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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in

1.9

Updated: Dec 5, 2025

Complaints 15970

Resolved

6089

Unresolved

9881

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 178

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Address: Chandigarh, Punjab, 160002

Its been almost 2 month im trying to complaint against telephone and broadband but no solution is given by bsnl office. I have changed plan to 690 i. E 10mbps speed but they are providing me 6mbps speed and saying that they dont have 10mbps port. Why they are giving 10mbps plan if they cant fulfill it moreover check my complaints from last 2 months continuesly broadband and telephone not working again n again. And im sick of complaining to sdo and jee.

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Rave2ravi

from Ludhiana, Punjab

Jun 18, 2018

Sir a phone call from Bsnl and they subscribed on their own the friend chat service and deducted rs30 on calling their customer care to refund my deducted money and stop the service very same day .they stopped the service but refused my refund .Their should be a confirmation message to start the service

not able to solve broadband and telephone problem - Comment #3131740 - Image #0

D

Dendi

from Gopalganj, Bihar

Jun 18, 2018

For the past 1 month i am experiencing high ping to south east Asia servers. i use my connection mainly for gaming, but for the past one month the ping has been at 300+ms ..
Connections to south east Asia are being routed to Bangladesh, then Europe and then back to Asia, amazing ... fix please .

1

189744 ktr.aero.14

from Chennai, Tamil Nadu

Jun 18, 2018

Discontinuous bad service. Unorganised.
5 minute service, 20 minutes gone.
I think satellite problems xD lol. Bad service.

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Address: Darjeeling, West Bengal, 734101

Website: www.wb.bsnl.co.in

My phone no[protected] my name is vijay mittal from darjeeling (734101) we don"t use the hungama service so we gave application for deactivation for this service and after that they deactivated the service
(By mail on 19/03/2018-03:08:59) but the monthly which we have to pay we have already paid but the bill again came including this hungama service which we already have deactivated so please if any one is given this responsible to listen complains than please its a request to take action immediately because we are mentally disturbed regarding this issue...

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Shikhar Patel

from Mohali, Punjab

Jun 18, 2018

I cannot send any text from my sim . it is a postpaid one and i have not been able to send a single text from it .i have tried complaining but they just ignore my complaints and then don't pick up my calls . it is the worst service u can get in india .please don't go for BSNL i will never recommend it, .

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Address: Kanpur, Uttar Pradesh

Bsnl deducted ₹20/- unnecessarily on 16th june 2018 on my number [protected].
I emailed them with the screenshot and i haven't had any success there.
When i call the customer care they tell me the system is down and ask me to call back later.
When i call them and pretend i want information they tell me the details and their sustems are working properly.
But when i ask them for a refund they tell me that i activated a service mobile radio which i didn't. And then when i ask them to transfer the call to their senior they say that due to repetition of the same statement by you again and again we are disconnecting the call.

I would like the refund of the amount at the earliest.

+2 photos

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 20, 2018

Updated by LatikaKesarwani Its been more than 3 days. When can i expect a resolution???

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Address: Tehri Garhwal, Uttarakhand, 249186

Dear sir i need last six month call details of my bsnl prepaid mobile number.
Sir actually i lost my all the contacts so i wants my call history of my mobile number...
The bsnl sim is registered with my id manoj kumar and adhaar card is also attached with the sim cards...

Dear sir kindly send me the call detail in my id [protected]@gmail.com
Pls do the needful

[protected]

Reagrds
Manoj kumar

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Address: Thiruvananthapuram, Kerala

Website: portal.bsnl.in

The prepaid recharge plan details given in official website https://portal.bsnl.in is wrong regarding the rs 429 plan which offers 7 gb/day for 75 calendar days the information is misleading and i demand compensation for this as i recharged the above mentioned plan for mobile number +9199*363 on 17 june didn't received benefits offered by them rather got a plan for 1 gb/day

+1 photos

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I am residing at venmoney pullakadvu area in alapuzha district in kerala. I am using bsnl mobile number for last since six years, and from last one year there is poor network in my own house and in our near areas. I am unable to use internet or voice calls properly. Kindly resolve the issue.
We have already given a mass complaint to the authorities of bsnl.

Contact no.[protected]

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I am receiving 57171 generated otp everyday 3/4 times since last 2weeks though i have not done any activity which would send otp. I suspect that someone is trying to flush out money from my account. I am in a fix as to what to do. The issue is very serious.
Please advice me. How i can stop this fraudulent activity by someone with intention of causing harm to me.
My [protected]@gmail.com

Jun 17, 2018

Complaint marked as Resolved

Unwanted otp 57171in this bsnl number-9955640241

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 17, 2018

Updated by विशाल कुशवाहा My bsnl number-[protected]

Jun 17, 2018

Updated by विशाल कुशवाहा I am receiving 57171 generated OTP everyday 3/4 times SInce last 2weeks though I have not done any activity which would send OTP. I suspect that someone is trying to flush out money from my account. I am in a fix as to what to do.The issue is very serious.
Please advice me.how I can stop this fraudulent activity by someone with intention of causing harm to me.
My bsnl number-[protected]

Jul 10, 2018

Updated by विशाल कुशवाहा when internet data on that i have receive otp any aply
that number 57171 to send otp [protected]
i request please stop it sir
help me sir

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Address: Nabarangpur, Odisha, 632002

Bsnl should be really ashamed of its poor services in recent time.

I bought a bsnl sim thinking i'll get a government sim for my official use. But no, it's not useful for that aisi now. Because a simple job of getting a simple otp from a bank is not don't properly by this company.

If you don't give proper service customers will be angry obviously. And i'm also angry now.

And i'm porting.

I'm trying a transaction for 3months which i can't do.

Now it's enough i'll just port.

I'm not at all thankful for your bad service bsnl.

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I have surrendered my landline phone no.[protected] in my name (Ajay bhasin). Inspite of repeated requests ro bsnl local office followed by many personal visits there is no response from bsnl reg refund since dec 2017 till date. A necessary action should be initiated in the concerned matter at the earliest. Regards, ajay bhasin 300-r, model town yamunanagar haryana-135001. E. Mail id: [protected]@gmail.com.

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Address: Vadodara, Gujarat, 390002

I have bsnl prepaid sim yester day i received call from [protected]
I am cut call after this i got message to cur rs. 5/- for some scheem activation. After that i contact bsnl customer care operator ask me if you press any key scheem activated i am just cut call but they are not give me my diducted charge they register my complint and ask me to contact our siniour officer contact you with in 4houre still i complin nobudy contact me so lpease do needfull in same my no.[protected] (Bsnl)

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Address: 5742254

I have bsnl phone numbers [protected] and [protected] which are stopped network connection since 2 days. I have contacted local customer care numbers of bsnl but so far it is not resolved.

Since, i could not contact any one from my area and network connections are very essential in these days, my complaint may kindly be resolved at the earliest.

Yours
Shridhara k
Psanakaje 574224
Belthangady, dk
Karnataka

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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I have closed my telephone connection no[protected] on 8/1/2018, but still I have not received my landline security deposit of Rs.1309/- generated by BSNL itself.No dues are pending & all bills cleared upto 31/12/2017.From 1/1/2018 to 8/1/2018, bill is of Rs.191/- is generated & adjusted from security deposit of Rs.1500/- with BSNL. Hence refund of Rs.1309/- is due from last 6 months.

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Address: Pathankot, Punjab, 145001

This office has received electricity bill no. 1100118c[protected] of mamoon mobile tower (A/c no.[protected], raised by pspcl east sub division pkt of rs, 141920/-bill date[protected], with due date[protected]. With sundry charges of rs115768/-. You are requested to provide full detail of less payment if, any of electricity bill so that necessary payment to pspcl be made

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Address: 623528

Website: Bsnl complaint

On 3rd instant i registered a complaint under no[protected]. On 5th instant it was informed me as resolved but not real. I registered another one under no[protected] on the same day. 0n 11th instant a reply as resolved was received. It is also unreal.. Why the responsible department is lying always. Still my complaint persists. Dont give irrelevant reply. Phone no[protected], under karaikkudi district.in tamilnadu.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 13, 2018

Updated by Hafasia Still phone is dead but department gives reply as resolved. but not real.

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Address: 231304

सेवा में
श्रीमान महोदय अवगत करते है की मैंने 05 /05 /2018 को brodband बिजनेस प्लान लगाया है विभाग की तरफ से ४ एमबीपीएस स्पीड देने को बोला गया लेकिन मुझे १ एमबीपीएस से ज्यादा स्पीड न मिलने के वजह से बार बार विभाग का चक्कर लगाना पड़ रहा है, विभाग द्वारा मुझसे पूरा पैसा जमा करा कर सिर्फ लाइन चालू कर दिया गया, उसके बाद मैंने बाजार से madam खरीद कर खुद ही सेट किया लेकिन स्पीड न होने से काम नहीं कर पा रहा हु | एक महीने से ज्यादा हो गया बीएसएनएल ऑफिस जाता हु तो सभी इधर उधर की बात करते है, कनेक्शन का बिल भी आ रहा है, मै जिओ सिम से काम कर रहा हु |
मेरा लैंडलाइन चालू है सिर्फ brodband बंद करना है जो विभाग नहीं कर रही है |
अतः श्रीमान जी से निवेदन है की प्राथी का brodband बंद कराने की कृपा करे, प्राथी आपका बहुत आभारी रहेगा |
प्राथी
Adya Shankar Pandey
Landline No- [protected]
Bharpurline, Chunar, Mirzapur, U.P.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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T

tonythomasv

from Kotamangalam, Kerala

Jun 12, 2018

I am from Thodupuzha and I had opted for the 700 plan where the net speed is supposed to be 10 Mbps FUP included but in reality the speed is less than 4 Mbps. I am a working professional and feel cheated by BSNL. BSNL broadcasts 10 Mbps Speeds but in reality the speed is less than 2 Mbps, this is literally pathetic.

tonythomasv's reply, Jun 5, 2018

This issue is not resolved and has been pending since ages.

J

[email protected]

from New Delhi, Delhi

Jun 12, 2018

Behan ke lodon

saalo tumhari ma ki chut itna bill bana diya.. behan chod
tumhara baap airtel 4g use karta hai phir bhi tumne billl bana dala. behan ke lodon gharwale ab meri gand marenge...

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Website: bsnl.co.in

I'm facing an issue with bsnl broadband connection, i lost the connection last week and i registered a complaint in bsnl customer care, but there's no response from their side. The issue is still live and i'm going to disconnect the connection of bsnl. They providing poor internet connection and full of problem.
They didn't give the actual speed of bb plan provided by the company and saying that the internet speed will reduce with the increase of distance from exchange to home. Then why did the company providing the speed limit.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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V

Vinila Verma

from Bhilwara, Rajasthan

Jun 12, 2018

I'm booking complain of my bsnl landline number and broadband since last 20days but no rectification has been carried out till date.The services of bsnl is extremely poor and pathetic.

R

Rocky Ricky

from Kakinada, Andhra Pradesh

Jun 13, 2018

My sim has been blocked please give me the puk code of my number i.e., [protected]

D

debu ghatak

from Mumbai, Maharashtra

Jun 14, 2018

Dear sir,
This is to inform you that my postpaid mobile is not functioning from 08.06.18 afternoon. It is showing SIM rejected. Please arrange to activate the SIM at the earliest. My postpaid mobile is very essential without which I am facing problem.

Thanks & regards

Debabrata Ghatak

D

Derek Vaze

from Panaji, Goa

Jun 14, 2018

Half the time the phone does not work, also for the rent i am paying every month i could get an airtel connection for 3 months at the same price, now there are adequate service providers, Idea, Vodafone, Airtel, allthese company's are giving special deal's on prepaid and so i would like to discontinue your services.q

Derek Vaze's reply, Jun 8, 2018

i just want to cancel my landline and i dont see why i have to write 350 words plain and simple cancel my number

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Address: Bangalore, Karnataka, 560002

Website: e mail adress [email protected]

Please change owner name conection on same place adress and all privies only
only change owerner name privius it was on the name of omprakash land line no [protected]
now change on my name dagalaram sirvi
my email [protected]@gmail.com my bsnl mobile no [protected]
our adress pooja jewellers #25, 2nd floor s.s.complex
c.t.street opp to unian bank of india bangalore 560002

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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M

Madhvi Rana

from Pinjaur, Haryana

Jun 12, 2018

Dear Sir,
I am the valuable customer of BSNL ([protected]) services, facing problem regrading activation of random services mentioned. I talked with customer care and filled the complaint but didn't get any notice on the problem. Please have a look on my problem and provide the required wavier.

owner change - Comment #3126427 - Image #0

owner change - Comment #3126427 - Image #1

S

sabumklm8

from Duliagaon, Assam

Jun 12, 2018

Sir, Please give me incoming call details pertains to my BSNL landline no. [protected] for the period from 01/03/2018 to 24/04/2018 and all onward outgoing and incoming call details through my mail id [protected]@ gmail.com. sir, its very urgent for me

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Address: Kohima, Nagaland, 797001

For the past 1 month the ping to south east Asia valve servers been at 300+ ms. I use my internet connection mainly for gaming. Before the ping used to be around 120ms but for the past 1 month it is at 300 ms which is not usable. i speak for a lot of my friends and frustrated gamer's in my region who are suffering because of this high ping. kindly fix the issue...

+1 photos

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Address: Jaipur, Rajasthan, 302016

Sir i complaint many times but they can't repair telephone final i disconnected telephone they can't refund security amount and also rebate for fault service they nnot proper response plz don't necessary action
Phone fault in sep oct nov complaint it but not solved talk dgm sdm but not solved until they not refund also they promise to solved it but not solved it plz do something about this
Regards
Bk
[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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B

bkkr

from Rampur, Himachal Pradesh

Jun 12, 2018

No complaint solved only give excuses and other languages known goli

Y

Yashu Yashu

from Ongole, Andhra Pradesh

Jun 12, 2018

Plz remove my Bsnl caller tune

S

Shafi A Palathingal

from Neyyattinkara, Kerala

Jun 12, 2018

My landline numbr is [protected] its not working while 5 months. I allready complainted for dis issue in bsnl office parappanangadi but not cane any response.
I paid 2 months or 4 months bill payment without use dis number
So i dont want dis cnctn pls diconnect dis number
Ur sevice is vry vry vry bad...

bkkr's [Complaint's author] reply, Jun 13, 2018

Mera 2 3 month kharab tha thik nahi disconnected karwaya kaha rebate for fault period abh ka chaker lagwaha rahe hai aur rebate nahi jante hue phone kharab tha corrupted and bribe wale bsnl

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I have made a payment of rs.2000/- for trade license of karimnagar dist through billdesk by sbi net banking on 08/06/2018.
The payment has made successfully and amount got debited in bank account but it has not get submitted application.
Here iam attaching the payment challan available with me please revert the issue by refund or through submitting application.

+1 photos

Jun 9, 2018

Complaint marked as Resolved

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

Arockiadoss Parthiban

from Thiruvananthapuram, Kerala

Jun 12, 2018

Sir, My mobile number is [protected] Please forward the call list of the said mobile number from 01-Feb-2018 to till date to [protected]@gmail.com

Mob no - [protected]
Thanks

S

sanjitsharama kongrailakpam

from Shillong, Meghalaya

Jun 12, 2018

My bsnl sim card is registration failed how to activate my bsnl sim card again in your company

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