Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I am very sad to share a very unsatisfactory experience in big bazar serampore store which is in hooghly district near kolkata. There were no traces of support staff present nearby. One of the staff of your concern were present whom i called bt he denied to come for help. So to be precise i am very disheartened by the service of big bazar for the first time.

Hi Team,

I have a credit note of Rs. 1699 of Big Bazaar, Rave Moti mall, branch, Kanpur, which has time limit of 30 days. Due to some medical emergencies with me we could not go to redeem it.

When i found credit note they told me this is centralized i can use anywhere in India but last time i tried in Big Bazaar branch Agra. they were not able to redeem.

Please look into this. Attaching credit note for your quick reference.

Thanks,
Dharmendra
Mob: [protected]

Dear sir,

I purchased 2 t shirts from brand factory outlet in chinchwad on 24/06/2018. I paid rs.1104/- for the transaction through my debit card.

I gone to store to return the items on 26/06/2018. As i was getting late for some work, i did not buy anything or exchange t shirts. The store executive gave me a credit note of same amount.

Now, i have lost the credit note. When i visited store to help me, they are unable to help me.

I am a regular customer of big bazaar and brand factory. I kindly request you to check and revert issue the credit note to me.

Best
Sandeep

My order id is[protected] and the order was delivered in sirsa (Haryana). No big bazaar store was there so, i wanted to return this product in grand vance mall store, greater noida as i am resident of this city. I tried to place the return request by changing the pincode but its showing the message that return is only possible in haryana. I contacted customer care team on 18th june'18 & they asked me to pay 49rs for reverse pickup and said that reverse pickup would me done from my current residence address but till date, reverse pickup has not been done. Now, they have blocked all my contact nbers so that i can not contact them. Such a pythatic customer care service and making fools to the people.

Hi have purchase gocery from BigBazar on 1st July 2018. 2 products have been charged additionally by them. First product is veet hair removal cream the mrp is Rs. 58/- but i have be charged as Rs. 60/- that is above MRP, and the second product is Aer pocket fresher i have purchased 3 pic 2 of them as been charged @Rs.50 but the 3 pic is been charged for Rs. 55 .
Kindly look into the matter
I am attaching bill copy and product photos for reference.

On 1st july 2018, at 5 pm, at big bazaar store dlf mall of india. I went to buy some items due to the weekend their was a huge rush so i was waiting at billing counter from 30 minutes. When the billing time came one of the employee who was at billing counter said that "you have 2 items only so we don't consider to do your billing as we have a lot more to do". This was disrespectful. I am a regular customer of big bazaar, and due to this attitude, now i had a very poor image towards it.
Poor response.

Dear sir
I am your regular customer and i have very good experience till 30th june 2018.
Yesterday i had very bad experience and i am competly in shock that bing a pioneer goup treating his customers in this fsaion.
I want to share yesateday incident what had happened to me in your deoghar (Jharkhand) branch. Your employee from csd department and sales department had used very abusing language to femal customers and when i intevin he started abusing me and he had not bill my single iteam to me and he also say that no one will bill your items.
If you required i will share video of entire incidents.
Being a regular customer i want you take corretive and strict action aginst him.
Regards
Pappu kumar
Mob-[protected]

Big bazaar scam

We have shopped in big bazaar at gurgaon location on 2nd of may 2018. At that time there was an offer of getting rs.500 cash in future pay's big bazaar wallet. We did receive a text message saying we are eligible and we will get credit of rs. 100 for next 5 months. Here is the text message that we have received on 2nd may:

"congrats! You are eligible for rs.500 cash in future pay's big bazaar wallet

Credit given as rs.100 starting 11-may'18 & on the 1st of every month from jun'18 till sep'18

Register on future pay before 6-may'18 to avail benefit.

Unused amount expires end of each month & is deducted. T&c

Download: smarturl. It/fpy

You saved rs 657.00 at big bazaar on 02-may.

Use future pay price match & get assured lowest prices every day. T&c.

Download: smarturl. It/fpay"

When i went to big bazaar today i. E. 27th june, they said you do not have rs. 100 credit and have asked me to contact the support team. I called the support number and provided them with all the details and they are asking me for the receipt to give me that benefit.

Who saves the receipt for so long? And if they would have told me when i shopped on 2nd may to save the receipt i would have. And when i received text message on both of my phone numbers that i will be receiving a credit of rs. 100 for next five months.

Dear sir/madam i went to the big bazaar v3s mall in new delhi, delhi 110092 and packed some grocery items.in spite of the value, more money was collected from me. Whose tax invoice no. Is [protected], ch:no.359563, tillno.6, memo no. 0141903, tr:66905, st:4875 ondated 29/06/2018 time 18:41. Therefore, we request you to please take appropriate action on this. Which would not be so far ahead with anyone.

Thanks & regards
Kuldeep kumar singh
[protected]

I am writing this complaint to big bazaar who is selling products which is expired. I have encountered this situation yesterday while visiting big bazaar branch situated in katni m.p. I have informed the store manager and also raised a complaint to customer care department but I did not received any response from big bazaar infact they closed the complaint ticket without even informing me. Brand like big bazaar is playing with the life of customers. Please find enclosed pictures of expired product and also ticket number of complaint raised.

Namaste! This is to confirm closure of Service Ref No. BB[protected].

Hi just want to know is is correct to charge gst over the mrp. As i had the word with the person on billing counter, he replied that in brand factory our billing procedure is that we will charge gst on every discounted product. This happened with me the product was initially for 799/- after discount it was for 599/- while billing gst was added to it so i had to pay 628.95/- which includes 5% gst. According to the indian government mrp includes gst, thus the discount is on the mrp thus the gst is not applicable on the discount price too... I might be wrong as well so just want the clarity on this.

Please provide me last bill of this month (June) of big bazar because i have lost my last bill due to which i have not recieved future pay balance yet. I purchased items from saharganj lucknow big bazar this month. The accountant which provide me bill told that you will get 300 rupees of future pay balance for purchse above 3000 rupees. And now i have lost my last shopping bill for the month of june. So please provide me duplicate copy of my bill as soon as possible.
My registered email id and contact are given below
Name -=diship kumar
Fathers name-anand kumar
Contact number-[protected]
Email id - [protected]@gmail.com, diship. [protected]@gmail.com
Address - 236 rajman bazar cantt lucknow post dilkusha 226002

I have been receiving stupid SMS messages about big bazaar offers on my number. In fact, the frequency is even more than 4-5 messages on some days. I never registered for this stupid spamming. Please unsubscribe my number right away if you have any shame. This is the third time I am complaining about it. I don't want to send an SMS to some number which would deduct Rs 3. Just unsubscribe from your end. I would never want to go to any of your outlets, you are such shameless people.

Dear hr,

This mail is regarding the complaint for not receiving the promised gift by big bazaar vashi navi mumbai. On 26th jan 2018, an offer was their on big bazar that "if we do shopping for rs. 7000 worth, and we pay 299 rupees more, we will receive a mixer grinder". Its been 6 months, in spite of lodging the compliants several times, no action is been yet taken.

Request you to kindly do the needful as soon as possible.

Big bazaar should not chear their customers in this manner, if tehy are promising something, it is their responsibility and duty to fulfill it from their end only.

I hope i will receive an immediate action on my complaint and will receive my gift soon.

We r Big bazaar loyal customers for more than 10 yrs. Today 20.6.18 we purchased clothes amt to rs 2396 among other things. the Tax invoice no [protected], was paid by us through Debit Card, at 1st swap the POS unit got stuck, so I asked the counter staff, CAN I PAY CASH, on their Insistence, , I Swapped Debit Card AGAIN FOR RS.2396. This time Above Bill generated, BUT AFTER 10 MINs. My Bank, Sent me 2 (TWO)debit Smses for Rs 2396, EACH. I immediately called up Big Bazaar nasik rd on their L/Line, explained in detail, the person on phone asked me to come to Nskrd Big bazaar for Redressal. At Big Bazaar, The Staff WAS COMPLETELY DUMBFOUNDED, ASKED ME IN RETURN, TO CALL BANK FOR CONFIRMATION, , WHEREAS I HAD SHOWN THEM THE DOUBLE DEBIT SMS BY BANK. THEY KEPT ON ASKING MY GENUINESS BY ASKING TO CALL BANK FOR VERIFICATION.
IT IS SIMPLE ACCOUNTS NORM, THAT THAT COUNTER WILL HAVE AN ACCOUNT TALLY PROBLEM, the Credit to Big Bazaar will be DOUBLE, , THE POS IS AT BIG BAZAAR, NOT AT BANK. AFTER 30 TO 40 MINUTES, THE STAFF KEPT ASKING US TO APPROACH DIFFERENT STAFF IN BIG BAZAAR, , ALL EQUALLY CLUELESS. MY RS 2396 WAS RECEIVED DOUBLE BY BIG BAZAAR, AS A SIMPLE REVERSAL THRO AC NOTE WOULD HAVE ENDED MY GRIEVENCE, , AFTER SO MANY YRS OF BRAND LOYALTY, WHAT U GET IS THIS DUMBFOUNDNESS AND HARASSMENT. I INTEND TO TWITT MR KISHOR BAYANI FOR THIS.

I bought a koryo iron on 26th january from big bazaar puttenahalli out let bangalore with rs 99/ in discounted price as we had a bill of 7000/ _. From that date till now i did not receive the iron, as they have no stock. I have visited that outlet for several times, they always wanted only one week. But failed and failed and failed... Again and again to deliver my purchased item. Horrible service.

I had purchase Morphy Richard-Micro Oven on 13/05/2018.I have complain on customer care regarding product not working, Next day service engineer visit and repair. But same issue from next day. Again complain on customer care, but now service engineer required purchase bill, But my bill wipe out . Bill date 13/05/2018. Attached warranty card for your reference. I want to duplicate bill in my email id: [protected]@gmail.com

On 06/06/2018, I purchased certain products at Big Bazaar, Seawood Grand Central Mall, Navi Mumbai.
One of the product that I purchased was overcharged. The MRP depicted Rs. 55/- but the bill showed price of Rs. 60/-. The product name is Gillete Razor Venus, which is available in Market for Rs. 55/- only. I paid 60/- for the same product. Please look into this matter, as number of people would have purchased this product from the Big Bazaar and all of them would have been charged in excess of Rs. 5/-.
I tried to speak to them and they said it is a system error and would refund my Rs. 5/-.
Now i have to waist my petrol and time for getting my refund which is Rs. 5/- only.
Kindly solve my issue.

The mrp was 200rs. While billing it says 80rs. Hence they denied to sell me the product. And they couldn't provide me a substitute!
They said it's a mrp problem.
They were not even interested to talk to me..
Such an unprofessional service sesk.
Then i asked them to bill it again so that i can file a complain. They even denied that too.
They said "we can provide you a screenshot"

Today at 2100 hrs i with my family member visited big bazaar at survey no 131, quthabulpur mandal, rr dist, besides runway9, kompally. On entrence we found business advertisment of make purchase of rs 2500 and get rs 1000, no where it was mentioned that the rs 1000 will be paid on coupen, which can be redeemed of rs 250 on each month till end of september. No terms and conditions were mentioned in any advertising propogated in the store. So, i did baught marchantail of rs 4064, bill no cin no l51909mh2007plc268269, paid through debit card. The billing boy asked me to visit customer care and collect the coupen of rs 1000 and redeemed it against one ladis top mrp rs 799
I collected the coupen and checked the bill, and found rs 799 is already charged, so i went to the customer care and enquired about it. But to my surprise the rs 799 was charged against some item i have not bought, neither it was on my packet. Even the manager of the store mr hemant was not able to find any clue of the item. For 45 minutes no one was able to resolve the issue, my brother who is a diabetic, vwas getting impatient
That's what i appraised to the manager and staff. After an argument of an hour, the staff refounded rs 799, but did not reading the coupen for the garment i was to pay for. The information displayed in store is missleading and the big bazaar making people fool. People working in store are unaware of polycis and terms and conditions. The behavior of store manager was very much arrgant. He was not willing to accept facts, in steade he was insulting the customer.

It is definitely impact business and ethics of future bazar. I may not visit big baazar again. I request future baazar management to look in to the matter. Earliest. I
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