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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in

1.9

Updated: May 21, 2026

Complaints 15980

Resolved

6091

Unresolved

9889

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 240

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Address: Moradabad, Uttar Pradesh, 244001

Website: www.bsnl.co.in

I am using a bsnl sim o[censored]p west telecomm circle since last one year.

No sms is sent from my number, whenever i send a message (Sms). Notification is displayed as "message sending failed."

I tried to send sms from different mobile handsets to rule out any problem with my set.

But i am unable to send any sms from my bsnl sim since last one year.

Please resolve this, as this is causing lot of trouble.

My number is [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Mar 22, 2017

Sethuraman Thangaraj's response [protected]

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S

Sethuraman Thangaraj

from Coimbatore, Tamil Nadu

Mar 27, 2017

Hftyryyugjhkhhxgjkvgcjbgjn vxjbcyfiggs5it vut8hhxrr vjf7h

Pankaj Kumar's [Complaint's author] reply, Mar 27, 2017

???

M

mounika ghanta

from Hyderabad, Telangana

Mar 27, 2017

Our phone is not working.I alredy complained few months bacl but they are not responding.Suppose if it works, class are not going and calls are not coming, or voice is not audible.Some disturbances will be held while talking on the phone.please consider our request.our number is[protected].

M

meenambigai p

from Coimbatore, Tamil Nadu

Mar 28, 2017

I made payment for recharge of bsnl data card for Rs 441/- on 11.03.17 through iob internet banking. The amount has been debited from my a/c no. [protected] maintained at S C garden, bengaluru, but it has not reached the bsnl, chennai circle and so my data STV account has not been activated. Pl do the needful.

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Address: 635109

Website: Bharat Sanchar Nigam [BSNL]

The company, digipact' hosur has disconnected the land line no:[protected] in 24th march 2016, alomost one year have elapsed but still we have not received depostit refund to our account. We have submitted cancellation letter alongwith bank details and cancelled cheque to the bsnl, hosur office
And we got the acknowledgement by the officer.

So please let us when this will happen or where should we contact?

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 421201

Website: www.consumercomplaints.in/new_complaint

Hi,
I have done recharge on 25 th March of rupees 135 on a number [protected], by using freecharge app.
I received confirmation message from operator with reference id Recharge successful! Operator ref:[protected] at 5.59 PM.
But didn't receive benefits of that recharge. I am not able to call, even after doing that recharge. Please fix this problem ASAP.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

AE mtp

from Mau, Uttar Pradesh

Mar 27, 2017

I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is[protected]
name: MS Vijayakumar

V

Venkat Venkateswaran

from Udagamandalam, Tamil Nadu

Mar 27, 2017

Please deactivate all hungama services which are billed by you again and again in which of the services I am not interested as soon as possible and stop billing for it please

S

Surendra.D.Patil.

from Hubli, Karnataka

Mar 27, 2017

On[protected], I have cancelled my landline connection and deposited my landline with BSNL office and Received acknowledge for same, All requested for early refund of my deposit.But so far deposit not refunded.My landline no is [protected].

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Address: Chennai, Tamil Nadu, 600082

Dear sir,

My account no is [protected], customer i'd is [protected], in my postal address there is some corrections need. The wright address is as under:-

Dr agnes and prameela
Door no 43/33 ground floor
Swarnalayam apartment
Gandhimathi street.
Vertinagr extension
Chennai 600082.

Can you made the correction in my postal address.

Thank you very much

With regards

Dr agnes and prameela.
26/3/17=
.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Mar 20, 2017

Kolipakam Devendra's response Mobile lost with sim

Mar 23, 2017

Jasraj Singh Rajawat's response The above telephone is dead from last ten days and complaint no [protected] assigned to bhag chand kumawat. I am contracting him daily but he is not responding.
[protected].

Mar 23, 2017

Jasraj Singh Rajawat's response The above telephone is dead from last ten days and complaint no [protected] assigned to bhag chand kumawat. I am contracting him daily but he is not responding.
[protected]

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S

S.r. Kanna

from Coimbatore, Tamil Nadu

Mar 27, 2017

I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is[protected].

I Just Don't Understand, How Many Time To I Have To Keep On Deactivate The BSNL Hungama Plan.

P

Paladugu Nikhila

from Mumbai, Maharashtra

Mar 27, 2017

Hi Sir/mam,

My Number-[protected] got deactivated.But still i am getting the incoming calls. If i try to recharge its not working.can u please reactivate.

Thanks In Advance

M

Mehul Suri

from Dostpur, Uttar Pradesh

Mar 27, 2017

Yesterday i was running my internet and suddenly it stopped i wondered what happened and ur customer care was unable to help me plz help me my landline no. Is 2664137 and contact no. Is [protected]
Nitin suri

K

Kolipakam Devendra

from Hyderabad, Telangana

Mar 27, 2017

I'm lost mobile Redmi 3s yesterday with bsnl Sim [protected].pl stop further activation. Andrew issue new Sim card on my name Devendranath

J

Jasraj Singh Rajawat

from Patiala, Punjab

Mar 28, 2017

The above telephone is dead from last ten days and complaint no [protected] assigned to bhag chand kumawat. I am contracting him daily but he is not responding.

J

jayant y.s. sancordekar

from Delhi, Delhi

Mar 28, 2017

[protected] I want to deactivate the (1) Movie on demand (2) Games on demand & (3) Songs on demand immediately from my landline no[protected]

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Address: 831005

Website: www.bsnl.co.in

I have never opted for hangama how this plan is connected in my plan. Please immediately deactivate the hangama from my broadband plan, and also previous charges which was included in my bsnl monthly bill, that amount compensate in my next coming bsnl bill or return back. My bsnl mobile nos. Is [protected], account nos.- [protected], my plan name is bb home combo uld 675, but without consulting me one extra plan name - hangama added in my account and monthly 410 rupees added in my bill.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Sawai Jangid

from Sirsaganj, Uttar Pradesh

Mar 27, 2017

Hello sir my name is amrit and my bsnlno. [protected] .
Internet speed in my area in none and I will Many time call customer care but my problem is not sloved and please slove my internet related problem
Thanks you

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Address: West Godavari, Andhra Pradesh, 53447

Website: [email protected]

Sir,
kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no:[protected]: from 25.03.10 to till date, where as iam working in malaysia i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
thanks
ahmed
my email :[protected]@gmail.com

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Address: Patna, Bihar, 800011

Website: BSNL

I lost my phone in the local train from Arrah at around 8:00 PM today when i was returning from my office SBI arrah branch. Someone probably stole it
The phone was golden cover samsung galaxy j5 with golden coloured flipcover in it with a BSNL Sim inside numbered : [protected]
The phone is bought with the name Anupam
i will submit the required documents in the nearest BSNL office next working day
I request you to deactivate the no. as it can be misused.

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Address: YSR, Andhra Pradesh, 516360

My self:
Shaik. Mansoor basha
Dob:[protected]
Contact no to be blocked:[protected]
Aadhar no:[protected]
As i lost my bsnl sim with a number [protected], i want to block it and again wanted to provide me a sim with the same number.
So kindly do block thenumber and provide me a new sim with the same number at the earliest
Thank you,
Yours faithfully:
Shaik. Mansoor basha

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Address: 700129

Website: selfcare.bsnl.co.in

Help me please[protected]
is completely dead over past more than 15 days, have registered complaints online, have called customer service team several times. No help. Either i get an invalid number to call at or an invalid email id's to email to ?????? WHat is happening. Our Prime Minister talks about DIGITAL INDIA, as such I have registered my complaint online on the self care portal. Still to no avail I cannot run around with this. I hope with all legitimacy they would not charge me late fees as I AM NOT GOING TO PAY TILL MY ISSUE IS RESOLVED.

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Address: Nagpur, Maharashtra

The said Landline No. is not working for many days. It is disheartening to point out that I have already submitted the complaint few days back but nobody has come to my house (to attend the complaint) so far. We are not able to understand as to why the complaint is not being attended by your official. You are requested to attend the complaint immediately.

Ram Sagar Choudhary
179, K.T. Nagar
Katol Road
Nagpur

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Mar 18, 2017

Sitesh Adhikari's response It wont allow me to topup any amount. giving error.

Mar 23, 2017

Updated by manjit789 It is disheartening to intimate to you that my Landline No.[protected] is not working for many days. I have already submitted a complaint in this regard few days back. It is a matter of sorrow that the complaint has not been attended till date. You are requested to attend the complaint immediately

Ram Sagar Choudhary
M No [protected]
House No. 179
K.T. Nagar
Katol Road, Nagpur-440013

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T

[email protected]

from Mumbai, Maharashtra

Mar 23, 2017

My two landline number
1.[protected]
2.[protected]
Name : alpha automation pvt. ltd.

today morning i have done bill payment but my both landline not start.

S

Sitesh Adhikari

Mar 24, 2017

I were using BSNL CDMA for last few months. Now it got blocked . Please reactivate my SIM. Number is [protected]

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Address: Krishna, Andhra Pradesh, 521175

My Name is K.K.Mohanrao
My Lane line no. [protected]

Today I have not able to connect data and filling error is coming. Your data speed is decline pl re charge. . My connection is unlimited how data is expiry. Also previously data also very slow in past 5 months . I have Somani times informed to near BSNL office jpt . Still not solved. Pl clear early as possible.
I awaiting your reply.

Regards
Mohanrao

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Mar 22, 2017

Updated by Kanthalu Mohanrao My landline no is [protected]
My Name is K.K.Mohanrao
I have not received bill and so many times complained in jkp branch . Pl arrange to send the bill.

Regards
Mohanrao

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V

Vijay Soni

from Mumbai, Maharashtra

Mar 23, 2017

I have took new connection[protected] I got fed-up calling for installation of my landline and when it started it automatically went dead now I came here to complaint since 4 days no one is here to assist 3 pm only all are @home care less govt department I want a call from the concerned team asap. My number is [protected] plz call asap

S

Swarna Sharma

from Bengaluru, Karnataka

Mar 24, 2017

Someone continuously harrasing me from [protected] . Sending vulgar messages please block that number

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Address: Kolkata, West Bengal, 700072

I was using BSNL ph no [protected] since a long time but due to severe fault I surrendered the phone and I have some outstanding with company on account of Security Deposit I want to Donate that amount if company paid me After my repeated reminders and repeated complain matter is pending
Security is due against ph no [protected] surrendered by me, .If possible allow interest also because if a Subscriber not paid in time BSNL charge extra.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 500047

Website: BSNL

I have registered with bsnl portal and downloaded their app through which i made a payment of rs.1405 - as shown pending towards my landline bill. Receipt no. Fcdr[protected] was sent by them and the amount was deducted from my bank. At present bsnl is claiming that payment is still pending and they had disconnected my out going. My several visits to their office turned futile. This shows the poor knowledge & negligence of the staff controlling portal. Bsnl should correct their fault and reactivate my landline immediately. Joseph safilguda[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

[email protected]

from Hyderabad, Telangana

Mar 23, 2017

Hi,

I have lost my mobile along with sim card, number [protected]. I tried with reaching out to to customer care no: [protected] but the customer care guy asked me to call after 5 or 6 hrs or call next day since their server is down.

Request you to please block my number

Thanks & regards
Ram Sukh Sharma

S

Srinivask2017

from Chennai, Tamil Nadu

Mar 24, 2017

Please block my sim. My phone number is [protected]. I have lost my mobile and the sim is still active.

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Address: Kamrup Metropolitan, Assam, 781003

Dear BSNL, Lately my Broadband connection has been giving me a lot of trouble, there is hradly any time when i can use the internet. Connection hardly stays for seconds and then i see no internet connection. this is very irritating and it happens everyday. i really wish this doesnt happen. my bsnl number is 2661322. please solve this problem soon. as we pay the bill every month but dont get satisfactory results. thank you

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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R

Rangeeth B.N.

from Nagercoil, Tamil Nadu

Mar 22, 2017

BSNL has not been improving signal quality in spite of repeated complaints. I have made various representations still they are not bothered to improve the same.
Hope the Ministry of Telecommunications takes a serious note on BSNL and improves the services at the earliest.

P

Prabu A

from Mumbai, Maharashtra

Mar 22, 2017

Dear Sir / Madam,

Our land line connections which we have 10 lines in BSNL and it is not working for the past two months.
Our company address below for your reference.
Bonfiglioli Transmission Pvt Ltd,
No. AC 7 - AC 11, Sidco Industrial Estate,
Thirumuddivakkam,
Chennai

Regards,
Prabu
[protected]

A

Atipamulu

from Pune, Maharashtra

Mar 22, 2017

Please see attach complaint letter. My telephone was dead from 30.09.2016 to 21.03.2016 I paid the Bill for the same period. Company was not adjust my paid Bill for phone dead period.

U

Uttam Khan

from Jorhat, Assam

Mar 23, 2017

One time charges of rupees 131.78 added on my bsnl broadband bill from hungama games, movies, music. i would like to unscribe it immediately.

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Address: Chittoor, Andhra Pradesh, 517583

Sir,
On Feb 24th thru BSNL portal I recharged for 339 (337) debited in my account but its not debited again ... till now i waited for that amount . Can u please resolve my problem My number is "[protected]" .

I mailed thru help desk also the problem was not solved at least they didn't reply to my mail itself .

How long I must wait for my amount to be credit (337/-)

Thanks & Regards,
K. PREMKUMAR

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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J

Julfikar ali bhutto

from Agra, Uttar Pradesh

Mar 22, 2017

Sir, . My mobile no.is [protected]. I am unable to send SMS from my sim .I do not know my service centre number. Pls check it and correct it.

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Address: Ajmer, Rajasthan, 305001

My bsnl no. was holding around 450 rs. balance. As I was eager to activate latest 339 unlimited plan on my [protected] bsnl no. So I used *123# ussd menu to activate it. I do all properly but I was opt out with an error message 'nok' without sending me confirmation of 294 deduction for plan 339 activated. I tried again after topuped my balance to 470 plus. It was shocking for me that I was again deducted 294 rs. without confirming deduction and plan already activated message. Very shameful recharge system of BSNL.
I REALLY SHOCKED WITH THIS.
I WANT MY MONEY DEDUCTED TWICE 294X2=588 Rs.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Mar 13, 2017

fathima basheer's response I didn't get service like catting and data usage on my number
I inserted sim as usual but the phone shows no service
Why I'm not getting the service???
How can I get the service back????

Mar 14, 2017

manjit789's response Please attend the complaint immediately as my Landline No. [protected] not working for last 10 days

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M

manjit789

from Nagpur, Maharashtra

Mar 21, 2017

Kindly attend my Landline No [protected] which is not working for last 10 days. I have urgent jobs which I am not able to accomplish due to my Landline Phone not in a working condition

R.S. Choudhary
Alternative M. No. [protected]

House No 179, K.T. Nagar
Katol Road Nagpur-440013

F

fathima basheer

from Puducherry, Puducherry

Mar 21, 2017

My no doesn't provide network and as so I didn't get the service .
The phone shows ' no service' .

C

Chockalingam Narayan

from Karaikal, Puducherry

Mar 21, 2017

S vani w/o chockalingam pannal ayakkkaranpulam vedaraniyam 614707.my phone number [protected] bill amount very huge thoughthe little usage .plz correct and resend the new bill sir.

S

ssnivas

from Chennai, Tamil Nadu

Mar 21, 2017

Without my consign bsnl activated super nasty JPS5S(53030).Please stop the pack and deposit the amount whatever recovered / charged from my account under this pack .

D

dtcskzr

from Delhi, Delhi

Mar 21, 2017

+1

I have not received refund of my security deposit amount upon surrender of my land line telephone no.[protected] on 12/07/2016 .
landline telephone no[protected] was surrendered at Telephone Exchange, Sirpurkaghaznagar, Dist
Adilabad, Telengana on[protected]

G

giran

from Coimbatore, Tamil Nadu

Mar 21, 2017

Bsnl not informal me to March 13 all offers are closing so I lose my mony 50 rs so take action

B

Binay Choudhary

from Bhubaneshwar, Odisha

Mar 22, 2017

Hungama service has been initiated on my number[protected] without my consent and charges for the same have been added in my bill. It is imperative that the amount that has been added to my bill be removed and the service shall be discontinued. Action in this regard would be appreciated.

D

Directorate of Research

from Delhi, Delhi

Mar 22, 2017

Kindly provide the detailed bill of landline No.[protected] as it seems that the bill generated has shown excess amount

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Address: Thane, Maharashtra, 421301

Website: www.bsnl.co.in

The request for disconnection was made and accepted on[protected]. The disconnection should have been made in January as conveyed by BSNL. They have not disconnected the landline service till now in March and the service charge of Rs 272 is still deducted from our account as ECS monthly. After calling the helpdesk number [protected], they said that the disconnection cannot be made from their side on customer care phone number neither they have registered the complaint and asked to contact the exchange directly or visit the exchange. As the local exchange service providers dont pick up the phone and our residence has shifted to another city, we are not able to again ask for the disconnection. Please help to recover our money.Number-[protected] - 199496

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Address: Kolkata, West Bengal, 700075

Website: portal2.bsnl.in

Name: dr. Pritibikas haldar,
Phone no. [protected]
Bsnl account no. [protected]
Invoice no of concerned bill:[protected]

I have paid the above mentioned bill through bsnl portal using net banking through tech process gateway on 18th march, 2017 at 1347 hrs. Bsnl transaction id: fcdr[protected], net banking transaction id (Sbi) : igaazenmy4, an amount of rs. 1046 has been debited from my bank account but...

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Address: Udupi, Karnataka, 576111

Website: karnataka.bsnl.co.in

Sir,

My name is praveen Kumar bhandary. I want my bsnl prepaid number call details from the date 10/02/2017 to 19/03/2017.
My bsnl prepaid number is[protected].
Here I'm attaching myself identify profs. Please send me the call details to my email.
Please sir.

Thank you sir
Your faithfully,
Praveen Kumar bhandary.
Email: [protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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T

Taanush Arora

from Faridkot, Punjab

Mar 21, 2017

Pls fix this my sms is nof working for last 2 years and i complaint many times and no result from company

S

Swaminathan Sellasundaram

from Coimbatore, Tamil Nadu

Mar 21, 2017

As I lost/ somebody stolen, I request you lock My Bsnl Mobile number [protected].
Most urgent, please help.
Thanks and regards
R Nageswari.

K

kohli23

from Gurgaon, Haryana

Mar 21, 2017

Recharge through paytm on 11.3.17 of rs 159 was successful but bsnl didn't credited the benefit .however message from bsnl received for the amount recirved

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Address: Singrauli, Madhya Pradesh, 486888

I lost my mobile handset along with my sim card at Nagpur railway station. My mobile no. Was [protected] I want to block the sim card so that no one misuse it. Only for blocking a sim card, I request the bsnl to block my sim immediately.
My another contact mobile no. Is in mob. No.[protected]

Sarveshwar singh patel
mq.341 c ncl colony
gorbi singrauli m.p

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

p1234m

from Ahmedabad, Gujarat

Mar 21, 2017

Sir,
My bsnl mobile number [protected].has outgoing std calling problem.plz sir solve this problem,
Regards.

M

Mazhar Gulbarga

from Bengaluru, Karnataka

Mar 21, 2017

Please block the lost BSNL sim number [protected]
Thanks
Dhanyavaad

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