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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: May 21, 2026

Complaints 15980

Resolved

6091

Unresolved

9889

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 178

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Address: Poonch, Jammu and Kashmir, 185211

Website: Bsnl sim is missing

[protected] my sim and mobile are missing my adhar card number is[protected] plies close my number i add photo copy in fir i am driving tractor and miss my sim plies stop this number sir i request you please stop this number my name is zafer iqbal r/o thera tehsil mendhar distt punch jammu and kashmir pin code 185211 i am registered compliant against sim missing and i request you sir plies stop this sim and i need dublicate same number plies stop this number my name is zafer iqbal r /o thera

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 25, 2018

Updated by Mohd Rahyan [protected] my sim and mobile are missing my adhar card number is[protected] plies close my number i add photo copy in fir i am driving tractor and miss my sim plies stop this number sir i request you please stop this number my name is zafer iqbal r/o thera tehsil mendhar distt punch jammu and kashmir pin code 185211 i am registered compliant against sim missing and i request you sir plies stop this sim and i need dublicate same number plies stop this number my name is zafer iqbal r /o thera

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D

Divyarani Sanu

from Udupi, Karnataka

Jun 26, 2018

Hi Team,
This is Divyarani here please deactivate wallpaper service (55050)on my bsnl number [protected].

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Address: 560064

Website: portal.bsnl.in

Rs1053/- debited from my SBI account for BSNL bill payment, but no confirmation from either the bank or the merchant BSNL till date[protected]

SBI transaction ID is NSBI[protected]IGADUIYEW9 dated[protected].

Please resolve the issue as the payment is due on[protected]. I've not received a refund from the bank either.

Regards
Ravikumar P

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 25, 2018

Updated by Potukuchi Ravikumar 23-Jun[protected]Jun-2018) TO TRANSFER
INB BSNL BSNL Payments NSBI[protected]IGADUIYEW9 1, 053.00

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Address: Amritsar, Punjab, 143001

Sir, my phone number [protected] is billing under name of my uncle dr. Ashok kumar mehta, plot no 65, opp himalaya dhaba, katra sher singh, amritsar. Now i request you to please change the name from dr ashok mehta to m/s vijay medical store my firm name with gst no 0311lfv0480g1za so that we can avail the gst input and my uncle (My fathers brother is no more) so please change the name with same address

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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T

Tasneem deenwala

from Durg, Chhattisgarh

Jun 25, 2018

Modem are not working properly .please resolve my problem fast...my work is pending thats reason

Thank you

B

Bhadar singh Rathore

from Jaipur, Rajasthan

Jun 25, 2018

Remove hungama site

C

chetupatel

from Jalalpur, Gujarat

Jun 25, 2018

Dear sir...when i using internet...more masseges recieveing like this:OTP for video49 is *****, OTP for VUPlay Gold is *****.hence i m not subscribe for any kind of valuable service...this msegs harrassing me...plz...kindly co-operate...give sujetion..

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Sir, today morning i transferred Rs.1476/_ being the amount of my landline phone[protected] bill for this month net banking SBI. This amount has been deducted from my state bank account, But i got a message that this payment failed in bsnl portal. reason mentoined being completed successfully.
so in effect the amount already debited to my a/c but the bsnl payment not cleared still.
kindly do the needful to refund the deducted amount to my account or clear the outstanding bill of bsnl.
pichumani pondicherry
23/6/18

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 500037

I am holding bsnl mob number : [protected] connection more than 15 yrs. Since one week we are facing severe network problem at gandhinagar industrial area, jagagirigutta, hyderabad 500037. We are not getting waves properly and if there are waves we are not getting rings for incoming call. If we are attending to mobile call, it will disconnected with in 15 sec. Its repeatedly happening since one week. We are facing lot of problems. Please solve the issue immediately.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 535501

"your plan expired on[protected]. If plan voucher amount available in your main a/c, auto renewal of validity will be done after deducting pv cost". This is the message i've got, i don't know how much money will deduct through the pv cost and there is no information from your side not through messages or from customer support when i tried to contact. It's a new nestam plan.in past the amount deducted was around ₹25, now they suddenly deducted ₹110 for auto renewal without prior intimation about how much the pv cost was. The supervisor from customer support giving answers carelessly. The problem is from your side for not intimation of changing or how much the pv cost charges. If you intimate me, i would've recharged instead of giving ₹110 to you.

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Address: 689656

I'm abhijith, a student living in kerala, india. My place is far away from our city so our place is kind of rural in every aspect. There is literally no signal for bsnl or any other operators which leaves with no way of calling other than landlines. But guess what, landlines are not reliable. It's usually complaint most of the time and even if it's fixed, the wires are crosslinked so one user can literally hear someone else talking through the line to someone else.

As there is no range for mobile operators and no reliability in landline phones, what do you suggest us to do?

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Address: Khordha, Odisha

Dear sir,
I would like to inform you that i have surrendered my landline telephone number -2551795 since long. Inspite of my several requests and persuasions my security deposit amount haven't yet been refunded.
I have also registered my complaints to your customer service on 17/06/2018. But no response yet.
So, i ll request you kindly look into the above facts and resolve the issue at an early date.
I hope you ll realise the abnormal delay caused by you and take early action as deemed proper.
Thanking you

Yours faithfully,
Kshirod chandra sahoo
N-6, 283
Jaydev bihar
Bhubaneswar
751015
Mob.- [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Silambarasan Sivakumar

from Visakhapatnam, Andhra Pradesh

Jun 18, 2018

Dear sir...
I am HCl engineer As we are facing lease line problem since 15days and i have complain to bsnl office as well as bsnl exchange office and there is no response from them till now...

our bsnl circuit no is 9800901

Please do the needful...

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Address: Kolkata, West Bengal, 700014

As instructed by bsnl, calcutta telephones, 148, chittaranjan avenue, kolkata 700 007 i surrendered my land line no.[protected] with the copy of following documents.
Photo copy of last paid bill.
Photo copy of pan card.
The above documents with letter was received by the above office on 7th october 2017 and i was informed that refund amount would be sent to your billing address by cheque within 3 months from date of receipt of letter.

Today, while contacting the bsnl customer care, i have been informed that diconnection of the above line in progress as such refund is not made.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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bharath77

from Mumbai, Maharashtra

Jun 18, 2018

Iam not able to send SMS from BSNL for the last 2 months when I'm in roaming. Mob no :[protected] Circle : AP and Telangana

R

Ratnamala Shinde

from Pune, Maharashtra

Jun 18, 2018

I have provided a complain of Sahyadri hospital Bibwewadi 23 days ago and I still have not received any resolution for query, is there any efficient website through we which we can really get productive revert, website and complains launched through it should work, where we can launch a complains against Indian consumer complains forum

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Address: Chandigarh, Punjab, 160002

Its been almost 2 month im trying to complaint against telephone and broadband but no solution is given by bsnl office. I have changed plan to 690 i. E 10mbps speed but they are providing me 6mbps speed and saying that they dont have 10mbps port. Why they are giving 10mbps plan if they cant fulfill it moreover check my complaints from last 2 months continuesly broadband and telephone not working again n again. And im sick of complaining to sdo and jee.

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Rave2ravi

from Ludhiana, Punjab

Jun 18, 2018

Sir a phone call from Bsnl and they subscribed on their own the friend chat service and deducted rs30 on calling their customer care to refund my deducted money and stop the service very same day .they stopped the service but refused my refund .Their should be a confirmation message to start the service

D

Dendi

from Gopalganj, Bihar

Jun 18, 2018

For the past 1 month i am experiencing high ping to south east Asia servers. i use my connection mainly for gaming, but for the past one month the ping has been at 300+ms ..
Connections to south east Asia are being routed to Bangladesh, then Europe and then back to Asia, amazing ... fix please .

1

189744 ktr.aero.14

from Chennai, Tamil Nadu

Jun 18, 2018

Discontinuous bad service. Unorganised.
5 minute service, 20 minutes gone.
I think satellite problems xD lol. Bad service.

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Address: Darjeeling, West Bengal, 734101

Website: www.wb.bsnl.co.in

My phone no[protected] my name is vijay mittal from darjeeling (734101) we don"t use the hungama service so we gave application for deactivation for this service and after that they deactivated the service
(By mail on 19/03/2018-03:08:59) but the monthly which we have to pay we have already paid but the bill again came including this hungama service which we already have deactivated so please if any one is given this responsible to listen complains than please its a request to take action immediately because we are mentally disturbed regarding this issue...

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Shikhar Patel

from Mohali, Punjab

Jun 18, 2018

I cannot send any text from my sim . it is a postpaid one and i have not been able to send a single text from it .i have tried complaining but they just ignore my complaints and then don't pick up my calls . it is the worst service u can get in india .please don't go for BSNL i will never recommend it, .

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Address: Kanpur, Uttar Pradesh

Bsnl deducted ₹20/- unnecessarily on 16th june 2018 on my number [protected].
I emailed them with the screenshot and i haven't had any success there.
When i call the customer care they tell me the system is down and ask me to call back later.
When i call them and pretend i want information they tell me the details and their sustems are working properly.
But when i ask them for a refund they tell me that i activated a service mobile radio which i didn't. And then when i ask them to transfer the call to their senior they say that due to repetition of the same statement by you again and again we are disconnecting the call.

I would like the refund of the amount at the earliest.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 20, 2018

Updated by LatikaKesarwani Its been more than 3 days. When can i expect a resolution???

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Address: Tehri Garhwal, Uttarakhand, 249186

Dear sir i need last six month call details of my bsnl prepaid mobile number.
Sir actually i lost my all the contacts so i wants my call history of my mobile number...
The bsnl sim is registered with my id manoj kumar and adhaar card is also attached with the sim cards...

Dear sir kindly send me the call detail in my id [protected]@gmail.com
Pls do the needful

[protected]

Reagrds
Manoj kumar

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Address: Thiruvananthapuram, Kerala

Website: portal.bsnl.in

The prepaid recharge plan details given in official website https://portal.bsnl.in is wrong regarding the rs 429 plan which offers 7 gb/day for 75 calendar days the information is misleading and i demand compensation for this as i recharged the above mentioned plan for mobile number +9199*363 on 17 june didn't received benefits offered by them rather got a plan for 1 gb/day

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I am residing at venmoney pullakadvu area in alapuzha district in kerala. I am using bsnl mobile number for last since six years, and from last one year there is poor network in my own house and in our near areas. I am unable to use internet or voice calls properly. Kindly resolve the issue.
We have already given a mass complaint to the authorities of bsnl.

Contact no.[protected]

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I am receiving 57171 generated otp everyday 3/4 times since last 2weeks though i have not done any activity which would send otp. I suspect that someone is trying to flush out money from my account. I am in a fix as to what to do. The issue is very serious.
Please advice me. How i can stop this fraudulent activity by someone with intention of causing harm to me.
My [protected]@gmail.com

Jun 17, 2018

Complaint marked as Resolved

Unwanted otp 57171in this bsnl number-9955640241

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 17, 2018

Updated by à¤µà¤¿à¤¶à¤¾à¤² à¤•à¥à¤¶à¤µà¤¾à¤¹à¤¾ My bsnl number-[protected]

Jun 17, 2018

Updated by à¤µà¤¿à¤¶à¤¾à¤² à¤•à¥à¤¶à¤µà¤¾à¤¹à¤¾ I am receiving 57171 generated OTP everyday 3/4 times SInce last 2weeks though I have not done any activity which would send OTP. I suspect that someone is trying to flush out money from my account. I am in a fix as to what to do.The issue is very serious.
Please advice me.how I can stop this fraudulent activity by someone with intention of causing harm to me.
My bsnl number-[protected]

Jul 10, 2018

Updated by à¤µà¤¿à¤¶à¤¾à¤² à¤•à¥à¤¶à¤µà¤¾à¤¹à¤¾ when internet data on that i have receive otp any aply
that number 57171 to send otp [protected]
i request please stop it sir
help me sir

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Address: Nabarangpur, Odisha, 632002

Bsnl should be really ashamed of its poor services in recent time.

I bought a bsnl sim thinking i'll get a government sim for my official use. But no, it's not useful for that aisi now. Because a simple job of getting a simple otp from a bank is not don't properly by this company.

If you don't give proper service customers will be angry obviously. And i'm also angry now.

And i'm porting.

I'm trying a transaction for 3months which i can't do.

Now it's enough i'll just port.

I'm not at all thankful for your bad service bsnl.

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I have surrendered my landline phone no.[protected] in my name (Ajay bhasin). Inspite of repeated requests ro bsnl local office followed by many personal visits there is no response from bsnl reg refund since dec 2017 till date. A necessary action should be initiated in the concerned matter at the earliest. Regards, ajay bhasin 300-r, model town yamunanagar haryana-135001. E. Mail id: [protected]@gmail.com.

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Address: Vadodara, Gujarat, 390002

I have bsnl prepaid sim yester day i received call from [protected]
I am cut call after this i got message to cur rs. 5/- for some scheem activation. After that i contact bsnl customer care operator ask me if you press any key scheem activated i am just cut call but they are not give me my diducted charge they register my complint and ask me to contact our siniour officer contact you with in 4houre still i complin nobudy contact me so lpease do needfull in same my no.[protected] (Bsnl)

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Address: 5742254

I have bsnl phone numbers [protected] and [protected] which are stopped network connection since 2 days. I have contacted local customer care numbers of bsnl but so far it is not resolved.

Since, i could not contact any one from my area and network connections are very essential in these days, my complaint may kindly be resolved at the earliest.

Yours
Shridhara k
Psanakaje 574224
Belthangady, dk
Karnataka

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