Bharat Sanchar Nigam [BSNL] Complaints & Reviews

The bsnl landline no. [protected] is not working for more than 15 days. No action has been taken after giving the complaints, whoever, every time they gave false commitment of 24 hours deadline. My father is 82 years old retired person staying at the residence with my seriously ill mother. Since we are staying outside it is difficult to communicate with them without the telephone connection. I am really surprising the reluctant behavior of their technical service, while they are very prompt about the monthly charges. Why there is no action on the irresponsible technical support staffs? Kindly take some necessary action to restore the telephone.

I made a call to above ([protected]) toll free number of bank of baroda on 17/6/17 @ around 7.30pm from my bsnl prepaid card ([protected]) and the amount of rs.7.72 has been deducted from my balance
I made complain on help line but they denied the toll free number
As it is a toll free number written on website /or google it you will get answer
I want refund for the same

Phone no: [protected]
Customer id: [protected]
Account no. [protected]

This phone has been dysfunctional for almost 2 years and i have been paying the bills regularly - the minimum amount of re. 286+.
I have asked for disconnecting the line, but no action has been taken, and i have been getting the monthly bills every month.
Despite repeated request to the concerned authority no action is taken. It is highly unfair that when the phone is dead and bills are being sent every month.
I request to disconnect the phone immediately and stop sending the bills.
Looking forward to your timely action. Thanks.
Mo: [protected]

Sir,

On day of june 16 2017; i did phone recharge through phone pe account to wrong number [protected] amount of 110/-, actually recharge should be done for my uncle, i call customer care 1503 of bsnl mobile, there told that third parties such as phone pe and other online recharge network, should take care of this cases and i contact the phone pe portal person and they told they can't do due to absence of mobile service operator's refund policy

Please concern my request and following details are transaction id and phone numbers

Transaction i'd : txn# 723839.
Phone number: [protected]

Internet service is not available as of 17/06/2017, 7.45 am and upto current time, which is 9.40 am. This lack of service occurs quite usually and the company doesn't take any action to rectify it. Also, the customer service of bsnl haven't attended my calls. Also, even though they claim to have only 3g service, i can't get 3g service in any rural areas, like my hometown. (They charge the 3g rates). I humbly request the proper authority to look into the issue and take proper steps to curbe the issue, and to rectify the inconvenience caused to me and others like me.

Invoice no [protected] a/c no [protected]
Sir,
Bsnl has raised bill for rs.12104.44 for two years bb plan bbg-combo-uld-499-annual wrt invoice mentioned above. I have paid this invoice receipt noindsut[protected] on13/6/17 but i have been not given discount of being govt/undertaking employee, which i am getting from bignning having this bb connection.
Please do correction and give me credit of this discount to my account
Shashibala verma

I have complain on 27/50/2017 for the problem of my landline but no person from the company came to solve the problem of my landline and before 10 days my phone is totally dead.

My landline no. Is[protected]
Name :- bimla kedia
Another contact no :- [protected]
Complaint id :- [protected]
Date :- 27/05/2017

I have also complain in customer grievance of bsnl but no reply from there also

Docket no :- guj/co/2017/2861
Date :- 12/06/2017
Name : bhavin kedia

Hi my name is mohammed shoiab sir my house bsnl landline phone number is not working properly and the phone is very bad condition not working so i request you to check the phone and replace the new landline phone the phone is not working for 3 weeks to 4 weeks so please come and check the phone bsnl landline phone of our house the phone is bsnl company so please check the phone and replace it thank you.

My land line number is [protected], guntur, andhrapradesh. I want my land line number incoming and outgoing going call list of last month may 2017. I have very important call list numbers that i want to call them back. So that you have to send me the complete call details list to my gmail account [protected]@gmail.com

Thanking you sir,

Yours faithfully,
M. Jayapradeep
[protected]

My balance is getting automatically deducted in bsnl. Please refund back the same in my balance. If not, then do let me know the procedure to get it back more than 100 rs have been deducted till now. Whenever i recharge, balance is reduced in few days. I am not making any calls, nor sending any messages. Neither i am using data pack. Then why the hell is money getting deducted

Sir,
Today i e recharge (Online) from company www.eZrecharge.in for topup of my mobile no.[protected] from my account (Centralbank of india raipur) amount rs.226is debited but mobile not e recharge. My mobile no. Is [protected] (Bsnl).in message send by company transaction 7753675 for successful. Please recharge my mobile no [protected] or refund my amount.

Thanks

Mithilesh singh
Mob: [protected]

I recharged my mobile under the plan stv 333 data on 30th april 2017through on line using internet banking for an amount of rs. 333/-. For the mobile no. [protected]. Amount was debited from my sbi savings account but recharge was not done. The reference no. Was 201704300077087326981 gabfpdya3. I booked a complaint through sbi customer care and they informed me that the amount was deposited into bsnl account vide ref. No. 9907176 on 08/05/2017.
Hence i kindly request to resolve the issue and make necessary reverse payment in my account immediately without any further delay.

I have recharged my number with the internet package of rs333 which gives 3gb 3g data /day for 3 months. The offer may seem seriously nice but i am not getting the 3g speed at most of the times or in the hour of need. Even if you used up your daily limit of 3gb at 200kbps or around 500kbps then we are at a loss because after that we do not get 3g speed only 80kbps according to the company. If go to a new location i lose all connections and i get 2g at best which hardly gives speed of 15kbps. Even if the network receptivity is good it vanishes off after a while. The main bug is changing the location of the phone even by a centimeter to lose 3g network. I have never got 1mbps when i hold the phone in my hand because i have to keep it on a stable surface, god knows why. What is the use of 3g if it doesnt give 1mbps at least. I am upset with the network they provide terrible services with all the things they do.

Sir,
My bsnl telephone and broadband no is[protected]. This no not working last morethan one month. I have complained to customercare three times. Still no body taking any care of the complained. Everytime they say we have send your complained to mr. V. K rana. He will repair it. But no body call us. Now we need this internet connection very urgently for govt. Councling. Please solve the problem as soon as possible.

13.06.2017

Bharat sanchar nigam limited, haryana

Subject: my broadband service is not working properly

I am facing problems in my broadband service telephone no. [protected] as under
1. Since[protected], speed of my broadband is 0 level and displaying following message when i try to open the any site, that is
“this site can’t be reached” and “there is no internet connection”
2. Since 1st may 2017 to 15 may 2017 my broadbad stopped working completely and dsl signal coming continue but not connected with internet.

3. On 15th may 2017 evening internet signal received but not connected to any sites when i tried to open any site a message displayed, that is

“this site can’t be reached” and “there is no internet connection”

4. When i do modem on it takes several hours to connect the internet. When get connected speed of internet found 0 level.

5. I have lodged complaints many times through customer care and local phone, but no any response is received. Only messages received mentioning complaint nos.

6. In the message assigned this duty to mr. Jit lal yadav several times but he did not attend any complaint. His contact no. [protected] mentioned in message of customer care also is wrong.

7. Please take the action immediately. I am enclosing some proofs in this regard.

Thanking you

Ram bahadur
(Customer)
(M) [protected]

The sd commercial,
Bsnl,
Sonipat.
Sub: refund of security amount
Dear sir,
I, pardeep, proprietor of pardeep enterprises had a telemarketing connection[protected]/ [protected] with bsnl which is now disconnected. So you are kindly requested to please refund my security amount of rs. 50, 000.00 as soon as possible.
Thanking you.
Yours faithfully,
Pardeep

Dear sir/ madam,

I lost my cell phone so wanted to block my bsnl sim card (Mobile no. [protected]). I had contacted several times with many networks to bsnl customer care but feeling helpless that can not reached to customer care personnel. Really disappointed by bsnl customer care support. Kindly help me to find out how to block bsnl sim with other network numbers

I am having bsnl ftth broadband / landline connection at yeshwanthpur area, bangalore. Since last many months i am observing that many times services get down and it is not available for many hours - mainly data services. Even after complaining also it takes many days for rectification.
After 9 pm where bsnl has made all calls free, when ever i dial even a local bsnl no. Most of the times i get message "all lines are busy" and after 8-10 tries only call gets through. This is highly irritating. Many times complained local customer service center on this but till date no solution.

Hello sir

I have lost my mobile my bsnl mobile no was [protected] i have requested to please block my mobile no

My land line no[protected] is not being attending properly. The phone went dead and the line man attended the complaint on the 7th day of complaint. After attending he went back and the phone again went dead. I think it is their business tactics to attend the complaint within 7 days to avoid consumers" claim. They again will attend the complaint with in 7 days and again the phone will be dead for 7 days. It is pity how an organisation like bsnl in noncommercial manner. This is competition era and one who do not attend its client properly, will go.

Dheerendra singhvi
[protected]