Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Internet Not Working in my Phone; none of the apps and browsers not connecting to internet whereas i can access internet in other devices via wifi hotspot. From last 2 days i am facing this issue. Customer care people are not solving this issue after many calls. They are not guiding me to solve the issue properly.

My phone number is [protected] and i am using sony xperia t3 D5102 model phone,

My bsnl phone no is 279201 and i have broadband plan of 845 in which i get upto 4 mbps speed upto 20gb but from first date till today i hace not received 2.50 mbps speed and in day it gets even worse.i am getting 10 to 30 kbps speed regularly in day and on night it hardly reaches 2.40mbps.From 8 months i am regularly visiting bsnl office but my complaint is not solved till now .Yesterday even bsnl officer told me that i should disconnect my connection if my complaint is not solved.

Without subscribing to service videos (51008) rs.20 is deducted from my axcount. I have received the message for subscription from bt bsnl cg. They have deducted money without my consent and i have not even subscribed those service videos. It seems to be a big scam. I have no idea to unsubscribe it. Please take action immediately. Please unsubscribe it.

My bsnl no [protected] has been deducted rs 20 towards video service 51008 without me subscribing. Calling to customer care i am told that this will happen if i use internet due to advertisement. But i have not used internet for hours before receiving the message. From the customer complaints i see this occurred to multiple users today. This is real scam from bsnl's value added services. Please stop this scam and issue refund immediately.

A debit of rs 20 has occurred from my bsnl prepaid account on[protected] towards video service (51008) without me subscribing.

The screenshot of the message, i received soon after the amount got deducted, is attached below.

The customer care personnel appeared clueless about this incident, which in fact occurred to several bsnl users, and conveyed that they could do nothing about it.

Kindly look into the issue and refund the amount at the earliest possible

Without subscribing to video 51008 rs.20 is deducted form my account for video 51008 subscription. Please take action for this issue. I even messaged stop to 155223 but a message that no vas is been subscribed. Please take action and unsubscribe it. Customer care service at 1503 doesn't give me solution for this issue. So please take action immediately. How can i unsubscribe this service

On may 29, i received a call on landline stating that it was a call from bsnl and they are thinking of increasing my broadband net speed, for that i was required to send bvas to 56677, they collected my details (Email address, date of birth, phone number) and evening i received a message that my subscription for various hungama plans were active.
The email that they allotted wasn't even mine and the phone number in their website isn't working.

I don't want and wont pay for the the subscriptions as it was an act of fraud.
What is the need for such fraudulent acts for esteemed broadband providers.

Rs 20 has been deducted from my bsnl prepaid account towards video service 51008 without me subscribing. Calling to 1503 customer care i am told that this will happen if i use internet due to advertisement. But i have not clicked any spam ads. From the customer complaints i see this occurred to multiple users today. This is real scam from bsnl's value added services. Please stop this scam and issue refund immediately.

Dear sir/madam,
I am sending this request on behalf of the marvist consulting pvt. Ltd. We are getting sms alerts of the other landline number[protected]. This is not our connection. Please remove my number [protected] from that landline number. Call me on [protected] for further details.

Regards,
Prathap reddy
It executive
Marvist consulting pvt. Ltd

Without subscribing to video 51008 rupees 20 has been deducted form my account as subscription charge for the above services. Please take action for this issue. Customer care service at 1503 doesn't give me solution for this issue. Also when i am trying to reach the customer care again, it's automatically gets disconnected. I think they are intentionally doing it. So please take action immediately. Thanks in advance.

Without subscribing to video 51008 rs.20 is deducted form my account for video 51008 subscription. Please take action for this issue. I even messaged stop to 155223 but a message that no vas is been subscribed. Please take action and unsubscribe it. Customer care service at 1503 doesn't give me solution for this issue. So please take action immediately.

Dear team,

I have complainted on 24/5/18.

After complaint also no reply or solution received so far, and yesterday we received a message that, to disconnection of line for non payment.
Without using how can we pay bills of two months

Dear sir,

As iam using bsnl land line no for the past 15 years. From past 3 months this issue is in demand.

As i was using bsnl landline no 24111450 which was not functioning. So, i complained several times to bsnl authorities. They said me that the cables underneath the earth are broken and we will replace with new phone and new contact no with free of cost. So, they have not replaced any new phone not repaired line but getting bills every month with penalties.
When phone is not working and not utilising free calls facility, why should we pay rental charges and penalties.

I request you to kindly look into this matter and arrange for repair and new phone and revised bill to my no 24111450. For clarity you may contact on mobile [protected].

Date of incident: 28/5/2018, time around 8:30 am
I was facing some incoming issues on bsnl service. On calling the customer care there was this lady some ramani jena (First name not sure as the lady didn't tell her name on asking) who behaved in a highly unprofessional way and misbehaved. I disconnected the call and spoke to another executive and after discussing my bsnl service issue, i asked the other lady about a way to raise a complaint against the first executive who misbehaved. To my surprise her response was nothing will happen if you complain. This is really very pathetic in comparison to the other private service providers where they do care about customer feedback.

Ywa my nwt slow help
pls

Iam nagarajan mobile number [protected]. Today we got 2 messages from bsnl and deducted rs.50+20 respectively without our permission. We need the details for that deductions, for to help the legal action. Enclosed herewith the screen shot for your reference.

Please take the necessary action for to avoid such kind of things in future and reverse my amount.

Warm regards
S. Nagarajan

I applied for ftth connection on 28/4/2018 by submitting the completed application form and necessary documents at bsnl office. I received mobile confirmation with docket no 18001607 from bsnl thrissur ssa. I was told i will be informed about feasibility soon. On not hearing from them i went again to bsnl office and met chief officer on 16th may 2018. I was told again to wait for some more time and another message came in my mobile with docket now 18003218. Today is 25th may 2018 and i still have no information from them regarding the feasibility..
Thanking you
Dr krishna prasad, thrissur, kerala 680 020 mobile [protected]

Dear sir,

As iam using bsnl land line no for the past 15 years. From past 3 months this issue is in demand.

As i was using bsnl landline no 24111450 which was not functioning. So, i complained several times to bsnl authorities. They said me that the cables underneath the earth are broken and we will replace with new phone and new contact no with free of cost. So, they have not replaced any new phone not repaired line but getting bills every month with penalties.
When phone is not working and not utilising free calls facility, why should we pay rental charges and penalties.

I request you to kindly look into this matter and arrange for repair and new phone and revised bill to my no 24111450. For clarity you may contact on mobile [protected].

Neglect of local SERVICE centre and neglect customer care and lack of neglegency maintainence BROADBAND connection.i havebnen suffering last 4 months for disconnect BROADBAND connection PLEASE TAKE NECESSARY STEPS to solve the problem.broadband also be start . It is important for me. I cannot work any important work . Please guide us to solve the problem as early.

Hello.
I have been getting a high ping on all the online games for the past 4 days. Before i used to get a ping of about 100ms but now it reaches above 200ms which makes online gaming unplayable. Im really confused why this is happening because i haven't messed around with the settings of the router or anything. When i do a ping test it shows me that i have a ping of 32ms but while online gaming it reaches above 200ms. And i dont think there's a problem with the gaming server because i get a high ping on all the games.
Please resolve this issue asap because the main reason i got bsnl broadband is for online gaming which i cant do it now.
Landline no. [protected]

From last few days receiving call from [protected] asking for nonpayment of credit card and calls us Mr. Aher many times I told them this is not his number and we don't know who's Mr. Aher but this cycle is not stopping. Request you to please look in to the manner from your end.
Thanks & Regards,
Sagar Asani
M/s. Indira Medical Agencies
Nashik
[protected]