Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I recently bought some new clothes from Brand Factory (Future Group), Pacific Mall, GHAZIABAD.
They are doing cheap marketing strategies for earnings. In the name of sale they provided ripped clothes. I bought 5 clothes as sale was to buy 5 clothes at once but the thing was when i came home i noticed 2 of them were torn and ripped. Such a big organization and bullying people.

We had purchased a king size bed from hometown online store as the item we wanted was not in stock at the local hometown store on january 18th for rs.34900. The estimated delivery was january 30th. I received any email from hometown customer center mentioning that the delivery has been delayed by a week and will be delivered on feb 9th. I called customer service and raised a complaint. I did not hear anything from them until feb 9th. I did not receive my order even on feb 9th. I called the customer center again to hear the same old thing as to the furniture has not reached the wear house yet and will be delivered on feb 16-18th. Today i. E feb 16th, i receive a phone call from hometown and the person said it will be further delayed by 8-10 days. I asked him to cancel the order for which he says that he can't do it but will communicate this to his manager. I am fed up with this and regret why i went on to buy from a online store with such a huge amount blindly trusting them. I will wait for two more days and if i don't hear anything from them, will go to consumer court.
Never buy anything from hometown.

Dear bb team,

I feel very sorry to be a customer of big bazaar and member of profit club also for the reason as mentioned.

I have purchased one merchandise on 23rd nov and returned it immediately with a credit note valid for 30 days. When i approached store on 25th dec (2 days later), they told me that it will go for approval and took necessary credit note copies and my contact details. After that irrespective of my frequent follow up since last 1.5 months, it is not solved. Afterall it is my hard earned money which is with u and we need a urgent resolution on this.

It's a matter of 2 days delay only and there should not be any hard rule for the same. I am asking for my hard earned money only which is with you now and in return you didnt give me anything. This a cheat to the customer.in my opinion there should nt be any validity for the credit note as this a receipt that you have my money and i have to puchase something from your store only.

I have bought this merchandise from big bazar forum mart bhubaneswar.

If you are unable to extend the credit note, pls give me the merchandise i returned with full respect.

•the working staff are very annoying.
•while shopping with our carts, they tend to stand in our way and prevent us from moving. Our movement is restricted because of them.
•instead of helping us, they provide us with the incorrect information about the products.
•this has become a major issue and has not been looked into. I am certain that you will look into the matter and take the most affirmative steps.

Hometown, outer ring road, bangalore. My order number is [protected]. It is a billy shoe rack. Received the product with two back panels (Top and bottom) being in damaged condition. Received wrong replacements (Top and center). Assembly guy force fitted these panels removing and drilling holes multiple times. He ended up damaging the left panel. Mentioned this in sign off sheet as well. Now i have a brand new shoe rack with wrong back panels and damaged left panel. Called abhilash from hometown customer care. First time he said he is in some personal event and disconnected. Second time someone else from hometown answered and she said she will get back to me by next day 11am (6th feb). 3rd time onwards the mobile is switched off. I am really frustrated on such poor product quality. For me rs. 9300 is not a small amount to be treated in this manner. Kindly either replace the entire shoe rack or refund my money.

I purchased 27 pc crockery set from online big bazaar website on 25th January and received it on 29th January. When I opened packet few plates were broken. I immediately called customer care and they said my problem will be solved. But since last 11 days I am daily calling customer care and sending emails, but still no response from big bazaar team

I purchased a bottle of Lotus Herbals YouthRX pH Balancing Multi Active Toner on 3rd February, 2018 from Big Bazaar, T Nagar, Chennai. The MRP on the bottle was marked Rs 345 but I was charged 360 for the same. After verifying the bill and approaching the customer service personnel, it was told that the price of the product had increased and they forgot to change the price tag. The MRP was printed on the bottle and a separate sticker was also stuck on it by Big Bazaar. Both had the price as Rs 345 on it. I also asked for a newer product in case there was a change in the MRP as they said but they refused to give that stating there was no new stock. The bill had the entry "LOT LP T&L F/W 170ml" even though the product I bought was Lotus Herbals YouthRX pH Balancing Multi Active Toner 100ml.

This complaint is to notify you about the some flaws in billing at Big Bazaar store. I brought a pack of 'Delicious fat spread butter' from store located at Shalimar Eldee Plaza, Indra Nagar, Lucknow on 27Jan, 2018. which has MRP 66/- but they got Rs.71/- for this product. I also compared bill through Future Pay App, next day i got this massage.
"Price Match results have arrived. No lower prices were found for invoice no. 68189 dated[protected]. You have shopped at the best price."
It means same is happening in all your stores across India. It happend second time with me that's why i want to bring it to your attentions.
I also informed to future group as well as Big bazaar, but they didn't take it into consideration.

The problem that i have faced is very strange. I have received the promo voucher code (Valid for 2 days only) over the cell. Before billing i have shown this to cashier. She told me that amount will be credit to your future pay wallet. But when i discussed with customare care (Csd) they told me it must be redeemed during billing else coupon would be expire (Last day of promo offer). After that customer care team suggested to do the shopping again and redeem the coupon, i have agreed to them and show the voucher again. For this process it took approx 1 hour and team is still struggling with billing and all. After that frustration, we have cancelled the billing and get the credit note back.

The csd lady also misbehaved with us.

During this process i have called the manager (Mr. Durga - cell no#[protected]), what he told me simply, he is outside the store and come after 2 hours. How can a client dealing manager left the store during working hour. Not sure what he wants to show.

Please look into this. Billing details are :

Retail invoice number : 0004281 tr: 26568 date 04/02/2018 time: 17:38
Ch: 432043 sonam. Store id: 4874

I bought some apparels from the big bazar rajpur road branch dehradun. While buying the clothes i saw the price to be displayed at flat mrps and after i see the bill that is after i pay the amount and receive the printed receipt of that bill i find that the extra bucks charged to me are in the name of the gst. I am writing this complaint because you mentioned about the extra gst amounts in the bill and did not display it where the prices are being mentioned. This is a consumer issue you need to look into and refund the customers of the fraud that you are doing.

Hi,

This is Sandeep Mohanty From Hyderabad. I did shopping of Rs 2503 on 26/1/18 .
I have registered my mobile number [protected] in my future pay wallet. On January 26th 2018, I have done shopping with the amount of Rs 2500 from Ameerpet bigbazaar, Hyderabad and in which i used Rs 100 from my future pay Bigbazaar wallet which i have registered with [protected]. I remebered at that time one offer was going on, in which if customer will purchase Rs 2500 then he will get a cash back of Rs 500 in future pay Bigbazaar wallet (monthly Rs100). My concern is while doing bill, the Cashier has entered wrong number [protected] instead of [protected] (last digit was wrongly entered by him).

I spoke with the Bigbazaar Customer department section as well as I have given my complaint to the Bigbazaar customer care. This is the Service Reference number raised by Bigbazaar customer care: BB[protected]. This Service reference No. closed without coreecting my correct number. I did not receive the cash back offer in my both number [protected] as well as [protected]. I have requested to the BigBazaar cuctomer care to correct my number i.e. [protected].

The person on billing counter register my mobile no incorrect when I brought it to his notice he said nothing can be done. Even the chief accountant was reluctant to acknowledge it . When I approach the customer care I was told to speak to future group no when I spoke to the future group customer care I was again told to talk to the person at big bazar even the person at big bazar spoke to that person but the complaint remain unresolved.
so ultimately even though I have the Future group pay wallet I haven't received the cash back because of the billing counter person's mistake .

My Bill Details are mentioned Below:

Tax Invoice Number: [protected]
CH: 415273
Retail Invoice No. 0007895
Tr :36957

I did shopping of rs2896 on 24/1/18. The person on billing counter register my mobile no incorrect when i brought it to his notice he said nothing can be done. Even the chief accountant was reluctant to acknowledge it. When i approach the customer care i was told to speak to future group no when i spoke to the future group customer care i was again told to talk to the person at big bazar even the person at big bazar spoke to that person but the complaint remain unresolved.
So ultimately even though i have the future group pay wallet i haven't received the cash back because of the billing counter person's mistake

This is in regards to the worst experience for first time purchase of our product from your noida gip store for order id# [protected] on 28 jan 2018.

We bought our dining table for the occasion which was on 1 feb, we were given commitment by your sales person that the delivery will be done maximum by 1 feb. He will try to get this delivered on or before that. He ensured that product is available in the warehouse in noida and will be delivered to my place in noida on priority.

We were waiting and anticipating it to be delivered on time as per the commitment and trust, however surprisingly we got a call from your executive yesterday that it won't be delivered today which is on 1 feb. I was shocked and highly disappointed that the whole purpose was defeated and it was shattered. I told your executive that its urgent and we were given commitment, she clearly denied my request and was really unprofessional.
I told her that i will not accept this want callback from your store manager or some senior person to fix my complaint but till now no one called me and helped me out.

Our complete family function was spoiled and we were so embarrassed for the pain and mental harassment we have gone because of your useless executives and unprofessional approach. Your people have screwed it up and now i will take this to the highest level.

I am hight upset with such unethical practice which your team did to sell and misguided us.

I don't want this dining table anymore as this is a # experience for you and now it's useless. I have paid inr23900/- for its purchase, kindly refund my amount asap.

Else i will ensure that this matter will go to the highest level of escalation.

Kindly confirm me on priority and cancel this order and refund my amount to avoid taking further action in this matter.

I have raised a return request for defective product which is dj&c sneakers and order id:[protected] which i ordered from fbb online but even after whole month they did not responded me back i kept calling them in every two days but they did not took any action against it even i lodged complaint in future retail website they too not responded me please help me resolve my issue

Store time is 10 AM - 10 PM
But it has closed 9.45 PM
IF I asked to security he tells that store timing is 9.30

Closing store.. before the time... I[censored] want close then plz provide customer that u store is closing early today...
Today is 31-1-18. My FUTURE PAY amt as dropped... It's second time... For the same reason I had lost... It... So please provide... Us..
BIG BAZAAR BELAGAVI

Sujay wadgave
[protected]

Hi,
My name is sourabh kumar. Today 26/jan/2018 i buyed few items from big bazzar store for ₹3874 at the counter due to a massive crowd because of republic day, after the billing was done and i payed for all items including the bag (Big bazzar bag) the staff at the end of counter was the one who kept all my products in the bag but he didn't put the socks in my bag. I left the store after shopping without checking the bag (As i thought the staff would keep everything because he is the one who is specially assigned for the above work.)
The socks was a packet of 249₹ only. I know its not a big amount but yes it is a matter of concern for a brand like you and for common people like us. And it is very convenient for me to come to the store again with the bill for the refund or whatsoever.
Any help (Refund, collection of socks from store) from you people will be appreciated.
Hope you'll contact and help me soon.
My details:-
Mob; [protected] (Sourabh)
[protected] (Given in store)
Tax invoice no.- [protected]

Thankyou.

This is more than a week when i paid for this order. It us still shown as in process.
I called customer care number of times.
Everytime i was promised i will get an update about shipping soon.in my conversation on tuesday, i was told the order will be shipped by same evening. No update after that.
Is this the way a company created by respected kishore biyani works? Extremely disappointing service and logistical handing by hometown. I will write to mr. Biyani's office soon.
I am moving to my new home on 1st feb. Ordered the items 12 days in advance and immediately called to register request that i need the items by 2nd. Nobody pays any heed to any request or cares about customer.

Very pathetic.

I had bought a mustard powder of sunrise from salt lake big bazaar on 23rd january 2018 and i went to exchange that item at diamond plaza mall big bazaar
They said they can't exchange food items
Why was this not said to the customer at the time of purchase??
Why are customer being harrassed
Why am i supposed to spend another 100 rs to exchange a product worth rs 15

Today i purchased some cloths and things in big bazaar rajaji nagar... The system was hanged 3 times while billing... And the 4th time the biller made mistake... Again he billed for 5th time faster and billed... To my notice he had billed one product two time but it was only one product i bought.. How can i get my excess money back for which i didn't brought???

I had already submitted the papers in respect to the dispute in regards to purchase at big baazar of rs. 1392 dated 22/09/2017. I had already submitted the papers to icici bank kharagpur ho at malancha road. Possibly it reached you. I had also marathonic telephonic discussions with your staff earlier. It may be mentioned here that i am a professor of iit kharagpur and spent some time in north america. I am sorry to say your performance is disappointing. Neither you are proactive nor customer friendly. I am attaching the documents as being called for. Hope now you can do something to refund the money back to my account. Thanks.
Credit card number [protected] of icici bank
Again the same amount being deducted on the same day through sbi debit card [protected] of number. I wonder why you proceeded with double payment through my bankers and that is possibly on 29th, though your staff told credit card did not worked and asked the payment to be made from debit card. This is only possible in india through fraudulent business practice. Not expected of you. Shame.
Prof. Analava mitra