Bharat Sanchar Nigam [BSNL] — money deducted but recharge was unsuccessful

Address:

Darjeeling, West Bengal, 734013

Hello,
On[protected], i tried recharging my bsnl mobile no. [protected] with rs. 159 at 0856 hrs. Through paytm app. My money was deducted but recharge was not received. I was given the following details: operator ref no.[protected], transaction receipt order no. [protected]. I am not being able to make calls saying i have insufficient balance.
I also registered a complaint at bsnl customer care, the docket no. Was 1j18346509 which was closed without resolving the issue. This letter was sent to bsnl appellate, kolkata but so far they have not acknowledged my problem. Bsnl is too irresponsible towards its customers. Please help.

Attached are the screenshots of messages and invoices. I am going to forward the mail to consumer forum as well. Kindly resolve the issue and return back the amount or recharge my mobile as soon as possible.

Gargee