Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am residing at 68/40 m b sarani (Moore avenue) for the last 16 years. I had lodged number of complains during the last one year regarding nonavailability of bsnl mobile tower in this area. Now situation has reached such a miserable stage that i, who has so far been standing by this grand psu with due respect to our values for social responsibility, will have to switch over to some other service provider.

Normally i have to move from one side of our flat to other to get uninterrupted talk or clear audio facility or avoid call drop. But now frequently there is no connectivity at all or connectivity for a minute or two at a stretch.

Is the higher authority of bsnl has decided to get it wound up as soon as possible? Or the goi will hand over this great asset of the nation to the big corporates as a gift?

I am not getting 3g connectivity since last 5 days, contacted customer care but they are so rude that they told it will take 3-4 years to get it resolved
Please tell them to improve their customer support and 3g connectivity as i have complaint about 100 times but none of them are willing to help... If luckily i get 3g connection for a while it is too slow and frustating
In this era of high speed lte bsnl is not even providing with the basic 3g speed please tell them to improve they are not listening to the customers complaint

Hi,
My bsnl broadband and landline is not working since last 10 days. I had registered complaints many times but there is not any suitable response for them. Every time bsnl technical persons are said that there is wire problem from main dp so there is no way to repair until they do not get new wire and also they told that it is a monsoon season so there is a monsoon effect also.
There is not any suitable reason for that.
Also bsnl technical person told me that the government does not provide us wire and other facilities so we can not change that wire.
Is that true that government does not provide anything?
I had also provide a wire to them from my house to main line.

Kindly reply me as soon as possible.

Because there is not an internet connection proper available since last 10 days. So is the bsnl organization provide me a benefit in bill?

Thanks and regards,

Dear sir i am using this number was my document and [protected] from last twenty days i have problem on nonsence calls and my balance cut i many balance so cut most time so check i incoming and outgoing deatail which create my problem so kindly provide my incoming and out going deatail from 10/7/2017 to 24/7/2017 so help me to this problem solve i trust for you sir this problem solve.

Direct into matter
I have some problem regarding my recharge, and when i talk to the first customer care, she replied politely and then i talk to the second boy, the # boy, he indirectly scolded me with wrong bad words and tried to fight with me instead of caring my words nor complaint why this bsnl should keep this unqualified # busty customer care? If you can't serve your customers then please shut the company, wtf cant we ask for what we lost? I lost 90 rupees and got replied rudely
It's my sincere request to shut those bloody boys or your company. This might be the reason the company goes down.

Sir, i arun sehgal resident of makarpura. My land line telephone no.[protected] is faulty since[protected] and complaint has been lodged vide [protected] but to my surprise the complaint was resolved without attending. A new number is aotomatically given without complaining as [protected] on[protected]. It seems that bsnl working is hopeless and even the higher ups are sleeping as this is my 5th complaint.

Officers are kindly requested to see

This is further to my complains dated 18.7.17.

The issue is not resolved yet in spite of daily request to customer care, concerned technicians whose number is provided by bsnl office.

Broadband connection is out of order since 7.7.17.

As matter is very urgent. Immediate action is required. Otherwise alternatives will be explored to avoid any further comlicacy

Please deactivate my hungama account at the earliest.

My landline number [protected].

Hope you will do the needful at the earliest.

I was not informed about any thing regarding thing "hungama" and nothing

About the financial implications. So please do deactivate my hungama

Account at the earliest. Hope you will do the needful at the earliest.

Jeevan thomas

Hi sir,

I have taken bsnl sim card replacement on previous sim card, they said it will activate within 2hours but it not happened. It has completed almost half day. I have taken by using my aadhar card proof. I am little worrying about my sim card. So kindly do the activation of sim card. If not suggest me the procedure.

Number:[protected]

Thank you,
Suresh

Phone no.[protected] dead for last 5 days so as internet facilities, it is lucknow university and councilling going on more than 100 students per day. Facing hardship, made several phone to branch office no. [protected] but rude behaviour shown by the staff concerned. Each day they told to get it repair but fail.
Prof. Rakesh singh
Dean & head
Faculty of law
University of lucknow, jankipuram
Mob[protected]

I have recharged my mobile number of [protected] through paytym, but unknowingly i choosed wrong plan of 339, i don't want this plan. I want to change the plan to 333. I don't want the refund amount but i only want to change the plan. Please resolve my problem and kindly make it fast my paytm order no is [protected] and transaction no is [protected]. I recharged it on july 21st 2017 at 9:12 pm through paytm mobile app

Sir
I am bsnl maha krishi customer.
I recharged 141 plan
But i did not get 2 gb and 100 sms.
I called customer care 20 times from 5 july to 21 july. They registered my complaint but not resolve. They said my pack is empty but i know that i used only 15 sms and 0 mb data.
Please sir solve my problem and help me.
My latest complaint number is 1g[protected]

Nobody is solving our problem for broadband due to lack of good working phone lines. Every time lineman change our line & switch port of connection so that broadband work fine but it neither work good nor long. Because of this we have to discontinue our 02 landline connections still we have 03 connections with us. But we are afraid that we can't hold these connections too for long as we are not able to communicate with these numbers due to disturbance in line, slow incoming voice, earth in the line so broadband don't work too.

Authority says that they can't do more as there is no scope for new lines and the existing lines have many joints, broke at several points etc.

Please let us know if bsnl could solve the problem with existing infrastructure and rectify major setback here in barabanki (Std code: 05248) uttar pradesh.

Please reach me at [protected]

Sir, im living in a village where there is more than 5000 peoples using mobile phones but still we don't have clear network from any network providers. I have complained about the same problem with many companies and mailed to their websites but no one responding to my problem. Please enquire about the issue and please install a new bsnl tower in our area.
Adress:
Miyaru colony
Puduvettu village
Belthangadi taluk
Dhakshina kannada
Karnataka
Pin 574216

My name umar ansari
My landline number[protected]
My refund amount something 800+

But my bank account not fluctuate this amount till the 1 year.

My case handle employees name malani madam, yadav madam, pagrighar sir and other two employees but everyone says submit this submit this like bank details acknowledgement copy every time submit all the documents but not suitable answer for this time and that time your amount is transferred in your account.

I had walk many time in bsnl new market office.

All employees says much time sir and send the amount but not recieved amount in my account.

Please sir/madam solve my problem and please give me my amount in my account.

Many time visit in office and pay many expenses like. Petrol etc.

My contact number - [protected], [protected]

The outgoing calls of my bsnl prepaid number [protected] is barred from 10 jul 17. It is causing lot of trouble to me. The number was initially postpaid. I got it changed to prepaid after portability. When spoke to customer care, i was told that the bill of apr 17 was not paid. Customer care advised me to pay the bill and contact nearest exchange with payment receipt. I did the same. But number is still not working. I am facing inconvenience. Kindly do the needful.

I am using bsnl landline broadband service. Today i got a call saying he was a bsnl representative (Ph no - [protected] on 21/07/2017 at 1:15 pm) and asked me whether i am facing any connectivity issue, to my bad luck i was really facing an issue and conveyed to him. He told me to send a message bvas at 56677 from my alternate number and my issue will be solved. When i sent him the message he said that i have successfully subscribed for bsnl hungama services. I was shocked to here this and immediately questioned him why such service is activated when the call was for solving connectivity issue.

Bsnl hungama has cheated me by giving false information and made me subscribe to a service fraudulently.

I request you to kindly deactivate the service and take strict action against them and request you to reimburse the charges which they will be charging me.

Regards
Shaikh mohammed zafar
Landline[protected]
Mobile - [protected]

My number [protected]
On this 1year subscription ₹1584 on 16thjan, 2017
Benefits with this plan are
Remaining
On 16 th july, 2017
About much more than
28 hrs for onnet,
24 hrs for offnet,
1100 sms onnet,
1100 sms offnet,
5 gb datapack are lapsed
On the date 16 th jul, 2017
So please give that
Benefits returns to me
I have done too much time
Complaint to customer care
And bsnl office also but no
Proper resolution given to me

Sir/ madam
Good afternoon. I want to deactivate the bsnl hungama plan as soon as possible. Do it immediately. My land line number is[protected] and my mobile no. [protected]. I do not know any body use my account active of bsnl hungama. I know yesterday bsnl sdo said your bsnl hungama active from jan 2017.
Please deactivate the bsnl hungama. Thanking you

Sir,
Yesterday, an amount rs30 was deducted from my account without my consent. I received a text from bp handgo which said thank you for subscribing some kind of service. When i gave a call to the bsnl call centre they refused to redress my problem and also to forward my call to a senior executive and i was told that i sent a text to a number to activate that service but i vouch for the fact that i never sent any text to any number to activate that service. As there is no record of sending a text like that in my phone in the category of sent messages.
Another issue is of dnd service, as i had already activated the dnd service but everyday i receive at least 20 crap messgaes and when i activated it again it said i have already activated the service. So, if i have already activated the dnd service then why do i keep getting those crap messges everyday.
Kindly resolve my problem and refund me the amount which was deducted from my account.
My bsnl moblie number: [protected]