Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi sir,

I was a bsnl cell one customer and my number was [protected]. It was a post paid connection in kerala circle. Later i ported from bsnl to another provider. Now in the portal, the due is showing as -₹639. So that means ₹639 as credit. Kindly do the needful to get it credited to my account as soon as possible.

Regards,
Aneesh
[protected]

I am trying to login to self care web portal. I am a registered user of cswc. I did not used it for a while. At the time of initial registration, my cellular number used for the same (Registration), is different of what i am using right now.
When i opened the site https://selfcare.bsnl.co.in/tungsten/UI/facelets/login.xhtml. it is prompting to enter my user id which is my new e-mail id, then asking to enter captcha of letters (Capitals). Then click login, next screen opens to enter password along with the already existing user id displayed. Then click next tab in the bottom right of the screen, which opens another screen, which states account details which displays blank details, as i have not yet entered my account details, where at the left bottom of the screen has a tab named add account details, then press next tab at the bottom, then the account details screen opens to enter the details of the account land line, where we can choose wireless (Land line) or mobile, then normal/eps customer, which i have chosen wireless and normal for respective fields. Then enter other fields like customer id, account number and the service id (Land line with std code) then click next tab which opens another screen for account details to confirm mobile number initially registered with the self care portal, which displays a portion of the number for example 11xxxxxx11, then when you fill the available mobile number in the confirm mobile field, it will send an otp to the initially registered mobile number. Then the account is updated with the latest details. Here i am stuck with the confirm mobile number, which was deactivated for not using it for a long time issued by airtel, my initial registered number, so i called our customer care service of both landline and broadband services, and brought to their kind notice that my initial registered mobile number (Sim) is no more working or with me due to the deactivation for not using it for a long time, also initially there is no gsm or gprs service entailed to that old mobile number, that is the same time when broadband is not in use or installed, only dialup modem days.
So i requested them to update, reset or activate my new mobile number, so that i can add account details and use it as usual. Even in my customer profile has options to update or edit my e-mail address and mobile number, still, when i go to that very last screen to confirm my mobile number, it is not showing the newly registered or activated or reset number to enter into confirm mobile number field, so that i can enter the otp sent to my new mobile number and update or register my account details and use it here-forth.

R/sir,
I already pay my bill of jun-17 on[protected] at post office 122104 ferozpur jhirka.
But now it also included in my next bill of july-17 with penalty, i paid my this months bill only. But now it shown pending bill amount 1072/- of june-17. Kindly resolve this problem and update pendig amount.
Pls find attachment.
Contact me [protected]

That, myself, chayan banerjee, residing at tentulberia, garia station road 1st lane, p. O.: garia, near bank of baroda, kolkata 700 084, having a broad band & landline connection against phone no.: 2432 7103 vide ref. No.: [protected].

That, for the last couple of months, i’m facing one serious problem regarding the billing amount against my aforesaid connection. Sometimes amounts reached to rs. 984.00 /- (Paid on 03.05.2017 vide transaction id: fcdr[protected] and on this month amounts reached to rs. 720.00 /-. But as a matter of fact that my monthly charge has been fixed at the rate of rs. 499 /- per month as per my plan it will never exceed beyond rs. 600.00 /-, i[censored]sage of telephone will not occur.

My aarea at po.ta vav di. BANASKANTHA pin:385575 jaha pe airtel vodafone jio idea ne 2016 aur 2017 me 3g 4g internet seva de diya hai. aur jaha tak bsnl ka saval hai to yaha pe 2g ka internet thik tarah se nhi mil raha hai to krupya BSNL ke genrel manager sir ko binti hai ki hume jald se jald BSNL Ka 3G AUR 4G ka internet ki seva mile ae si aapse ummid rakhte hai my Mo.no.[protected] VAV GUJARAT PIN 385575

Hi, i have bsnl number o[censored]p west. I have taken this in jan 2012. Now i have shifted to delhi ncr. I have submitted a port request to port in airtel. But bsnl always say contractual obligation violation when i make port request. I have tried to port twice, but every time i get same error. Customer care is not telling the issue of this problem. They always say call us after 2 hours

I want to port my bsnl up west number to jio uttarakhand. But bsnlhas rejected my request due to the contractual obligation, which is false. My mobile number is prepaid and there are no dues with bsnl hence why they are creating a problem by rejecting port out request. Kindly pass my mnp request and let me port out my number [protected].
Himanshu chauhan
Thanks

Sir,
Most respectfully i beg to say that i have been using my landline telephone with broadband for last more than 11 years.
1. I have been paying my bills regularly .
2. I have noticed from long time that my telephone often remains as dead.Sometimes the broadband remains active despite that.But when telephone remains dead without any ringtone, if i call to my landline from my mobile then i get the reply that my telephone is busy.
3.Sometimes i get reply as hello from someone just for one time then no reply.
4.sometimes my mobile reflect that i have talked for certain period whereas my telephone is without any ringtone which is just near me.
5. on 28/08/2017 i have made an inquiry in your department and have found that somebody/s have used my telephone during the month of June to August, 2017 for number of times.
6. I hardly use my landline for calling for local and/or STD within the week except 2/3 calls on Sunday.
7. Now at present the time is 21:30 and my landline telephone is showing as dead.
So i request you to make an inquiry and give me details regarding the details of the call list first from June to August 31, 2017 and then and then i shall lodge my detail complaint with necessary particulars and for remedy.

With regards-
Ratul Goswami, Advocate
Katiram Medhi Road, Opp.Udesna Hall, Dispur, Guwahati-781006.

Landline No.[protected]

e mail [protected]@gmail.com

Prti sri manajar sir my mo. No [protected] par date:27/08/2017 time: 02:43pm miss call +[protected] par se aaya aur hamne is no. Pe call kiya to 25secaund me 60rs mere no. Se kat diya gaya hai.. Itne rs to isd call kre to bhi nahi katte hai. Fir mere belence me se q kat diya gaya hai? 1503 pe call kiya to bataya ki aapne internet call kiya hai. Lekin paisepaise to bsnl co. Ne hi ka te hai. Na kya ye miss call marne wallo ko bsnl comision de ti hai. Jo is tarh consumer ko itne 60rs je si rakam ka niksan bhugtna pade krupya mu je me ra belence vapas ki ji ae. Anytha ae si seva bsnl ne de rakhi costumer ko lutne ki aapkeaapke costumer hi tut tut jayenge

Dear sir iam senior citizenretired from banking sector using the landline telephone no'[protected]. I
Now days iamnot using the broadbond services since iam always out of station hence irequest you to cancelmy broadbond services from the month of september2017 onwards. Pl kindly disconnect the broadbond services from that date onwards and i request you to kindly provide me std connection to my phone [protected] at the earliest.

Thanks. Communicate the same to my mob [protected].

Yours faithfully
T. R. Ramachandran

The applicant possessing the mobile no.[protected] most respectfully submits as under:-

1. That the applicant has been using the above noted mobile number since long back. But on[protected] at 11.04 a. M.,[protected] at 11.37 a. M. And last on[protected] at 3.05 p. M. Without making any call on serbia no.[protected] from my number [protected] and without making any call each time i got sms that the amount of rs.54/- from my account has been deducted.
2. That it is further submitted that being aggrieved by the said sms coupled with 2-3 times deduction of rs.54/- from my number the customer care of bsnl had been contacted severally and latest on[protected] at 5.20 p. M. But the cc representatives instead of replying affirmatively had feeling helpless raised their hands.
3. That making complaint against said call and deduction has went in vain and my amount rs.54 x 3=162/- deducted sans my fault of calling on the serbia number too mischievously has not been refunded which tantamount to harassment of a free consumer.
It is therefore requested kindly to take note of this complaint and by stopping/ blocking such type of fake sms/call may kindly refund my rs.54 x 3 = 162/- in the account of no.[protected].
Thanking you,

I have recharged my bsnl mobile number [protected] with stv-333 for 90days data pack with 3gb 3g daily and after 80kbs /per day. After recharging i got only 80kbs speed. I raised a complaint to the customer support. They haven't resolved my issue. I keep on raising a complaint. There is no response from them. If they don't provide exact service why they introduce these kind of plans. Many operator has introduce daily 1gb with 4g speed. These bsnl is giving only 3g and that too with less than 2g speed with representing 3g with 3gb daily data. If you can't provide good service to the customers. Kindly shut down your company.

Dear sir,
I paid august month my bsnl landline bill paid today (27.08.2017) 04.17 pm. But still bill amount shown in bsnl portal.

My sbi transaction id : nx[protected].

My bsnl landline account no:[protected] and landline number : [protected]

Money transfer upi number /[protected]/bil [protected]@ybl

District: nagapattinam
Postal code : 609301

I ch muralikrishna having land line[protected] not woeking since 21 days, giving complaints to 198 docket complaint booking and without rectifying closing the the docket. And i got the bill as usal for the entire amt of rent without using the phone for incoming also. Actually i used broad band connection for the same phone as it si not working for so many days, i finally left the broad band connection for the same reason. I request you to kindly take the action immediately for the comlaint lodged for land line atleast.

Without taking my prior consent bsnl have sent a message on 25.08.2017 on my mobile phone [protected] that you are subscribed for a paid service live aarti and deducted my rs 30 for it after talking so many times to bsnl customer care my refund has not been revert back to my account.
So kindly look in to the matter and refund my money which is deducted without my consent

To

The

Bsnl,
Karattu

Sir/ma'am,

I would request you to permanently disconnect and discontinue my existing bsnl landline connection as i no longer require these services at my residence no :[protected]

This is for your kind information and necessary action.

My details have been provided below:

Name : mr. K r venkatachalam (Late)

Address : methaiveedu karattur (Kuppanpampalayam post) athani - 638502
Anthyur taluk erode district
Land line no.[protected]

Yours sincerely,

My broadband telephone number is[protected]. Please deactivate the hungama games, movies and music immediately which is not required. I have already given a written complaint on 20.07.2017 in this regard because my december-2016 andjanuary-2017 telephone bills it was charged for hungama movies, games and music. Later the amount was adjusted in the telephone bill of july-2017. Again it was charged rupees 489/- in the current telephone bill received. As such it is requested to deactivate the hungama games, movies immediately.

Sir,
My bsnl number[protected] is locked with puk code, i called the customer care-[protected] but he told to dial the helpline but when i dialed the number it said that the number-[protected] does not exist.
Please help me out as i am not able to use my internet connection which gives 3gb per day.
Do something
Please help as soon as possible.
[protected]@gmail com

Respected sir, my landline phone no.[protected] was dis connected from dt.[protected] by my request. For that i have requested so many time to local officer for refund of my deposit i have given written application and neccessary documents and i have inform customer care also and requested to do needful but up to today i have not received the deposit [refund]. So i requesting you to do needful. My current land line no.[protected] and mobile no. [protected]

Please help!!

Subject: please block my pre-paid bsnl sim; number [protected] (Issued from hijli exchange, iit kharagpur)

Sir,

My samsung mobile with bsnl pre-paid sim (Number [protected]) has been either stolen of lost this afternoon in kolkata. I have come here for medical treatment, and i am not able to travel much.

I request you to kindly block the sim immediately.

Thank you,

Cordially,
Name: narendra nath acharya
Address: a77, iit kharagpur 721302