Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have recharged with Rs 395 for data usage of 2 GB/ day. But due to slow speeds, even webpages do not load up. Video streaming does not even start. When i tested the speed in trai speed test, download speeds where as low as 5 to 10 kbps even though I'm connected to H+. Since the day of doing the net offer the situation is the same. Everyone with bsnl net offer are suffering here. Area - Medical College, Trivandrum, Kerala. Kindly do the needful at the earliest. Thanks in advance
- Dr. Sidharth. S

I want to port my bsnl punjab number to haryana airtel. But bsnl has rejected my request due to contractual obligation, which is false. I am further complaining to trai for the same. Kindly pass my mnp request and let me to port out my number [protected].
My all dues are cleared with bsnl hence why they are creating problem by rejecting port out request. Hope u increase ur services

Sir my name is b. Venkataramana iam using bsnl prepaid simcard [protected]. My account balance cutting many times, and i contact customar care and talking customar care exiqutives diffrent times on 05/07/2017 names like vanaja, diraj, jastain excutives connect calls andwe says you activate some service and cutting balance. But i do not activate any services. The custmorcare opraters connect superwisers and techinical persons but we do not connect talking with me sevarl times and dis connect custmer care excutives my call and not given any details so please rectify this problam

My landline telephone No is 22293826. It is DEAD for last 15 days and lodged complaint on line. Whenever I raise the complaint, next i use to get the message stating my complaint is resolved. But, Fault has never been attended. Even I escalated to GM level thru Customer care and still status is same. All the tickets ( atleast 3) raised for this complaint since 15 Jun 2017 are not attended.

I have been using BSNL prepaid for past 8 years. I am not getting network inside any of my ODCs in Cognizant Technology Solutions, Sipcot inspite having a BSNL tower inside SIPCOT, Siruseri, Chennai. It is very difficult to come out each and everytime even to make a call or even to receive a message. There is not even a single point of network that the signal strength is that poor. All other networks have proper network .Kindly do the needful.

I have requested a new connection of bsnl broadband and landline (Combo) services,
On date 14-june-2017 with
Prelead no. [protected].

I even submitted the required documents for new connection. Sales executive also gave us the
Order no. [protected] for broadband and
[protected] for landline,
Telephone no. 22874015
Every thing is given, but it doesn't show in any of there records when visited. Even after 17 days we have no information about my request. We even submitted a new request in local exchange office after that with all the before documents but they said they aren't valid. We even used online complaint system on there website but there is no response from there side.

Respected sir/madam

I have been using bsnl broadband. My bsnl landline number is [protected]. I want to complain regarding that no as we have not used the music on demand service and also unaware of activation of that service. As we have received the bill of current month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to deactivate the music on demand service as soon as possible and try revert back the charges if possible

Waiting for your prompt reply at earliest and hope that it would be de-activated as soon as possible

Regards
M a

Dear Sir/Madam

I do not know how bsnl hungama all plan subscribe with my landline phone (uses only Broadband). I have not taken even a single second trial of the same bsnl hungama plan. Since I am not interested in this plan, so kindly unsubscribe bsnl hungama all plan and I request you to refund or adjust the amount what you have collected from the start date. My landline number[protected].
With regards

Suresh Prasad

I have been using broadband of BSNL for long but have to make complaints almost each month sometimes many times in a row in same month. They restore the broadband and some or other problem comes up with phone and broadband. Inspite of making complaints technician does not visit sometimes for even 3 days and if technician is on leave forget for 3 to 4 days as there is no back up person for the guy.

I have subscribed a plan o[censored]ld 675 but they are sending me bills of rs.1040. every month this is happening . i am a user from bihar-patna . even in the first month of broadband usage they sent me a bill of rs.4200. i dont know what are they doing . i request refund of all extra amount that they took from me till now asap. it is very bad to see that government owned isp is creating such a mess.
my cusomer id is [protected]. please solve my problem and return all the extra money that is taken by bsnl.

Dear Mam/Sir,
My Name is Gulab Singh I have Brought A broadband Connection from BSNL, The Plan is of 249 per month (1Mbps/250gb limit). My BSNL Number is[protected]
. While Buying Connection From Local Bsnl Exchange Darola (Near My Village), The Technician told me that i have to pay rs.500 for security fee and 249(+ taxes) each month. I have paid the security fee. After using 15 days of internet I got bill amount of 1396.40 Inr. I Have Only used 40gb data . I have brought Modem/Router Separately which cost me rs.2000. So Many Times I have Asked The Customer Care Nobody Really Given me clear answer. This Is the worest service i have ever seen. After 1 month my line is got disconnected And the bills are keep coming the next months bill is 1693.00 inr. It is huge amount to pay for bill i have already paid 2000 for router.
The no. Of exchange is[protected] from where i brought this connection. I have not used a byte of internet aftet 1 month buying connection (because of disconnection).
My bsnl account no is: [protected]
Phone Number:[protected]

You Are My last hope, i hope you help me.
Total Payable amount getting increased even after disconnection its 1836 inr. I dont know which type of hidden cost is I have calculated 1089 inr. I have used the internet for only 1 month. I request you to take hard action as possible, for fooling the people . I live in village, I am a student of engineering My father is a farmer. Hope you help us.
Last Time I contacted in the exchange the technician told i will try to return your extra payable rupees. Please take hardest action possible.

Thank You
Gulab Singh
Contact: [protected]
Village Darouli, Distt. Patiala(147001)

Please, I want to deactivate all hungama plans. my landline number:[protected]. Customer ID : [protected]. Account number : [protected]. Customer type :Individual. As we don't want to use this hungama service so it is request that please deactivate all types of plan from above said landline, customer id, etc. I have not activated or used this hungama service still I am being charged for the same.

thanks
Swami Ram Swarup

I booked several complaints about my connectivity issues on BSNL customer care. But most of the time I was told to call again after 2 hours and when I tried calling after that time frame I was told the same once again. I managed to book 2 complaints which were both closed down without resolution. Actually I recharged with ₹333 which gives 3gb/day for 3 months in my prepaid bsnl sim. I wasn't able to use the internet with proper speed. I couldn't even load light websites or download files. I informed about the same to the consumer care executives every time I booked a complaint. I always got a text stating my issue has been resolved and the docket number is closed but the issue was never resolved. It's been one month now that I've recharged, and I can't use the internet and get adequate speeds even now. I recently moved to other city (Bangalore) and tried calling them once again that even after moving out to such big city I can't even get proper speeds even now I was told that they can't do anything and I should rather contact directly to BSNL Office. My issue hasn't yet been resolved and my 333rupees recharge is almost about to exhaust now. Neither I'd get the refund for compensation nor I was able to use the Internet. I was really in need o[censored]sing Internet at that moment and I don't really know what to do now.

Look in my earlier complain on 12.06.017. I raised a complain regarding cb massege in my mobile inbox is disturbing me. So many time i lodged complai to your customer-care but is in vain.
On 13.06.017 fr. Bsnl landline no. Patna someone official assured of solution but he too failed to solve the problem. As your system is ignoring my simple issue if you doesn't solve my undue massege problem in 48hrs. I may raise the issue legally.
A. K. Ajnabi
[protected]
Supaul (Bihar)

Frequent no internet connection
Dear sir /madam
I am p. Subramanian residing at thirunagar, madurai. For the past two month, internet connection (Evdo) was cut off several times. When i made complaints, technician would turn up to set right it. But after couple of hours, there would be connectivity issue. Subsequent no internet connection. I have checked my modem after taking it along to bsnl office to verify its working condition. Thats was working fine. I would like to have permanent solution to this issue. Kindly look into this issue to resolve it.

Kind regards

P. Subramanian

Hello sir i am ravi shankar my friend dusanpundi suhas has taken new bsnl data card in prepaid upto last weak it has worked and from last weak it is not working sir. He did rearcharge he kept in laptop and it was not working that sim has removed and kept in mobile and calls are going and in laptop and in pc it was not working i am sending sim number : [protected] this is the sim number so please check and please tell me sir.

Thanking you sir,
Yours sincerely,
Ravi shankar

I took the landline connection and it is not working on 14th june 17 to still now. I have already complained to the near by bsnl office but no one take action. This same problem come again again more 7 times in the past one year. But they take an action 15days of after complaint register date. So please take our complaint for your vision and solve our problem immediately.

Sir,
I lost my sim card at ashoknagar, north 24 parganas, west bengal. My mobile no. Was [protected]. I want to block the sim card so that no one misuse it and at the same time i want the same no with fresh new connection. But the bsnl officials say that as the sim was issued from up and it was not port to west bengal, they unable to give the same no. Please advice me in this regards.

If i am paying for 3g connection why dont u give me 3 g services, if i have paid for it u r giving me very slow internet speed is rhis fare. Your speed is worst at current moment. I am not facing this problem for days its from weeks every time when i call your customer care they ask me to call another number and when i try it it is being said to be invalid. Why is all this??
I[censored] cant serve then what is the need of customer care. So plzz look into the problem and make the internet speed fast for which i have paid for

My latest complain no. Is [protected]. I have complain three time earlier also but there was no response. Every time it shows solved but they never solved the problem. [protected] this no. Is allowted to us by telephone department. This no. Is of mahesh kumar, who never picks up the call. This is really very disappointing that telephone department charges so high but their service is very poor. And people working in telephone department are so careless that they are not even paying attention to our complain.