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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 177

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M
manishdongre1982
Jul 3, 2018
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Address: Bhandara, Maharashtra, 441907
Website: www.bsnl.co.in

Dear sir/mam,
The bts mobile lighting tower installed at dongri buzurg mine, thahil tumsar, distt. Bhandara, pin code no 441907, std code 07183, it is used for mobile networks and internet/broad facility, but above said networks not working since last 5 days (Encounter this problem often in month), we have already informed of bsnl authority tumar for above matter, but none of them are attending the complaint. As well as about 300-400 peoples are depend on above networks also.

Regards
Manish kumar dongre
Moil limited
Dongri buzurg mine
Mobile no - [protected]
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    mohit366559
    from Ramnagar, Uttar Pradesh
    Jun 30, 2018
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    Address: Varanasi, Uttar Pradesh, 221005

    My data plan is not working on the very next day of recharge. It is showing as if no data plan is present. I've faced this problem a dozen times by now from my earlier experience with this plan. Whenever the data quota gets exhausted for a single day, the next coming day has no data service available. This is a very serious issue, please take note.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      J
      Jahnavi pagidala
      from Rajampet, Telangana
      Jun 29, 2018
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      I got a msg today which is telling that 30rs has been deducted from ur balance...I called customer care to ask about that...They said u have subscribed mobhiksha that's y it has been deducted and we will de active it for u...Then I asked what about my 30rs and I didn't get any msg or call and I doesn't even know what mobhiksha is then how can I subscribe ...then they are telling that we don't know just we can deactive it...If company is not telling about it then how can customers know about it...For one it's only 30rs...But if it send to 100mem it's 3000...It's really fraud...I didn't get any msg or call or any flash msg ...Then how can I subscribe it...Before also i got msgs cutting 5rs at that time I leaved it ...But it's becoming more...That's y i am complaining..Plz help us...And solve the problem
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        S
        satya2728
        from Panaji, Goa
        Jun 29, 2018
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        Address: North Goa, Goa, 0832
        Website: bsnl exchange at valpoi

        Service is not good...always neglecting complaint from valpoi exchage, i was complaint about low speed and disturbance in line...20 days passed...but no response...i pay bill approximately 800 rs every month but service is so bad that now i complaint to media about negligence of valpoi exachange...this is last warning from my side...they always giving non sense reason when i complaint...so plzz...di the needful or i know what i want to do from my side
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        This is rediculas. With in half an hour i got 7 otp from 57171. Which is irritatated me. I am upset these otps
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          A
          abx1
          from Delhi, Delhi
          Jun 28, 2018
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          I have got a new broadband connection of 20 mbps speed. Unfortunately, i have getting only 7 to 7.5 mbps speed. Upon contacting local exchange, they are saying they cannot provide more speed. The executives are rude in attending the calls and claim that i should be happy with the speeds i am getting.

          If bsnl is marketing a plan of 20 mbps why should i get less than half of that?

          Kindly provide me the speed as per the plan.

          The registered complaints are being closed without attending or rectifying the issue.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          Utttrapradesh mau pin code 275102
          Reply
          Satyam Satyammdhesiya's reply, Jul 2, 2018
          kripya koi jbab dijia
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            L
            Lokes jain
            from Lala, Assam
            Jun 27, 2018
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            Address: Cachar, Assam, 788001

            Sir,
            this is lokesh from silchar (assam), its been already 6 months that I have ported out my number from Vodafone network to bsnl network. since than I am unable to send or receive sms (text message), I had even complained it to the customer care several times, every time they close the complaint saying that it is resolved, but still I am facing the same issue.

            I even visited there franchise office in person. they always write down my number and ask me to leave saying that this has to resolve it from culcutta, but still no update for the same

            So its a humble request from my side, kindly help me to solve this

            Thank you
            Lokesh Kumar Jain
            Silchar (Assam)
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Jun 27, 2018
            Updated by Lokes jain             Details
            Lokesh kumar jain
            [protected]
            View replies
            Online bill pay bill not paid

            problem with ported sim - Comment #3144945 - Image #0
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              S
              S Ram Jain
              from Noida, Uttar Pradesh
              Jun 26, 2018
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              Address: Udupi, Karnataka, 576201

              Land line no.[protected] is not working since a month. Officials of the bsnl, despite several complaints are not resolving the issue. Every alternate month problem occurs. No commitment on the side of bsnl officials.

              But every month we are made to pay the minimum bill. This area is not covered with any other mobile network also. It is very difficult to deal with the matter.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Jun 27, 2018
              Updated by S Ram Jain               Land Line No.[protected] is not working since a month. Several complaints in this regard 2 @BSNL_KTK R falling to the deaf ears! :(
              @BSNLCorporate officials of this area are non-cooperative.
              View replies
              We are using landline for more that 20 years but for past 6 months our resident and our company landline lines are in out of order. I registered complaint many times but till now iam facing same problem no one responded for my complaint please rectify my problem as quick as possible.
              Reply
              RAVI MUTHUSAMY's reply, Jun 21, 2018
              my landline number is 0427-2352350
              S Ram Jain's [Complaint's author] reply, Jun 27, 2018
              Same here... Don't know what to do... BSNL has the most hopeless employees... No complaints work with BSNL. In a few days, BSNL will drown...
              Sir,

              Telephone bearing no. [protected] is dead for the past few days. Please note the bill has been paid and the invoice number is SDCKA[protected] dated 06-Jun-18 and account number [protected]. Please restore the connection immediately.
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                A
                avin83
                from Chennai, Tamil Nadu
                Jun 26, 2018
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                Address: Chennai, Tamil Nadu, 600020

                I, purchase pest repellant which i purchased through the
                Www.smashingcommerce.com website is not at all worthy and is making sound which is unpleasant. I have contacted them for return but they are neither processing the return nor replacement. Instead they are trying to convince me to use that product for 60 days and see the result. But the sound produced from it is not at all pleasant. So i can't use it. So, i would like to give a complaint on smashing commerce website... It;s a very bad product this co. Cheat me kindly help me regarding return my money. No response from party..
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                Phone is not working properly. Please repair properly Phone number 245479 I am very much afraid . it is my daily duty to lodge complain to local exchange .
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                  N
                  Nobinmm93
                  from Pathanamthitta, Kerala
                  Jun 25, 2018
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                  Address: 689532

                  My broadband and landline[protected] is not working properly. I have experienced some abnormal sound when i answer the calls. Also phone is not ring when the incoming calls are coming. I have same trouble for the last 6 months. I have given verbal and written complaints to aranmula and kozhencherry telephone exchange but the problem is not yet solved. I can’t use my internet to contact our overseas siblings due this issue. If you can’t fix the issue. I may be forced to cancel. So please do needful.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  My mobile number [protected] today i was sumitted my bill payment at bahu plaza jammu Rs430 but still not activated my number which is earliar disconneted due to non payment of bill. Plz solve the issue immediately.
                  Reply
                  1F[protected] this is my complaint no. to bsnl Date 21/6/2018 for Network Problem but they could not attend it
                  Reply
                  It is to inform u that since three months we r facing lot of signal problem in our area i.e.Jaipuri colony Nagole..Pl.rectify the problem as early as possible.

                  Anantha Ramulu Daram
                  [protected]
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                    M
                    Mohd Rahyan
                    from Jammu, Jammu and Kashmir
                    Jun 25, 2018
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                    Address: Poonch, Jammu and Kashmir, 185211
                    Website: Bsnl sim is missing

                    [protected] my sim and mobile are missing my adhar card number is[protected] plies close my number i add photo copy in fir i am driving tractor and miss my sim plies stop this number sir i request you please stop this number my name is zafer iqbal r/o thera tehsil mendhar distt punch jammu and kashmir pin code 185211 i am registered compliant against sim missing and i request you sir plies stop this sim and i need dublicate same number plies stop this number my name is zafer iqbal r /o thera
                    +1 photos
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    Jun 25, 2018
                    Updated by Mohd Rahyan                     [protected] my sim and mobile are missing my adhar card number is[protected] plies close my number i add photo copy in fir i am driving tractor and miss my sim plies stop this number sir i request you please stop this number my name is zafer iqbal r/o thera tehsil mendhar distt punch jammu and kashmir pin code 185211 i am registered compliant against sim missing and i request you sir plies stop this sim and i need dublicate same number plies stop this number my name is zafer iqbal r /o thera

                    View replies
                    Hi Team,
                    This is Divyarani here please deactivate wallpaper service (55050)on my bsnl number [protected].
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                      P
                      Potukuchi Ravikumar
                      from Mangalore, Karnataka
                      Jun 25, 2018
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                      Address: 560064
                      Website: portal.bsnl.in

                      Rs1053/- debited from my SBI account for BSNL bill payment, but no confirmation from either the bank or the merchant BSNL till date[protected]

                      SBI transaction ID is NSBI[protected]IGADUIYEW9 dated[protected].

                      Please resolve the issue as the payment is due on[protected]. I've not received a refund from the bank either.

                      Regards
                      Ravikumar P
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      Jun 25, 2018
                      Updated by Potukuchi Ravikumar                       23-Jun[protected]Jun-2018) TO TRANSFER
                      INB BSNL BSNL Payments NSBI[protected]IGADUIYEW9 1, 053.00
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                        V
                        vijaymedicalstore
                        from Chandigarh, Chandigarh
                        Jun 23, 2018
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                        Address: Amritsar, Punjab, 143001

                        Sir, my phone number [protected] is billing under name of my uncle dr. Ashok kumar mehta, plot no 65, opp himalaya dhaba, katra sher singh, amritsar. Now i request you to please change the name from dr ashok mehta to m/s vijay medical store my firm name with gst no 0311lfv0480g1za so that we can avail the gst input and my uncle (My fathers brother is no more) so please change the name with same address
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        View replies
                        Modem are not working properly .please resolve my problem fast...my work is pending thats reason

                        Thank you
                        Reply
                        Remove hungama site
                        Reply
                        Dear sir...when i using internet...more masseges recieveing like this:OTP for video49 is *****, OTP for VUPlay Gold is *****.hence i m not subscribe for any kind of valuable service...this msegs harrassing me...plz...kindly co-operate...give sujetion..
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                          P
                          pichumani
                          from Auroville, Tamil Nadu
                          Jun 23, 2018
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                          Sir, today morning i transferred Rs.1476/_ being the amount of my landline phone[protected] bill for this month net banking SBI. This amount has been deducted from my state bank account, But i got a message that this payment failed in bsnl portal. reason mentoined being completed successfully.
                          so in effect the amount already debited to my a/c but the bsnl payment not cleared still.
                          kindly do the needful to refund the deducted amount to my account or clear the outstanding bill of bsnl.
                          pichumani pondicherry
                          23/6/18
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            k v v rao
                            from Hyderabad, Telangana
                            Jun 22, 2018
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                            Address: 500037

                            I am holding bsnl mob number : [protected] connection more than 15 yrs. Since one week we are facing severe network problem at gandhinagar industrial area, jagagirigutta, hyderabad 500037. We are not getting waves properly and if there are waves we are not getting rings for incoming call. If we are attending to mobile call, it will disconnected with in 15 sec. Its repeatedly happening since one week. We are facing lot of problems. Please solve the issue immediately.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              ANILKUMAR PABBITI
                              from Chennai, Tamil Nadu
                              Jun 21, 2018
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                              Address: 535501

                              "your plan expired on[protected]. If plan voucher amount available in your main a/c, auto renewal of validity will be done after deducting pv cost". This is the message i've got, i don't know how much money will deduct through the pv cost and there is no information from your side not through messages or from customer support when i tried to contact. It's a new nestam plan.in past the amount deducted was around ₹25, now they suddenly deducted ₹110 for auto renewal without prior intimation about how much the pv cost was. The supervisor from customer support giving answers carelessly. The problem is from your side for not intimation of changing or how much the pv cost charges. If you intimate me, i would've recharged instead of giving ₹110 to you.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                AbhijithV
                                from Perumbavoor, Kerala
                                Jun 20, 2018
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                                Address: 689656

                                I'm abhijith, a student living in kerala, india. My place is far away from our city so our place is kind of rural in every aspect. There is literally no signal for bsnl or any other operators which leaves with no way of calling other than landlines. But guess what, landlines are not reliable. It's usually complaint most of the time and even if it's fixed, the wires are crosslinked so one user can literally hear someone else talking through the line to someone else.

                                As there is no range for mobile operators and no reliability in landline phones, what do you suggest us to do?
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  Shradha Ranjana Grahacharya
                                  from Burla, Odisha
                                  Jun 18, 2018
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                                  Address: Khordha, Odisha

                                  Dear sir,
                                  I would like to inform you that i have surrendered my landline telephone number -2551795 since long. Inspite of my several requests and persuasions my security deposit amount haven't yet been refunded.
                                  I have also registered my complaints to your customer service on 17/06/2018. But no response yet.
                                  So, i ll request you kindly look into the above facts and resolve the issue at an early date.
                                  I hope you ll realise the abnormal delay caused by you and take early action as deemed proper.
                                  Thanking you

                                  Yours faithfully,
                                  Kshirod chandra sahoo
                                  N-6, 283
                                  Jaydev bihar
                                  Bhubaneswar
                                  751015
                                  Mob.- [protected]
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  View replies
                                  Dear sir...
                                  I am HCl engineer As we are facing lease line problem since 15days and i have complain to bsnl office as well as bsnl exchange office and there is no response from them till now...

                                  our bsnl circuit no is 9800901

                                  Please do the needful...
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                                    Paulose kallungal
                                    from Gurgaon, Haryana
                                    Jun 18, 2018
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                                    Address: Kolkata, West Bengal, 700014

                                    As instructed by bsnl, calcutta telephones, 148, chittaranjan avenue, kolkata 700 007 i surrendered my land line no.[protected] with the copy of following documents.
                                    Photo copy of last paid bill.
                                    Photo copy of pan card.
                                    The above documents with letter was received by the above office on 7th october 2017 and i was informed that refund amount would be sent to your billing address by cheque within 3 months from date of receipt of letter.

                                    Today, while contacting the bsnl customer care, i have been informed that diconnection of the above line in progress as such refund is not made.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    View replies
                                    Iam not able to send SMS from BSNL for the last 2 months when I'm in roaming. Mob no :[protected] Circle : AP and Telangana
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                                    I have provided a complain of Sahyadri hospital Bibwewadi 23 days ago and I still have not received any resolution for query, is there any efficient website through we which we can really get productive revert, website and complains launched through it should work, where we can launch a complains against Indian consumer complains forum
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                                      M
                                      misto1997
                                      from Jalandhar, Punjab
                                      Jun 18, 2018
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                                      Address: Chandigarh, Punjab, 160002

                                      Its been almost 2 month im trying to complaint against telephone and broadband but no solution is given by bsnl office. I have changed plan to 690 i. E 10mbps speed but they are providing me 6mbps speed and saying that they dont have 10mbps port. Why they are giving 10mbps plan if they cant fulfill it moreover check my complaints from last 2 months continuesly broadband and telephone not working again n again. And im sick of complaining to sdo and jee.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      View replies
                                      Sir a phone call from Bsnl and they subscribed on their own the friend chat service and deducted rs30 on calling their customer care to refund my deducted money and stop the service very same day .they stopped the service but refused my refund .Their should be a confirmation message to start the service

                                      not able to solve broadband and telephone problem - Comment #3131740 - Image #0
                                      Reply
                                      For the past 1 month i am experiencing high ping to south east Asia servers. i use my connection mainly for gaming, but for the past one month the ping has been at 300+ms ..
                                      Connections to south east Asia are being routed to Bangladesh, then Europe and then back to Asia, amazing ... fix please .
                                      Reply
                                      Discontinuous bad service. Unorganised.
                                      5 minute service, 20 minutes gone.
                                      I think satellite problems xD lol. Bad service.
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                                        vijay973
                                        from Darjiling, West Bengal
                                        Jun 17, 2018
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                                        Address: Darjeeling, West Bengal, 734101
                                        Website: www.wb.bsnl.co.in

                                        My phone no[protected] my name is vijay mittal from darjeeling (734101) we don"t use the hungama service so we gave application for deactivation for this service and after that they deactivated the service
                                        (By mail on 19/03/2018-03:08:59) but the monthly which we have to pay we have already paid but the bill again came including this hungama service which we already have deactivated so please if any one is given this responsible to listen complains than please its a request to take action immediately because we are mentally disturbed regarding this issue...
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                        View replies
                                        I cannot send any text from my sim . it is a postpaid one and i have not been able to send a single text from it .i have tried complaining but they just ignore my complaints and then don't pick up my calls . it is the worst service u can get in india .please don't go for BSNL i will never recommend it, .
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