Bharti AXA Complaints & Reviews

Sir
I online apply policy in bharti axa undr no [protected]from ur broker amit thakur contact no [protected] in nov 2018, and he says that under this policy u will take extra medical benefit card. And he says that u never says about medical card when company's call verification call, i trust on him, we wait till dec. End, after that we call him he says wait, after some days one day he call me and says ur card is ready, but by govt old card closed so ur new card with chip is available i[censored] pay me more 45000/- and he says that i hv approvel from company that ur money will back in 3 days, so we trust him as a broker of bharti axa and we pay 45000/ online payment, but after3 days he says now u receive a policy bond and u noted me no, of policy and i pay ur money back.in feb we receive policy bond under no [protected] and i tell him policy no, and he says u receive ur payment in 72hours, after 72 hours no money back, then i call him that i cancel my policy on my behf. But he says no i canceled ur policy already, after some days one person named khaniya mathur contact no [protected] call us that i m employee of bharti axa office ludhiana (Pb) and ur policy is canceled and he noted us that "sl00245918pb9250" this is ur canceled no, and he says that ur payment will back within 7days, but after 10 when i not receive my payment i go to ur office at ludhiana then theysays that no employee work here with this name and ur policy is not cancelled, then call amit thakur he not pick my call, after one month when amit thakur pick my call then he says ur money will back, but till now me not receive my money, i put complaint against him in ur company but no action taken, one days he call me that u take back ur complaint and ur payment will back.
Contact no[protected]

Hello Sir,
I have been trotured by so many nuisance call from Bhari Axa insurance, already I have blocked too many numbers, but they have been calling from the different no to distrub me again, I have told them many times not to call. but I have been tortured by this group by different no time to time. Looks like its intentional. few no's [protected], [protected],

Please find and help me charge the consumer case against this scammers

Hi authority of consumer forum,
I am carrying bharti axa elite advantage policy no.[protected], i have submitted request to branch on 5th july 2019 for cancellation & ecs payment stoppage & reason behind broker of bharti axa misguided on the benefits of policy (Evidence submitted to branch), i didn't go through after i received hard copy of policy due to i was out of town till time grace period was over & later i came to know abt...

Dear sir,
I have bharti-axa kids power plan this plan opened by me in[protected] with monthly premium rs. 2500/-, in that during till 2018 this policy is running smoothly without any problem.
During the period july 2018 your executive call me and says discussed this policy regarding growth of money, and he came my office, says power kids plan this time is very slow growth and advised me take another plan under this policy which is elite advantage, no extra premium will paid by separately for elite advantage plan, the some money deducted from main policy power kids, an no any premium paid by you in future. So that i agreed, but on 10.07.2019 my bank account debited of rs. 37, 832.00 and transfer to my new policy account which is[protected], i am shocked because no information given me by your executive, and also i am tensed because my other instalment is stopped now because lack of money my bank account. And also i saw one more plan activate without my consent which policy no[protected] which premium is annually rs. 81799.00. How can salaried person annually pay premium of rs. 1, 19, 631.00 your executive is mindless.
Bharti-axa have also take advance premium rs. 37832.00 which is not legal, the date premium due was 24.07.2019, how can take you advance premium.

I say to you your sales executive is purely misguide and fraud me. So that i request to you kindly close my both elite advantage plan
1.[protected]
2.[protected] and credit my account of rs. 37, 832.00 otherwise i surrender all plans of bharti-axa life.

I also this complains loged in irda section.

I requested you again kindly close my both elite advantage plan and same money back my power kids plan which is partial withdrawal by your - bharti axa - advisor.
1.[protected]
2.[protected] and credit my account of rs. 37, 832.00

I had done payment for car insurance but still not get insurance policy.

Payment already done.

One call received from bharti axa & i done payment through a link.
Now no contct is going on as dialed number coming out of service.

So help to resolve this issue. I already paid through a link & old policy also submitted.

Some photos are attached.

Hi... Please let me know what do u mean by road side assistance... Is it a quick service or it takes the same time as time taken for insurance claim??? I[censored] r not able to provide quick support then why r u offering this service just stick with claim service only.

Since today morning i have tried to connect with your road assistance team as my vehicle is not getting started and as per my understanding i think it need to be jump started... But i am not getting any assistance on this. First your team inform me that my insurance is not visible to them so i need to share my insurance copy, i have shared it on whats app number shared by your team but till now i have not heard anything from you side. Again i tried to contact your rsa team but this time its coming all lines are busy since past one hour... I think i have wasted my money by opting rsa from you guyzzz. So i would never recommend your service to anyone.

Very poor service

No requert policy debit amount 7049 plzzz refund
meri aise koi policy nahi hai maine kabhi policy ke liye call nahi kiya tho mere acoount se direct debit kaise kiye amount mujhe sir mere emi ka amount tha abhi mae kah se du batho direct ye log amount debit karte in ke upaar kaise dalo or mujhe mera amount refund do interset ke sath
my hdfc ac name mrunal sunil bhendkar amiunt debit date 03/07/2019
time 5;00 acount no [protected]

Dear team,

I am new maruti wagnor purchase (Mh12pc1828), before purchases discuss with showroom executive, he said about bharti axa general (Policy no:-fpv/13678981/81/04/005451-police period 16-apr-2019 to 14-apr-2020) insurance policy rules, for only processing fees 1000/- rs only, there is no any extra amount paid, so last 3 month my maruti wagnor car accident in loni kalhor (Pune) area, near by maruti suzuki service center, so at that time now confirm with bharti axa general insurance executive regarding accident, he required accident spot photo's, at that time accident spot photo's send to bharti axa general insurance executive, after received accident photo, he said no any required for police fir because no any human death, so please call to maruti suziki service center, will be arrange toy wan, i am happy for that because maruti suzuki service it’s very fast service, within hours toy wan come and my car carry and delivered (25-april-2019) to maruti suzuki service center (Loni) after delivery vehicle, insurance company delay for inspection, after inspection vehicle repaired by maruti suzuki service center, after repaired (13-june-2019) maruti suzuki service center invoice raise (226827/-), only insurance bharti axa claim amount
(208727/-) already having having zero tape insurance, his not agree for zero tape insurance need to paid 18100/-, so i am not ready to pay this amount due to my insurance policy are zero tape, i am daily followup to bharti axa insurance company but there is no any response., very bad service, if any more information please call me -[protected]

Policy no:-fpv/13678981/81/04/005451

Police period :- 16-apr-2019 to 14-apr-2020

Vehicle no-mh 12 pc 1828

Make-maruti suzuki

Chassis no:-ma3ewde1s0015302

Date of regn. 21-apr-2017

—
Image011

Kishor didul |
Videocon d2h | pune
Phone-icon +[protected]

Dear team,

I am new maruti wagnor purchase (Mh12pc1828), before purchases discuss with showroom executive, he said about bharti axa general (Policy no:-fpv/13678981/81/04/005451-police period 16-apr-2019 to 14-apr-2020) insurance policy rules, for only processing fees 1000/- rs only, there is no any extra amount paid, so last 3 month my maruti wagnor car accident in loni kalhor (Pune) area, near by maruti suzuki service center, so at that time now confirm with bharti axa general insurance executive regarding accident, he required accident spot photo's, at that time accident spot photo's send to bharti axa general insurance executive, after received accident photo, he said no any required for police fir because no any human death, so please call to maruti suziki service center, will be arrange toy wan, i am happy for that because maruti suzuki service it’s very fast service, within hours toy wan come and my car carry and delivered (25-april-2019) to maruti suzuki service center (Loni) after delivery vehicle, insurance company delay for inspection, after inspection vehicle repaired by maruti suzuki service center, after repaired (13-june-2019) maruti suzuki service center invoice raise (226827/-), only insurance bharti axa claim amount
(208727/-) already having having zero tape insurance, his not agree for zero tape insurance need to paid 18100/-, so i am not ready to pay this amount due to my insurance policy are zero tape, i am daily followup to bharti axa insurance company but there is no any response., very bad service, if any more information please call me -[protected]

Policy no:-fpv/13678981/81/04/005451

Police period :- 16-apr-2019 to 14-apr-2020

Vehicle no-mh 12 pc 1828

Make-maruti suzuki

Chassis no:-ma3ewde1s0015302

Date of regn. 21-apr-2017

Respected sir,

I want to bring this in your attention that i have a agency code bal253540 in bharti axa life insurance company and i want a ic form for hr requirements in max life insurance

My sales manager ms. Preeti sharma (Jhandewalan branch, delhi) was unable to arrange it as his reporting manager mr. Manish grover is not available due to some family emergency

And, i applied for code cancellation...

Dear sir/madam,
We have made payment through online for car insurance renewal. But the payment made double time. Please refund the one payment. The details of the payment mentioned below. Please kindly do the needful.
Thanking you,

Name : r narayana swamy p
Application/reference no (If any) : 1633493
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 7537.84
Payment date :[protected]:40:25
Transaction identification number : qur[protected]

Name : r narayana swamy p
Application/reference no (If any) : 1633493
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 7537.84
Payment date :[protected]:45:04
Transaction identification number : qur[protected]

To,
Bharti AXA Life Insurance Company Limited.,
Pune Office.
Subject: Application for Cancellation of Elite advantage policy & refund.
Dear Sir,
My self (RAVIRAJ INGULKAR) herewith requesting you to cancel below mentioned polices with immediate effect & refund the same. These polices are issued against commitment of Rs.3 lakhs loan, mis presentation by caller.
1) Policy No.[protected] Dt.15/04/2019, Premium amt Rs.25, 999.58, Sum assured Rs.3, 04, 715/-
2) Policy No.[protected] Dt.23/05/2019, Premium amt Rs.23, 999.49, Sum assured Rs.2, 81, 274/-
I got a call from KARVERI SINGH from HDFC (M No. [protected]) on 14th April 19 that you have pre-approved loan offer of Rs.3, 00, 000/- for that you need to pay policy premium of Rs.26, 000/- & after 18 days in you will get sanctioned letter from bank of Rs.3 lakhs loan amount. Your loan will be credited your account.
I needed loan, for this I agreed to take this policy. KAVERI SINGH informed me that his person will come & collect necessary documents from me, don’t disclose the purpose of this policy to the person who is collecting documents from me.
After 18 days, I had contacted to KAVERI SINGH for loan approval status, she updated me your loan amount is higher we need more security from your side. You need to pay another policy premium of Rs.24, 000/- to get approval for loan. Your loan proposal is hold for security purpose & after taking 2nd policy you will get loan within 10 days. I was needful for loan, hence taken another policy on 22nd May 2019. After 10 days, I had done regular follow up with KARVERI SINGH but didn’t responded me from 23rd May 2019. I had contacted to following m.no from which I got call for loan proposal.
1) [protected], 2) [protected], 3) My relevant document sent by what’s up to this [protected].

Please give me solution on this.
Regards,
Raviraj Ingulkar

I've discontinued my policy. It has lapsed. But I am getting 1-2 calls everyday from your customer care and they are so irritating asking the same question every time.

Does there not exist a system at their end to mark a customer as DND at least when he has stopped this irritating business with you? Also, as it is from a call centre, I get calls from different numbers. So, it does not look wise to block all those numbers either.

My self Bhupinder Singh I work in Bharti AXA life insurance company Delhi . I resigned that company 2/06/2018. My manager Ashok Khanna approved my resignation I have mail resignation approved. Bhut still HR not provide me reliving letter. I also received full and final payment 750 rupees in my account. But company not mail me my relieving letter. I request you please help my about my relieving letter

Regards
Bhupinder Singh
[protected]

I had wrong commitments and miss guided from Roshan Mumbai office ( [protected] / [protected] not it is Switched off ) to take policy Elite Advantage[protected].
I don't want to continue this policy as I already told them that I need 5 year investment plan only.
They informed me that we have 5 Year plan for elite advantage. And explain me complete plan that I have to invest 3 lacs ( 60000*5 ) and after completion of 5 years...

Hi Team

Based on communication on twitter and from Grievance team regarding my Policy cancellation request.
My cancellation request still pending. Please hear attached on call communication recording
Policy Number :[protected]
Policy Start Date 16 April 2018
Cancellation Request taken on 26 April 2018

But No Action Taken till date
Thanks

Amit S Kohli

Https://www.consumercomplaints.in/bharti-axa-two-wheeler-insurance-claim-denied-...⇄

I have raised a claim on feb 11th, 2018 and have given my two-wheeler in the service center (Sarram autocrafts, orr, mahadevapura, bangalore) on the same day for repair. I got a call from service center after two weeks that insurance survey has been completed and repair has been done. I got no call from insurance company so i have called the customer care and got the insurance handler details but the number was not working. Finally, i got a call from another handler in march asking for the claim details. Informed that survey has been done and am waiting for your call to claim the refund. Later, on 14th march, i had to pay the amount in full with the service provider and asked to collect the bike, else fine will be charged on parking. Now, insurance company told the bike has been repaired before the survey has been done, so they closed my claim request stating i accepted to close the request which i didn't. I have raised a complaint with the company, but to my failure, they are acting on it. I got a call from the insurance company in 1st week of march where my claim is raised on feb 11th which is completely not acceptable. When i tried to call, that also went in failure. I've raised a compliant on the service center as well as they told me insurance survey has been done but hasn't been as per the company.in between their incapability, i've lost lot of time and had to take the stress.

Now i had to re-raise the compliant.

I have purchased flexi term insurance policy (No.[protected] on 27.04.2019 by investing an amount of rs. 15576. However, after the lapse of 24 days policy has not been issued due to wanting of some medical document that has to be got done by your side. Kindly refund premium amount alongwith interest thereon as soon as possible because delay is totally attributable to your side. You are totally unable to discharge your duty within timeframe, kindly refund the payment

Hello,
I hold a motor insurance policy with bharti axa, recently i have been victim of a fraud which was totally a fault of wrong values of selling policy by bharti axa, their sales people are full of lies, and the after sales support is below average, i am getting no solutions to my issue from the company and their guys are just wasting my time, the details are as follows.

Name of the insured: jaikant singh
Period of insurance: december 26, 2018, 0.00 to midnight of december 25, 2019
Vehicle make/model: hyundai grand i10 magna 1.2
Rto city: lucknow
Vehicle registration no. : up32jm5726
Vehicle registration date: 03/01/2018

Last week my vehicle was damaged due to an accident. So i left my car to the workshop for repair work. Your survey inspected my vehicle on the next day and passed the claim which was informed to me by the service center, the next day i got another call from the service center, informing me that you not eligible to claim. He asked me to talk to the surveyor mr. Irfan who told me that "my policy says ncb discount is 20%, but you had claimed 1 time in your previous policy”.

Now please note that my first policy was done by future genrelie and when i was about to have my insurance renewal then i met mr. Dhruv wadhawan who is a relationship manager (Hdfc) for my company, he told me that he can get me a better deal and service than future generali and offered me a lesser amount premium (Rs.700 lesser) than what i was entitled to pay to future generali after not being qualified for the ncb, i told him many times that i have already claimed one insurance last year so i am not eligable for ncb and he said that mr. Saurabh (From bharti axa) who is will do my policy has a tieup with his company (He said bharti axa and hdfc have a tieup) has already considered this and offerd me a better deal, i trusted dhruv and saurabh on this and this was my only mistake.

Now back to last week, after hearing this from the survey guy, i checked my policy and to my shock yes it was mentioned that an ncb has been granted, i immediately called mr. Dhruv and he made a fool of me that he is resolving it for 2 days, then he passed me mr. Saurabh's no. And he too did the same thing and was convincing me that these mistakes happen, all this while my case is in the service center yard and the insurance company just took my 17 thousand rupees and vanishes, what kind of fraud is this.

I need a solution to the following questions :

1. How does bharti axa allows such kind of frauds in the name of a better deal, do your sales guys have no shame?
2. If your systems can detect now that i should not be provided claim due to ncb taken, why were you not able to detect this earlier and why did you provide me ncb discount and your guy did my policy in the first place?
3. You never informed me about this issue till date, until and unless i approached you?

Now the best part please pay attention to this :

While i started checking my policy, all the information apart from my car no. And my name is wrong, your guys asked me for a copy of my previous insurance policy and rc, and they were not able to copy simple text from it, do you employ people who can't read and write basic english? The following information was found wrong :

1. Phone number
2. Email id
3. Address

Mr. Saurabh informed me that there was a letter sent to my address regarding this issue and it was received, the address mention in the policy is of an empty plot near my house, and don't know who received the letter there, before resolving my issue you need to change employees like these and you courier agency too.

This is my last hope to check bharti axa's ethics and values, i have had a very bad after sales support and experience with this company, and to my surprise i am not the only one with this issue when i checked about it online, if not resolved i will have to head to consumer court.

Final word from my side :

Either you approve my claim or you return the amount which i paid you for an insurance policy.
I am a very senior member of my company (A pvt ltd it firm) will never recommend other employees to take any policy from bharti axa.

Regards,
Jaikant singh
[protected]@gmail.com
Lucknow

Bharti axa did fraud with me and takes my money and did not give it backs. Because u all cheated with me and i am not happy with u all so give my money back kindly. And for more info call me on my mobile number [protected]. And for any kind of more info my email address is [protected]@gmail.com.
So give my whole money back take your share and give my money back. If you want to take your share first tell me and do any thing.

Myself and my family travelled to usa, on a short trip for 20 days in may 2018.
To protect ourselves during this travel period, taken a travel insurance from bharthi axa called, "smarttraveller essential - us$ 200k" (Protection up to 140 lakhs approx) for all three family members separately on may 13th 2018. (Policy number:sr624184/sr624185/sr624186)

The above mentioned policies bought through policybazaar.com online.
During our trip there have across about 4 incidents of loss that created so much of mental trauma for my family during travel.

1. Delay of our baggage when we landed first at newyork. Received one of our main baggage after two and days of landing. As we didn't have any local address, had to stay in new york for 3 days to receive the baggage.

2. When we travelled from pittsburgh to san francisco the airlines have lost our baggage which they could not trace it even today. Incidentally the airlines have charged an additional 205$ for over weight of 40kgs..

3. We had lost about 1750 cash loss too in the above mentioned incident of baggage loss, and on the advice of bharti axa customer service went and filed complaint immediately to sfo airport police station for an fir. Also filed a supplemental complaint too in continuation of the above fir. (The reports clearly states the loss of cash and our total luggage by the airlines.)
4. When we were on drive to hotel parked car on prescribed parking space, but in opposite facing side the normal local rules/law. So fined 35$ for improper parking.
I got repudiation for all my genuine claims in spite of given all original documents and evidences to bharti axa, without given any reasons so far.
1. I have been asking them on email for return of all my documents to escalate this case, i am yet to receive the same. (Ref: mail received below)
2. I was trying to register this case in their official complaints /grievance registration,
But their website not working /accepting complaints (Ref screen shoots below)
I would like to get the resolution from bharti axa/policy bazhaar.com
Regards
Prof. Raghuraman mahalingam
=
Bagi travel
Thu, may 9, 2:58 pm (2 days ago)

To raghuramaiyer, bagi, abdul. [protected]@bharti-axagi.co.in, me, rama, sharad, bhavishya

Dear sir,
Please be informed that we have informed our archival team to provide us your claim document in order to return to you.
We will give us update by monday
Yours sincerely,
Nitin kumar
Claims department
For bharti axa general insurance
Phone number: +[protected]
Email: bagi. [protected]@bhartiassistance.co.in