Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have registered with bsnl portal and downloaded their app through which i made a payment of rs.1405 - as shown pending towards my landline bill. Receipt no. Fcdr[protected] was sent by them and the amount was deducted from my bank. At present bsnl is claiming that payment is still pending and they had disconnected my out going. My several visits to their office turned futile. This shows the poor knowledge & negligence of the staff controlling portal. Bsnl should correct their fault and reactivate my landline immediately. Joseph safilguda[protected]

Dear BSNL, Lately my Broadband connection has been giving me a lot of trouble, there is hradly any time when i can use the internet. Connection hardly stays for seconds and then i see no internet connection. this is very irritating and it happens everyday. i really wish this doesnt happen. my bsnl number is 2661322. please solve this problem soon. as we pay the bill every month but dont get satisfactory results. thank you

Sir,
On Feb 24th thru BSNL portal I recharged for 339 (337) debited in my account but its not debited again ... till now i waited for that amount . Can u please resolve my problem My number is "[protected]" .

I mailed thru help desk also the problem was not solved at least they didn't reply to my mail itself .

How long I must wait for my amount to be credit (337/-)

Thanks & Regards,
K. PREMKUMAR

My bsnl no. was holding around 450 rs. balance. As I was eager to activate latest 339 unlimited plan on my [protected] bsnl no. So I used *123# ussd menu to activate it. I do all properly but I was opt out with an error message 'nok' without sending me confirmation of 294 deduction for plan 339 activated. I tried again after topuped my balance to 470 plus. It was shocking for me that I was again deducted 294 rs. without confirming deduction and plan already activated message. Very shameful recharge system of BSNL.
I REALLY SHOCKED WITH THIS.
I WANT MY MONEY DEDUCTED TWICE 294X2=588 Rs.

The request for disconnection was made and accepted on[protected]. The disconnection should have been made in January as conveyed by BSNL. They have not disconnected the landline service till now in March and the service charge of Rs 272 is still deducted from our account as ECS monthly. After calling the helpdesk number [protected], they said that the disconnection cannot be made from their side on customer care phone number neither they have registered the complaint and asked to contact the exchange directly or visit the exchange. As the local exchange service providers dont pick up the phone and our residence has shifted to another city, we are not able to again ask for the disconnection. Please help to recover our money.Number-[protected] - 199496

Name: dr. Pritibikas haldar,
Phone no. [protected]
Bsnl account no. [protected]
Invoice no of concerned bill:[protected]

I have paid the above mentioned bill through bsnl portal using net banking through tech process gateway on 18th march, 2017 at 1347 hrs. Bsnl transaction id: fcdr[protected], net banking transaction id (Sbi) : igaazenmy4, an amount of rs. 1046 has been debited from my bank account but...

Sir,

My name is praveen Kumar bhandary. I want my bsnl prepaid number call details from the date 10/02/2017 to 19/03/2017.
My bsnl prepaid number is[protected].
Here I'm attaching myself​ identify profs. Please send me the call details to my email.
Please sir.

Thank you sir
Your faithfully,
Praveen Kumar bhandary.
Email: [protected]@gmail.com

I lost my mobile handset along with my sim card at Nagpur railway station. My mobile no. Was [protected] I want to block the sim card so that no one misuse it. Only for blocking a sim card, I request the bsnl to block my sim immediately.
My another contact mobile no. Is in mob. No.[protected]

Sarveshwar singh patel
mq.341 c ncl colony
gorbi singrauli m.p

Dear Sirs,
Please reactivate my old and first connection of BSNL excel no. [protected]. at any cost i want this number sir. but one thing is i have ported this number to airtel postpaid . i didn't pay the bill at right time .

Currently I am using post paid connection [protected], but still have liking for old one.
Please reactivate or inform process for the same.
I shall be obliged forever.
S Bhandari

On 22.06.2016 I have submitted request for closure of the above landline to CSC Subhanpura, Baroda and the telephone instrument was surrendered on 30.06.2016. The last balance dues was also paid by me vide bsnl receipt [protected] dt.24.08.2016.

It is now more than 6 months that I have not received refund of security deposit (Rs.1650) lying in my credit. I have also lodged a grievance at bsnl online portal vide docket number GUJ/CO/2016/7002, but with no success.

Vijaykumar N

Bsnl prepaid sim — deactivation of sim card

Dear sir/madam

I have lost my mobile phone which has the bsnl prepaid connection. Request you to kindly deactivate the sim card to avoid misuse of my mobile number.

My mobile #:[protected]
Micromax mobile

Please block the sim card and also lock my mobile with the above mentioned detail
Regards,

Anil kumar
Alternate contact number :[protected]

I lost my mobile handset alongwith my sim card at new delhi metro railway station. My mobile no. Was [protected] i want to block the sim card so that no one mis use it. Only for blocking a sim card, i request the bsnl to block my sim immediately.
My another contact mobile no. Is mob. No. [protected]

Aneesh a v
C dit study centre
Gandhi park
Mananthavady
Wayanad
Kerrala state

To,
The accounts officer (tr)
B. s. n. l. ptd. patna
Rajendra nagar telephone exchange
Patna (bihar)

Subject: regarding to refund of deposited rs.2000/- (security amount).

Dear sir / madam
As you are aware that i have deposited of rs. 2000/- through demand note on dated-10.09.2003 for the purpose of getting connection of land line telephone but it not have been connected till now till now then i requested you to refund the deposited amount application (div. engg., bsnl patna dt.08.01.2016) along with original deposit receipt (demand note) for rs. 2000/-was submitted you on 25.02.2016 (copy of the acknowledgement is enclosed) and not getting positive response and told me that “go anywhere you will not get payment because no record have available to our department” that is not a official language and where i am wrong.
I have been contacted many times your office in person as well as over your irresponsible mobile, office phone, what’s app massage on several occasions for the refund of deposit. but i am yet to receive the refund of deposited amount. you will agree to the fact that bsnl should return back the deposit amount of rs.2000/- adding more than 13 years interest without fail within 60 days if application.
I want to acknowledge that i will not receive our deposited amount with interest within 60 days i will be bound to go under the court jurisdiction.
Please let me know the status on the above.
Thanking you,
Yours faithfully

(kumar brahmanand)
Address: lalit niketan colony,
Sanjay gandhi nagar, hanuman nagar,
Kankarbagh, patna-800026, bihar
Contact no.- [protected], [protected], [protected]

Copy to : the chief general manager (t) bihar circle, buddh marg, patna-800001
Copy to : the p. g. m. ptd. r. block, patna - 800001
Copy to : the gm (finance) buddh marg, patna - 800001
Enclosure: 1. demand note copy 2. application to refund (div. engg.) copy 3. payment refund order copy by a. o.

I have been using bsnl broadband for last three years. My monhly bill amount is around rs 1500. But this month you have charged rs 410 extra for hungmam channel. For me it is not possible to pay around[protected] rupees for internet connection. Now other service provider provide internet at very cheap rate. But bsnl increased their rates. So please deactivate the hungama. Otherwise i have to leave bsnl broadband.

Ref – 1.My letter dt. 19.01.2017
2. My letter dt. 09.03.2017
Applicant – Ramrao Konduji Jumle, Telephone Number[protected]
Dear Sir,
Kindly refer my letters under reference.
I have also raised my complaint online on BSNL website.on dt. 09.03.2017 In response to there was a phone from your official saying to submit an application for processing to reduce the bill. Accordingly I Had submitted an application on the same day by post with a copy to 1. Shri U.B.Sutana SDE PG BSNL Akola 2. Shri Sunil Kumar Garg, SR.GM (NW CFA).
But I have not heard regarding an action taken by your office so far.
The telephone bill is due for payment upto 25th March 2017. I therefore request to please take immediate action to reduce the bill and let me know accordingly.
Thanking you.
Yours Sincerely,

(Ramrao Konduji Jumle)

I have been a customer of BSNL for more than 10 years from 2004 onwards and in March 2016 without my knowledge my account was closed
In March 2015 when I asked my phone to be shifted to another location I was told that it was not feasible to shift it as there are no provision to provide additional phones in that location. As my application was in pending status and I was told that once there would be at least 1 phone feasibility, I would be given the connection but after closing my account in March 2016, in my same apt. complex there were 19 new connections given.
When I approached the AGM Mr. Jayaram from Secunderabad division he not only harassed me by even threatening me stating that I can even take any extreme step and go and report this with the Chairman of BSNL or to PM's office but no action would be initiated for not providing the reason why my application was closed and others were given new connection who applied only in March 2016.
Even though I raised this complaint at the Chairman's office there is no proper response so far even after 1 year and I feel and think that Mr. Jayaram is being INTENTIONALLY SUPPORTED BY BSNL SENIOR MANAGEMENT.
That said, I wish to state that I WOULD TAKE THE EXTREME STEP AND WRITE A NOTE AND PUBLISH IT ON FACEBOOK, TWEETER, send it to PM's office etc. stating that BSNL senior management and Mr. Jayaram are responsible for MY DEATH.

My landline phone[protected] is not working for the two weeks. I have booked the complaint through webportal. My problem is not yet solved. I am directly complaint the fault to JE, area line man and his assistant. No response from their end. I am frustrated with BSNL service.

Is any one is available in BSNL top level autority to solve my faulty. MY CONTACT number [protected]

G.M.Balamurugan

Hai.,

Recently i have been receiving extra charges on my broadband bills with plan 675. The additional amount of rs.500/- one time charge higher speed for 20gb. What is this one time charge why i've to pay this much amount for 20days? Please clear it to me..
Please deactivate my account from one time charges plan and refund my extra charges rs.500/- back.

Phone no:[protected]

Thank you...

To
The officer in charge
B S N L.
Rajnandgaon(CG)
Sir
I want to disconnect my BSNL phone along with the broadband connection.
My BSNL phone No is[protected]
Account No is [protected].
Consumer ID IS [protected]
Please do favour by disconnecting the phone and returning my deposit money.
Thanking you.

(DR.P.DEVADAS). Date 16/03/2017
LAL BAGH
QR.NO-L-5HOUSING BOARD COLONY, RAJNANDGAON. (CG)

I have not received refund of my security deposit amount upon surrender of my land line telephone no.[protected] on 12/07/2016 .
landline telephone no[protected] was surrendered at Telephone Exchange, Sirpurkaghaznagar, Dist
Adilabad, Telengana on[protected]
it is more than 8 months but so far i have not received my refund amount.
from
D.T.CHOUDHARI
KAGHAZNAGAR
DIST. ADILABAD
CELL NO - [protected]