Bharat Sanchar Nigam [BSNL] — pathetic service & total apathy toward old customers

Address:

Dakshina Kannada, Karnataka, 575002

This is mangalore. I had made a complaint to bsnl regarding my internet on 12th april 2018 (Docket no[protected]. For 2 days i got sparse internet & it stopped completely from the 15th. A few days later my dynamic lock got removed. I couldn't use my phone because there was persistent noise. They close the complaint if it is a line problem without solving the problem. They can close the complaint without asking the customer if the lineman do not want to check the line from your home till bsnl office. I have paid 3 months' rent without using the phone & pathetic internet that i got periodically before. Recently i came to know that there is a fibre optic option which will cost rs 1500/mth. This option had been there for 8 yrs & they had not even bothered to inform me about this available option when all the while i was struggling with the low class broadband. There is a pro which i did not even know till recently (I'm a customer for 23 yrs). I finally surrendered my phone & now i've got a full bill for the mth of april from the pgm's office when i have not even used it for half the mth. I have requested them to check my usage & deduct the bill accordingly.