Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

The fridge was purchased on the condition that will be delivered the next day. 3 staff members including a senior member called ashish at the dlf mall noida branch assured the delivery will happen before 2 pm.

Today at 1.30 pm, i have made more than 10 calls to big bazaar no one seem to be taking responsibility. Shakamber, the supposed store manager of noida centre had the most callous attitude as if nothing had happened. He said i have passed your number to someone senior, he will call. Upon asking the status of the delivery, he had the standard answer of - i will call you in 5 mins.
Upon saying - you had said the same thing half an hr ago, he said, the delivery truck may have broken down. I lost it at that point, but the guy seem to be unfazed.

Big bazaar showed no delay in charging the entire amount in one go before delivering the product and after taking all the money they are now not one bit interested in delivery of the product, harassing the customer and the customer is there with no product. Seriously, these guys are a big no for buying big products, they cannot be trusted at all.

Sir,
On 9/5/18 a lg washing machine was purchased at e-zone big bazaar, rajajinagar, bengaluru (Invoice number ka [protected], billed in the name of b k chandrasekhar). At the cash counter your staff said that payback points and t24 currency to the mobile number[protected] would be added shortly. But so far they have not been added. Please do the needful at the earliest.
Thanking you
Subramanya s s

I bought tasty treat pasta with mrp 75/- and when i cross checked with bill it was charged rs 85/-
After complaining with big bazaar customer cell they said taker refund of rs10/- and rest the case.

Since i checked and objected they are ready to refund, but i feel cheated and they are continuously doing same, attached are the invoice copy.
Big bazaar employee agreed that you are the first to complain and no body else has complained

Really surprise to see the worst quality of product sold by big bazzar in the brand of kroyo. Pl. See attached picture have big size blow holes at various place in burner of gas stove, although i have request to check thoroughly before packing during purchase. Big bazzar person just packed the stove and when i open the box get surprised that various defects for a item like gas stove. We inform within 12 hrs. And again ihave to vist at store to return and not get money. He had given credit note which need to be used in 30 days. There is no checking at manufacturing stage and worst expreince with product and danger for safety of human due to gas can leak and catch fire if not checked before installation.

The big bazaar policy for refund on item return just after biling is against human rights. When customer returns the item just after getting it billed, big bazaar does not returns him the money, instead provides one customer receipt to him of the same amount, which he can utilise within 30 days by shopping in the big bazaar store only. And if in case, he loses that one a6 size of paper receipt or doesn't shop in bigbazaar within 30 days, he cannot get his money back by any means. If a customer is giving back an unused product without leaving the store itself, it is against human rights to bind him in the credit receipt policy. And customer is not aware of any such policy until he gets into such situation. Neither website, nor store mention such terms and conditions.

I don't want to receive any promotional message from big bazar. I have already massaged dealz no to 575758. But it replies "dealz is an invalid keyword. Please use the correct keyword and try again." my mobile number is [protected] and my mobile no is registered in full dnd.
Please resolve the issue or i am going to file complain in consumer court.

This has happened almost three times now and no solution has been forthcoming from big bazaar's end other than saying sorry to me each time. Unless each customer checks the mrp on the product and cross checks it with the bill they will be wrongly charged above mrp. I had the bad experience of being charged rs. 18 more for a particular product that i picked up and if i had not checked its price i would not have known that i'm being overcharged. Big bazaar employees at the till can't even manually enter the right value of the product once the discrepancy is brought to their knowledge because their software/database does not provide for it nor is their database/inventory of prices updated to reflect correct mrp for each product. Big bazaar has done nothing to check this malpractice despite our repeated complaints. Their employees, including their store manager stand silent without offering any help or solution to this nasty and dirty tactics to illegally make money.

I ended up waiting at the store for about 2 hours each time this happened for the last two times i visited big bazaar. Their employees are so inefficient that they could suggest a way out of this problem so that i could bill my products and be on my way. Please change the way you function big bazaar and be accountable to customers.

When i complained on their email they sent me a service request day before and closed the same yesterday, without any call to me. Hopeless service.

We have bought items of rs. 1640 from your udaipur (Rajasthan) branch and furthur we continued to get one more item so that bill can exceed 2000 and we can avail the offer... But employees made a bill of 1640 only and left the one item. That is why we were unable to avail the offer of 200 rs. And have to pay the amount. The terms and conditions are not properly unvield and bill is not generated of 2000 rs. Futher we will consider this case to the consumer court for our rights.

The big bazaar branch at ameerpet, hyderabad is a terrible place to shop at. First of all the cashiers never do their jobs well - the 'fast' lane with less than 10 items is never open even if there is a person at the station. Most employees are from districts and have extremely poor work ethics and communication skills.

I submitted a card fro refund - i was promised a refund in 7 days, 10 days, 15 days, then 30 days then 45 days and with constant follow up received it after 65 days. 90% of the managers do not answer their phones - this is shameful and unprofessional. No one gives you the right information.

I fortunately knew one manager from before whose job it was not to help me but he did out of personal courtesy - i suggest he leave this lousy company and go somewhere else.

I have since stopped going to that store as the staff are not knowledgeable, lazy to look for your items (Such as your size of clothing etc.) and never give you reliable information.

It is a shame that companies such as this are not only existing but due to high consumer demand doing quite well. Consumers have no recourse to being abused and mistreated. This is probably one reason why india will tend to deliver mediocre products and services as our work culture is really corrupted and there is no reward or ambition for excellence.

I ve placed an order in hometown marathahalli - dura cucine, for wardrobes, tv unit, etc for my new apartment on 10th feb 2018, and made 50% of payment.

It was promised that it ll be delivered in 45 days. However by end of apr-2018, i came to know, they haven't even started the order as there was some billing constraints.

Now the person who supposed to co-ordinate with my project, given someone else contact, and he's giving others contact number. However no one is reachable.

I couldn't rent out the new flat, as it was un-furnished, have wasted close to 3 months on this process.

So no: [protected]
Cus. Id: [protected]

Purchased oven on 28feb2018 from z square mall kanpur and they promised, demo will be done in 48hours but after so many requests for demo to big bazaar sales man and seding email to customer care, demo person who know about the working of oven has not come and warranty of one year is lapsing even without use of oven. Why big bazaar is selling such a product when koryo even don't have a suitable person to give demo for there product.

I am reguler customer of big bazzar but from last few days i observe that cash counter employee are not behaving good and also not helpful even they have to suggest if they have any problem, i was stand in the line from half n hour and when i reached at counter so he told me that this category is not for this counter they maked specific counter for special category even they didn't mention in any area about that,

I have big bazar saving club card number[protected] taken in big bazar store at chhattisgarh. Once (Dated 2nd may 2018) i visited in deoghar district of jharkhand state and purchased few items at big bazar, they refused to take this card and didn't make any discount (10% in purchase). They told there is no such card acceptable in jharkhand. Please let me know if there is any such condition that this card would be valid in state where it is prepared only why it is not conveyed to customer? I felt very shame and insulted. I argued them that this is valid nationwide, they replied ironically they are out of nation. Is this culture in big bazar group to talk with customer?

Sir I am Pitamber Chotrani I purchase today a Printed Jeans For my Daughter from Ur Store no.2946 Gandhidham I Returned A product of MRP 699/- and Store sales Team Issue a credit note of 599/- I was in hurry, I didnt check at that time. Against that product I purchased two new products and paid the difference amount 300/- actual amount was to pay 200/- but the stuff collected 300/- (100/- excess)
Please guide me how to sort out this and I can get back my 100/- rupees. My Order iD :[protected] TXN ID: 30996 Dt.02/05/2018 TIME 17:19 INVOICE NO:0010763

Regards

Pitamber Chotrani

Dear sir,
On 30.04.2018 I have purchased some items from BIG BAZAR, Ambience Mall, Vasant Kunj, Nelson Road, New Delhi-110070 including 4 packets desi atta besan 500 gm (Rs. 60/- per packet) and 2 packets desiatta RT suji 500 gm (Rs. 30/- per packet). There was an offer displayed buy 1 and get 1 free on both items.
I am not good in mathematics but as layman as per my calculation I have to pay Rs.120/- for besan and Rs.35/- for suji a total of Rs.155/- to avail this offer.
The billing clerk generate bill CIN:L51909MH2007PLC268269 in the following manner:
...
3 packets desi atta besan 500gm Rs.180/-
1 packet desi atta besan 500gm -Rs.60/-
2 packets desiatta RT suji 500gm -Rs.70/- ...
cost of these items Rs.180/-.
I raised the issue and complaint the matter to Ms.Shivangi, the Manager at help desk counter at 06:45 pm the same day. Seeing the bill and listening to my concern she apprised me that the bill generated was correct and there was no error to rectify. She told I have got 1 packet besan and 2 suji packet absolutely free as per offer. I tried my best to explain her the calculation error but she refused to listen to me saying no calculation error that’s it final. She said if I didn’t want to avail offer I was free to return the goods and credit note could be generated. She also advised me if I am finding this as a cheating then don’t purchase any item from BIG BAZAR. But immediately some other executive came there and identified the error and refunded the difference money i.e. Rs25/- (Rs.180/- as entered by the billing clerk - Rs.155/- actual cost).
I think perhaps there are much more bigger financial scam going on in the BIG BAZAR, Ambience Mall, Vasant Vihar, New Delhi which needs urgent attention of higher personnel of yours else the reputation of your market may be damaged badly. You are also requested to depute suitable staff at help desk counter to entertain the customer. The copy of bill is enclosed as mentioned above.
Yours sincerely.

A K Poddar
Assistant Registrar,
JNU, New Delhi
M. No. [protected]

I bought 2 jeans from brand factory trivandrum. The offer was buy 1 get 1 free. The mrp on the product was 2399.00 but these people charged gst on the mrp. When i asked about this to the manager he has no clue on why they are charging the gst on mrp. And another promotion was flat price of 899/- and when the bill was raised it was charged gst on it. They are big cheaters.

I purchased these myghty gym gloves today of size m with other goods too and the bill generated is of total rs. 738 and i paid the amount through paytm at around 1:24 pm and i left the bill with security checker. Now the issue is the golves are way too much tight to put on and when went to exchange it they started asking for bill, but i don't have any though i have transaction id of the paytm payment with me, so can i get a copy of the bill through the transaction id. Please respond as soon as possible.

Yesterday (30 april 2018) i bought 5 cello butterflow 4 color pens and not even in my wildest dreams i thought anything could go wrong its a trusted brand and all but when today i used it turned to be faulty the clicking system isn't working and they aren't even 4 color its just 3 colors with one highlighter and now i don't even have the bill i need help to get the refund for these pens because i am not satisfied with the pens.

I got fed-up with the customer service from hometown, marathahalli, so i am writing below complain.
I purchased a kenwood juicer on 08/04/2017 from hometown marathahalli with rs.2200, it had one year warranty. After 6 month it stopped working and not switching on. I went to 'hometown, marathahalli' for that issue, initially they gave me the service center number and told to contact but those numbers were not valid. After contacting again to hometown, they told they will get back to us with valid service center number and address, which i can contact but they didn't gave me. After some days when i contacted again they told me to give the product (Juicer), they will contact service person and will repair, i gave the product on 20/01/2018 for repairing but till now they didn't repair. Now they are telling that the product has motor issue and can't be repaired and there is no service center. They gave me a offer to give some additional rs.1000 discount on next purchase but they can't repair the product which i refused to take. I told them to give me the working product or replacement. The product has warranty so they should repair or replace the product.in last 5 months, i contacted nearly 10 times, don't know what kind of service they are providing. As the product was broken on warranty so i am demanding that the product should be repaired or replaced.
My question to them (Hometown)
1. Are you guys selling original product? If it's original then what happened within 6 month all service center gone away, no parts and not repairable.
2. Why you are not giving value to your small customer? As the product in under warranty then you have to take care.
3. Why you are offering me rs.1000 discount on next purchase, either you have to replace or repaired the product.

Hi i am nikhil kulkarni worked with big bazaar 18 months... I left my job before 1 year but till time i am unable to claim my pf because my exit date is not updated in the system.. Taking follow ups from long time but not getting any resolution...
Employee code:357503
No.[protected]
Send several mail to sapana. [protected]@futureretail.in, riteshs. [protected]@futureretail.in, manoj. [protected]@futureretail.in,

Kindly help