don't support me and says they don't stop this messages. Such a big company doing this work. I don't want any type of promotional messages from Bsnl please stop this message.

Disconnected for 6 days now.

There has been no resolution at all. Here is the chronology of events:
1. Optical Fiber broadband Internet stops working on 2/14/2017 for phone number 29757167
2. Docket/Ticket number raised by calling 1500 from BSNL landline. Docket Number[protected]
3. Calling BSNL Local lineman does not yield resolution. He says the lineman does not take care of optical fiber broadband and that it is outsourced
4. Called the person in charge of the optical fibernet (Suresh mobile number [protected]) but he refused to even take up the call
5. Raised escalation ticket number[protected] owing to inexplicable 6 day delay
escalated to the following but no response:
a) GM Cable Unit: Toppo Maitan[protected], [protected]@gmail.com)b) DGM for our area: Vasantha Kumar[protected], [protected]@gmail.com)Technician Suresh ([protected]) continues to remain unresponsive
Looks like the FTTH is actually outsourced to some third party and not dealt by the BSNL linemen (Cheluvraj, Srikanth, ...others) directly. Given the number of days to resolve the issue, it is doubtful that BSNL have the competency/control over outsourced party to be able to manage connectivity over FTTH effectively. There seem to be frequent outage issues with FTTH across BLR with the outage in days.
We are applying to re-connect our old ADSL connection of BSNL that we disconnected (we moved 2 months back to FTTH unfortunately) as a backup connection tomorrow

Hi sir

I am from andhra Pradesh.i am using bsnl SIM in roming since 2months.but yesterday suddenly no network in my phone.

I have no author sim.i am very troubled please help me

I am using to net so I am last recharge was 1099
That is one month unlimited net please help me sir

My number [protected]

Sir/madam
Humara mobile no. [protected] hai aur
Ye akhtar hussain s/o jameel ahmad ke naam se hai humein apne no ka call details (incoming & outgoing) chahte hain
Call details month from 01/02/2017 to 18/02/2017 tak chahiye

Jo humare email id par bhej dijiye
Humara email id hai
E-mail -
[protected]@gmail.com

Sir / Madam its very important...
Please sed me...

My tel phone no[protected]. Bsnl has added in the bill of jan 17 the amount refunded rs 900 ie 100 rs per month as the modam charges. I had plan rs 999 for five months the i changed the plan to rs675. Bsnl was refunded rs 100 per month for the modam inspire of change of plan but this time the bill comes rs1827 for jan 17. Please help me to rectify the bill. Renu gupta

Phone number: [protected]
Account number: [protected]
NAME: LAKSHMANAN SOLANKI K
I m using bsnl broadband and landline service, last bill payment is paid on 27.06.2016 rs1505 for a month 1.4.16 and 1.5.16
Then i m used 1.6.16 month and not paid bill and my connection disconnected on 18.7.16 after disconnection continiously bill received for 4 months total amount is 2915rs for 01.06.2016, 01.07.2016, 01.08.2016, 01.09.2016, this 4 months bills are paid on 15.02.2017
after disconnection why bills are continiously come and amount is increased
So please help to refund my amount
My contact number [protected]
BSNL OFFICE IS NOT RESPONDING ME

Sir
I have been the bsnl customer for the last 25 years i was using broad band connection as well. My land line no 0836/2770496 of late the services of both broad band and land line have been pathetic, inspite of several complaints no improvement in services. So i asked to remove my broad band connection last month as it was not working. Our telephone line is very old due to repeated digging of ground in the area for drainage etc wires have damaged i requested the concerned to put new line. But they have avoided. Now my land line is dead for the last 15 days inspite of having complained twice no action has been taken. Please let me know whether it could be repaired/ putting new line as i have been paying rent for dead phone or else i want to dis connect the land line.
Yours sincerly
C d borkar

Name mr c d borkar
Shanti sadan
4th cross saptapur dharwar
Dharwad 580001 land no[protected]
Email id [protected]@gmail.com

From last month 25th my telephone no[protected]Maruthumala exchange, vadavalli, coimbatore) is not working.
I complained several times but bsnl not even visited place where cable is damaged.
Incompetent people are lodged in almost bsnl offices... Thet are eating public money and doing nothing... I complained to agm coimbatore also but no use..
Sasikumar

Dear sir,

With reference to subject, it is advised that despite our various complaint bookings on different dates no action has been taken to resolve our problem.

It has been more than 20 days that our BSNL landline and broadband connections are not working. We've lodged complaints 3-5 times, complaint nos are mentioned below-:

26th jan- [protected]
1st feb- [protected]
13th feb- [protected]

Every time the complaint is informed(through message) to have been resolved, but in reality they have taken no action to do so. However, we're being billed on time for their non-working services.

Therefore, through this portal we kindly request you to contact the BSNL dept and make them repair our landline and broadband services asap as we're extremely disappointed with their careless attitude due to which we are facing severe inconvenience daily.

Regards

Sir,
I HAVE PAID BILL, BUT RECEIPT NOT RECEIVED FROM BSNL TRANSACTIONS

MY POSTPAID NO. - [protected] (tamilnadu )
Account No.:[protected]
Invoice No.;[protected]
Invoice Date:- 02.02.2017
Date of Payment :- 16.02.2017
Bill Amount:- 327/-

BILL PAID BUT RECEIPT NOT YET RECEIVED. Amount also debited from my Bank account and BSNL Portal is also showing the staus as BIll PAID.
Kindly provide me the Receipt at my already registered Email ID as below:- [protected]@gmail.com
CUSTOMER -J.KAMALAHASAN

Hello Sir,
I am A.S.JEELAN BASHA. I've lost my mobile in Hubli, Karnataka yesterday . I'm from Andhra pradesh and its my A.P sim .i lost it somehow while getting down by bus and I realised after sometime that I lost my mobile in bus. I request you to block my bsnl mobile number - [protected].

Thanking You.

Yours faithfully,
A.S.JEELAN BASHA

My Land Line Number :[protected] is not working for more than a month now. I had lodged complaint with customer care couple of times, they assign the complaint number and after 2-3 days they close the call with a comment "RESOLVED". However the problem is not at all resolved. I am unable to keep the receiver on the phone as it continuously gives a beep tone

Complaint date:[protected]
Dear Customer, Your Complaint on service[protected] is registered.Your docket Number is[protected] Please contact BSNL Customer Care 1500 for further queries.

Resolved on:
Dear Customer, Complaint with registration number[protected] on phone number[protected] has been resolved.If the complaint still persists, kindly contact 1500 or [protected] for any further queries.Thanks for choosing BSNL as your Service Provider.

Complaint date:[protected]
Dear Customer, Your Complaint on service[protected] is registered.Your docket Number is[protected] Please contact BSNL Customer Care 1500 for further queries.

Complaint date:[protected]
Dear Customer, Your Complaint on service[protected] is registered.Your docket Number is[protected] Please contact BSNL Customer Care 1500 for further queries.

Hi i have recently took a bsnl sim and i m leavin in surat and my office is ginger hotel, surat. When i am trying to call std other networks the call is getting dropped by sounding some beep sound. I raised the issue to bsnl customer care was no response yet please help.
My phone doesnot have any issue.. While making calls in local and std bsnl number. My number is [protected].

On surrendering of my land line connection No.[protected], I received a cheque of Rs.2084/- o[censored]nion Bank of India. I deposited the the same at my account in SBI, Barasat Helabottala Branch. However, SBI has intimated that the cheque issued by BSNL is dishonored and also debilitated an amount of Rs.172/- from my said account.
Kindly arrange immediately to re issue the cheque along with the penalty of Rs.172/- imposed by SBI to me .
Kindly acknowledge the receipt of this complaint and intimate issuance of cheque to me at the earliest.

Respected sir/madam

I have been using bsnl broadband. My bsnl landline number is [protected]. I want to complain regarding that no as we have not used the music on demand service and also unaware of activation of that service. As we have received the bill of current month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to de-activate the music on demand service as soon as possible and try revert back the charges if possible

Waiting for your prompt reply at earliest and hope that it would be de-activated as soon as possible

Regards
Nadim ahmad
[protected]

One time charge for hungama movies, music and games included without my acceptence for offer.
Rs.211.61 one time charge included in bill no:[protected] dt 06/01/2017 bill period 01/12/2016 to 31/12/2016 which i have paid on 24/10/17 -request refund rs.211.61
rs.410 one time charge included in bill no[protected] dt 06/02/2017 bill period 01/01/2017 to 31/01/2017-request to reduce rs.410/-