Bharti AXA Complaints & Reviews

No requert policy debit amount 7049 plzzz refund
meri aise koi policy nahi hai maine kabhi policy ke liye call nahi kiya tho mere acoount se direct debit kaise kiye amount mujhe sir mere emi ka amount tha abhi mae kah se du batho direct ye log amount debit karte in ke upaar kaise dalo or mujhe mera amount refund do interset ke sath
my hdfc ac name mrunal sunil bhendkar amiunt debit date 03/07/2019
time 5;00 acount no [protected]

Dear team,

I am new maruti wagnor purchase (Mh12pc1828), before purchases discuss with showroom executive, he said about bharti axa general (Policy no:-fpv/13678981/81/04/005451-police period 16-apr-2019 to 14-apr-2020) insurance policy rules, for only processing fees 1000/- rs only, there is no any extra amount paid, so last 3 month my maruti wagnor car accident in loni kalhor (Pune) area, near by maruti suzuki service center, so at that time now confirm with bharti axa general insurance executive regarding accident, he required accident spot photo's, at that time accident spot photo's send to bharti axa general insurance executive, after received accident photo, he said no any required for police fir because no any human death, so please call to maruti suziki service center, will be arrange toy wan, i am happy for that because maruti suzuki service it’s very fast service, within hours toy wan come and my car carry and delivered (25-april-2019) to maruti suzuki service center (Loni) after delivery vehicle, insurance company delay for inspection, after inspection vehicle repaired by maruti suzuki service center, after repaired (13-june-2019) maruti suzuki service center invoice raise (226827/-), only insurance bharti axa claim amount
(208727/-) already having having zero tape insurance, his not agree for zero tape insurance need to paid 18100/-, so i am not ready to pay this amount due to my insurance policy are zero tape, i am daily followup to bharti axa insurance company but there is no any response., very bad service, if any more information please call me -[protected]

Policy no:-fpv/13678981/81/04/005451

Police period :- 16-apr-2019 to 14-apr-2020

Vehicle no-mh 12 pc 1828

Make-maruti suzuki

Chassis no:-ma3ewde1s0015302

Date of regn. 21-apr-2017

—
Image011

Kishor didul |
Videocon d2h | pune
Phone-icon +[protected]

Dear team,

I am new maruti wagnor purchase (Mh12pc1828), before purchases discuss with showroom executive, he said about bharti axa general (Policy no:-fpv/13678981/81/04/005451-police period 16-apr-2019 to 14-apr-2020) insurance policy rules, for only processing fees 1000/- rs only, there is no any extra amount paid, so last 3 month my maruti wagnor car accident in loni kalhor (Pune) area, near by maruti suzuki service center, so at that time now confirm with bharti axa general insurance executive regarding accident, he required accident spot photo's, at that time accident spot photo's send to bharti axa general insurance executive, after received accident photo, he said no any required for police fir because no any human death, so please call to maruti suziki service center, will be arrange toy wan, i am happy for that because maruti suzuki service it’s very fast service, within hours toy wan come and my car carry and delivered (25-april-2019) to maruti suzuki service center (Loni) after delivery vehicle, insurance company delay for inspection, after inspection vehicle repaired by maruti suzuki service center, after repaired (13-june-2019) maruti suzuki service center invoice raise (226827/-), only insurance bharti axa claim amount
(208727/-) already having having zero tape insurance, his not agree for zero tape insurance need to paid 18100/-, so i am not ready to pay this amount due to my insurance policy are zero tape, i am daily followup to bharti axa insurance company but there is no any response., very bad service, if any more information please call me -[protected]

Policy no:-fpv/13678981/81/04/005451

Police period :- 16-apr-2019 to 14-apr-2020

Vehicle no-mh 12 pc 1828

Make-maruti suzuki

Chassis no:-ma3ewde1s0015302

Date of regn. 21-apr-2017

Dear sir/madam,
We have made payment through online for car insurance renewal. But the payment made double time. Please refund the one payment. The details of the payment mentioned below. Please kindly do the needful.
Thanking you,

Name : r narayana swamy p
Application/reference no (If any) : 1633493
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 7537.84
Payment date :[protected]:40:25
Transaction identification number : qur[protected]

Name : r narayana swamy p
Application/reference no (If any) : 1633493
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 7537.84
Payment date :[protected]:45:04
Transaction identification number : qur[protected]

To,
Bharti AXA Life Insurance Company Limited.,
Pune Office.
Subject: Application for Cancellation of Elite advantage policy & refund.
Dear Sir,
My self (RAVIRAJ INGULKAR) herewith requesting you to cancel below mentioned polices with immediate effect & refund the same. These polices are issued against commitment of Rs.3 lakhs loan, mis presentation by caller.
1) Policy No.[protected] Dt.15/04/2019, Premium amt Rs.25, 999.58, Sum assured Rs.3, 04, 715/-
2) Policy No.[protected] Dt.23/05/2019, Premium amt Rs.23, 999.49, Sum assured Rs.2, 81, 274/-
I got a call from KARVERI SINGH from HDFC (M No. [protected]) on 14th April 19 that you have pre-approved loan offer of Rs.3, 00, 000/- for that you need to pay policy premium of Rs.26, 000/- & after 18 days in you will get sanctioned letter from bank of Rs.3 lakhs loan amount. Your loan will be credited your account.
I needed loan, for this I agreed to take this policy. KAVERI SINGH informed me that his person will come & collect necessary documents from me, don’t disclose the purpose of this policy to the person who is collecting documents from me.
After 18 days, I had contacted to KAVERI SINGH for loan approval status, she updated me your loan amount is higher we need more security from your side. You need to pay another policy premium of Rs.24, 000/- to get approval for loan. Your loan proposal is hold for security purpose & after taking 2nd policy you will get loan within 10 days. I was needful for loan, hence taken another policy on 22nd May 2019. After 10 days, I had done regular follow up with KARVERI SINGH but didn’t responded me from 23rd May 2019. I had contacted to following m.no from which I got call for loan proposal.
1) [protected], 2) [protected], 3) My relevant document sent by what’s up to this [protected].

Please give me solution on this.
Regards,
Raviraj Ingulkar

I've discontinued my policy. It has lapsed. But I am getting 1-2 calls everyday from your customer care and they are so irritating asking the same question every time.

Does there not exist a system at their end to mark a customer as DND at least when he has stopped this irritating business with you? Also, as it is from a call centre, I get calls from different numbers. So, it does not look wise to block all those numbers either.

My self Bhupinder Singh I work in Bharti AXA life insurance company Delhi . I resigned that company 2/06/2018. My manager Ashok Khanna approved my resignation I have mail resignation approved. Bhut still HR not provide me reliving letter. I also received full and final payment 750 rupees in my account. But company not mail me my relieving letter. I request you please help my about my relieving letter

Regards
Bhupinder Singh
[protected]

Hi Team

Based on communication on twitter and from Grievance team regarding my Policy cancellation request.
My cancellation request still pending. Please hear attached on call communication recording
Policy Number :[protected]
Policy Start Date 16 April 2018
Cancellation Request taken on 26 April 2018

But No Action Taken till date
Thanks

Amit S Kohli

Https://www.consumercomplaints.in/bharti-axa-two-wheeler-insurance-claim-denied-...⇄

I have raised a claim on feb 11th, 2018 and have given my two-wheeler in the service center (Sarram autocrafts, orr, mahadevapura, bangalore) on the same day for repair. I got a call from service center after two weeks that insurance survey has been completed and repair has been done. I got no call from insurance company so i have called the customer care and got the insurance handler details but the number was not working. Finally, i got a call from another handler in march asking for the claim details. Informed that survey has been done and am waiting for your call to claim the refund. Later, on 14th march, i had to pay the amount in full with the service provider and asked to collect the bike, else fine will be charged on parking. Now, insurance company told the bike has been repaired before the survey has been done, so they closed my claim request stating i accepted to close the request which i didn't. I have raised a complaint with the company, but to my failure, they are acting on it. I got a call from the insurance company in 1st week of march where my claim is raised on feb 11th which is completely not acceptable. When i tried to call, that also went in failure. I've raised a compliant on the service center as well as they told me insurance survey has been done but hasn't been as per the company.in between their incapability, i've lost lot of time and had to take the stress.

Now i had to re-raise the compliant.

I have purchased flexi term insurance policy (No.[protected] on 27.04.2019 by investing an amount of rs. 15576. However, after the lapse of 24 days policy has not been issued due to wanting of some medical document that has to be got done by your side. Kindly refund premium amount alongwith interest thereon as soon as possible because delay is totally attributable to your side. You are totally unable to discharge your duty within timeframe, kindly refund the payment

Hello,
I hold a motor insurance policy with bharti axa, recently i have been victim of a fraud which was totally a fault of wrong values of selling policy by bharti axa, their sales people are full of lies, and the after sales support is below average, i am getting no solutions to my issue from the company and their guys are just wasting my time, the details are as follows.

Name of the insured: jaikant singh
Period of insurance: december 26, 2018, 0.00 to midnight of december 25, 2019
Vehicle make/model: hyundai grand i10 magna 1.2
Rto city: lucknow
Vehicle registration no. : up32jm5726
Vehicle registration date: 03/01/2018

Last week my vehicle was damaged due to an accident. So i left my car to the workshop for repair work. Your survey inspected my vehicle on the next day and passed the claim which was informed to me by the service center, the next day i got another call from the service center, informing me that you not eligible to claim. He asked me to talk to the surveyor mr. Irfan who told me that "my policy says ncb discount is 20%, but you had claimed 1 time in your previous policy”.

Now please note that my first policy was done by future genrelie and when i was about to have my insurance renewal then i met mr. Dhruv wadhawan who is a relationship manager (Hdfc) for my company, he told me that he can get me a better deal and service than future generali and offered me a lesser amount premium (Rs.700 lesser) than what i was entitled to pay to future generali after not being qualified for the ncb, i told him many times that i have already claimed one insurance last year so i am not eligable for ncb and he said that mr. Saurabh (From bharti axa) who is will do my policy has a tieup with his company (He said bharti axa and hdfc have a tieup) has already considered this and offerd me a better deal, i trusted dhruv and saurabh on this and this was my only mistake.

Now back to last week, after hearing this from the survey guy, i checked my policy and to my shock yes it was mentioned that an ncb has been granted, i immediately called mr. Dhruv and he made a fool of me that he is resolving it for 2 days, then he passed me mr. Saurabh's no. And he too did the same thing and was convincing me that these mistakes happen, all this while my case is in the service center yard and the insurance company just took my 17 thousand rupees and vanishes, what kind of fraud is this.

I need a solution to the following questions :

1. How does bharti axa allows such kind of frauds in the name of a better deal, do your sales guys have no shame?
2. If your systems can detect now that i should not be provided claim due to ncb taken, why were you not able to detect this earlier and why did you provide me ncb discount and your guy did my policy in the first place?
3. You never informed me about this issue till date, until and unless i approached you?

Now the best part please pay attention to this :

While i started checking my policy, all the information apart from my car no. And my name is wrong, your guys asked me for a copy of my previous insurance policy and rc, and they were not able to copy simple text from it, do you employ people who can't read and write basic english? The following information was found wrong :

1. Phone number
2. Email id
3. Address

Mr. Saurabh informed me that there was a letter sent to my address regarding this issue and it was received, the address mention in the policy is of an empty plot near my house, and don't know who received the letter there, before resolving my issue you need to change employees like these and you courier agency too.

This is my last hope to check bharti axa's ethics and values, i have had a very bad after sales support and experience with this company, and to my surprise i am not the only one with this issue when i checked about it online, if not resolved i will have to head to consumer court.

Final word from my side :

Either you approve my claim or you return the amount which i paid you for an insurance policy.
I am a very senior member of my company (A pvt ltd it firm) will never recommend other employees to take any policy from bharti axa.

Regards,
Jaikant singh
[protected]@gmail.com
Lucknow

Bharti axa did fraud with me and takes my money and did not give it backs. Because u all cheated with me and i am not happy with u all so give my money back kindly. And for more info call me on my mobile number [protected]. And for any kind of more info my email address is [protected]@gmail.com.
So give my whole money back take your share and give my money back. If you want to take your share first tell me and do any thing.

Myself and my family travelled to usa, on a short trip for 20 days in may 2018.
To protect ourselves during this travel period, taken a travel insurance from bharthi axa called, "smarttraveller essential - us$ 200k" (Protection up to 140 lakhs approx) for all three family members separately on may 13th 2018. (Policy number:sr624184/sr624185/sr624186)

The above mentioned policies bought through policybazaar.com online.
During our trip there have across about 4 incidents of loss that created so much of mental trauma for my family during travel.

1. Delay of our baggage when we landed first at newyork. Received one of our main baggage after two and days of landing. As we didn't have any local address, had to stay in new york for 3 days to receive the baggage.

2. When we travelled from pittsburgh to san francisco the airlines have lost our baggage which they could not trace it even today. Incidentally the airlines have charged an additional 205$ for over weight of 40kgs..

3. We had lost about 1750 cash loss too in the above mentioned incident of baggage loss, and on the advice of bharti axa customer service went and filed complaint immediately to sfo airport police station for an fir. Also filed a supplemental complaint too in continuation of the above fir. (The reports clearly states the loss of cash and our total luggage by the airlines.)
4. When we were on drive to hotel parked car on prescribed parking space, but in opposite facing side the normal local rules/law. So fined 35$ for improper parking.
I got repudiation for all my genuine claims in spite of given all original documents and evidences to bharti axa, without given any reasons so far.
1. I have been asking them on email for return of all my documents to escalate this case, i am yet to receive the same. (Ref: mail received below)
2. I was trying to register this case in their official complaints /grievance registration,
But their website not working /accepting complaints (Ref screen shoots below)
I would like to get the resolution from bharti axa/policy bazhaar.com
Regards
Prof. Raghuraman mahalingam
=
Bagi travel
Thu, may 9, 2:58 pm (2 days ago)

To raghuramaiyer, bagi, abdul. [protected]@bharti-axagi.co.in, me, rama, sharad, bhavishya

Dear sir,
Please be informed that we have informed our archival team to provide us your claim document in order to return to you.
We will give us update by monday
Yours sincerely,
Nitin kumar
Claims department
For bharti axa general insurance
Phone number: +[protected]
Email: bagi. [protected]@bhartiassistance.co.in

My car got accident one month earlier and i had register claim online but i didnt get the approval i have filed a complain against claim handler as he is not giving me approval to bharti axa customer care after that the claim handler called me and said complain kar k kuch nhi kar paoge main file cancel kar raha hu koi claim nhi milega khud k paise se banwa lo car my claim id is i9m06lhu and policy number is sa 775787

I am bearing huge loses of not having a car from last 3 months due to the delay of action.

Most pathetic experience, i am still unable to understand, how could you be so unprofessional & irresponsible, i have 4 more cars with insurance from ur company & i am afraid that i may not like to continue the relationship any further by at such attitude.

Hi bharti axa

Today april 29, 2019 at 09:35 am i got an sms from hdfc bank as following

"dear customer mandate reference no: hdfc[protected] issued to bharti axa life insurance co. Ltd with value rs.50000.00 and frequency adho is received today for processing.in case of any issue please get in touch with your branch."

I contacted with my hdfc home branch. Personal banker could not help me on this.

I have never did any commitment to do any payment to bharti axe life insurance to pay premium of 50000. If that is done from anyone then that is fraud transaction. So please stop this payment or any ecs.

To whom so ever it may concern

I am raising a new complaint following my actual complaint which was never resolved and has been marked as resolved. Kindly go through the raised complaint attached below with all the replies from your representative.

This is to bring to your notice that till now none of your customer representative contacted me and my complaint has been replied on 18th April saying '''''''''COMPLAINT MARKED AS RESOLVED''''''' Request donot reply with false comments when no action has been taken. It seems that you are not interested in solving problem of customers and rather make fun of what they are going through with your false reply. I will not let go my hard earned money just like that so if you are really interested in helping me and to avoid any future complications pls contact me at below given number.

Raghuraj
[protected]
[protected]@yahoo.com
____________________________________________________________________
Raghuraj arora on march 16th 2019 submit a complaint
Two employees of gbic misguided me (Their respective names are purnima shukla & rajeev shukla from a/c department, later on i came to know that mrs. Purnima shukla is a sr. Councilor from gbic (Government body of insurance council) and not from irda)
The case started when i came to know that the amount is less than what i paid to icici prudential in 03 years. It was then assigned to mrs. Purnima shukla of gbic who suggested me to freeze the amount in icici prudential as their team did not live up to their commitments. So accordingly i then froze rs.4.32 lacs & port to bharti axa-elite advantage plan against the policy no.[protected] on 28 july 2018 which is rs. 1 lac per annum for 03 years (As guided/advised by mrs. Purnima shukla, as per law, the amount will not freeze until i will not port the same amount in other company). I was sure that being a sr. Councilor of gbic she would give me correct guidance & help me.
After few days Mr. Pawan sharma called me, said that he is from icici prudential and then told me that bonus of rs 3.84 lacs announced by icici prudential in their internal audit if not claimed then it will be distributed in between their agents/brokers.
Mrs. Purnima shukla told me that if i want to take the bonus then she could help me to get this. I again trusted mrs. Purnima shukla, so i agreed and then she told me the way to get the bonus.
She was in touch with few lic companies & advised me to buy another bharti axa – elite advantage plan. When i asked the reason why to buy another policy for this, she ensured me that is the only way to get the bonus amount, which is rs. 3.84 lacs, and it is for 03 years and after that, i will get return paid premium amount with agreed bonus.
For more details about the bonus, i received a call from her colleague mr. Rajeev shukla, accounts department who convinced me and told me the calculations of the return amount after 03 years. I was having doubt but mrs. Purnima & mr. Rajeev shukla, both kept ensuring me to trust them and i had no other option but to fall for them.
I blindly trusted her since she is a government employee and therefore bought another bharti axa-elite advantage plan, policy no.[protected] dt. 31st aug. 2018 of rs 1.25 lacs per annum for 03 years. (As guided/advised by mrs. Purnima shukla. She told me that this bonus amount of rs. 3.84 lacs would be port in other company as per law & i have to pay 02 premiums only & 3rd premium will not be paid by me).
I also signed cash bonus option form along with other related forms to get the policy.
I am not sure whether my bonus amount of rs. 3.84 lacs really port to my bharti axa policy or credit in other account.
Also note that i didn’t receive my 1st policy documents no.[protected] till today & 2nd policy no.[protected] was also returned to bharti axa for correction of policy terms as agreed to mr. Lalit kumar, executive of bharti axa who came to my residence to collect the policy with an assurance to get the policy with agreed terms. As i came to know that both polices were for 12 years not 03 years as agreed.
Kindly note that i am a retired sr. Citizen & do not have any source of income. For me it is not possible to afford such big amount i. E. 2.25 lacs for next 12 years.
So many times, i got the assurance from mr. Gaurav, mr. Ashish, ms laxhmi & other executives of bharti axa to get the policies, with agreed terms very soon. Nevertheless, i did not received the same yet & their mobile numbers are all temporarily out of service now. With all their numbers being ‘temporarily out of service’, it seems that it is a group who are involve in such type of frauds.
As on today, i do not have any policies in hand, but still getting an assurance from mrs. Purnima shukla of gbic that i will get my both policies as per agreed terms. At this stage, i do not think anyone will trust this lady.
Now i have a very bad feeling that they have done fraud and misguided a sr. Citizen, who do not have any source of income.
Having said everything above, i still have hope that someone will help/ guide me properly to get my hard-earned money back along with my bonus amount.
In addition to above, request sr. Management of gbic to look into my matter on priority.
Gbic staff detail are shared below :-
Name: purnima shukla, gbic employee
Contact number: [protected]
Email: purnimashukla. [protected]@insurer.com
Purnimasharma. [protected]@insurer.com

Name: rajeev shukla, gbic employee, a/c department
Contact number: [protected], [protected]
Complaint marked as Resolved
Apr 18, 2019
Complaint Status
[Mar 17, 2019]
Bharti AXA customer support has been notified about the posted complaint.
Verified Support
Bharti AXA Customer Care's response, Mar 18, 2019

Dear Sir, we regret the inconvenience caused. We've shared your concern with our Life Insurance team. They will connect with you to assist you better on this. Thank you.

Sir/madam

My policy no j9114048. Today i went to yashoda hospital secunderabad for my son's medical check up. Doctor advised a minor surgery. When i approached insurance section at yashoda hospital secunderabad, they told me that there is no tpa service on my policy. I called customer care toll free twice and they are not responding properly. Further one of them advised to mail customer care. I was surprised with this answer. Later i called family health plan insurance tpa limited whose number provided by bharti axa in the policy document. They told me that my policy lapsed. I surprised and said them my policy period is upto 23/03/2020. They told me that the bharti axa team has not upgraded/send my policy details with them. What a pity. What is this negligence?
Why should a customer bear torcher like this. Why don't such a big insurance company show interest in claim like in renewal?
Actually i have an ordinary policy. Bharti axa team convinced me and i upgraded my policy as smart super health insurance policy in this march. But they have not sent my details to tpa.
What is atleast they are not able to tell me what to do for claim.
Very sad with these services. The guy whom i last called is saying (When i questioned him) this is general insurance sir and your query is about health.
Yes but the toll free number you provided in the policy is that and there is no separate number for health policy holders.
Very much disappointed with your service. Till today i thought i am secure being a part of bharti axa family but very sorry."today" changed all my beliefs.

Thank you

Yours sincerely

Lokeswara rao v
J9114048
Phone number [protected]
You can check my two calls with this number which are said to be recorded for quality purpose

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Hi,
Am from kolkata This is to inform you That some frauds are being involved here To making fools to the peoples here To they're offering peoples here to make BHARTI AXA LIFE INSURANCE AND AND OFFERING LOANS
The ph no they use is [protected]
DSA NAME-NSB CAPITAL, KOLKATA

We are requesting you take action against this to both of the company bharti axa amar heb life insurance make proper investigation amar take proper action against tham they are making peoples fool
And also give harming your reputation

For any further clarification and help to find this culprits
Kindly contact me
M-[protected]/[protected]
[protected]@gmail.com

Hi,

I have raised a claim on feb 11th, 2018 and have given my two-wheeler in the service center (Sarram autocrafts, orr, mahadevapura, bangalore) on the same day for repair. I got a call from service center after two weeks that insurance survey has been completed and repair has been done. I got no call from insurance company so i have called the customer care and got the insurance handler details but the number was not working. Finally, i got a call from another handler in march asking for the claim details. Informed that survey has been done and am waiting for your call to claim the refund. Later, on 14th march, i had to pay the amount in full with the service provider and asked to collect the bike, else fine will be charged on parking. Now, insurance company told the bike has been repaired before the survey has been done, so they closed my claim request stating i accepted to close the request which i didn't. I have raised a complaint with the company, but to my failure, they are acting on it. I got a call from the insurance company in 1st week of march where my claim is raised on feb 11th which is completely not acceptable. When i tried to call, that also went in failure. I've raised a compliant on the service center as well as they told me insurance survey has been done but hasn't been as per the company.in between their incapability, i've lost lot of time and had to take the stress.

Hi, this is very unfortunate that i had cancelled my policy on 26th march'19 but still my amount is not refunded in my ac and i am continuously calling to customer care as well as they are not getting resolution so kindly support to refund the amount on priority as soo many days have already passed kindly confirm is this the right way to deal with customer whereas 14 days crossed, i am requesting for resolution else i have to seek alternate option.