Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Ref : ht[protected]

I had placed this order on 19th aug and the store in charge made a commitment saying that the delivery would be made by 31st aug, when i contacted your customer care on 30th aug around 8:30 pm they told me that the store would call me at 11:30 today i. E 31st aug with the update. But the store did not call me so i called ur customer care again at around 12:50 and again your executive told me that the store will call me in 1-2 hours still no one called me when i again called the customer care at around 3pm i spoke to the supervisor and he assured me that he will call back in 1 hour when i asked him the store number he said he does not have the store number it is now 5:30 and neither the store nor the supervisor has called me which is very irresponsible behavior of a brand like home town a local furniture store is more professional than you'll. I have no update about my delivery and no update about my products and home town does not have the courtesy to even call and update the customer about the same, if my product is not delivered today i want a full cash/transfer refund of the money and i do not want to accept credit note and stuff or i want the products to be delivered on time and installed on time.

I am rohini from pune.
I shopped for rs. 3050 inr on 6/08/2017 big bazaar said cash back money will be added to future pay wallet in 10 days. But i didn't received cash back. After 10 days i called future pay and i came to know that big bazaar made mistake will entering my contact number. My last digit of mobile number was wrongly entered, so the future pay customer service said they registered my complaint and correct my number and said now money will be added in your wallet in 4-5 days, but i didn't received cash back, again i called, this time they said our system is down call later. Again i called future pay but it was continuously coming busy so i called big bazaar they said you will not get cash back. Your registration is done on 27th august which is not valid now.
I think future group is not taking customer complaints seriously. Customer only have to follow up and call them again and again to remind.
I want explanation from them why they did this. Their is no value for time i have spent calling them again again.

I keep getting messages from them about different offers. I am not interested in any of their offers. I rarely use big bazaar. They dont give option for unsubscribing from text messages. Please stop sending these sms. I am absolutely not happy with this. This is an intrusion into my time. Please remove my number from your list and spare me this harrassment

I have purchased a Sofa set and and a coffee table on 6th May. on 22nd may i got a call from HomeCenter customer care saying they dont have a coffee table in stock and they will take one month for arrange the same. Hence, i had to cancel the coffee table and asked for refund.
I visited the store couple of times but was informed that the refund will be transferred to card in 3-4 weeks.
Its almost 2 months and with multiple visits to store and call to customer care is hear the same answer everytime that "the order has been cancelled and you need to visit store again for followups."
Its like being Harassed for to get my money back..
I need some help to get this closed .. I am totally unsatisfied with the company's response and professionalism..

I bought a mobile from big bazar it was very bad. I want refund of this product please help me please please please please i am giving my number [protected] i want refund. Please provide refund u request you to please provide refund i giving. My number [protected] please help me if yoy help me i pray for you please help me please provide refund to me of this product pleade please please help me

I am a member of big bazaar profit club (Card no.[protected] for more than 2 years. On 18.06.2017 i also became a member of big bazaar savings club (Card no.[protected] after seeing its condition of “10% extra savings over & above our existing offers at store”.in its 26 numbers of terms and conditions mentioned overleaf of the letter issued to me with the card, nowhere it is written that this benefit will not be applicable with profit club card. I also got it clarified by your customer care executive at orbit mall, baghajatin, kolkata store before accepting savings club membership. I also purchased items using both the cards twice, last on 19.07.2017 (Ch: 166137, till no.19, cash memo no.0128620, tr: 20730, st: 4769). But all on a sudden big bazaar has stopped without any notice to me the simultaneous benefit of both these cards. If you change any rule that should be applicable for the new members. Existing members cannot be denied a facility based on which they opted for membership. It is a clear violation of contract between big bazaar and it customers that amounts to unfair business. I would request you to restore the privilege immediately. Thanking you in anticipation.

Misguided by big bazar as per the price of lijjat papad mrp price is 64 but they are billing 70 rupees. Please take the serious action against about the same because most of people ignore the less amount but they don't no this less amount profitable amount for the company. We are not absorbing these are less amount. They are not informing the customer for these hidden transactions.
Note - sending you the bill of fiture bazar and product picture (Lijjat papad) snap
Date of incident - 27/08/2016
Email id - [protected]@rediffmail.com

I had paid cash of rs.357.54 to your counter no.18 cashier mohd. Ibad against the retail invoice no.0029408 on 21.6.17 but i received a message that 280 payback points have been redeemed. I immediately informed the big bazaar staff and they took photocopy of the bill and my payback card assuring me that the points will be credited to my card within 24 hours.

However, till now the points have still not been added to my credit nor any information has been given to me in this regard. When i had already paid in cash, why were my payback points deducted?

My reminders of 8.7.17 and 11.8.17 went unresponded. Kindly provide me the relevant email id and phone no. Of your concerned official to whom i can approach for the cheating to which i have been subjected to, otherwise i will be compelled to approach the consumer forum.

A. S. Bhatty

Hello,

I purchased some clothes from big bazaar outlet in margao, goa on 19th december, 2016. The invoice number for the purchase is 0008260 for the amount of 2706.00

Some of the items were returned on next day and a revised bill was produced.

The original bill was paid by my sbi credit card with the reference number ro6238.

After returning the items the difference amount of rs. 1100 was paid in cash and a credit note of rs. 481 was issued on the next day 20th december, 2016.

However, your outlet claimed for the entire amount of 2706.00
It appears that revised amount was not considered while making the claim from the credit card company.
Please reverse the difference amount and charge me only the new bill amount. The revised amount would be rs. 1125.00
Thank you in advance.

Regards,
Zulfikar
Phone: [protected]

I have purchased some items in bigbazar, and they have used my debit card 3 times saying some network error and they told amount will be refunded. But after 4 days i go nobody is ready to do that and they told its my responsibility to sort out with bank. They want me to go to bank and see to it. Seller name: chetan, big bazar, udupi branch. My question is why should i spend extra money and go to bank in manipal if that is no problem from my side??

Dear respondent,

I have bought knighthood formal trouser in mysuru - 570004 branch, when i checked label details of trouser, it said 34 and i purchased it.

After returning home i tried the trouser. For my shock, "label" details show pant size 34 but when measured with tape shows size 38.

I went again, exchanged it to new one and customer care agent in that branch handed over me size 34 (Actually it was size 36 this time), since i believed big bazaar i came home and tried. For my rude shock this is size 36. It is confirmed that labels are misleading.

Now, i cannot wear this new trouser because of ill size provided by you by misleading customers with the label. I checked with same mysuru big bazaar, he informed me there is no size 34 at that shop and denied exchanging size 36 to size 34 in "another branch of same city / different city of big bazaar"

(For your kind information, most of the developed countries let customers exchange products in their other branches in the same city or in different city)

Lets say i bought a product in mysuru, i found size is not fit for me. I have two options now
A) exchange and buy size of my fit in another branch of big bazaar in the same city (Another mysuru bb branch).
B) exchange and buy size of my fit in another branch of big bazaar in the different city (Bengaluru bb branch).

With all these, i bought a trouser which is not fit.

Solution i am looking for :
1) return back my money (I expect this option, as i have lost faith in your clothing quality checks for misleading customers with size in the labels)
Or
2) let me return this ill fit trouser in any of the branches in bengaluru and get a credit note of rs 999 and "which can be redeemed in any branch of bengaluru to buy my product" and get remaining amount in cash, if i buy a product which is less than credit note of rs 999.
Or
3) allow me to exchange trouser in any of the bengaluru branches (I cannot go back to mysuru - which is 140 kms) and buy size 34 which is my fit. I have paid rs 999 for the pant which is not my fit because of mislead label.

I am looking for earliest resolution for my issue because i have bought trouser on 17/08/2017 and 7 days are over. Only 7 days left, i have my other work too in my life.

This is called cheating and abusing your customers. Not sure this is how you deliver to all your customers.

I bought a 3 seater recliner and 2 single seater recliners and one tv cabinet on august 12th with an expected deivery date of 16th of august (Buyer's order no:- [protected]). 4 items were supposed to be delivered, the same was delivered on the promised date but 2 items damaged (The 3 seater and 1 single seater recliner. Same day they took them back, today they delivered them again. But again damaged products, don't you guys have something called quality check before delivering a product to customers. I am very frustrated with this behaviour of your teams.

After investing such big amount no customer would like to expect this.

Incorrect billing bigbazar

Big bazar has charged gst amount to customer.
Given all the details of this at customer care, firstly the ye were not agree that it's a mistake.

When showed billed from other stores and it's clearly seen that gst amount was inclusive in total amount. And these stores have not charged anything extra to customers.
Then they told complaint will be filed and based on that refund would be do e. They refused to do any refund on spot.
However i did not get any update til date. Reg this.
Have received 2 messages one of filing a complaint and on eating it's resolved with difference of a minute!!
While i was told that i could get call/mail communication reg same till date there is no such communication and a y others details as what action has been taken on this. Matter neither the extra amounts incurred is refunded to my acooount.

Big bazar is thus looting customers by charging them the extra taxation after gst.

Hello,
I have purchased items worth 20k in the month of february, 2017 from big bazaar, jamshedpur branch. That time i have been told that i will be getting 100/- month as a cashback in four of the mobile numbers registered with future pay upto 10 months. But for the last 3 months, i am not getting cashback in one of the mobile number ([protected]). I have also raised a complaint against it (Complaint no-bb[protected]), but there were no actions taken for it.

I am pramit pattanayak bearing cell phone no [protected]. I purchased almost equal to 11500/- rs from big bazar phinix mall, velachery, chennai on 15th august 2017. As per your offer plan, i should get 1500/-rs amount to my wallet account. But still my wallet amount is zero and no amount had been credited. Can you please look into this issue and fix this asap.

I had gone to food court vasant kunj branch, to my horror store incharge salman had the insight to held me shop lifting i pocketed his goods I only requested a salesgirl who had objected to tasting a small eatable to be replaced.Salaman might have have relationship with her who knows horrible experence to visit your store shame for your group. Managers and staff very good

Thanks to your mahabachat sale, we purchased a complete set of pigeon 3 burner. Before purchasing, we managed to get its reviews from the sales person and he did not bother to tell us the insights.
Now within an hour of purchase (For which we had to remain in queue for 50 minutes), only one of the burner was working.
Now as usual, waiting for pigeon customer care to help us. They have already left us hopeless because now according to the technician it may not work properly because we have indraprastha gas limited services and not the cylinder.
Why are you fooling people with offers on non-branded stuffs? Please be noted that we trust future group and may not always research about the brands you offer before purchasing from you. Request you to escalate if possible as you may have better relations with the company after-all you're promoting their products on all your banners, newspapers etc.

On 13th august (Sunday), i have purchased worth almost of rs.4000/- (From kolkata / sealdah big bazaar branch) & thus, was suppossed to get rs.1000/- "cashback" through future pay. As per the instruction, i have downloaded & installed the certain aps in my mobile. But, unfortunately till now in the last 5 days, i have not received any such messages / information, either through sms or in my "future pay" aps. Also, i would like to say you that, i have the "payback" card, as card no.-[protected]. I don't know that the certain amount of rs.1000/- (Cash back) will be added into my payback card or not. Thus, i request you to please look into this issue and do the needful at your earliest, so that i can avail the certain amount of rs.1000/- as my cash-back.
Hopeful for a further response at your earliest.

Transaction no.[protected]
Transaction dt. 03/07/2017
Requires actual amount cash paid?
Product details purchase on that day
Product purchase on the same day along with points gain. Exact price paid. Duplicate bill requires for date 03/07/2017
Please help me by attaching the duplicate bill on my mailing [protected]@gmail.com
Mobile [protected]

Hello,

I would like to report a fraud committed on my big bazaar profit club card. I purchased profit club card no [protected] by paying 10, 000 rs from bigbazaar store at square mall, vasan kunj, delhi. On 15/8/2017 i wanted to use the balance in the card but it was showing zero balance. And i was surprised to see that there is a shopping on[protected] of amount 7, 000. I asked to provide footage to mr arun and manager amar jeet, they said nothing can be done as it is old entry.

I never expected this kind of fraud from bigbazar, i thought my money is safe but to save 2, 000 ended us by loosing 7, 000. Now i doubt the next entry of[protected] is also fake.

Bigger problem is i never received sms or email for any transaction!

Please support and help me?

Thank you