Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

With cin l51909hh2007plc268269, dated 1st august, 2018, i purchased daily use goods from big bazar, gip mall, sector 38a, noida, worth rs. 2140/-. I return one of the items but price was added to the total. I checked it having come back to my house.
I am repeatedly calling for the same on number [protected], but no one received received it.
Regards
Amita mishra

I got cash back of 1000 divided into 4 coupons of 250 applicable on fashion only. That condition in the voucher says on 2 offers can be clubbed and purchase should be single purchase of ₹600. I used 3 coupons accordingly. However while using the last coupon i purchased one top of ₹599. The biller denied using the coupon in that saying 599 & 600 are not same. Inspite of me saying i have previously used 3 vouchers in the same manner. My complaint regarding this is condition should be uniform. It cannot be different according to month or branch. Customers like us are facing issue wasting our time just because of new conditions being added every time.

Today i visited the bigbazar as usual along with my wife and 12 year old son at hubli big bazar. We are decent well educated family. After shopping we paid the bill. We are about exit the big bazar, the staff were called my son back and started removing the shirt and searching in front of public but they did not find any thing what they were searching in my son. This incident pained my little kid & he is still in mental agony and now he is scared to go not only big bazaar even other malls also. Now a days big bazaar staff are very rude in behavior & attitude. I hope whatever happened to us the same should not happen to others. After this incident i spoke to customer care to lodge complaint, he was also defending themselves. This is also pained my family.

I must say hometown is a pathetic place to order any thing. I have ordered one willy 3 door wardrobe order no [protected]. It has been delivered to me on 11th July as per the schedule. It was supposed to be assembled on the very next day but the person has come on 15th July and unwrap the product. Product was found damaged while uncovering. The upper plate of the wardrobe which covers the entire structure was damaged from corner. Technician has asked me to raise a complain on the same and clicked several pictures to inform the team mates for faster resolution.after that day I had not been called by Hometown any day till I again called them and remind them about my product to be replaced and assembled and also raised complaint. Complaint no is HT[protected]. Since that day i am calling them every day and like every time they promise me to schedule a visit of technician on same day either next day. This is being so ridiculous after spending so much i had to take pain everyday to get my product replaced and assembled. Hometown is my worst experience till date.

Dear sir,
maine pehale bhi complain kiya tha..15/12/2017 ko koryo water heater liya tha..repairing ka baat chaluy tha..

pic waha submit bhi kiya tha, , aaaj after 7th months koi replay nahi hai, , , third class service hai wah ka executive koi baat nahi karta ...cleaner wah ki quation answer karti hai ...aaaj bhi visti kiya jab samne se call kiya repalce k liye aajao ...to koi resposibal person nahi waha 45mints waha kahde rahe but no proper sevice at all...worst service hai aap logo ka

after 7th month bolte hai refund lo ya upper ka payments karo...

please sir help me out of this sutioation, , , , , ,

i m totally helpless n disappointed for your big showroom n so cold executive..

aap log waha surprise visit karo to pata chalega sab tv dekhne main busy hote hai ...

claners answer karti hai sab ko...maine mera bill aur replace bill rakha hai

We bought an Bajaj induction cooker for cooking (Rice) all types of cooking purpose on 06/06/2018 Bill Number ; T11/19569 and it was not at all working onwards when we bought, so we contact ur customer care & technician came & changed the board but there was no use & he said ur Sales men cheated us by giving low capacity induction cooker, just it is only used for Heating low quantity of water, so that plz consider my complaint & give me a solution or else we will be forced to file an case in consumer court against your company and Bajaj electricals .

Regards,
Mini.T

Solapur Located Big Bazar counter employee has taken extra amount for the product Children Shoes and it has been observed after message received in mid night by the bank.

The product did not purchased from the store but still the amount and prize has been added on the bill.
After informing them they are not ready to pay back, rather they said there is no policy to refund.

They want me to purchase other product of same amount.I really not interested to purchase any thing from them.

Everyday I'm getting at least 3 messages related to discount, coupons and codes on my mobile.
I'm fed up of this and want to stop these messages as soon as possible.

There is no way to stop them. DND is activated for my number, sent message to 575758 as DEALZ NO and got reply that I'm not subscribed to BIG BAZAAR.

See attachments for reference.

Please take action at earliest.

Dear Concern,
I am a regular customer of Big Bazar @Kharagpur (West Bengal). I had a good faith on services that you provide to the customer.
But now I am little bit unhappy with a incident. Yesterday I bought a Jeans (Buffalo, bar code[protected] which was given to your personal tailor later on for cutting purpose but the same was made 38 inchs instead of 40 inchs which was requested by me. I have visited kharagpur customer care but NO result. Even they had charged me for Rs 30 for the same and still nothing came out for proper resolution. Now the item is lying with me and i would never be able to use it.
Please look in to this matter and arrange to change it. Please get back to me with below contact details. .

Mithun Pal
Kharagpur
[protected]
mithun. [protected]@gmail.com

Team
I went big bazar today i am regular customer as asual I picked no of products long with milk (1l) and 1kg cured both are Prabhat company.

After I reached we are trying to boil milk, immediately milk got spoilled then I checked the expiry date it, s look tampered pic attached.
Even I also observed in bill instead milk the executive charged for curd in both items

Today the 14th July 2018 purchased some items from Big Bazaar Guwahati n i paid the bill n the person in the counter handed me my items in a polythene bag tied with a plastic tag type which is difficult to open with hands. So, which, makes it difficult to check our items inside the plastic bag. Trusting that all my items are in the bag I came home. But when i reached home to my dismay 3 items were not kept inside my plastic bag. Please can anyone help.

"Big Bazaar Savings Club" card under the guise of "Heritage Fresh Savings Club" card issued by shaikpet, manikonda, hyderabad FOOD Bazaar (store:5043, earlier Heritage Fresh) not recognized or honored by other Heritage Fresh stores within city. When I complained to [protected]@heritagefoods.in, [protected]@heritagefoods.in, [protected]@futureretail.in, [protected]@easyday.in, [protected]@futuregroup.in of future group, surprisingly I received a mail from [protected]@futuregroup.in saying

"The Big Bazaar SAVINGS CLUB program is only applicable for use at the membership enrolled Stores of Big Bazaar, Food Bazaar and cut in fbb at Big Bazaar. e-zone cut in not included. The Big Bazaar Savings Club membership benefits will be applicable only in the store where the customer has enrolled himself / herself and not in other Big Bazaar stores. FRL can at any time without intimation to the SAVINGS CLUB members add and / or delete Club Partners from such list."

While selling the card to me I was told that it can be used across all the heritage fresh stores. otherwise why would anyone buy such a card which is confined to one store only.

I googled for Big Bazaar SAVINGS CLUB to check the terms & conditions, I found no future group company website describing about Big Bazaar SAVINGS CLUB.

Hi Future Retail

Yesterday I did the shopping from your outlet, Location Darya Ganj -110002; And Mr. Wasim was on the cash counter and he was billing and I found that there is a mismatch in invoice and MRP mentioned on the product. Product name Himalaya bady soap MRP on product 60 and Mr Wasim (Easyday agent)made bill Rs 65. He made excess amount bill

This is not the first time it happened with me many times I found such type of cheating. Mostly customer not check product price and invoice amount.

After that I called on customer care and I explained everything to Mr Veer and timing is 8:51 pm on dated 09-July and. I told to Mr Wasim as he was saying that is the server issue I want this thing in writing but agent deny, for more Clarity you can listen voice recording. You are requested to look into the matter.

@Future Retail please takes strict action Mr Wasim and keeps me in loop.

Complaint No ED[protected]

Invoice No :[protected]
Feel free to contact me

[protected]

This is to bring to your notice that my mother aged about 58 years was touched without authorization by goons from Big Bazaar. This was done on the pretext of security check without any reasonable/justifiable cause . They didnt' even care to check the bill before resorting to such action.
The manhandling done at the store is further fortified from the fact that no police complaint whatsoever was made by the goons present at Big Bazaar's centre.
Not only was she manhandled but also touched appropriately by goons from the store. On clicking the photograph of the goon from Big Bazaar, the same ran away and pleaded not to click her picture as she was following instructions of some male superior. The said action without any justifiable reasons not only amounts to manhandling a old woman but also sexual abuse which is a punishable offence under the Indian Penal Code.
The same has caused not only caused huge humiliation to my old mother but also has cause grave mental injury.
Kindly initiate action failing to which I will be constrained to initiate legal action which shall include but not be limited to filing complaint before the women commission of competent jurisdiction.


Rishab Khare.
B.A LL.B(H).
New Delhi

I had purchased a bed from home town(big-bazaar) 3 years ago from nagpur(m.s.).Resentlt my bed is damaged and then I called to hometown customer care for providing reparing service but they denied to provide service while three years is passed.I explainedthat I will pay for it but they did not give serivce and customer care executive disconnect my phone.

Avadhesh Tiwari
[protected]
manish nagar Nagpur(m.s.)
440015

I have received a message from Big bazaar profit club with of of Rs-500 free shopping for minimum shopping of Rs-3000. And Rs-500 added my future pay wallet with my existing balance of Rs-1000 and that time my total balance was Rs-1500. But at the time of billing at big Bazaar your system was shown that my Profit club card is not valid and my wallet balance also shown Zero. I explained the matter to your representative and also shown the message I have received but they denied for providing my benefit. And then I was forced to pay entire billing amount of Rs-3264 with my credit card without benefit of Rs-500. If I am not able to use my wallet balance when required why you are issuing Profit club card and wasting our money. Later I have checked the balance and it was shown balance of Rs-1500. Due to your system problem I have suffered loss of Rs-500.
As per my eligibility I want that Rs-500 Back. Please do needful.

Regarding to big bazaar SMS notifications I receive daily.

I don't shop frequently at Big Bazaar but since they have my number due to shopping I made in past, they are sending messages everyday which is really annoying. I want to stop those messages. It is really irritating. I cannot unsubscribe on my own. Please help me to stop it immediately and permanently.

My mobile no# [protected]

I have purchased the 3 ltr of Sunkist Juice from the Big Bazzar Bathinda on 31.05.2018 vide there invoice no 5533 dated 31.05.2018. When I opened the Apple Juice. The taste of the apple juice was not good. The Juice taste was very Bitter. So the company has supplied the poor quality of Apple Juice. I do not think that such a big company will supply the so poor quality of Juice.

In this regard i lodged the complaint with the company with complaint No - FC[protected] dt 28.06.2018. The company make false promise with me for the replacement, but till date no replacement made

Dear concern i bought a morfy rechard oven from big bazar hilaand park kolkata, and year after the oven suddely top working for the same i logged the complaint with morfy and after visisting they are advised to reaplce the material and raice the invoice for the same when i went to big bzar and asked them to repalce since i didnt have the origanal bill with i tequest them but they didnt cope with me the took the original elacement invoice frome me..n till date i dint get any feedback frome them..kindly help me to repalcment as they have the duplicate bill plz..the invoice date itself expaire soon plz help me

Good Evening
We have brought product of more than 5000 a fortnight ago
and went for home delivery and it came to home the very next day
but the food item specially 4 large packets of biscuit are totally damaged
none of them is in single piece
i am very much disappointed from this
last time also this happens
but that time i thought may be its my mistake i have chosen broken one in big bazaar only
but this time i got to know
that its their fault
they had kept some heavy things above them
even i asked one day ago that can i take something
they said other than oil nd ghee leave everything